JW Marriott Cancun Resort & Spa, Cancun

Great Service and friendly staff

the JW Marriott Cancun was one of the best properties and therefore one of the best experiences in our many travels. As long time Marriott people we have come to expect certain levels of service and amenities and JW exceeded those expectations. Food at all locations was excellent and priced reasonably and the service was outstanding, as was bar service and drink quality. The hotel is undergoing some serious renovation which creates a noise factor buy it didn't deter us from having a great time. Room were very clean and the bathrooms were immaculate, and the housekeeping staff was very attentive. Front desk and concierge were equally service friendly and efficient. Our spa experience again reflected the attitude of the entire staff to want to give service. We enjoyed it very much and will return in the near future.

Rogelio at the concierge was great. He took care of all of our excursion question and arranged all transportation that we needed. Jorge our Taxi driver for our trip was AMAZING. Such a sweet person that went out of his way to make sure that we simply had a great time. The entire staff was great. The only down side is that there was not much to do around the area. Everything was pretty much about 3.5 miles away.

We spent 3 days enjoying the pool area overlooking the beach. Only one waitperson was poor in service level (Theresa). The other waiters were excellent. We had 2 massages each on the beach, and they were awesome! We ate at La Capilla 2 nights, and Gustino one night, and all meals were excellent- we would return and recommend.