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All properties in Punta Sam, Quintana Roo, Mexico

Excellence Playa Mujeres - Adults Only All Inclusive

Adults-only beachfront property with spa, near Mujeres Beach

  • Free buffet breakfast, free WiFi, and free parking
From
$637

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Prolongacion Bonampak S/N Mz 1 Lt 10, Punta Sam, 77400, QROO, Mexico
9.4.Exceptional.
  • Even though it was nice to get away. I do want to mention that there seemed to be no…

    Jan 17, 2022

  • Great trip! Second time at this hotel. Service staff went above and beyond. Mr Nelson…

    Oct 31, 2021

See all 1,118 reviews

Official standards

This property advises that it adheres to National Guidelines for reopening Tourism (Mexico) and Safe Travels (WTTC - Global) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • Protective clothing is available to guests
  • Masks are available to guests
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer

Guests rated location

Safe
Quiet
Dining options
Walkable
Convenient
  • Free parking
  • Pool
  • Free WiFi
  • Gym
  • Air Conditioning

Property highlights

Main amenities

  • 450 guestrooms
  • Daily housekeeping
  • On a private beach
  • 10 restaurants and 7 poolside bars
  • Full-service spa
  • 7 outdoor pools

What’s around

  • In Playa Mujeres
  • Mujeres Beach - 9 min walk
  • Punta Sam Beach - 13 min walk
  • Punta Sam Ferry Terminal - 21 min walk
  • Playa Mujeres Golf Club - 32 min walk
  • El Meco Archaeological Site - 2.5 mi / 4 km

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Junior Suite Spa or Pool View
  • Junior Swim Up Suite Spa or Pool View
  • Two-Story RooftopTerrace Suite Spa or Pool View
  • Excellence Club Junior Suite Ocean View
  • Excellence Club Two-Story Rooftop Terrace Suite Ocean Front
  • Excellence Club Junior Swim Up Suite Pool View
  • Excellence Club Junior Suite Pool View
  • Terrace Suite With Plunge Pool

What’s around

Landmarks

  • In Playa Mujeres
  • Mujeres Beach - 9 min walk
  • Punta Sam Beach - 13 min walk
  • Punta Sam Ferry Terminal - 21 min walk
  • Playa Mujeres Golf Club - 32 min walk
  • El Meco Archaeological Site - 2.5 mi / 4 km
  • Cancún Underwater Museum (Cancún) - 2.7 mi / 4.3 km
  • Costa Occidental de Isla Mujeres National Park - 4 mi / 6.4 km
  • Garrafon Natural Reef Park - 4.9 mi / 8 km
  • Norte Beach - 6.3 mi / 10.1 km
  • Las Americas Cancun Mall - 6.9 mi / 11.2 km

Getting around

  • Cancun Intl. Airport (CUN) - 30 min drive
Profile: Playa Mujeres

Profile: Playa Mujeres

Playa Mujeres is a serene strip just north along the coast from the city’s downtown—where you’ll find some of Cancun’s finest resorts, beaches, and fine dining options. Those looking for some friendly competition can find it at one of the area’s pro-level golf courses. The area is also conveniently just a ferry-hop away from Isla Mujeres, where just off the coast, the stunning underwater sculptures of the MUSA Underwater Museum of Art await your exploration.

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Prolongacion Bonampak S/N Mz 1 Lt 10, Punta Sam, 77400, QROO, Mexico

At a glance

Size

  • 450 rooms
  • Arranged over 4 floors

Arriving/leaving

  • Check-in time 3:00 PM-anytime
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation. All guests are required to present a valid government-issued ID card and a credit card at check-in for incidental charges.

Required at check-in

  • Credit card required for incidental charges
  • Government-issued photo ID may be required
  • Minimum guest age is 18
  • Minimum check-in age is 18

Children

  • No cribs (infant beds)

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite valet parking

Other information

  • Caters to adults only
*See fees and policies for additional details or extra charges

At the property

Food and drink

  • Free buffet breakfast daily
  • 10 restaurants
  • 11 bars/lounges
  • 7 poolside bars
  • Coffee shop/café
  • Snack bar/deli
  • Beach bar
  • Swim-up bar
  • 24-hour room service
  • Barbecue grills
  • Water dispenser

Things to do

  • Fitness classes on site
  • Kayaking on site
  • Sailing on site
  • Scuba diving on site
  • Snorkeling on site
  • Volleyball on site
  • Yoga classes/instruction on site
  • Golfing nearby

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Laundry facilities
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • Number of buildings/towers - 9
  • Elevator
  • ATM/banking
  • Designated smoking areas (fines apply)
  • Rooftop terrace
  • Garden
  • Library

Accessibility

  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk

Languages Spoken

  • English
  • Spanish

In the room

Home comforts

  • In-room climate control (air conditioning)
  • Minibar
  • Coffee/tea maker
  • Bathrobes
  • Slippers

Sleep well

  • Hypo-allergenic bedding available
  • Pillow menu
  • Down comforter
  • Blackout drapes/curtains
  • Turndown service
  • Premium bedding

Things to enjoy

  • Separate sitting area
  • Furnished balcony or patio

Freshen up

  • Private bathroom
  • Jetted bathtub
  • Free toiletries
  • Hair dryer

Be entertained

  • 55-inch LED TV
  • Premium TV channels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

All inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.
Food and beverages
  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)
  • In-room liquor dispensers

Activities and facilities/equipment
All onsite activities and use of facilities and equipment are included.

Water activities
  • Kayaking
  • Sailing
  • Snorkeling

Land activities
  • Bicycling
  • Fitness facilities
  • Soccer
  • Tennis
  • Volleyball

Lessons/classes/games
  • Aerobics
  • Cooking
  • Dancing
  • Language
  • Pilates
  • Water fitness
  • Yoga

Entertainment
  • Onsite entertainment and activities
  • Access to onsite nightclubs
  • Onsite live performances
  • Theme parties

Not included
  • Golf green fees
  • Use of golf cart
  • Use of golf equipment
  • Motorized water sports
  • Sailboats
  • Scuba-diving certification
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours
  • Transportation to offsite activities

Spa

MIILE SPA has 15 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include facials, body wraps, and body treatments. A variety of treatment therapies are provided, including hydrotherapy. The spa is equipped with hot springs/mineral springs, a sauna, a spa tub, and Turkish bath/hammam.

The spa is open daily.

Dining

Toscana - Overlooking the ocean and garden, this buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

The Lobster House - This beachfront restaurant specializes in seafood and serves breakfast, lunch, and dinner. Open daily.

The Grill - This beach steakhouse serves lunch and dinner. Open daily.

Barcelona - Overlooking the ocean, this fine-dining restaurant specializes in Mediterranean cuisine and serves dinner only. Open daily.

The Flavor Market - Overlooking the ocean, this fine-dining restaurant serves dinner only. Open daily.

Recreation

On Site

  • Outdoor tennis courts -
  • Sauna
  • Tennis on site
  • Fitness classes on site
  • Kayaking on site
  • Sailing on site
  • Scuba diving on site
  • Snorkeling on site
  • Volleyball on site
  • Yoga classes/instruction on site

Nearby

  • Golfing nearby

Awards and affiliations

Green / Sustainable Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Fees & policies

Pool, spa, and gym (if applicable)Pay at property

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene and cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; reservations are required for some onsite facilities.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico).

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Policies

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards. Cash is not accepted.

No shows require payment in full, including taxes and service fee.
Guests with service animals should contact this property in advance.

Also known as

  • All Inclusive Excellence Playa Mujeres
  • Playa Mujeres All Inclusive
  • Excellence Playa Mujeres Adults All Inclusive
  • Excellence Adults All Inclusive
  • Excellence Adults All Inclusive All-inclusive property
  • Excellence All Inclusive Adults Hotel
  • Excellence Playa Mujeres All Inclusive Adults
  • Excellence All Inclusive Adults
  • Excellence Mujeres Inclusive
  • Hotel Excellence Playa Mujeres - All Inclusive - Adults Only
  • All Inclusive Playa Mujeres
  • Excellence Playa Mujeres All Inclusive Adults Hotel
  • Excellence Playa Mujeres Adults Only All Inclusive
  • Excellence Playa Mujeres All Inclusive Adults Only
  • Excellence Playa Mujeres Adults Only All Inclusive
  • Excellence Adults Only
  • Excellence Playa Mujeres All Inclusive Adults Only
  • Excellence Playa Mujeres - Adults Only All Inclusive Punta Sam
  • Excellence Adults Only All Inclusive
  • Excellence All Inclusive
  • Excellence Playa Mujeres Adults
  • Excellence Playa Mujeres Adults Only
  • Excellence Playa Mujeres Adults Only All Inclusive
  • Excellence Playa Mujeres All Inclusive

*See fees and policies for additional details or extra charges

FAQs

  • Yes, Excellence Playa Mujeres - Adults Only All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's free valet parking.
  • Yes, there are 7 outdoor pools.
  • Sorry, pets aren't allowed.
  • You can check in from 3:00 PM - anytime. Check-out time is noon.
  • Yes, there are 10 onsite restaurants, featuring beachfront dining, international cuisine, and garden views. Nearby restaurants include Minino's (6.2 mi), Rolandi's (6.2 mi), and North Garden (6.5 mi).
  • No, this property doesn't have a casino, but PlayCity Casino (15-min drive) and Royal Yak Casino and Sports Book (16-min drive) are both nearby.
  • Have fun with onsite activities like kayaking, sailing, and snorkeling and improve your game at the onsite tennis courts. Additional recreation onsite includes aerobics, volleyball, and yoga. Indulge in a treatment at the spa, soothe your senses in the spa tub, or go for a swim in one of the 7 outdoor swimming pools. Excellence Playa Mujeres - Adults Only All Inclusive also has 7 poolside bars, 11 bars, and a private beach, as well as a 24-hour fitness center, a sauna, and a garden.
9.4.Exceptional.
  • 10.0.Exceptional

    Service is excellent. Overflowing drinks from non alcoholic to alcoholic drinks. Luis in Lobster House Andrea from The Grill Ivan our bell boy Guillermo from Chef Isabelle The ladies at the Aroma coffee bar are awesome!!! Great coffee mixes. Bakery and pastries are great. Luis from the concierge and check in And all of them who is on time delivering our requests. The cleanliness and the hospitality is superb. We will go back ;) The view even w/o the ocean view from our room is beautiful. The beach is very clean and warm. Great for swimming. Not much seaweed or close to non. They clean and kept the beach area beautiful and clean the entire time. I love the dress codes, it makes it more romantic. See … we are with our loved one. We have to look good. So glad they have this rules in the restaurants. Food is great. Shows are fantastic. Pool areas (lazy river style pool) are clean and swimmable. Not too crowded. Havanas are great for relaxation by the pool & by the beach (Havanas by the beach exclusive for excellence club members only) The ambiance and cleanliness is 5 star. Over all experience is 5 star.

    Bernadette, 3 night romance trip, Oct 23, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    The resort is well kept, clean, the staff is amazing and the food at the restaurants is delicious! I wouldn’t keep anything of value out when you leave the room as we caught a room cleaner rifling through my jewelry box.

    Jessica, 4 night trip with friends, Oct 18, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    Food was sooo good. All restaurants offered just nothing but the best. Nightly activities were sooo fun. I know we are coming back!

    Ria Janice, 3 night trip with friends, Oct 17, 2021

    Verified Expedia guest review

  • 6.0.Good

    I really really wanted to be able to leave a great review for this resort. We had looked forward to visiting and were so excited for our trip. We visited for 7 days; Saturday-Saturday. First off, please know if you’re not apart of the “club” that this resort has, people will not care about you or your visit. By club I mean there are a lot of people who visit this resort 2-3x/year. The staff know them and they know the staff. That’s great!—if you are one of them. If you’re on your first visit, then the employees will ignore you and you won’t receive nearly as good of service, no matter how well you tip. There were multiple times we were ignored at pools, at bars and at restaurants. We would try to order only to be ignored and watch other guests whom employees knew by name be served. The food here IS outstanding, I will say that. We didn’t have one meal we didn’t like. Specifically we enjoyed Flavor Market and Spice. We had the hibachi one night at spice which was also good. I highly recommend making sure you are not in building 8 if you don’t want to be kept up late by noise. We were there the first night and requested to move the next morning. It seriously sounded like the band was IN our suite until almost midnight. After a long day of traveling, that was the last thing we wanted. The next day we went to the front desk and asked to have our room switched. They more than obliged and were very helpful. They said our new room would be ready by 4pm. Around 4:30pm we went to

    Emily, 7 night romance trip, Oct 16, 2021

    Verified Travelocity guest review

  • 10.0.Exceptional

    Been to EPM 15 times! It’s nice to see they still Keep things spotless!! There is a noticeable food quality issue on this last trip; so we may try somewhere else before the sweet 16! Caesar always with a smile—-and speed. Alan has been cloned…his service attitude is well worth cloning. He was in two places at once I swear! Andrea our concierge went out of her way for us. And the hero of the trip… OMAR!! The maintenance guy!! (Name maybe???). He brought duct tape after he saw me struggle with a broken Sandle.! (He was adjusting the a/c in 8068 to 64) brrrr. Already miss it!

    John William, 7 night romance trip, Oct 13, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    Cleanliness, fun, relaxing

    Dana, 5 night romance trip, Oct 11, 2021

    Verified Travelocity guest review

  • 10.0.Exceptional

    This property is simply amazing. The staff, amen, and food/drinks were nothing less than amazing! I would love to come back here. Oh yes, the Spa was AMAZING, the best I’ve ever had!

    Edwina, 3 night trip with friends, Oct 7, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    This was our fourth time back to this resort. Staff is amazing remembers you when you come back. They are so accommodating. Most all inclusive resorts have below average in my opinion food the food here is above average with plenty of selections. Can’t wait to go back

    Patricia, 3 night romance trip, Oct 7, 2021

    Verified Expedia guest review

  • 8.0.Very Good

    Near perfect vacation

    Service and location was top notch!! The food quality can only get so high at an all inclusive, but we were pleased majority of our stay.

    Tyler, 5 night trip, Oct 6, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Customer Services, spa facilities, food, events

    Joseph Gregory, 4 night romance trip, Oct 5, 2021

    Verified Expedia guest review

See all 1,118 reviews