Hyatt Zilara Cancun - All Inclusive - Adults Only

Photo gallery for Hyatt Zilara Cancun - All Inclusive - Adults Only

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On the beach, white sand, beach cabanas, sun loungers
On the beach, white sand, beach cabanas, sun loungers
On the beach, white sand, beach cabanas, sun loungers
2 outdoor pools, cabanas (surcharge), pool umbrellas

Overview of Hyatt Zilara Cancun - All Inclusive - Adults Only

Hyatt Zilara Cancun - All Inclusive - Adults Only

4.5 star property
Adults-only beachfront property with spa, near Costa Occidental de Isla Mujeres National Park

9.2/10 Superb

1,540 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Gym
  • Air conditioning
  • Bathtub
The price is $595
Price available on 6/1/2022
Map
Blvd Kukulcan Km 11.5 HZ, Cancun, QROO, 77500
Main amenities
  • 307 guestrooms
  • Daily housekeeping
  • On the beach
  • 6 restaurants and 5 bars/lounges
  • Full-service spa
  • 2 outdoor pools
  • Health club
  • Sauna
  • Steam room
  • Beach umbrellas
  • Beach cabanas
  • Beach sun loungers
For families
  • Private bathroom
  • Separate bathtub and shower
  • Garden
  • Terrace
  • Daily housekeeping
  • Laundry facilities
Cleaning & Safety
  • Cleaned with disinfectant
  • 24-hour vacancy between guest room stays
  • Hand sanitizer provided
  • Personal protective equipment

Choose dates to view prices

About this area

What's nearby

  • In Zona Hotelera
  • Costa Occidental de Isla Mujeres National Park - 2 min walk
  • Chac Mool Beach - 3 min walk
  • La Isla Shopping Mall - 15 min walk
  • Forum Beach - 23 min walk
  • Cancun Convention Center - 26 min walk
  • Caracol Beach - 28 min walk
  • Tequila Museum - 2 min drive
  • Isla Dorada - 4 min drive
  • Gaviota Azul Beach - 3 min drive
  • Marlin Beach - 3 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 21 min drive

About this property

Hyatt Zilara Cancun - All Inclusive - Adults Only

At Hyatt Zilara Cancun - All Inclusive - Adults Only, you can spend time at the beach enjoying cabanas, beach umbrellas, and beach massages, plus you'll be within a 5-minute walk of Chac Mool Beach. 2 outdoor pools provide fun for everyone, while guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, aromatherapy, and Ayurvedic treatments. La Adelita Cantina, one of 6 restaurants, serves Mexican cuisine and is open for dinner. 5 bars/lounges and a beach bar are other highlights at this luxurious property, and rooms offer up nice touches like free minibar items, jetted tubs, and pillowtop beds with pillow menus. Fellow travelers love the helpful staff and comfortable guestrooms.

All inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)

Activities and facilities/equipment

All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities

Snorkeling
Surfing/boogie boarding

Land activities

Fitness facilities
Volleyball

Lessons/classes/games

Aerobics
Bartending
Cooking
Dancing
Language
Pilates
Yoga

Entertainment

Onsite entertainment and activities
Onsite live performances
Theme parties

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global)

Social distancing

Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitizer provided
Individually-wrapped food options available through room service
This information is provided by our partners.

At a glance

Hotel size

  • 307 rooms
  • Arranged over 8 floors

Arriving/Leaving

  • Check-in time from 3 PM - midnight
  • Express check-in/out
  • Minimum check-in age - 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum guest age is 18
  • Minimum check-in age is 18

Children

  • No cribs (infant beds)

Pets

  • Pets not allowed

Internet

  • Internet
  • Free WiFi in public areas

Parking

  • Parking
  • Free onsite self parking
  • Free onsite valet parking

Other information

  • Other information
  • Designated smoking areas
  • Caters to adults only

Property amenities

Food and drink

  • 6 restaurants
  • 5 bars/lounges
  • Beach bar
  • Poolside bar
  • Swim-up bar
  • Coffee shop
  • Coffee/tea in a common area
  • 24-hour room service
  • Snack bar/deli

What to do

  • On the beach
  • Beach yoga
  • Pilates classes
  • Racquetball/squash
  • Concerts/live shows
  • Karaoke
  • Shopping
  • Pool table
  • Foosball
  • Golfing nearby
  • Parasailing nearby
  • Water skiing nearby

Working away

  • 24-hour business center
  • 7 meeting rooms
  • Conference center (6781 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • On-site car rental
  • Dry cleaning/laundry services
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Beach cabanas (surcharge)
  • Pool cabanas (surcharge)
  • Beach sun loungers
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas

Facilities

  • 1 building/tower
  • Built in 2007
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Picnic area
  • Terrace
  • Television in common areas
  • Health club
  • 2 outdoor pools
  • Full-service spa
  • Sauna
  • Massage/treatment rooms
  • Steam room

Accessibility

  • Wheelchair accessible
  • Elevator
  • Accessible bathroom
  • In-room accessibility
  • Wheelchair-accessible registration desk

Languages spoken

  • English
  • Japanese
  • Korean
  • Spanish

Room amenities

Be entertained

  • LED television
  • Cable TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Free stocked minibar
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding
  • Pillow menu
  • Blackout drapes/curtains
  • Turndown service
  • Premium bedding
  • Pillowtop mattress

What to enjoy

  • In-room massage
  • Furnished balcony/patio

Freshen up

  • Private bathroom
  • Jetted bathtub
  • Separate bathtub and shower
  • Rainfall showerhead
  • Designer toiletries
  • Hair dryer

Stay connected

  • Desk
  • Free newspapers
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • LED light bulbs

Special features

All inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)

Activities and facilities/equipment

All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities

Snorkeling
Surfing/boogie boarding

Land activities

Fitness facilities
Volleyball

Lessons/classes/games

Aerobics
Bartending
Cooking
Dancing
Language
Pilates
Yoga

Entertainment

Onsite entertainment and activities
Onsite live performances
Theme parties

Spa

Zen Spa has 11 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Dining

La Adelita Cantina - This theme restaurant specializes in Mexican cuisine and serves dinner only. Guests can enjoy drinks at the bar.
Asiana - This theme restaurant specializes in Asian cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.
Maria Marie - This fine-dining restaurant specializes in Mexican cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.
Punta Vista - This beachfront restaurant specializes in fusion cuisine and serves breakfast, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Reservations are required. Open daily.
Spice - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Open daily.

Awards and affiliations

Green / Sustainable Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Fees & policies

Pool, spa, & gym (if applicable)

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Guests under 18 years old are not allowed in the spa
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Individually-wrapped food options are available through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global).

Policies

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards. Cash is not accepted.

It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Also known as

All Inclusive Hyatt
All Inclusive Hyatt Cancun
Cancun Zilara Hyatt
Hyatt All Inclusive
Hyatt Zilara
Hyatt Zilara All Inclusive
Hyatt Zilara Cancun
Zilara Hyatt
Zilara Hyatt Cancun
Royal Cancun Resort
Royal Hotel Cancun
The Royal Hotel Cancun
The Royal In Cancun Hotel Cancun
Hyatt Zilara Adults All Inclusive
Hyatt Zilara Cancun Adults
Hyatt Zilara Adults
Hyatt Zilara Cancun Adults All Inclusive All-inclusive property
Hyatt Zilara Cancun All Inclusive
Hyatt Zilara Adults All Inclusive All-inclusive property
Hotel Hyatt Zilara Cancun - All Inclusive - Adults Only Cancun
Cancun Hyatt Zilara Cancun - All Inclusive - Adults Only Hotel
Hyatt Zilara Cancun All Inclusive Adults Hotel
Hyatt Zilara All Inclusive Adults Hotel
Hyatt Zilara Cancun All Inclusive Adults
Hyatt Zilara Cancun All Inclusive
Hyatt Zilara All Inclusive Adults
Hotel Hyatt Zilara Cancun - All Inclusive - Adults Only
Hyatt Zilara Cancun - All Inclusive - Adults Only Cancun
Hyatt Zilara Cancun Adults Only All Inclusive
Hyatt Zilara Inclusive Adults
Hyatt Zilara Cancun All Inclusive Adults Only

Frequently asked questions

Overall score and ratings

9.2

Superb

9.6/10

Cleanliness

9.5/10

Staff & service

9.2/10

Amenities

9.3/10

Property conditions & facilities

9.3/10

Eco-friendliness

10/10 Exceptional

Randy, 7-night trip
Verified Hotels.com guest review

8/10 Very Good

Donald, 8-night trip
Verified Hotels.com guest review

10/10 Exceptional

Angela, 8-night trip
Verified Hotels.com guest review

4/10 Fair

No. They are delusional. Stay elsewhere.
No. They are delusional thinking this is an upscale resort. It's worth at MOST half of what they are charging. Very, very bad food. The drinks were very good, but that's where it ends. Very bad policies. Want to go to the buffet? Have someone follow you around putting something on your plate for you. Very odd. The people were nice. I am not a hotel snob. I am a normal person trying to warn other normal people that you don't want to stay at this hotel at their incredibly inflated price. If this was half the price, the review would still not be great, but would be a bit better.
Chad, 9-night trip
Verified Hotels.com guest review

10/10 Exceptional

Giselle, 5-night trip
Verified Hotels.com guest review

10/10 Exceptional

Great experience!
This will be our new "go to" place for a quick relaxing getaway. Room was spacious and comfortable. Staff is super friendly and polite. They all seem to want to make you feel special. Food was better than expected. Good variety to make sure everyone could find something they liked. Will be back soon.
Paul, 5-night trip
Verified Hotels.com guest review

10/10 Exceptional

Peggy, 6-night trip
Verified Hotels.com guest review

10/10 Exceptional

Miguel, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Yusuke, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Hannah, 4-night trip
Verified Hotels.com guest review