Guests
All properties in Cancun, Quintana Roo, Mexico

Panama Jack Resorts Cancun All Inclusive

Zona Hotelera beachfront property with free water park and spa

  • Free WiFi and free parking
From
$330

Image gallery

  • Junior Suite, Oceanfront - Guest Room
  • Junior Suite, Oceanfront - Guest Room
  • Beach
  • Beach
  • Junior Suite, Oceanfront - Guest Room
Junior Suite, Oceanfront - Guest Room. Image 1 of 134
1 / 134Junior Suite, Oceanfront - Guest Room
Boulevard Kukulkan, Km. 11.5, Cancun, 77500, QROO, Mexico
8.8.Fabulous.
  • Excellent service and infrastructure for the price range paid. Good F&B options.…

    Oct 10, 2021

  • O quarto é amplo, com wi-fi bom, mas ao sair da area da recepção não pega de jeito nenhum…

    Oct 9, 2021

See all 2,419 reviews

Official standards

This property advises that it adheres to Intertek Cristal (3rd party expert - Global) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • Protective clothing is available to guests
  • Masks are available to guests
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer

Guests rated location

Safe
Walkable
Dining options
Convenient
Transportation options
  • Free parking
  • Pool
  • Free WiFi
  • Gym
  • Air Conditioning

Property highlights

Main amenities

  • 458 guestrooms
  • Daily housekeeping
  • On the beach
  • 6 restaurants and 3 bars/lounges
  • Full-service spa
  • 2 outdoor pools

Feel at home

  • Children's pool
  • Children's club
  • Playground on site
  • In-room childcare (surcharge)
  • Babysitting or childcare (surcharge)
  • Children's club (free)

What’s around

  • In Zona Hotelera
  • Chac Mool Beach - 1 min walk
  • Costa Occidental de Isla Mujeres National Park - 3 min walk
  • Yamil Lu'um Archaeological Zone - 16 min walk
  • La Isla Shopping Mall - 17 min walk
  • Forum Beach - 17 min walk

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Standard Room
  • Junior Suite
  • Junior Suite, Ocean View
  • Family Suite (Junior)
  • Junior Suite, Oceanfront
  • Junior Suite, Beachfront (Walk Out)
  • Suite, 1 Bedroom (Master)
  • Suite, 1 Bedroom, Ocean View (Master)
  • Suite, 1 Bedroom, Oceanfront (Master)
  • Presidential Suite, Ocean View
  • Junior Suite, Beachfront (SWIM-UP)
  • Junior Suite, Lagoon View (Premium)
  • Junior Suite, Ocean View (Premium)

What’s around

Landmarks

  • In Zona Hotelera
  • Chac Mool Beach - 1 min walk
  • Costa Occidental de Isla Mujeres National Park - 3 min walk
  • Yamil Lu'um Archaeological Zone - 16 min walk
  • La Isla Shopping Mall - 17 min walk
  • Forum Beach - 17 min walk
  • Cancun Interactive Aquarium - 19 min walk
  • Tequila Museum - 19 min walk
  • Forum By The Sea Mall - 19 min walk
  • Marlin Beach - 20 min walk
  • Cancun Convention Center - 23 min walk

Getting around

  • Cancun Intl. Airport (CUN) - 23 min drive
map
See on map
Boulevard Kukulkan, Km. 11.5, Cancun, 77500, QROO, Mexico

At a glance

Size

  • 458 rooms
  • Arranged over 6 floors

Arriving/leaving

  • Check-in time 3:00 PM-midnight
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Babysitting/childcare*
  • Free children's club (ages 4 - 12)

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite valet parking
*See fees and policies for additional details or extra charges

At the property

Taking the kids?

  • Children's club (free)
  • In-room childcare (surcharge)
  • Supervised childcare/activities (surcharge)

Food and drink

  • 6 restaurants
  • 3 bars/lounges
  • Coffee shop/café
  • Snack bar/deli
  • Beach bar
  • Poolside bar
  • Room service (during limited hours)
  • Free reception
  • Coffee/tea in a common area

Things to do

  • Fitness classes on site
  • Miniature golf on site
  • Playground on site
  • Volleyball on site
  • Ecotours nearby
  • Golfing nearby
  • Kayaking nearby
  • Sailing nearby
  • Scooter/moped rentals nearby
  • Scuba diving nearby
  • Snorkeling nearby
  • Surfing/boogie boarding nearby
  • Water skiing nearby
  • Windsurfing nearby

Working away

  • Number of meeting rooms - 5
  • Conference space
  • Conference space size (feet) - 5726
  • Conference space size (meters) - 532
  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • Elevator
  • ATM/banking
  • Designated smoking areas
  • Terrace
  • Television in common areas

Accessibility

  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible path of travel

Languages Spoken

  • English
  • Spanish

In the room

Home comforts

  • In-room climate control (air conditioning)
  • Ceiling fan
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Premium bedding

Things to enjoy

  • In-room massage available
  • Balcony

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer

Be entertained

  • 55-inch plasma TV
  • Cable TV channels

Stay connected

  • Free WiFi
  • Phone

Food and drink

  • Refrigerator
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

All inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included.
Food and beverages
  • All buffet and à la carte meals and snacks included
  • Room service during certain hours
  • In-room minibar (some restrictions)

Activities and facilities/equipment
Land activities
  • Fitness facilities

Kids' club
  • Supervised activities for children between 4 and 12 years old

Entertainment
  • Onsite entertainment and activities
  • Onsite live performances
  • Theme parties

Not included
  • Surcharge for premium food items
  • Childcare
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Transportation to offsite activities

Spa

The onsite spa has massage/treatment rooms. Services include deep-tissue massages, hot stone massages, sports massages, and facials. The spa is equipped with a sauna, a spa tub, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including hydrotherapy and reflexology.

Dining

Casa de Rosa - Onsite restaurant.

Viaggio - Onsite restaurant. Open daily.

Ventanas - This buffet restaurant overlooks the ocean. Open daily.

Deck 74 - This buffet restaurant overlooks the ocean. Open daily.

At Sunset - Onsite restaurant. Open daily.

Recreation

On Site

  • Fitness facilities
  • Sauna
  • Steam room
  • Fitness classes on site
  • Miniature golf on site
  • Playground on site
  • Volleyball on site
  • Free water park access

Nearby

  • Ecotours nearby
  • Golfing nearby
  • Kayaking nearby
  • Sailing nearby
  • Scooter/moped rentals nearby
  • Scuba diving nearby
  • Snorkeling nearby
  • Surfing/boogie boarding nearby
  • Water skiing nearby
  • Windsurfing nearby

Awards and affiliations

Green / Sustainable Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Fees & policies

Mandatory feesPay at property

You'll be asked to pay the following charges at check-in or check-out:

  • A tax is imposed by the city: MXN 26.89 per accommodation, per night

Children and extra bedsPay at property

  • In-room babysitting is available for an extra charge
  • Childcare is available for an extra charge
  • Babysitting/childcare is available for an extra charge

Hygiene and cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Individually-wrapped food options are available through room service.

This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global).

Policies

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts Visa, Mastercard and American Express. Cash is not accepted.

Also known as

  • Caribe Real
  • Real Gran
  • Caribe Real Resort Spa
  • Gran Caribe Cancun
  • Gran Caribe Real Hotel
  • Gran Caribe Resort All Inclusive Cancun
  • Panama Jack Resorts Cancun All Inclusive Cancun
  • Gran Caribe
  • Gran Caribe Real Resort & Spa
  • Cancun Gran Caribe Real Resort
  • Panama Jack Resorts Cancun All Inclusive Formerly Gran Caribe
  • Gran Caribe Real
  • Panama Jack Resorts Cancun All Inclusive All-inclusive property
  • Gran Caribe Real Cancun
  • Gran Caribe Real Resort
  • Gran Caribe Real Resort All Inclusive
  • Gran Caribe Real Resort All Inclusive Cancun
  • Gran Caribe Resort
  • Gran Real Caribe Resort
  • Gran Real Resort

*See fees and policies for additional details or extra charges

FAQs

  • Yes, Panama Jack Resorts Cancun All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's free valet parking.
  • Yes, there are 2 outdoor pools and a children's pool.
  • Sorry, pets aren't allowed.
  • You can check in from 3:00 PM - midnight. Check-out time is noon.
  • Yes, there are 6 onsite restaurants, featuring ocean views. Nearby restaurants include Limoncello (4-min walk), Lorenzillo's (4-min walk), and Tacun (7-min walk).
  • No, this property doesn't have a casino, but PlayCity Casino (11-min drive) and Royal Yak Casino and Sports Book (12-min drive) are both nearby.
  • Have fun during the warmer months with activities such as volleyball. Additional recreation onsite includes aerobics and volleyball. Indulge in a treatment at the spa and enjoy a swim in one of the 2 outdoor swimming pools. Panama Jack Resorts Cancun All Inclusive also has 3 bars, a waterslide, and a sauna, as well as a steam room and an arcade.
8.8.Fabulous.
  • 10.0.Exceptional

    Great food/service, no ac in common areas.

    We had a family trip here, they put all of our rooms on the same hallway and it was very nice, I had requested the rooms be next to one another, but that did not happen. Regardless it was nice to have some accomodation. The food here is top notch, lots of variety and good quality. Service is also amazing, very helpful people very kind, kids club was my childrens favorite as the kids club workers are just so sweet. My only issues, no AC in the common areas, makes it hot hot. Music in the common areas is typically techno music and it totally sucks.

    Michael, 5 night family trip, Oct 1, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    YES! Stay here!

    Ready for a VACATION? Pamper yourself with a visit to this ALL-INCLUSIVE resort in Cancun. Very spacious room with multiple bed/sleeping arrangements and connecting rooms. A very lively and environment during the day and very quiet at night, aside from the waves crashing on the beach, of course! Check-in is a breeze and easy, especially because they offered an ice-cold beer at the counter! Try to eat a bit from all the menus at all the restaurants. No reservations so be prepared to wait. The pools are very clean and eye-catching. The staff is extremely humble and ready to help at every whim. There is an extensive gym with several weights, cardio, and a jacuzzi. The private spa was perfect for our anniversary! You DO want to stay here!!

    Luis, 3 night trip, Sep 20, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    UN HOTEL COMPLETO Y ESPECTACULAR

    Les cuento que si están buscando un hotel para ir con su familia y si tienen pequeños que viajan con ustedes es el hotel ideal. Tienen el kids club que ya esta incluido en el precio que han pagado, no tienen que pagar nada adicional, tiene actividades de 9 am a 5 pm y luego en la tarde de 6:30pm a 8:00 pm siguen teniendo actividades para los mas pequeños del hogar. Mi sobrina tuvo una estadía inolvidable y no quería irse. La comida del hotel es simplemente espectacular vine con algunas libras de mas porque no podía dejar de comer su Picanha tan DELICIOSA en el restaurante ventanas o su helado FERRERO en el restaurante italiano y su risotto que estaba fantástico. Tuvimos una habitación ocean view que fue increíble y maravillosa poder contar con esa preciosa vista en su balcón. Todo el mini bar incluido que hacia que sea mucho mas conveniente tener al alcance las bebidas. El personal fue above and beyond todos muy amables y aquí dejo los nombres de algunos que hicieron nuestra estadía perfecta! NOE from Front desk ! Rita Waiter at the main bar Gerardo Sommelier que nos hizo una fantastica clase de cata de vinos nos explico muchos detalles que no sabíamos e hizo muy amena nuestra cata de vinos. SERGIO Front desk ALBERTO que nos ayudo con accidente que tuvimos Todo el equipo de entretemiento fabuloso y por favor contraten al trio tradicional mexicano que nos hizo la fiesta en su noche de prueba! queríamos que se queden toda la noche animando! ESTADIA 10/10

    Veronica, 4 night family trip, Sep 19, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Great all inclusive hotel

    Excellent service, food is a 7 with the exception of the Asian restaurant that everything we ordered was a 10+

    Dennise, 1 night family trip, Sep 18, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Las mejores vacaciones!

    Todo estuvo increíble! Pasamos las fiestas del 15 de Septiembre y nos divertimos mucho! Música en vivo, luchas!! Fuegos artificiales, la comida todo muy rico, y en especial el restaurante italiano del Hotel lo mejor! Nos tocó ver a la chef cantando increíblemente Hermoso!! Sin duda la mejor opción! Ninguna queja, desde la ubicación, la habitación con vistas al mar de Lujo, todo el personal muy amable, las habitaciones impecables!! En la alberca principal actividades divertidas todo el día! Nos la pasamos de lo mejor! Muchas gracias Panamá Jack!! Sin duda volveremos!! Recomendado al cien !!

    Alma Catalina, 3 night family trip, Sep 14, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Great First Trip to Mexico

    With so many choices in Cancun I was overwhelmed at picking a place to stay. Panama Jack was amazing! They had a ton of different restaurants, never much of a line at the bar, beach onsite. Every staff member was helpful and friendly. Free onsite Covid testing so you don't have to worry about getting it done somewhere that isn't reputable. Shows in the evenings, lots of daily activities, and a really good spot in the Hotel Zone area. Highly recommend to anyone looking for a place in Cancun!

    ANNA, 7 night trip, Sep 11, 2021

    Verified Hotels.com guest review

  • 8.0.Very Good

    Family Vacation

    Stayed for a week. Hotel was clean, lots of workers making sure the place was Covid clean. Service was good everyone went out of there way to make sure we were happy. Food was ok, its resort food. The best restaurant was the Italian one, second would be the buffet. COVID test was easy. make an appt from 2-6pm. then they will schedule you most likely this next day or within 3days from flight. we got our results that night. They do try to up sale you on there tomahawk steak and lobster. Resort is kid-friendly, it did say the kids club was closed but we walked by and it was opened. The kids pools are 1.5ft deep so my 2year was perfect and had the best time. they have 3 different size slides for all ages. My son was able to do all of them. The only con I have is that they give you one room key, they really want you to buy a bracelet that serves as a room key for $10 usd.

    Isabel, 4 night family trip, Aug 30, 2021

    Verified Hotels.com guest review

  • 4.0.Fair

    Once great, now overcrowded and room upgrades- bad

    We usually enjoy Panama Jacks (going every 5-6 weeks). This last trip, we were offered a reduced rate paid upgrade. BIG MISTAKE! The promised "kitchen area" was just a big area with nothing in it - nothing other than a coffee maker. It was not an accessible room - two flights of stairs to access - no elevator. The AC did not work - imagine that! The patio door lock literally fell off to the floor - hotel staff were informed daily - no response to fix. Panama Jacks is usually a good hotel - great staff. It is sadly currently an overcrowded place with no face mask enforcement for guests, no space in swimming pools, and the once spectacular room condition has disintegrated into pure hell.

    David, 6 night family trip, Aug 5, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    100% satisfecho y gracias.

    Me encanto, habitacion limpia, servicio y personal excelente, comida rica, playa hermosa, decoracion bella, muy buena experiencia.

    Heriberto, 2 night trip, Aug 1, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Resort & hospitality were amazing!! The staff made you feel so welcome and went above and beyond!! Definitely a great experience!!

    7 night family trip, Jul 19, 2021

    Verified Expedia guest review

See all 2,419 reviews