Hyatt Zilara Cancun - Adults Only - All Inclusive in Cancun: Find Hotel Reviews, Rooms, and Prices on Hotels.com

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6 restaurants, breakfast, lunch, dinner served; Mexican cuisine

Presidential Suite | Bathroom | Separate tub and shower, jetted tub, rainfall showerhead

2 outdoor pools, cabanas (surcharge), pool umbrellas

Overview
Prices
Location
Amenities
Policies

Adults-only beachfront aparthotel with spa, near La Isla Shopping Mall

9.4/10 Exceptional

1,517 verified Hotels.com guest reviews

Property highlights

Pool

Laundry facilities

Free parking

Free WiFi

Air conditioning

Restaurant

Price available on 6/11/2023

Blvd Kukulcan Km 11.5 HZ, Cancun, QROO, 77500

Main amenities

307 apartments
Daily housekeeping
On the beach
6 restaurants and 5 bars/lounges
Full-service spa
2 outdoor pools
Health club
Sauna
Steam room
Beach umbrellas
Beach cabanas
Beach sun loungers

Feel at home

Private bathroom
Separate bathtub and shower
Television
Garden
Terrace
Daily housekeeping

Room options

About this area

What's nearby

In Zona Hotelera
La Isla Shopping Mall - 15 min walk
Cancun Convention Center - 26 min walk
Chac Mool Beach - 2 min drive
Forum Beach - 4 min drive
Aquaworld - 5 min drive
Tortuga Beach - 10 min drive
Iberostar Cancun Golf Course - 6 min drive
Langosta Beach - 7 min drive
El Rey Ruins - 8 min drive
Playa Tortugas - 16 min drive

Getting around

Cancun Intl. Airport (CUN) - 26 min drive

Restaurants

Snack Grand Park - 9 min walk
Sweet & Coffee - 8 min walk
Casa de Rosa - 3 min walk
Bubba Gump Shrimp Co. - 2 min walk
Lorenzillo's - 5 min walk

About this property

Hyatt Zilara Cancun - Adults Only - All Inclusive

At Hyatt Zilara Cancun - Adults Only - All Inclusive, you can spend time at the beach enjoying cabanas, beach umbrellas, and beach massages, plus you'll be within a 15-minute walk of La Isla Shopping Mall. 2 outdoor pools provide fun for everyone, while guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, aromatherapy, and Ayurvedic treatments. La Adelita Cantina, one of 6 restaurants, serves Mexican cuisine and is open for dinner. 5 bars/lounges and a beach bar are other highlights, and apartments offer up nice touches like free minibar items, jetted tubs, and pillowtop beds with pillow menus. Fellow travelers love the helpful staff and comfortable guestrooms.

All inclusive

This aparthotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included

24-hour room service

In-room minibar (all beverages included)

Activities and facilities/equipment

All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities

Snorkeling

Surfing/body boarding

Land activities

Fitness facilities

Volleyball

Lessons/classes/games

Aerobics

Bartending

Cooking

Dancing

Language

Pilates

Yoga

Entertainment

Onsite entertainment and activities

Onsite live performances

Theme parties

Languages

English, Japanese, Korean, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property

High-touch surfaces are cleaned and disinfected

Sheets and towels are washed at 60°C/140°F or hotter

Follows industry cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global)

Social distancing

Protective shields in place at main contact areas

Property is kept vacant for 24 hours between stays

Social distancing measures in place

Safety measures

Personal protective equipment worn by staff

Temperature checks given to staff

Temperature checks available for guests

Masks available

Hand sanitizer provided

Individually-wrapped food options available through room service

This information is provided by our partners.

At a glance

Arriving/Leaving

Check-in time from 3 PM - midnight
Express check-in available
Minimum check-in age: 18
Check-out time is noon

Restrictions related to your trip

Check COVID-19 restrictions.

Special check-in instructions

Front desk staff will greet guests on arrival
It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom

Required at check-in

Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum guest age is 18
Minimum check-in age is 18

Children

No cribs (infant beds)

Pets

Pets not allowed

Property amenities

Beach

On the beach
Beach cabanas (surcharge)
Beach towels
Beach umbrellas
Beach massages
Beach sun loungers

Pool/Spa

2 outdoor pools
Umbrellas
Sun loungers
Spa tub
Sauna
Steam room
Massages
11 treatment rooms
Body scrubs
Prenatal massage
Couples treatment room(s)
Reflexology
Hydrotherapy
Facials
Manicures and pedicures
Swedish massages
Deep-tissue massages
Body treatments
Sports massage

Internet

Free WiFi

Parking and transportation

Free self parking on site
Free valet parking on site
Limo/town car service
On site car rental

Restaurants on site

La Adelita Cantina
Asiana
Maria Marie
Punta Vista
Spice

Food and drink

Coffee/tea maker

Dining

6 restaurants and 1 coffee shop/cafe
5 bars/lounges, 1 beach bar, 1 swim-up bar and 1 poolside bar
Stocked minibar (free)
Snack bar/deli
Coffee/tea in a common area
24-hour room service

Bedrooms

Premium bedding
Hypo-allergenic bedding
Pillow menu
Bed sheets provided
Pillow top mattress

Bathrooms

Separate bathtub and shower
Rainfall showerhead
Jetted bathtub
Hair dryer
Designer toiletries

Entertainment

LED TV with cable service
Evening entertainment
Concerts/live shows
Pool or billiards table
Foosball table
TV in a common area
Karaoke

Outdoor areas

Furnished balcony/patio
Terrace
Garden
Picnic area

Laundry

Dry cleaning/laundry service
Laundry facilities

Work spaces

24-hour business center
7 meeting rooms
Desk
Conference center (6781 square feet of space)

Climate control

Air conditioning
Ceiling fan

Pets

No pets allowed

Suitability/Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Accessible bathroom (select rooms)
Elevator
In-room accessibility (select rooms)
Wheelchair accessible (with limits)
Wheelchair-accessible registration desk
Designated smoking areas

Services and conveniences

Concierge services
Tour/ticket assistance
Daily housekeeping
Multilingual staff
Iron/ironing board
Phone
Luggage storage
Blackout drapes/curtains
Safe at front desk
Laptop-compatible safe

Location highlights

In the shopping district
In the entertainment district

Things to do

Health club
Beach yoga on site
Racquetball/squash on site
Pilates classes on site
Yoga classes on site
Water skiing nearby
Parasailing nearby
Golf nearby

Safety features

Carbon monoxide detector
Fire extinguisher
First aid kit
Security system
Smoke detector

General

307 rooms
8 floors
1 building
Built in 2007
LED light bulbs

Special features

Spa

The onsite spa has 11 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Dining

La Adelita Cantina - This theme restaurant specializes in Mexican cuisine and serves dinner only. Guests can enjoy drinks at the bar.

Asiana - This theme restaurant specializes in Asian cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.

Maria Marie - This fine-dining restaurant specializes in Mexican cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.

Punta Vista - This beachfront restaurant specializes in Fusion cuisine and serves breakfast, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Reservations are required. Open daily.

Spice - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Open daily.

Awards and affiliations

Green / Sustainable Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Fees & policies

Pool, spa, & gym (if applicable)

Guests under 18 years old are not allowed in the spa
Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Individually-wrapped food options are available through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global).

Policies

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards. Cash is not accepted.

It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Also known as

All Inclusive Hyatt

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Frequently asked questions

Does Hyatt Zilara Cancun - Adults Only - All Inclusive offer free cancellation for a full refund?

Yes, Hyatt Zilara Cancun - Adults Only - All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

How much does it cost to stay at Hyatt Zilara Cancun - Adults Only - All Inclusive?

As of Jun 1, 2023, prices found for a 1-night stay for 2 adults at Hyatt Zilara Cancun - Adults Only - All Inclusive on Jun 11, 2023 start from $528, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What are the cleanliness and hygiene measures currently in place at Hyatt Zilara Cancun - Adults Only - All Inclusive?

This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.

Is there a pool at Hyatt Zilara Cancun - Adults Only - All Inclusive?

Yes, there are 2 outdoor pools.

Are pets allowed at Hyatt Zilara Cancun - Adults Only - All Inclusive?

Sorry, pets aren't allowed.

Is parking offered on site at Hyatt Zilara Cancun - Adults Only - All Inclusive?

Yes, there's free self and valet parking.

What are the check-in and check-out times at Hyatt Zilara Cancun - Adults Only - All Inclusive?

You can check in from 3 PM - midnight. Check-out time is noon. Express check-in is available.

What is there to do at Hyatt Zilara Cancun - Adults Only - All Inclusive and nearby?

Have fun during the warmer months with activities such as beach yoga. Additional recreation onsite includes Pilates, racquetball/squash, and yoga. Indulge in a treatment at the spa, soothe your senses in the spa tub, or go for a swim in one of the 2 outdoor swimming pools. Hyatt Zilara Cancun - Adults Only - All Inclusive also has 5 bars, a sauna, and a steam room, as well as beach cabanas, a picnic area, and a garden.

Are there restaurants at or near Hyatt Zilara Cancun - Adults Only - All Inclusive?

Yes, there are 6 onsite restaurants, featuring alfresco dining and Mexican cuisine.

Does Hyatt Zilara Cancun - Adults Only - All Inclusive have private spa tubs?

Yes, each apartment has a jetted bathtub.

Does Hyatt Zilara Cancun - Adults Only - All Inclusive have any outdoor private spaces?

Yes, each apartment features a furnished balcony or patio.

What's the area around Hyatt Zilara Cancun - Adults Only - All Inclusive like?

Hyatt Zilara Cancun - Adults Only - All Inclusive is a short 15-minute walk from La Isla Shopping Mall and 18 minutes' walk from Chac Mool Beach.

9.4

Exceptional

9.7/10

Cleanliness

9.7/10

Staff & service

9.3/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness