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All properties in Cancun, Quintana Roo, Mexico

JW Marriott Cancun Resort & Spa

Upscale beachfront resort with spa, near Aquaworld

  • Free WiFi and free parking
From
$254

Restrictions related to your trip

This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local, and health advisories for this destination before you book.

Image gallery

  • Deluxe Room, 1 King Bed, Balcony, Ocean View - Guest Room
  • Deluxe Room, 1 King Bed, Balcony, Ocean View - Guest Room
  • Beach
  • Beach
  • Deluxe Room, 1 King Bed, Balcony, Ocean View - Guest Room
Deluxe Room, 1 King Bed, Balcony, Ocean View - Guest Room. Image 1 of 129
1 / 129Deluxe Room, 1 King Bed, Balcony, Ocean View - Guest Room
Blvd. Kukulcan, Km 14.5, Lote 40-A, Cancun, 77500, Mexico
9.0.Superb.
  • Definitely 10 out of 10! This property is beautiful, clean and service was outstanding…

    Apr 19, 2022

  • Great location and nice to have multiple restaurants on site and with the adjoining…

    Apr 1, 2022

See all 1,197 reviews

Official standards

This property advises that it adheres to Commitment to Clean (Marriott) and Safe Travels (WTTC - Global) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • Gap period enforced between guest stays - 24 hours
  • Contactless check-in is available
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer

Guests rated location

Safe
Dining options
Quiet
Convenient
Walkable
  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
  • Non-smoking

Property highlights

Main amenities

  • 448 smoke-free guestrooms
  • Daily housekeeping
  • On the beach
  • 8 restaurants and 4 bars/lounges
  • Full-service spa
  • 3 outdoor pools and indoor pool

Feel at home

  • Free cribs/infant beds
  • Children's pool
  • Playground on site
  • In-room childcare (surcharge)
  • Babysitting or childcare (surcharge)
  • Children's club (surcharge)

What’s around

  • In Zona Hotelera
  • Aquaworld - 9 min walk
  • Maya Cancun Museum - 22 min walk
  • La Isla Shopping Mall - 33 min walk
  • Costa Occidental de Isla Mujeres National Park - 36 min walk
  • Delfines Beach - 38 min walk

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Premium Room, 1 King Bed, Balcony, Ocean View
  • Deluxe Room, 1 King Bed, Balcony, Ocean View
  • Deluxe Room, 1 King Bed, Non Smoking
  • Luxury Suite, 1 King Bed, Non Smoking, Balcony
  • Suite, 1 Bedroom, Non Smoking, Balcony
  • Grand Suite, 1 Bedroom, Non Smoking, Oceanfront
  • Suite Club, 1 habitación,balcón, Club 91 access for 2 adults
  • Suite Club, 1 habitación, Club 91 access for 2 adults
  • Suite presidencial, 1 cama doble, Club 91 access for 2 adults
  • Deluxe Room, 2 Double Beds, Balcony, Ocean View
  • Premium Room, 2 Double Beds, Balcony, Ocean View
  • Deluxe Room, 1 Double Bed, Non Smoking, Balcony

What’s around

Landmarks

  • In Zona Hotelera
  • Aquaworld - 9 min walk
  • Maya Cancun Museum - 22 min walk
  • La Isla Shopping Mall - 33 min walk
  • Costa Occidental de Isla Mujeres National Park - 36 min walk
  • Delfines Beach - 38 min walk
  • Ballenas Beach - 1 min walk
  • Marlin Beach - 16 min walk
  • Luxury Avenue Shopping Mall - 19 min walk
  • Kukulcan Plaza Shopping Mall - 22 min walk
  • Tequila Museum - 32 min walk

Getting around

  • Cancun Intl. Airport (CUN) - 18 min drive
  • Airport shuttle (surcharge)
Profile: Zona Hotelera

Profile: Zona Hotelera

Hotel Zone is recognized for its seaside and entertainment, and visitors here can see top sights like Aquaworld and Cancun Interactive Aquarium. This beachside neighborhood in Cancun is well-known for its restaurants and bars.

A day enjoying the sunshine at Delfines Beach or a stroll through the natural beauty of Jardín del Arte are some ways to get to know this local area beloved for its beaches. During your visit, enjoy fun activities like excursions, along with interesting places such as Cancun Golf Club at Pok Ta Pok.

map
See on map
Blvd. Kukulcan, Km 14.5, Lote 40-A, Cancun, 77500, Mexico

At a glance

Hotel size

  • This hotel has 448 rooms
  • This hotel is arranged over 14 floors

Arriving/leaving

  • Check-in time 3 PM-midnight
  • Check-out time is noon
  • Express check-in/out

Restrictions related to your trip

  • This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local, and health advisories for this destination before you book.

Special check-in instructions

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required

Children

  • Babysitting/childcare*
  • Children's club*

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • Free WiFi and wired Internet access in public areas
  • Free WiFi and wired Internet access in rooms

Transfers

  • Airport shuttle (available 24 hours)*

Parking

  • Free onsite self parking
  • Free onsite valet parking

Other information

  • Smoke-free property
*See fees and policies for additional details or extra charges

In the hotel

Taking the kids?

  • Children's club (surcharge)
  • In-room childcare (surcharge)
  • Supervised childcare/activities (surcharge)

Food and drink

  • Buffet breakfast (surcharge)
  • 8 restaurants
  • 4 bars/lounges
  • Coffee shop/cafe
  • Swim-up bar
  • Poolside bar
  • 24-hour room service

Things to do

  • Fitness classes on site
  • Personal motorized watercraft on site
  • Pilates classes on site
  • Playground on site
  • Surfing/bodyboarding on site
  • Yoga classes/instruction on site
  • Golfing nearby
  • Parasailing nearby
  • Sailing nearby
  • Scuba diving nearby
  • Snorkeling nearby
  • Water skiing nearby
  • Windsurfing nearby

Working away

  • Business center
  • Conference space
  • Meeting rooms

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • Elevator
  • ATM/banking
  • Safe-deposit box at front desk
  • Rooftop terrace
  • Garden
  • Terrace

Accessibility

  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public restroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center
  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Hand-held showerhead
  • Lowered electrical outlets in bathroom
  • Lowered peephole/viewport in door
  • Lowered locks/deadbolt
  • Height-adjustable showerhead
  • Grab bar - near toilet
  • Transfer shower
  • Lever door handles

Languages Spoken

  • English
  • Spanish

In the room

Home comforts

  • In-room climate control (air conditioning)
  • Minibar
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board

Sleep well

  • Pillow menu
  • Blackout drapes/curtains
  • Turndown service
  • Premium bedding

Things to enjoy

  • In-room massage available
  • Balcony

Freshen up

  • Free toiletries
  • Hair dryer

Be entertained

  • LED TV
  • Pay movies
  • Premium TV channels

Stay connected

  • Desk
  • Free newspaper
  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Spa

The onsite spa has couples treatment room(s). Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a spa tub, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and Ayurvedic.

Dining

Sedona Grill - Overlooking the pool, this restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Recreation

On Site

  • Fitness facilities
  • Outdoor tennis courts -
  • Sauna
  • Spa tub
  • Steam room
  • Tennis on site
  • Fitness classes on site
  • Personal motorized watercraft on site
  • Pilates classes on site
  • Playground on site
  • Surfing/bodyboarding on site
  • Yoga classes/instruction on site

Nearby

  • Golfing nearby
  • Parasailing nearby
  • Sailing nearby
  • Scuba diving nearby
  • Snorkeling nearby
  • Water skiing nearby
  • Windsurfing nearby

Fees & policies

Mandatory feesPay at property

You'll be asked to pay the following charges by the property at check-in or check-out:

  • Resort fee: USD 41.65 per accommodation, per night
  • Resort fee inclusions:
    • Fitness/yoga classes
    • Sporting facilities or equipment
    • Internet access (may be limited)
    • Additional inclusions

Optional extras

  • Buffet breakfast is offered for an extra charge of USD 28 per person (approximately)
  • Airport shuttle service is offered for an extra charge of USD 18.00 per person (one-way)

Children and extra bedsPay at property

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • In-room babysitting is available for an extra charge
  • Childcare is available for an extra charge
  • Children's club access is available for an extra charge
  • Babysitting/childcare is available for an extra charge

Hygiene and cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available for breakfast and through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.

This property accepts credit cards. Cash is not accepted.

Also known as

  • Cancun JW
  • Marriott Resort Cancun
  • Jw Marriott Cancun Hotel Cancun
  • Cancun Marriott
  • Cancun Marriott
  • Jw Marriott Cancun Resort
  • JW Marriott Cancun Resort Spa
  • Jw Marriott Cancun & Cancun
  • JW Marriott Cancun Resort & Spa Resort
  • JW Marriott Cancun Resort & Spa Cancun
  • JW Marriott Cancun Resort & Spa Resort Cancun
  • Cancun Marriott JW
  • Cancun Marriott Resort
  • JW Cancun
  • JW Cancun Marriott
  • JW Marriott Cancun
  • JW Marriott Cancun Resort
  • JW Marriott Resort Cancun
  • Marriott Cancun

*See fees and policies for additional details or extra charges

FAQs

  • Yes, JW Marriott Cancun Resort & Spa does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's free self and valet parking.
  • Yes, there are 3 outdoor pools, an indoor pool, and a children's pool.
  • Sorry, pets aren't allowed, but service animals are welcome.
  • You can check in from 3 PM - midnight. Check-out time is noon. Express check-in and check-out and contactless check-in and check-out are available.
  • Yes, there are 8 onsite restaurants, featuring pool views. Nearby restaurants include La Capilla Argentina (4-min walk), Nebbiolo (6-min walk), and The Club Grill (10-min walk).
  • Yes, an airport shuttle is available. The charge is USD 18.00 per person one-way.
  • No, this resort doesn't have a casino, but PlayCity Casino (17-min drive) and Royal Yak Casino and Sports Book (18-min drive) are both nearby.
  • Have fun with onsite activities such as surfing, and improve your game on the tennis courts. Additional recreation onsite includes aerobics, Pilates, and yoga. Indulge in a treatment at the spa, soothe your senses in the spa tub, or go for a swim in one of the 3 outdoor swimming pools. JW Marriott Cancun Resort & Spa also has 4 bars, an indoor pool, and a 24-hour fitness center, as well as a sauna and a garden.
9.0.Superb.
  • 10.0.Exceptional

    Excellent stay

    Love this place! Will definitely come back next time I’m in Cancun!

    Kameelah, 2 night family trip, Mar 29, 2022

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Great hotel! The front of the hotel is a little underwhelming but the rooms are renovated, spacious, clean and nice. The service is absolutely the best and what will definitely bring us back. We stayed in the Caribbean suite and it was perfect for my husband and my two kids (8 and 5). What I really appreciated in the room was having a second bathroom in the living area. That is so helpful when you are dealing with different bedtimes. We had access to Club 91 which

    Ron, 6 night family trip, Mar 27, 2022

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Excellent staff. Beautiful rooms and overall the resort. We enjoyed our stay and if we are ever going back to Cancun. We are staying at the same hotel.

    Syed Muhammad Bilal, 4 night family trip, Feb 9, 2022

    Verified Expedia guest review

  • 8.0.Very Good

    At the checkout time it was so disappointing,they are charging me over price like resort fee ,vat ,room service which I didn’t used…

    Dechasa, 4 night trip, Feb 7, 2022

    Verified Orbitz guest review

  • 10.0.Exceptional

    Club91 worth it!

    Danny, 3 night trip with friends, Jan 31, 2022

    Verified Expedia guest review

  • 2.0.Poor

    Horrible service. Not professional staff at front

    Horrible service hotel. Flew in and paid for night before, and arrived from 16 hour brazil flight and they didn’t have our room ready ( even though i paid for extra night before our arrival). Staff is clueless and front desk is horrible. Long wait too

    Nelson, 2 night trip, Jan 29, 2022

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Great location and quiet, especially considering the Hard Rock is next door. I’ll eat anything yet believe most resort food is average. However, the JW had great food. Very friendly staff. I’ve been traveling to the Riviera Maya for nearly 20 years, I’ve probably stayed in over 30 properties as I like to mix it up. However, This is ONLY hotel/report where I plan to return.

    Michael, 2 night romance trip, Jan 28, 2022

    Verified Expedia guest review

  • 10.0.Exceptional

    Wonderful Staff! Beautiful property!

    Selen Gul, 3 night family trip, Jan 28, 2022

    Verified Expedia guest review

  • 6.0.Good

    This is the 6th time I have stayed on this property and would usually give 10/10. This time there was a corporate event by a company called Aerotek. The guests were identified by blue wrist bands. They all seemed to take over the pool area during the day getting intoxicated and then in the evening at the Lobby Bar they so of the guests would get on stage and repeatedly be asked to step off. Sunday evening all the restaurants at the Marriott were closed for their event. It would have been nice to be given a heads up of this event. I would not expect this frat like experience at a JW especially for the price you pay. We avoid all-inclusive hotels for this reason. Very disappointed in this stay,

    Corey, 3 night romance trip, Jan 28, 2022

    Verified Expedia guest review

  • 10.0.Exceptional

    Beautiful Nice & clean hotel . & friendly staff Love to go back again.

    jugesh, 6 night family trip, Jan 28, 2022

    Verified Expedia guest review

See all 1,197 reviews