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Grand Oasis Cancun All Inclusive, Cancun

3.5 stars
Blvd. Kukulcan, Km. 16.5Zona Hotelera, CancunQROO77500Mexico, ‏‎800-491-6126
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Good3.1 / 5
  • Is the best Vacation place of all AmericaJul 18, 2016
  • I have been in many Hotels but this one is unique. First the service is awful, totally…Jul 9, 2016
620See all 620 Hotels.com reviews
From 4,932 reviewsTripAdvisor Traveller Rating

Grand Oasis Cancun All Inclusive, Cancun

Hotel Info: 866-539-8117

from $194
  • Ocean View Room
  • Oasis Lite (access to 10 restaurants and 9 bars)
  • Garden view room
  • Grand Room
  • Standard Room, 1 King Bed (Sens VIP)
  • Standard Room
  • Grand Plus Room (additional amenities)
  • Sunset Room
  • Pyramid Room 2 Double Beds

At a glance

Key facts

Hotel size

  • This hotel has 1,534 rooms
  • This hotel is arranged over 6 floors

Arriving/leaving

  • Check-in time starts at 3 PM
  • Check-out time is noon

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 18

Travelling with others

Children

  • One child (12 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding

  • No cribs (infant beds)

  • Babysitting/childcare *

  • Free children's club

Pets

  • Pets not allowed

Internet

  • WiFi in rooms *

Transportation

Parking

  • Free self parking

Other information

  • All-inclusive (taxes and gratuities included)

Also known as

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Policies

Guests under 18 years old are not allowed in the fitness facility.

Mandatory fees

Cash deposit: USD 27.00 per stay for guests under 24 years old

Cash deposit for Spring Break: USD 27 per stay for guests under 25 years old

Optional extras

Babysitting/childcare is available for an extra charge

WiFi is available in guestrooms for USD 10.00 per 24-hour period (rates may vary)

In the hotel

Taking the kids?
  • Children's club (free)
  • In-room childcare (surcharge)
Food and drink
  • Free buffet breakfast daily
  • 20 restaurants
  • 20 bars/lounges
  • 3 swim-up bars
  • 2 coffee shops/cafés
  • Snack bar/deli
  • Beach bar
  • Coffee/tea in a common area
Things to do
  • Beach sun loungers
  • Beach towels
  • Outdoor pool
  • Free pool cabanas
  • Fitness facilities
  • Golf course on site
  • Outdoor tennis court
  • Full-service spa
  • Spa treatment room(s)
  • Nightclub
  • Pool sun loungers
  • Sauna
  • Billiards or pool table
Working away
  • Business center
  • Number of meeting rooms - 8
  • Conference space
  • Meeting rooms 7
  • Conference center
  • Computer station
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 4
  • Year Built 1989
  • Elevator/lift
  • ATM/banking
  • Garden
  • Terrace

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
Sleep well
  • Blackout drapes/curtains
Things to enjoy
  • Yard
Freshen up
  • Private bathroom
  • Free toiletries
Be entertained
  • 42-inch flat-screen TV
  • Cable TV channels
Stay connected
  • Phone
More
  • Daily housekeeping

Special features

All inclusive

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included.
Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • Dining and beverage availability limited at one or more venues

Activities and facilities/equipment
All non-motorized water sports are included.

Land activities
  • Fitness facilities
  • Soccer
  • Tennis

Lessons/classes/games
  • Aerobics
  • Bartending
  • Cooking
  • Dancing
  • Pilates
  • Water fitness
  • Yoga

Entertainment
  • Onsite entertainment and activities
  • Access to onsite clubs
  • Onsite live performances
  • Theme parties

Not included
  • Use of golf equipment
  • Tennis lessons
  • Premium and/or non-domestic beverages
  • Room service
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours
  • Transportation to offsite activities

Spa

The onsite spa has massage/treatment rooms, couples treatment room(s), and outdoor treatment areas. Massages are available on the beach and in the spa; other services include facials, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.

Dining

María Bonita - This restaurant specializes in Mexican cuisine and serves dinner only. Guests can enjoy drinks at the bar.

Dos Lunas - This restaurant specializes in Italian cuisine and serves lunch and dinner.

Akeru Asia Lounge - This sushi bar specializes in sushi and serves lunch and dinner.

Bahía Rodizzio - This steakhouse serves dinner only.

Tatish - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

Grand Oasis Cancun All Inclusive, Cancun’s small print

Also known as

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Policies

Guests under 18 years old are not allowed in the fitness facility.

Mandatory fees

Cash deposit: USD 27.00 per stay for guests under 24 years old

Cash deposit for Spring Break: USD 27 per stay for guests under 25 years old

Optional extras

Babysitting/childcare is available for an extra charge

WiFi is available in guestrooms for USD 10.00 per 24-hour period (rates may vary)

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

Good 3.1 /5 from 620 reviews

Grand Oasis Cancun All Inclusive, Cancun
Excellent4.0 / 5
Loved the stay. Got a free upgrade to beach view
3 night romance trip
Grand Oasis Cancun All Inclusive, Cancun
Excellent4.0 / 5
Surprisingly Satisfying - 2nd Visit, Will Return
For a value resort, Grand Oasis Cancun provided impressive, top-notch entertainment performances in the main pyramid's beautiful jungle auditorium, as well as the night club, "Kinky". Food and drink very respectable, service friendly and energetic, grounds beautiful and well maintained, including tennis & golf facilities, and beach is excellent. Only negatives: Suggest avoiding the ceviche. Don't expect quiet, undisturbed rest at night, as young drinkers tend not to be very considerate (for this reason, suggest verifying the room phone works upon check in).
5 night romance trip
Grand Oasis Cancun All Inclusive, Cancun
Poor1.0 / 5
Horrible
The hotel was unhelpful at check In causing us a huge delay at checkin after a 13 hrs trip there. Hotels.com was also unhelpful with the situation. I paid for all inclusive but that's not the case when you arrive at the hotel. They charge for certain resturants and bars.
5 night trip with friends
Grand Oasis Cancun All Inclusive, Cancun
Poor1.0 / 5
Do Not Go Here ! Bugs and blood stains!
This was one of the worst hotels I've been to! Poor customer service spent hours in the front desk trying to get a new room without blood stains on the sheets and pillow and without bugs. Spoke with Fidel one of the on staff managers who was rude and insulting as well as Alfredo at front desk. they did not change my room nor send anyone to correct the problems. spoke with Veronica at the vacation club office and she did nothing as well, (no one really cares about customer service and you have no one to help you). The next day I spoke with Guillermo (front desk) he said he had only been working there for 3 months and couldn't help at all so he referred me to Luis ( Manager on staff) he said there was nothing documented in regards to the complaint and he couldn't do anything that their police was to submit change request one day and wait for an opening the next day so he could not do anything till tomorrow. and he would not be in someone else would take care of it. The next day was the same no one cares at all and they are rude and disrespectful. I would never visit an Oasis chain hotel ever and I would not recommend it to anyone.
4 night family trip

See all reviews

Grand Oasis Cancun All Inclusive, Cancun

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