Guests
All properties in Cancun, Quintana Roo, Mexico

Riu Cancun All Inclusive

All-inclusive beachfront property with spa, near Caracol Beach

  • Free buffet breakfast, free WiFi, and free parking
From
$287

Restrictions related to your trip

This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local, and health advisories for this destination before you book.

Image gallery

  • Pool
  • Pool
  • Beach
  • Outdoor Pool
  • Pool
Pool. Image 1 of 54
1 / 54Pool
Blvd. Kukulcan Km 8.5, Cancun, 77500, QROO, Mexico
8.0.Very Good.
  • Very nice Establishment. Everyone was real nice.

    May 8, 2022

  • Not much to do

    Apr 6, 2022

See all 2,782 reviews

Official standards

This property advises that it adheres to National Guidelines for reopening Tourism (Mexico) and Covid-19 Health Protocol (RIU) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • Protective clothing is available to guests
  • Masks are available to guests
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer

Guests rated location

Walkable
Safe
Convenient
Shopping
Dining options
  • Free breakfast
  • Free parking
  • Pool
  • Free WiFi
  • Gym
  • Air Conditioning

Property highlights

Main amenities

  • 569 guestrooms
  • Daily housekeeping
  • On the beach
  • 6 restaurants and 5 bars/lounges
  • Full-service spa
  • 4 outdoor pools

Feel at home

  • Free cribs/infant beds
  • Babysitting or childcare (surcharge)
  • Connecting/adjoining rooms available
  • Private bathroom
  • Television
  • Free toiletries

What’s around

  • In Zona Hotelera
  • Caracol Beach - 1 min walk
  • Forum Beach - 7 min walk
  • Cancun Convention Center - 8 min walk
  • Costa Occidental de Isla Mujeres National Park - 9 min walk
  • Chac Mool Beach - 12 min walk

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Junior Suite, Ocean View (U)
  • Standard Double Room, Ocean View (U)
  • Standard Double Room (M)
  • Standard Double Room, Sea View (M)
  • Junior Suite, Sea View (M)
  • Standard Double Room, Ocean View (L)
  • Standard Double Room, Ocean View (E)
  • Suite, Ocean View (U)
  • Standard Double Room, Ocean View (B)
  • Junior Suite, Ocean View (B)
  • Suite, Ocean View (B)
  • Junior Suite, Ocean View (B2C-US)
  • Standard Room, Ocean View (B2C-US)
  • Suite, Ocean View (B2C-US)
  • Suite, Ocean View (M)
  • Suite, Ocean View (L)
  • Junior Suite, Ocean View (L)
  • Suite, Ocean View (E)
  • Junior Suite, Ocean View (E)
  • Junior Suite, Ocean View (C)
  • Suite, Ocean View (C)
  • Standard Double Room, Ocean View (C)
  • Double Room, Ocean View (B2C CAN)
  • Suite, Ocean View (B2C CAN)
  • Junior Suite, Ocean View (B2C CAN)

What’s around

Landmarks

  • In Zona Hotelera
  • Caracol Beach - 1 min walk
  • Forum Beach - 7 min walk
  • Cancun Convention Center - 8 min walk
  • Costa Occidental de Isla Mujeres National Park - 9 min walk
  • Chac Mool Beach - 12 min walk
  • Tortuga Beach - 30 min walk
  • La Isla Shopping Mall - 43 min walk
  • Langosta Beach - 44 min walk
  • Plaza Caracol Mall - 3 min walk
  • Gaviota Azul Beach - 8 min walk

Getting around

  • Cancun Intl. Airport (CUN) - 25 min drive
map
See on map
Blvd. Kukulcan Km 8.5, Cancun, 77500, QROO, Mexico

At a glance

Size

  • 569 rooms
  • Arranged over 14 floors

Arriving/leaving

  • Check-in time 3:00 PM-11:30 PM
  • Check-out time is 11:00 AM
  • Express check-in/out

Restrictions related to your trip

  • This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local, and health advisories for this destination before you book.

Special check-in instructions

Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18
  • Minimum Spring Break check-in age is 21

Children

  • Babysitting*

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
*See fees and policies for additional details or extra charges

At the property

Food and drink

  • Free buffet breakfast daily
  • 6 restaurants
  • 5 bars/lounges
  • Snack bar/deli
  • Swim-up bar
  • Poolside bar
  • Coffee/tea in a common area
  • Barbecue grills

Things to do

  • Beach sun loungers
  • Beach towels
  • Number of outdoor pools - 4
  • Pool sun loungers
  • Fitness facilities
  • Full-service spa
  • Spa treatment room(s)
  • Snorkeling on site
  • Surfing/bodyboarding on site
  • Windsurfing on site
  • Golf lessons available nearby
  • Golfing nearby
  • Parasailing nearby
  • Scuba diving nearby
  • Nightclub
  • Pool umbrellas
  • Health club
  • Number of spa tubs - 1
  • Billiards or pool table

Working away

  • Computer station

Services

  • 24-hour front desk
  • Tours/ticket assistance
  • Limo or town car service available
  • Dry cleaning/laundry service
  • Hair salon
  • Luggage storage
  • Wedding services
  • Porter/bellhop

Facilities

  • Number of buildings/towers - 1
  • Year Built - 2003
  • Elevator
  • ATM/banking
  • Designated smoking areas
  • Garden
  • Television in common areas

Accessibility

  • Wheelchair accessible
  • Accessible bathroom
  • In-room accessibility
  • Wheelchair-accessible path to lift
  • Wheelchairs available on site

Languages Spoken

  • English
  • Spanish

In the room

Home comforts

  • In-room climate control (air conditioning)
  • Ceiling fan
  • Minibar
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains

Things to enjoy

  • Balcony

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer

Be entertained

  • 32-inch flat-screen TV
  • Satellite TV channels

Stay connected

  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

All inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.
Food and beverages
  • All buffet and à la carte meals, snacks, and beverages included
  • In-room minibar (all beverages included)
  • In-room liquor dispensers

Activities and facilities/equipment
All non-motorized water sports are included.

Water activities
  • Scuba-diving lessons
  • Snorkeling
  • Surfing/boogie boarding

Land activities
  • Volleyball

Lessons/classes/games
  • Water fitness

Entertainment
  • Onsite entertainment and activities
  • Onsite live performances

Not included
  • Motorized water sports
  • Scuba-diving excursions
  • Childcare
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours
  • Transportation to offsite activities

Spa

Renova Spa has massage/treatment rooms. Massages are available on the beach and in the spa; other services include facials, body treatments, and manicures and pedicures.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Dining

Miramar - This buffet restaurant serves breakfast, lunch, and dinner.

La Toscana - This restaurant specializes in Italian cuisine and serves lunch and dinner. Open daily.

Kawachi - This restaurant specializes in Asian cuisine and serves dinner only. Open daily.

Kulinarium - This restaurant serves dinner only. Open daily.

Turquesa - This poolside buffet restaurant serves breakfast, lunch, and dinner. Open daily.

Recreation

On Site

  • Fitness facilities
  • Health club
  • Snorkeling on site
  • Surfing/bodyboarding on site
  • Windsurfing on site

Nearby

  • Golf lessons available nearby
  • Golfing nearby
  • Parasailing nearby
  • Scuba diving nearby

Awards and affiliations

Green / Sustainable Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Fees & policies

Mandatory feesPay at property

You'll be asked to pay the following charges by the property at check-in or check-out:

  • A tax is imposed by the city: MXN 28.87 per accommodation, per night

Children and extra bedsPay at property

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Babysitting is available for an extra charge

Pool, spa, and gym (if applicable)Pay at property

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Guests under 18 years old are not allowed in the spa
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene and cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; the property is cleaned and disinfected with electrostatic spray.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available for breakfast, lunch, and dinner.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico) and Covid-19 Health Protocol (RIU).

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, and a first aid kit on site.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards. Cash is not accepted.

Due to Mexican government regulations, Riu Hotels and Resorts will no longer exchange US dollars for Mexican pesos at their properties located in Mexico.

Also known as

  • All Inclusive Riu
  • Riu Cancun All Inclusive
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*See fees and policies for additional details or extra charges

FAQs

  • Yes, Riu Cancun All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's free self parking.
  • Yes, there are 4 outdoor pools.
  • Sorry, pets and service animals aren't allowed.
  • You can check in from 3:00 PM - 11:30 PM. Check-out time is 11:00 AM. Express check-in and check-out are available.
  • Yes, there are 6 onsite restaurants, featuring Italian cuisine and poolside dining. Nearby restaurants include Ty-coz Express (4-min walk), Dag Dag (4-min walk), and Marinero's (5-min walk).
  • No, this property doesn't have a casino, but PlayCity Casino (10-min drive) and Royal Yak Casino and Sports Book (11-min drive) are both nearby.
  • Have fun with onsite activities like windsurfing, snorkeling, and surfing. Indulge in a treatment at the spa, soothe your senses in the spa tub, or go for a swim in one of the 4 outdoor swimming pools. Riu Cancun All Inclusive also has 5 bars, a nightclub, and a health club, as well as spa services and a garden.
8.0.Very Good.
  • 10.0.Exceptional

    Una experiencia única todo muy hermoso muy buena atención , buena comida fantástico

    marisol, 2 night trip, Feb 11, 2022

    Verified Expedia guest review

  • 10.0.Exceptional

    Great

    Darryl, 2 night romance trip, Feb 11, 2022

    Verified Expedia guest review

  • 6.0.Good

    It was walking distance from bars and stores

    Claudio, 4 night trip with friends, Feb 9, 2022

    Verified Orbitz guest review

  • 10.0.Exceptional

    Great

    R, 4 night trip, Feb 6, 2022

    Verified Hotels.com guest review

  • 10.0.Exceptional

    The property was very clean everyone around was friendly food was good the entertainment team was just great

    saher, 5 night trip, Feb 4, 2022

    Verified Expedia guest review

  • 2.0.Poor

    There were no rooms available

    Aliyya, 3 night trip with friends, Feb 4, 2022

    Verified Expedia guest review

  • 4.0.Fair

    The hotel is dirty, the rooms are gross, you have to request extra of everything, the toilets in the lobby got clogged so many times. Our Covid test results we had to go and hunt down at the very last minute.

    Caroline, 1 night romance trip, Feb 4, 2022

    Verified Expedia guest review

  • 10.0.Exceptional

    Great service and it’s spacious

    Jose, 4 night trip, Feb 3, 2022

    Verified Expedia guest review

  • 6.0.Good

    Beautiful hotel and friendly staff if you speak Spanish. Delicious artfully prepared meals and attentive service staff. Mexican people seems to be angry about “Spanish ownership” and we were accosted at the airport, on the streets, at the beach about changing our reservation to a “Mexican” hotel. Some confusion about a previously cancelled reservation- well she where that goes.

    Stephanie Ann, 5 night romance trip, Feb 3, 2022

    Verified Expedia guest review

  • 4.0.Fair

    The rooms are dirty, and my Covid test results we’re supposed to come back in 12 hours and it appears they’re now lost. The hotel says just to retest even though our plane leaves in 6 hours

    Caroline, 1 night family trip, Feb 3, 2022

    Verified Expedia guest review

See all 2,782 reviews