Finest Playa Mujeres by The Excellence Collection - All Inclusive

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Private beach, white sand, sun loungers, beach umbrellas
Private beach, white sand, sun loungers, beach umbrellas
Private beach, white sand, sun loungers, beach umbrellas
10 outdoor pools, pool umbrellas, sun loungers

Overview of Finest Playa Mujeres by The Excellence Collection - All Inclusive

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Finest Playa Mujeres by The Excellence Collection - All Inclusive

5.0 star property
Upscale beachfront property with free water park, near Mujeres Beach

9.0/10 Superb

1,231 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Gym
  • Air conditioning
  • Bathtub
Map
Vialidad Paseo Mujeres Mz 1, Lt 10 Sm 3, Playa Mujeres, Punta Sam, QROO, 77400
Main amenities
  • 450 guestrooms
  • Daily housekeeping
  • On a private beach
  • 12 restaurants and 2 poolside bars
  • 16 bars/lounges and 2 swim-up bars
  • Full-service spa
  • 10 outdoor pools
  • Free water park
  • Rooftop terrace
  • Free children's club
  • Free supervised childcare
  • Outdoor tennis court
For families
  • Babysitting (surcharge)
  • Children's pool
  • Playground on site
  • Children's club (free)
  • Connecting/adjoining rooms available
  • Private bathroom
Cleaning & Safety
  • Cleaned with disinfectant
  • Hand sanitizer provided
  • Personal protective equipment
  • Social distancing

Choose dates to view prices

About this area

What's nearby

  • In Playa Mujeres
  • Mujeres Beach - 1 min walk
  • Punta Sam Ferry Terminal - 5 min drive
  • Playa Mujeres Golf Club - 5 min drive
  • El Meco Archaeological Site - 7 min drive
  • Cancún Underwater Museum (Cancún) - 7 min drive
  • Ultramar Ferry Puerto Juárez - 11 min drive
  • Gran Puerto Pier - 11 min drive
  • Garrafon Natural Reef Park - 85 min drive
  • Isla Mujeres Ferry Terminal - 88 min drive
  • Costa Occidental de Isla Mujeres National Park - 91 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 43 min drive

About this property

Finest Playa Mujeres by The Excellence Collection - All Inclusive

Putting you within 0.1 mi (0.1 km) from Mujeres Beach, Finest Playa Mujeres by The Excellence Collection - All Inclusive offers a private beach where you can enjoy beach umbrellas, volleyball, and beachside drinks. There's plenty of fun with the 10 outdoor pools and free water park, and guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, body wraps, and facials. Lizo, one of 12 restaurants, serves Mexican cuisine and is open for dinner. There are 2 poolside bars and a rooftop terrace, and rooms at this luxurious property include upscale features like indoor private spa tubs and jetted tubs. Fellow travelers say good things about the helpful staff and family-friendly amenities.

All inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)
In-room liquor dispensers

Activities and facilities/equipment

All land activities and use of recreational facilities and equipment are included.

Water activities

Kayaking

Land activities

Bicycling
Soccer
Tennis
Volleyball

Lessons/classes/games

Aerobics
Cooking
Dancing
Language
Pilates
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Onsite live performances
Theme parties

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 450 rooms
  • Arranged over 4 floors

Arriving/Leaving

  • Check-in time from 3:00 PM - anytime
  • Minimum check-in age - 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • For more details, please contact the property using the information on the booking confirmation
  • All guests are required to present a valid government-issued ID card and a credit card at check-in for incidental charges.

Required at check-in

  • Credit card required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Babysitting*
  • Free supervised childcare
  • Free children's club

Pets

  • Pets not allowed

Internet

  • Free WiFi in rooms

Parking

  • Free onsite self parking
  • Free onsite valet parking
  • Onsite extended parking

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Free full breakfast each morning 7:00 AM–11:00 AM
  • 12 restaurants
  • 16 bars/lounges
  • 2 poolside bars
  • 2 swim-up bars
  • Beach bar
  • Coffee shop
  • Coffee/tea in a common area
  • Private dining
  • 24-hour room service
  • Snack bar/deli

Taking the kids

  • Free children's club
  • Free water park access
  • Children's pool
  • Playground
  • Free supervised childcare/activities

What to do

  • On a private beach
  • Tennis
  • Fitness classes
  • Pilates classes
  • Yoga classes
  • Beach volleyball
  • Kayaking
  • Sailing
  • Scuba diving
  • Snorkeling
  • Shopping
  • Fishing
  • Ecotours nearby
  • Ziplining nearby

Working away

  • Business center
  • Meeting room
  • Computer station
  • Conference center (17000 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Free bicycle rentals
  • Beach sun loungers
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas

Facilities

  • 12 buildings/towers
  • Built in 2015
  • ATM/banking
  • Rooftop terrace
  • Garden
  • Fitness center
  • Adjacent to a golf course
  • Golf driving range on site
  • 10 outdoor pools
  • Free water park
  • Full-service spa
  • Spa tub
  • Outdoor tennis court
  • Massage/treatment rooms
  • Steam room
  • Wine tasting room

Accessibility

  • Elevator
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk

Languages spoken

  • English
  • Spanish

Room amenities

Be entertained

  • 46-inch LED TV
  • Premium satellite channels

Home comfort

  • Air conditioning (climate-controlled)
  • Stocked minibar (select free items)
  • Coffee/tea maker
  • Bathrobes and slippers

Sleep well

  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding
  • Pillowtop mattress

What to enjoy

  • Private indoor spa tub
  • Furnished balcony/patio
  • Separate sitting area

Freshen up

  • Private bathroom
  • Jetted bathtub
  • Separate bathtub and shower
  • Rainfall showerhead
  • Designer toiletries
  • Hair dryer
  • Towels
  • Toothbrush and toothpaste

Stay connected

  • Desk
  • Free WiFi
  • Free international calls

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available
  • LED light bulbs

Special features

All inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)
In-room liquor dispensers

Activities and facilities/equipment

All land activities and use of recreational facilities and equipment are included.

Water activities

Kayaking

Land activities

Bicycling
Soccer
Tennis
Volleyball

Lessons/classes/games

Aerobics
Cooking
Dancing
Language
Pilates
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Onsite live performances
Theme parties

Spa

One Spa has 19 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. The spa is equipped with a sauna, a spa tub, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy.

Dining

Lizo - This fine-dining restaurant specializes in Mexican cuisine and serves dinner only. Guests can enjoy alfresco dining (weather permitting).
Shoji - This fine-dining restaurant specializes in Asian cuisine and serves dinner only. Open daily.
Le Petit Plaisir /Eleganc - This fine-dining restaurant specializes in French cuisine and serves dinner only. Open daily.
The Market Kitchen - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Open daily.
Brass - This steakhouse specializes in international cuisine and serves dinner only. Open daily.

Awards and affiliations

Green / Sustainable Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Fees & policies

Children & extra beds

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Babysitting is available for an extra charge

Pool, spa, & gym (if applicable)

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico).

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards. Cash is not accepted.

No shows require payment in full, including taxes and service fee.
Guests with service animals should contact this property in advance.

Also known as

Finest Excellence Group Hotel
Finest Excellence Group Hotel Playa Mujeres
Finest Playa Mujeres Excellence Group
Finest Playa Mujeres Excellence Group All inclusive
Finest Excellence Group All inclusive
Finest Excellence Group
Finest Playa Mujeres by Excellence Group
Finest Playa Mujeres by Excellence Group All inclusive
Finest Excellence Group All inclusive All-inclusive property
Finest Excellence Group inclu
Finest Playa Mujeres by The Excellence Collection All inclusive

Frequently asked questions

Overall score and ratings

9.0

Superb

9.4/10

Cleanliness

9.3/10

Staff & service

9.1/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

8/10 Very Good

Nice hotel with amenities but not for adults only
Overall the room we had was wonderful, large with a swim up and very spacious. Amenities in adults only area were limited, "snacks" in the club were unappetizing however the bar was great and open 24/7. Restaurants were delicious. Concierge service was not what it is advertised to be, the concierge often was unhelpful and even almost made us miss our return flight because he gave us incorrect information regarding how soon we needed to leave for the airport. Adults only pool is only half of the main pool- there isn't a separate section.
Angel, 4-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Updating my previous comment! After paying for the room upgrade it was totally so much worth it! The staff and management was always polite and enjoyable!
Marcos, 5-night family trip
Verified Expedia guest review

10/10 Exceptional

This is our second Excellence Hotel we've been at and wow! It did not disappoint! Our first was in Playa Del Carmen for our Honeymoon and this time for our 5yr wedding anniversary. Excellence properties are the only all adult inclusives we will ever stay at and our goal is to visit each one in the world! The service, the food, the amenities, and their properties are STUNNING!!! They exceeded our expectations from start to finish and we just were in awe each day at the sunsets and sunrises. Ocean view and adult only sections are a must! We were in Excellence Club in building 6 which gives you access to premium alcohol and private adult beaches, pools, and some restaurants that only staying in the club will get you. Totally worth the money to upgrade! Not to mention staying in club building 6 is the BEST location on the resort! Steps from everything! There is dress code at night for most of the restaurants so prepare for that but it's worth it since everyone is dressed nice. During day more casual. Food was exceptional, spa was amazing, and feeling like we were worth a million dollars was something we will never forget. There's a reason why they are top 3, they go above and beyond service. This sets the standard for what it is to stay at a 5 Star Luxury Resort. The property itself and the location is out of this world! The architecture is very impressive and the scent in club lounge and main lobby smells like something in a dream!
Christopher, 4-night romance trip
Verified Expedia guest review

8/10 Very Good

staff and service were wonderful. Hotel staff were realy helpfull and cheerful. Ala-Carte restaurants' food were special and I felt like gourmet. There was a wonderful beach and I could find towel everywhere.
Erman, 4-night family trip
Verified Expedia guest review

10/10 Exceptional

Service in every way was excellent.
anthony, 4-night romance trip
Verified Travelocity guest review

2/10 Poor

David, 3-night trip
Verified Expedia guest review

10/10 Exceptional

A beautiful resort with dozen of high end restaurants offering lots of choices for meals. What attractive more is that no reservations required for these restaurants, allowing guests to enjoy other activities without worrying about time to eat. The resort is very clean, staffs are helpful & friendly. Definitely will come back. Planning a family reunion here too.
Minhly, 4-night family trip
Verified Expedia guest review

8/10 Very Good

The Finest Staff were all incredibly attentive to every wish and need of guests. The facility is beautifully laid out and has ample quiet places to relax. There was a great variety of dining options. My only criticism is the food was not seasoned or very flavorful.
Richard B, 7-night romance trip
Verified Expedia guest review

10/10 Exceptional

Finest is literally a resort where they know your name. They do their best to personalize their service for you and while there you never want or need for anything. It is a beautiful facility and everything is taken care of. The staff is amazing. The food is wonderful!! This is our 2nd trip and we will go again.
Tina, 8-night family trip
Verified Orbitz guest review

10/10 Exceptional

LOUISE, 5-night trip
Verified Expedia guest review