Guests
All properties in Cancun, Quintana Roo, Mexico

Hyatt Ziva Cancun All Inclusive

Cancun beachfront property with 8 restaurants and spa

  • Free WiFi in lobby and free parking
From
$417

Image gallery

  • Outdoor Pool
  • Outdoor Pool
  • Exterior
  • Exterior
  • Outdoor Pool
Outdoor Pool. Image 1 of 149
1 / 149Outdoor Pool
Blvd. Kukulcan, Manzana 51, Lote 7, Cancun, 77500, QROO, Mexico
9.2.Superb.
  • AMAZING!!! Everything was perfect!! This is our favorite place, we’ll be back very soon!

    Aug 12, 2021

  • The staff is amazing, just ask and they will do anything for you, we were there for…

    Aug 12, 2021

See all 1,964 reviews

Official standards

This property advises that it adheres to Intertek Cristal (3rd party expert - Global) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • Gap period enforced between guest stays - 24 hours
  • Protective clothing is available to guests
  • Masks are available to guests
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer

Guests rated location

Safe
Walkable
Dining options
Convenient
Quiet
  • Free parking
  • Pool
  • Free WiFi
  • Gym
  • Air Conditioning

Property highlights

Main amenities

  • 547 guestrooms
  • Daily housekeeping
  • On the beach
  • 8 restaurants and 8 bars/lounges
  • Full-service spa
  • 3 outdoor pools

Feel at home

  • Children's pool
  • Playground on site
  • Babysitting or childcare (surcharge)
  • Children's club (free)
  • Rollaway/extra beds (free)
  • Private bathroom

What’s around

  • In Zona Hotelera
  • Gaviota Azul Beach - 1 min walk
  • Forum Beach - 4 min walk
  • Caracol Beach - 4 min walk
  • Costa Occidental de Isla Mujeres National Park - 4 min walk
  • Cancun Convention Center - 6 min walk

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Ocean Front Pyramid Suite (with Sofa Bed)
  • Dolphin View Master King (with Sofa Bed)
  • Resort View Double
  • Turquoize Sky Ocean Front Master King
  • Turquoize Sky Ocean Front Master Double
  • Swim Up King (with Sofa Bed)
  • Swim Up Double
  • King (with Sofa Bed)
  • Double
  • Turquoize Sky Swim Up Ocean Front Master Double
  • Club Ocean Front Double
  • Turquoize Sky Swim Up Ocean Front Master King
  • Dolphin View Master Double
  • Ocean Front King (with Sofa Bed)
  • Ocean Front Double
  • Club Ocean Front Corner Suite
  • Turquoize Ocean Front Master King
  • Turquoize Ocean Front Master Double
  • Ocean View King (with Sofa Bed)
  • Ocean View Double
  • Resort View King (with Sofa Bed)
  • Club Ocean Front King

What’s around

Landmarks

  • In Zona Hotelera
  • Gaviota Azul Beach - 1 min walk
  • Forum Beach - 4 min walk
  • Caracol Beach - 4 min walk
  • Costa Occidental de Isla Mujeres National Park - 4 min walk
  • Cancun Convention Center - 6 min walk
  • Forum By The Sea Mall - 8 min walk
  • Chac Mool Beach - 10 min walk
  • Plaza Caracol Mall - 10 min walk
  • Cancun Golf Club at Pok Ta Pok - 32 min walk
  • Tortuga Beach - 40 min walk

Getting around

  • Cancun Intl. Airport (CUN) - 24 min drive
  • Area shuttle (surcharge)
map
See on map
Blvd. Kukulcan, Manzana 51, Lote 7, Cancun, 77500, QROO, Mexico

At a glance

Size

  • 547 rooms

Arriving/leaving

  • Check-in time 3 PM-3 PM
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

Front desk staff will greet guests on arrival. It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Babysitting/childcare*
  • Free children's club

Pets

  • Pets not allowed (service animals welcome)

Internet

  • Free WiFi in public areas

Parking

  • Free onsite self parking
  • Free onsite valet parking
*See fees and policies for additional details or extra charges

At the property

Taking the kids?

  • Children's club (free)

Food and drink

  • 8 restaurants
  • 8 bars/lounges
  • Coffee shop/café
  • Snack bar/deli
  • Poolside bar
  • 24-hour room service

Things to do

  • Number of outdoor pools - 3
  • Children's pool
  • 24-hour fitness facilities
  • Outdoor tennis court
  • Full-service spa
  • Spa treatment room(s)
  • Basketball on site
  • Playground on site
  • Snorkeling on site

Working away

  • Business center
  • One meeting room

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Luggage storage

Facilities

  • Number of buildings/towers - 3
  • Year Built - 2015
  • Elevator
  • Designated smoking areas
  • Rooftop terrace
  • Garden
  • Terrace

Accessibility

  • Accessible bathroom
  • In-room accessibility
  • Wheelchair-accessible public restroom
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible meeting spaces/business center
  • Wheelchair-accessible lounge
  • Visual alarms in hallways

Languages Spoken

  • English
  • Spanish

In the room

Home comforts

  • In-room climate control (air conditioning)
  • Espresso maker
  • Bathrobes
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Turndown service
  • Premium bedding

Freshen up

  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Free toiletries
  • Hair dryer

Be entertained

  • LED TV
  • Cable TV channels

Stay connected

  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

All inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included.
Food and beverages
  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service

Entertainment
  • Onsite entertainment and activities
  • Onsite live performances

Spa

Guests can pamper themselves with a trip to the onsite spa, which has 19 treatment rooms. Services include facials, body treatments, and manicures and pedicures. The spa is equipped with a sauna and a steam room.

The spa is open daily.

Dining

Moongate - This restaurant specializes in Asian cuisine and serves dinner only.

La Bastille - This restaurant specializes in French cuisine and serves dinner only. Open daily.

El Mercado - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Open daily.

Tradewinds - This steakhouse serves breakfast, lunch, and dinner. Open daily.

Lorenzo's - This restaurant specializes in Italian cuisine and serves lunch and dinner. Open daily.

Awards and affiliations

Green / Sustainable Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
Hyatt Ziva Cancun All Inclusive is listed in the 2021 Travel + Leisure 500.

Fees & policies

Mandatory feesPay at property

You'll be asked to pay the following charges at check-in or check-out:

  • Tourism fee: MXN 26.89 per accommodation, per night

Optional extras

  • Area shuttle service is offered for an extra charge

Children and extra bedsPay at property

  • Babysitting/childcare is available for an extra charge

PetsPay at property

  • Service animals exempt from fees

Hygiene and cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-out is available.

Individually-wrapped food options are available for dinner and through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global).

Policies

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts Visa, Mastercard and American Express. Cash is not accepted.

It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Also known as

  • Hyatt Ziva Cancun All Inclusive
  • Hyatt Ziva Cancun
  • Hyatt Ziva Cancun
  • Hyatt Ziva Cancun All Inclusive Cancun
  • Hyatt Ziva Cancun All Inclusive All-inclusive property
  • Hyatt Ziva Cancun All Inclusive All-inclusive property Cancun
  • Hyatt Ziva Cancun All Inclusive All-inclusive property
  • Hyatt Ziva

*See fees and policies for additional details or extra charges

FAQs

  • Yes, Hyatt Ziva Cancun All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's free self and valet parking.
  • Yes, there are 3 outdoor pools and a children's pool.
  • Sorry, pets aren't allowed, but service animals are welcome.
  • You can check in from 3 PM - 3 PM. Check-out time is noon. Contactless check-out is available.
  • Yes, there are 8 onsite restaurants, featuring Asian cuisine. Nearby restaurants include Mocambo (6-min walk), Chuchito Perez (8-min walk), and Mextreme (9-min walk).
  • No, this property doesn't have a casino, but Royal Yak Casino and Sports Book (11-min drive) and Dubai Palace Casino (20-min drive) are both nearby.
  • Have fun with onsite activities such as snorkeling, and improve your game on the tennis courts. Additional recreation onsite includes basketball. Indulge in a treatment at the spa and enjoy a swim in one of the 3 outdoor swimming pools. Hyatt Ziva Cancun All Inclusive also has 8 bars and a 24-hour fitness center, as well as a garden.
9.2.Superb.
  • 10.0.Exceptional

    Cancun vacation 😎

    The food was great.You have multiple restaurants to choose from.(Italian,French,Steak,Buffet,Asian fusion,Sea food,Burgers).All inclusive meaning all the food and drinks are included.Entertainment was great.They had a show every night.The beach and pool was relaxing.The staff was friendly.I will definitely come back.

    Mary Ann, 2 night family trip, Jul 27, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    amazing!!!

    Egdalia, 4 night trip with friends, Jul 22, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    I like everything. Costumer service excellent ❤️🙌

    4 night family trip, Jun 17, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    The amenities, food was perfect!!

    4 night family trip, Jun 17, 2021

    Verified Expedia guest review

  • 8.0.Very Good

    Great family hotel

    8 night family trip, Jun 15, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    The staff was so attentive and helpful, we had so much fun!

    4 night romance trip, Jun 14, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    The hotel and staff far exceeded our expectations. Everything about our visit was perfect. The food was over the top and the amenities did not disappoint. I highly recommend booking this resort!

    6 night family trip, Jun 13, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    Service was great

    7 night family trip, Jun 12, 2021

    Verified Expedia guest review

  • 8.0.Very Good

    Hyatt Ziva is one of my favorite resorts. I had a bit of an issue this time with room service but it was quickly resolved and the Room Service manager offered his apologies.

    3 night trip, Jun 10, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    The hotel gave us a perfect vacation! The food, service was the best I have ever experienced, and the weather was great also. They have events and shows throughout the day, with 7 different restaurants all available by walk-in. Just great overall experience!

    6 night family trip, Jun 7, 2021

    Verified Expedia guest review

See all 1,964 reviews