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Upscale beachfront resort with spa, near Aquaworld
Definitely 10 out of 10! This property is beautiful, clean and service was outstanding…
Apr 19, 2022
Great location and nice to have multiple restaurants on site and with the adjoining…
Apr 1, 2022
This property advises that it adheres to Commitment to Clean (Marriott) and Safe Travels (WTTC - Global) cleaning and disinfection practices.
Remember, collect 10 stamps, get 1 reward* night
Hotel Zone is recognized for its seaside and entertainment, and visitors here can see top sights like Aquaworld and Cancun Interactive Aquarium. This beachside neighborhood in Cancun is well-known for its restaurants and bars.
A day enjoying the sunshine at Delfines Beach or a stroll through the natural beauty of Jardín del Arte are some ways to get to know this local area beloved for its beaches. During your visit, enjoy fun activities like excursions, along with interesting places such as Cancun Golf Club at Pok Ta Pok.
You'll be asked to pay the following charges by the property at check-in or check-out:
This property advises that enhanced cleaning and guest safety measures are currently in place.
Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.
Personal protective equipment, including masks and gloves, will be available to guests.
Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas.
Contactless check-in and contactless check-out are available.
Individually-wrapped food options are available for breakfast and through room service.
Each guestroom is kept vacant for a minimum of 24 hours between bookings.
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).
This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.
This property accepts credit cards. Cash is not accepted.
*See fees and policies for additional details or extra charges
Love this place! Will definitely come back next time I’m in Cancun!
Kameelah, 2 night family trip, Mar 29, 2022
Verified Hotels.com guest review
Great hotel! The front of the hotel is a little underwhelming but the rooms are renovated, spacious, clean and nice. The service is absolutely the best and what will definitely bring us back. We stayed in the Caribbean suite and it was perfect for my husband and my two kids (8 and 5). What I really appreciated in the room was having a second bathroom in the living area. That is so helpful when you are dealing with different bedtimes. We had access to Club 91 which
Ron, 6 night family trip, Mar 27, 2022
Verified Hotels.com guest review
Excellent staff. Beautiful rooms and overall the resort. We enjoyed our stay and if we are ever going back to Cancun. We are staying at the same hotel.
Syed Muhammad Bilal, 4 night family trip, Feb 9, 2022
Verified Expedia guest review
At the checkout time it was so disappointing,they are charging me over price like resort fee ,vat ,room service which I didn’t used…
Dechasa, 4 night trip, Feb 7, 2022
Verified Orbitz guest review
Club91 worth it!
Danny, 3 night trip with friends, Jan 31, 2022
Verified Expedia guest review
Horrible service hotel. Flew in and paid for night before, and arrived from 16 hour brazil flight and they didn’t have our room ready ( even though i paid for extra night before our arrival). Staff is clueless and front desk is horrible. Long wait too
Nelson, 2 night trip, Jan 29, 2022
Verified Hotels.com guest review
Great location and quiet, especially considering the Hard Rock is next door. I’ll eat anything yet believe most resort food is average. However, the JW had great food. Very friendly staff. I’ve been traveling to the Riviera Maya for nearly 20 years, I’ve probably stayed in over 30 properties as I like to mix it up. However, This is ONLY hotel/report where I plan to return.
Michael, 2 night romance trip, Jan 28, 2022
Verified Expedia guest review
Wonderful Staff! Beautiful property!
Selen Gul, 3 night family trip, Jan 28, 2022
Verified Expedia guest review
This is the 6th time I have stayed on this property and would usually give 10/10. This time there was a corporate event by a company called Aerotek. The guests were identified by blue wrist bands. They all seemed to take over the pool area during the day getting intoxicated and then in the evening at the Lobby Bar they so of the guests would get on stage and repeatedly be asked to step off. Sunday evening all the restaurants at the Marriott were closed for their event. It would have been nice to be given a heads up of this event. I would not expect this frat like experience at a JW especially for the price you pay. We avoid all-inclusive hotels for this reason. Very disappointed in this stay,
Corey, 3 night romance trip, Jan 28, 2022
Verified Expedia guest review
Beautiful Nice & clean hotel . & friendly staff Love to go back again.
jugesh, 6 night family trip, Jan 28, 2022
Verified Expedia guest review