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JW Marriott Cancun Resort & Spa

Photo gallery for JW Marriott Cancun Resort & Spa

Property amenity
On the beach
Luxury Suite, 1 King Bed with Sofa bed, Non Smoking, Balcony | Premium bedding, minibar, in-room safe, desk
Indoor pool, 3 outdoor pools
Terrace/patio

Overview of JW Marriott Cancun Resort & Spa

JW Marriott Cancun Resort & Spa

5.0 star property
Upscale beachfront resort with spa, near Iberostar Cancun Golf Course
9.0 out of 10 Superb
9.0/10 Superb

1,002 verified Hotels.com guest reviews

Property highlights

  • Pool
  • Spa
  • Airport transfer
  • Free parking
  • Restaurant
  • Connecting rooms available
The price is $297
Price available on 7/2/2023
Map
Blvd. Kukulcan, Km 14.5, Lote 40-A, Zona Hotelera, Cancun, QROO, 77500
Main amenities
  • Daily housekeeping
  • On the beach
  • 8 restaurants and 4 bars/lounges
  • Full-service spa
  • 3 outdoor pools and indoor pool
  • Rooftop terrace
  • Breakfast available
  • 24-hour fitness center
  • Outdoor tennis court
  • Sauna
  • Steam room
  • Children's pool
Feel at home
  • Free cribs/infant beds
  • Babysitting (surcharge)
  • Children's pool
  • Playground on site
  • Children's club (surcharge)
  • Connecting/adjoining rooms available

Room options

About this area

What's nearby

  • In Zona Hotelera
  • Iberostar Cancun Golf Course - 25 min walk
  • La Isla Shopping Mall - 33 min walk
  • Delfines Beach - 42 min walk
  • Aquaworld - 1 min drive
  • El Rey Ruins - 5 min drive
  • Chac Mool Beach - 10 min drive
  • Forum Beach - 11 min drive
  • Cancun Convention Center - 7 min drive
  • Tortuga Beach - 17 min drive
  • Langosta Beach - 12 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 22 min drive
  • Airport shuttle (surcharge)

Restaurants

  • Chambao - 7 min walk
  • Restaurant nebbiolo en cancun - 6 min walk
  • JW Marriott Lobby Bar - 1 min walk
  • Fred's House - 8 min walk
  • Club 91 Lounge - 1 min walk
Map

About this property

JW Marriott Cancun Resort & Spa

JW Marriott Cancun Resort & Spa is a great choice for your beach stay in Cancun. There's plenty of fun with the 3 outdoor pools and indoor pool, and guests in the mood for pampering can visit the spa to indulge in massages, body wraps, and facials. Dining choices include 8 restaurants and the 4 bars/lounges are great places to grab a cold drink. Other highlights at this luxurious resort include a rooftop terrace, a poolside bar, and a 24-hour fitness center. Fellow travelers say great things about the beach location and breakfast.

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of Commitment to Clean (Marriott)
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Masks are required at the property
Hand sanitizer provided
Individually-wrapped food options available for breakfast and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 448 units
  • Arranged over 14 floors

Arriving/Leaving

  • Check-in time from 3 PM - midnight
  • Express check-in/out available
  • Late check-in subject to availability
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required

Children

  • Babysitting*
  • Supervised childcare*
  • Children's club*

Pets

  • Pets not allowed
  • Service animals welcome

Parking

  • Free onsite self parking
  • Free onsite valet parking

Transfers

  • Airport shuttle (available 24 hours)*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge)
  • 8 restaurants
  • 4 bars/lounges
  • Poolside bar
  • Swim-up bar
  • Coffee shop
  • Private dining
  • 24-hour room service

Traveling with children

  • Children's club (surcharge)
  • Children's pool
  • Playground
  • Supervised childcare (surcharge)

What to do

  • On the beach
  • Tennis
  • Fitness classes
  • Pilates classes
  • Yoga classes
  • Shopping
  • Golfing nearby

Working away

  • Business center
  • Meeting rooms
  • Conference space

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • On-site car rental
  • Dry cleaning/laundry services
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Romance packages

Facilities

  • ATM/banking
  • Safe-deposit box at front desk
  • Rooftop terrace
  • Garden
  • 24-hour fitness center
  • 3 outdoor pools
  • An indoor pool
  • Shopping mall on site
  • Full-service spa
  • Spa tub
  • Outdoor tennis court
  • Sauna
  • Steam room
  • Banquet hall

Accessibility

  • Elevator
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Visual alarms in hallways
  • Hand-held showerheads
  • Lowered electrical outlets in bathroom
  • Lowered peephole/view port in door
  • Lowered locks/deadbolt
  • Height-adjustable showerhead
  • Grab bar near toilet
  • Transfer shower
  • Lever door handles
  • Well-lit path to entrance
  • Stair-free path to entrance

Room amenities

Be entertained

  • LED television
  • Premium cable channels
  • Pay movies

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Coffee/tea maker
  • Bathrobes and slippers
  • Iron/ironing board

Sleep well

  • Pillow menu
  • Blackout drapes/curtains
  • Turndown service
  • Premium bedding
  • Free crib/infant bed
  • Free rollaway/extra bed

What to enjoy

  • In-room massage
  • Balcony

Freshen up

  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free newspapers
  • WiFi (speed of 25+ Mbps)
  • Phone

Food and drink

  • Champagne service

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • LED light bulbs
  • Recycling

Special features

Spa

The onsite spa has couples treatment room(s). Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a spa tub, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and Ayurvedic.

Dining

Sedona Grill - Overlooking the pool, this restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Awards and affiliations

This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex, and asexual (LGBTQ+) guests.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • Resort fee: USD 41.65 per accommodation, per night
  • Resort fee inclusions:
    • Additional inclusions
    • Fitness/yoga classes
    • Internet access (may be limited)
    • Sporting facilities or equipment

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately USD 28 per person
  • Airport shuttle service is offered for an extra charge of USD 18.00 per person (one-way)

Children & extra beds

  • In-room babysitting is available for an extra charge
  • Supervised childcare is available for an extra charge
  • Children's club access is available for an extra charge

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available for breakfast and through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards. Cash is not accepted.

Also known as

Cancun JW
Cancun Marriott JW
Cancun Marriott Resort
JW Cancun
JW Cancun Marriott
JW Marriott Cancun
JW Marriott Cancun Resort
JW Marriott Resort Cancun
Marriott Cancun
Marriott Resort Cancun
Jw Marriott Cancun Hotel Cancun
Cancun Marriott
Cancun Marriott
Jw Marriott Cancun Resort
JW Marriott Cancun Resort Spa

Frequently asked questions

Does JW Marriott Cancun Resort & Spa offer free cancellation for a full refund?
Yes, JW Marriott Cancun Resort & Spa does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at JW Marriott Cancun Resort & Spa?
As of Jun 1, 2023, prices found for a 1-night stay for 2 adults at JW Marriott Cancun Resort & Spa on Jul 2, 2023 start from $297, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at JW Marriott Cancun Resort & Spa?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at JW Marriott Cancun Resort & Spa?
Yes, there are 3 outdoor pools, an indoor pool, and a children's pool.
Are pets allowed at JW Marriott Cancun Resort & Spa?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at JW Marriott Cancun Resort & Spa?
Yes, there's free self and valet parking.
Is airport shuttle service offered by JW Marriott Cancun Resort & Spa?
Yes, an airport shuttle is available. The charge is USD 18.00 per person one-way.
What are the check-in and check-out times at JW Marriott Cancun Resort & Spa?
You can check in from 3 PM - midnight. Check-out time is noon. Express check-in and check-out and contactless check-in and check-out are available.
Is there an onsite casino at JW Marriott Cancun Resort & Spa?
No, this resort doesn't have a casino, but PlayCity Casino (17-min drive) and Royal Yak Casino and Sports Book (18-min drive) are both nearby.
What is there to do at JW Marriott Cancun Resort & Spa and nearby?
Practice your swing on the tennis courts. Additional recreation onsite includes aerobics, Pilates, and yoga. Indulge in a treatment at the spa, soothe your senses in the spa tub, or go for a swim in one of the 3 outdoor swimming pools. JW Marriott Cancun Resort & Spa also has 4 bars, an indoor pool, and a 24-hour fitness center, as well as a sauna and a garden.
Are there restaurants at or near JW Marriott Cancun Resort & Spa?
Yes, there are 8 onsite restaurants, featuring pool views.
Does JW Marriott Cancun Resort & Spa have any outdoor private spaces?
Yes, every room features a balcony.
What's the area around JW Marriott Cancun Resort & Spa like?
JW Marriott Cancun Resort & Spa is a short 9-minute walk from Aquaworld and 7 minutes' walk from Ballenas Beach. Travelers say that the resort is in a great location.

Reviews

9.0

Superb

9.5/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.1/10

Property conditions & facilities

8.9/10

Eco-friendliness

Reviews

10/10 Exceptional

The service was very good. They made the stay pleasant. They hotel needs to fix the elevator it makes too much noises at night.
Aldona, 4-night family trip
Verified Expedia guest review

8/10 Very Good

Property and staff were great. Restuarants are poor. Pool side food came cold.
Patricia, 5-night family trip
Verified Expedia guest review

8/10 Very Good

Yitzchok, 4-night trip
Verified Expedia guest review

10/10 Exceptional

Great stay!
Robert, 3-night trip
Verified Expedia guest review

10/10 Exceptional

Great property, enjoyed the stay 🙂
Verified Expedia guest review

6/10 Good

Some repairs are going on with heavy sound on top of my room . I informed however they said they can not stop. Honestly I should get the credit
Verified Expedia guest review

10/10 Exceptional

Great resort with great services and friendly staff. Will come back again
Verified Expedia guest review

8/10 Very Good

Bachir, 9-night family trip
Verified Hotels.com guest review

10/10 Exceptional

One of the best property in the area. Staff is very cordial here.
Verified Expedia guest review

2/10 Poor

We left after 4 hours. Huge party started at 1030 pm it was so loud continued .. we left at 100 am to sleep at the airport instead. We were offered an apology for a $300 night room. Very dissapointed
Rachel, 1-night family trip
Verified Expedia guest review