Casa Chukum Bacalar

Property class: 4
Lakefront hotel with outdoor pool, near Fort of San Felipe

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Casa Chukum Bacalar features a rooftop terrace and puts you just steps from Laguna Bacalar Ecological Park. Guests indulge in massages, then grab a bite to eat at the coffee shop/cafe. Other highlights at this Colonial hotel include an outdoor pool, a bar/lounge, and a fitness center. Fellow travelers say great things about the helpful staff.

Reviews

9.8 out of 10
Exceptional

Popular amenities

  • Spa
  • Airport transfer
  • Free parking
  • Free WiFi

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Deluxe Room, 1 King Bed, Garden View

A hotel room with a bed, a nightstand, a lamp, a suitcase, and a window with curtains.

Deluxe Room, 1 King Bed, Garden View

10.0 out of 10
Exceptional
(3 reviews)
  • Garden view
  • 258 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Comfort Double Room, 1 Queen Bed, Garden View

A bedroom with a bed, two bedside tables, a dresser, and a suitcase on the floor.

Comfort Double Room, 1 Queen Bed, Garden View

9.0 out of 10
Wonderful
(4 reviews)
  • Garden view
  • 236 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Family Twin Room, Garden View

A hotel room with two beds, a modern hexagonal wall design, and a neutral color scheme.

Family Twin Room, Garden View

9.0 out of 10
Wonderful
(2 reviews)
  • Garden view
  • 258 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 1 King Bed, Garden View

A couple sitting on a bed with a tray of fruits and a bottle of wine.

Superior Room, 1 King Bed, Garden View

10.0 out of 10
Exceptional
(11 reviews)
  • Partial lake view
  • 258 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed, Garden View

A bed with a black and white bedspread, a blue patterned headboard, and a wooden floor.

Premium Room, 1 King Bed, Garden View

  • Garden view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Map
Avenida 3, Esquina con 28, Bacalar, QROO, 77930

What's nearby

  • Laguna Bacalar Ecological Park - 3 min walk - 0.3 km
  • Lake Bacalar - 5 min walk - 0.4 km
  • Fort of San Felipe - 6 min walk - 0.6 km
  • Ecopark Bacalar - 6 min walk - 0.6 km
  • Zócalo - 6 min walk - 0.6 km

Getting around

  • Chetumal, Quintana Roo (CTM-Chetumal Intl.) - 40 min drive
  • Corozal (CZH) - 60 min drive
  • Airport pick-up service

Restaurants

  • ‪La Playita - ‬3 min walk
  • ‪La Guapachosa - ‬8 min walk
  • ‪Las Miches De La 1 - ‬3 min walk
  • ‪I Scream Bar - ‬8 min walk
  • ‪Xoloitzcuintle Bacalar - ‬1 min walk

About this property

Casa Chukum Bacalar

  • Casa Chukum Bacalar features a rooftop terrace and puts you just steps from Laguna Bacalar Ecological Park. Guests indulge in massages, then grab a bite to eat at the coffee shop/cafe. Other highlights at this Colonial hotel include an outdoor pool, a bar/lounge, and a fitness center. Fellow travelers say great things about the helpful staff.

At a glance

Hotel size

    • 17 rooms
    • Arranged over 2 floors

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: midnight
    • Contactless check-in available
    • Early check-in subject to availability
    • Late check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is noon
    • Contactless check-out available

Special check-in instructions

    • This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
    • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
    • To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
    • Information provided by the property may be translated using automated translation tools

Required at check-in

    • Cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18

Pets

    • Pets not allowed

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms

Parking

    • Free uncovered onsite self parking
    • Onsite parking includes off-street options

Transfers

    • Airport pickup on request (available 24 hours)*

Other information

    • Smoke-free property

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Reviews

Casa Chukum Bacalar Reviews

9.8

Exceptional

9.8

Cleanliness

9.8

Location

10

Staff & service

9.6

Property conditions & facilities

Guest review summary

What guests liked

  • Breakfast offerings were wonderful, with a fantastic menu of Mexican and American favorites and generous portions. (5 reviews)
  • The pool and garden area is a beautiful and relaxing oasis. (4 reviews)
  • The property is close to many restaurants and the staff provides excellent recommendations. (3 reviews)
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Popular mentions

Service staff
Room
Breakfast
Location
Bathroom
Ambience
Bed
Family friendly
Trip

Reviews

Verified review

10/10 Exceptional

This property was centrally located. Easy to walk to all areas lots of food restaurants the staff was great. I would stay here again.
Verified review

10/10 Exceptional

This was a great stay. Great location, street parking nearby was not too hard to find. Lots of great restaurants nearby and a short walk to the lagoon. Many great spots around the property to relax including the roof. Enjoyed the hotel cats (it factored into our decision to book there) and the little touches the hotel includes in the experience.
Verified review

10/10 Exceptional

We stayed at Casa Chukum for four nights and it was perfect. All the staff who work there are so helpful, welcoming and it is a lovely environment and base to enjoy all of Bacalar. Short walk to some great bars and restaurants and cheap taxis to beach clubs / lagoon tours. Huge comfortable beds and great value for money. We would love to come back and again and highly recommend!
Verified review

10/10 Exceptional

Outstanding reception and staff. We had a safe, relaxing and comfortable stay.
Verified review

10/10 Exceptional

Convenient location
Verified review

10/10 Exceptional

Hope to visit again soon!

I really adored both Bacalar and this hotel. The design is so wild and whimsical, the staff are so sweet and helpful, the beds are nice and comfy and the location is perfect. Great coffee and’s food with in a block and right by an entrance to the lagoon. Also really loved the hotels very sweet furballs!
Verified review

10/10 Exceptional

Nice property, cold a/c, hot shower, clean room, relaxing courtyard with a pool, close to the lake and restaurants, 3 blocks from from el centro
Verified review

10/10 Exceptional

Wonderful unique boutique hotel. With lovely staff who were super helpful. Great communication from reception staff and the manager. Really a home from home. Would stay again without a doubt .
Verified review

10/10 Exceptional

From the moment we checked in, we felt welcome and in a relaxing space. The owners of this boutique hotel have put much effort into making it a special place that exudes calm and kindness. The staff is friendly and helpful. The rooms are comfortable and quiet at night (the walls are thick, so one doesn't hear the neighbors). The interor garden with a pool is a lovely refuge. The hotel is close to many good restaurants and just a short walk to the lovely water of the lagoon. We highly recommend this hotel in Bacalar!
Verified review

10/10 Exceptional

Best place in Bacalar.

Great location, close to downtown and great restaurants. Beautiful facilities, one feels like is in the middle of the jungle. Good wifi, ideal for those remote workers. But what really won my heart was the staff, always willing to help. I will definitely book this place again.
Verified review

10/10 Exceptional

Nice and comfortable! The room was excellent even with a Netflix account! Great location: a few blocks to the Fuerte de San Felipe and a few blocks to the Ecoparque Bacalar, where you can walk on a wooden pier and swim. Friendly staff!
Verified review

8/10 Very good

Nice vibe

The team is super nice and attentive. The hotel is well maintained and has what’s needed. The location is great, close to the lagoon and a lot of restaurants right around the corner. You gotta be aware they have a few dogs and cats (very well groomed) living on the property,
Verified review

10/10 Exceptional

My first time staying here and it was amazing! The staff greeted us every single day and never failed to help anyone out. My family and I definitely felt like we were home! If anyone is debating on staying here or somewhere else, PICK CASA CHUKUM!! You won’t regret it <3
Verified review

10/10 Exceptional

Fabulous hotel with fabulous people, we really felt at home. Absolutely highly recommended. We were sorry we didn’t stay longer. Book it and you definitely won’t be sorry. Full marks for absolutely everything!!!
Verified review

10/10 Exceptional

Very cute. Artsy. Boutique hotel. Big beds. Nice showers. The staff helps with bags. Plans your tours. If you only come to Bacalar. To see the water. Get a tour from the hotel staff. Price is good. But most important. Is the boat crew entertains you. Leonardo and hector Great captains. Full of energy. And knowledge. The water is amazing.
Bacalar boat tour. Hosted by the hotel. Music. Fun and snacks and beverages.
Very artsy and clean hotel
Verified review

10/10 Exceptional

From the moment you arrive you have become part of a family. Owners and staff are super friendly and kind and there are many stories to be told. As a senior I would have liked to see a grab bar in the shower, there was nothing to hold on to. The shower is strictly overhead, bring a shower cap if you want to keep your hair dry. Another essential item is a flashlight, the rooms are a bit on the dark side.
Verified review

10/10 Exceptional

The staff is very personable and hospitable.
Verified review

10/10 Exceptional

The hotel was very well kept, clean, comfortable, and offered and safe, friendly ambiance. The room was clean, bed was comfortable, bathrooms were nice. I will definitely come back next time I visit Bacalar.
Verified review

10/10 Exceptional

Everything es good! Gracias.
Verified review

10/10 Exceptional

There is no onsite parking even though it says there is. We parked on the street. Room clean. Bathroom nice. Lots of hot water. Free water, coffee, tea in common area. Cute little welcome basket of Mexican candy. Cute and artsy.
Verified review

10/10 Exceptional

Amazing staff — so friendly and helpful. Beautifully modern decorated room (rain shower, big smart tv, power outlets and switches on both sides of a pillowed king bed). We can’t recommend this plaice highly enough. A true gem!!
Verified review

10/10 Exceptional

Wonderful visit to Bacalar

My friend and I took a day trip to Bacalar. The concierge/front desk staff Aldair was extremely sweet, knowledgeable and helped us set up excursions and recommendations even though it was a shorter trip. The rooms were nice and recently renovated, the grounds were spotless and we felt safe and secure the entire stay. If you are going to Bacalar, Casa Chukum is the way to go. 5 stars all the way.
Verified review

10/10 Exceptional

Deborah was precious and one of the best hosts I have ever met. She genuinely loves what she's doing and goes over and beyond to help make the visit as positive as possible. Will definitely return to her hospitality as soon as possible. Did not want to leave
Verified review

10/10 Exceptional

Amazing stay at Casa Chukum

Absolutely loved our stay at Casa Chukum, this place made our trip to Bacalar. The staff could not do anymore for you, excellent service around the hotel and great recommendations! The place has such a lovely family feel with chilled vibes, loved the dogs and cats. The staff really went out of their way to add personal touches to our stay. Rooms are immaculate and well equipped, would also really recommend the breakfast. Thank you to Deborah and her team for such a wonderful experience! I hope that we will be able to visit again.
Verified review

10/10 Exceptional

Wonderful stay at Casa Chukum

Our two night stay in Bacalar at Casa Chukum was like a vacation within a vacation during our monthlong stay in the Yucatan. Bacalar’s Lagoon of (at least) Seven Colors – robin egg blue, azure, blue/gray, azul, turquoise, aquamarine, cobalt blue – is nothing less than magical and mystical. But Casa Chukum was pure delight. We were welcomed like family, placed in a spacious second floor room with balcony and stairway to the roof deck, king size bed, very nice bathroom – instant comfort. The breakfast offerings from constant coffee to fruit and juices and a fantastic menu of Mexican and American breakfast favorites was wonderful. The boat ride the staff arranged with Captain George on the good sailboat Harmony was a highlight. Three hours sailing the lagoon, visiting the cenotes feeding the lagoon, swimming in a couple different locations, getting to view a sunset – well, very special indeed. We look forward to a next and hopefully longer visit to Casa Chukum and Bacalar