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All properties in Cancun, Quintana Roo, Mexico

Emporio Cancun

Upscale beachfront resort with outdoor pool, near Maya Cancun Museum

  • Free parking
From
$157

Image gallery

  • Infinity Pool
  • Infinity Pool
  • Beach
  • Beach
  • Infinity Pool
Infinity Pool. Image 1 of 77
1 / 77Infinity Pool
Blvd. Kukulcan, Retorno Gucumatz, Km.17, Cancun, 77500, QROO, Mexico
8.4.Very Good.
  • This hotel/resort was great! We had the all-inclusive stay and food and drink were above…

    Jan 14, 2022

  • Check in experience was terrible, long line that moved very slow. Took 2 hours for our…

    Jan 2, 2022

See all 1,041 reviews

Official standards

This property advises that it adheres to National Guidelines for reopening Tourism (Mexico) and Safe Travels (WTTC - Global) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • Gap period enforced between guest stays - 24 hours
  • Contactless check-in is available
  • Guests are provided with free hand sanitizer

Guests rated location

Safe
Quiet
Convenient
Transportation options
Walkable
  • Free parking
  • Pool
  • Gym
  • Non-smoking
  • Air Conditioning

Property highlights

Main amenities

  • 450 smoke-free guestrooms
  • Daily housekeeping
  • On the beach
  • 3 restaurants and 2 poolside bars
  • 4 outdoor pools
  • Breakfast available

Feel at home

  • Children's pool
  • Playground on site
  • Private bathroom
  • Television
  • Garden
  • Terrace

What’s around

  • In Zona Hotelera
  • Maya Cancun Museum - 3 min walk
  • Aquaworld - 16 min walk
  • Delfines Beach - 19 min walk
  • El Rey Ruins - 26 min walk
  • Ballenas Beach - 19 min walk

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Deluxe Double Room
  • Deluxe Suite, 1 King Bed with Sofa bed
  • Deluxe Double Room, Ocean View
  • Deluxe Suite, 1 King Bed with Sofa bed, Ocean View
  • Deluxe Doble Room Oceanfront
  • Deluxe Suite, 1 King Bed with Sofa Bed, Oceanfront
  • Swim up Double Oceanfront Only Adults
  • Swim up King Oceanfront Only Adults

What’s around

Landmarks

  • In Zona Hotelera
  • Maya Cancun Museum - 3 min walk
  • Aquaworld - 16 min walk
  • Delfines Beach - 19 min walk
  • El Rey Ruins - 26 min walk
  • Ballenas Beach - 19 min walk
  • El Rey Ruins Trailhead - 26 min walk
  • Marlin Beach - 37 min walk
  • Luxury Avenue Shopping Mall - 41 min walk
  • Kukulcan Plaza Shopping Mall - 43 min walk
  • Costa Occidental de Isla Mujeres National Park - 2.8 mi / 4.4 km

Getting around

  • Cancun Intl. Airport (CUN) - 17 min drive
Profile: Zona Hotelera

Profile: Zona Hotelera

Hotel Zone is recognized for its seaside and entertainment, and visitors here can see top sights like Aquaworld and Cancun Interactive Aquarium. This beachside neighborhood in Cancun is well-known for its restaurants and bars.

A day enjoying the sunshine at Delfines Beach or a stroll through the natural beauty of Jardín del Arte are some ways to get to know this local area beloved for its beaches. During your visit, enjoy fun activities like excursions, along with interesting places such as Cancun Golf Club at Pok Ta Pok.

map
See on map
Blvd. Kukulcan, Retorno Gucumatz, Km.17, Cancun, 77500, QROO, Mexico

At a glance

Hotel size

  • This hotel has 450 rooms
  • This hotel is arranged over 9 floors

Arriving/leaving

  • Check-in time 3:00 PM-anytime
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Children stay free when occupying the parent or guardian's room, using existing bedding
  • No cribs (infant beds)

Pets

  • No pets or service animals allowed

Internet

  • WiFi in public areas*
  • WiFi (speed: 25+ Mbps) in rooms*

Parking

  • Free onsite self parking
  • Wheelchair-accessible parking on site
  • Onsite parking limited

Other information

  • Smoke-free property
*See fees and policies for additional details or extra charges

In the hotel

Food and drink

  • Buffet breakfast daily (surcharge)
  • 3 restaurants
  • 2 poolside bars
  • Restaurant
  • Bar/lounge
  • Coffee shop/café
  • Snack bar/deli
  • Swim-up bar
  • Room service

Things to do

  • Beach towels
  • Number of outdoor pools - 4
  • Outdoor pool
  • 24-hour fitness facilities
  • Spa services on site
  • Playground on site
  • Golfing nearby
  • Kayaking nearby
  • Parasailing nearby
  • Scuba diving nearby
  • Surfing/boogie boarding nearby
  • Water skiing nearby
  • Children's pool
  • Fitness facilities
  • Pool sun loungers
  • Pool umbrellas

Working away

  • Number of meeting rooms - 5
  • Conference space
  • Conference space size (feet) - 8288
  • Conference space size (meters) - 770

Services

  • 24-hour front desk
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Luggage storage
  • Porter/bellhop

Facilities

  • Number of buildings/towers - 12
  • Year Built - 1983
  • Elevator
  • Garden
  • Terrace

Accessibility

  • In-room accessibility
  • Wheelchair-accessible parking
  • Wheelchair-accessible public restroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center
  • Wheelchair-accessible on-site restaurant

Languages Spoken

  • English
  • Spanish

In the room

Home comforts

  • Air conditioning
  • Coffee/tea maker
  • Iron/ironing board

Freshen up

  • Private bathroom
  • Hair dryer

Be entertained

  • 55-inch TV
  • Cable TV channels

Stay connected

  • WiFi (surcharge)
  • Phone

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Guests can pamper themselves by indulging in the onsite spa services. Services include massages.

Dining

CúA Culinary Artisans - Overlooking the ocean and pool, this restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. A children's menu is available.

Bacoli Trattoria - Overlooking the garden, this restaurant specializes in Italian cuisine and serves dinner only. A children's menu is available. Reservations are required. Open daily.

Sunset Grill - Overlooking the ocean, this restaurant serves lunch only. Open daily.

Legacy Room - Onsite sports bar. Open daily.

Recreation

On Site

  • Fitness facilities
  • Playground on site

Nearby

  • Golfing nearby
  • Kayaking nearby
  • Parasailing nearby
  • Scuba diving nearby
  • Surfing/boogie boarding nearby
  • Water skiing nearby

Fees & policies

Mandatory feesPay at property

You'll be asked to pay the following charges by the property at check-in or check-out:

  • A tax is imposed by the city: USD 1.5 per accommodation, per night

Optional extras

  • WiFi is available in guestrooms for USD 0 per day (rates may vary)
  • WiFi is available in public areas for USD 0 per day (rates may vary)
  • Buffet breakfast is offered for an extra charge of USD 18 for adults and USD 12 for children (approximately)
  • Late check-out can be arranged for an extra charge of USD 80 (subject to availability)

Pool, spa, and gym (if applicable)Pay at property

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Pool access available from 8:00 AM to 10:00 PM

Hygiene and cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; guestroom doors are sealed after cleaning.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico).

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Policies

Some rooms at this property are not suitable for children. Please add child ages in the search parameters to display available rooms.

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.

This property accepts credit cards. Cash is not accepted.

Also known as

  • Cancun Emporio
  • Emporio Suites Family Cancun
  • Emporio Hotel Cancun Condo
  • Emporio Hotel Condo
  • Emporio Cancun
  • Emporio Hotel Cancun
  • Emporio Hotel Suites Cancun
  • Emporio Cancun Hotel
  • Emporio Hotel
  • Emporio Cancun Resort
  • Emporio Resort
  • Emporio Family
  • Emporio Cancun Resort
  • Emporio Cancun Cancun
  • Emporio Cancun Resort Cancun
  • Emporio Family Cancun
  • Emporio Family Suites
  • Emporio Family Suites Cancun
  • Emporio Family Suites Condo
  • Emporio Family Suites Condo Cancun
  • Emporio Suites Cancun
  • Emporio Suites Family

*See fees and policies for additional details or extra charges

FAQs

  • Yes, Emporio Cancun does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's free self parking. Parking spots may be limited.
  • Yes, there are 4 outdoor pools and a children's pool. Guests have pool access from 8:00 AM to 10:00 PM.
  • Sorry, pets and service animals aren't allowed.
  • You can check in from 3:00 PM - anytime. Check-out time is noon. Late check-out is available for a charge of USD 80 (subject to availability). Contactless check-in and check-out are available.
  • Yes, there are 3 onsite restaurants, featuring international cuisine and garden views. Nearby restaurants include Xkat-ik (4-min walk), El Galeon del Caribe (2.1 mi), and Ruth's Chris Steak House (2.3 mi).
  • No, this resort doesn't have a casino, but PlayCity Casino (18-min drive) and Royal Yak Casino and Sports Book (19-min drive) are both nearby.
  • Have fun with activities like kayaking, parasailing, and scuba diving, and practice your swing at the nearby golf course. Enjoy a swim in one of the 4 outdoor swimming pools or use the resort's other amenities, which include 2 poolside bars and a 24-hour fitness center. Emporio Cancun also has spa services and a garden.
8.4.Very Good.
  • 10.0.Exceptional

    super happy great service

    Carlos, 3 night trip, Dec 3, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Excellent Place To Stay

    Everything was perfect from Coral managing my Anniversary making it a smooth transition to a King Bed with Ocean View and having a beautiful set in our room, To Andrey at the front desk super cool and fast did all my paperwork told me where everything was and manage to reserved everything we needed. At the Pool bar ask for Jose & Rogelio they were super friendly and full of energy even called me Maluma that was funny but they were great. Overall a great experience and were looking to come again in January or February so Cancun here we come! Todo fue perfecto desde que Coral que administró mi aniversario, lo que hizo que fuera una transición sin problemas a una cama King con vista al mar y tener un hermoso juego en nuestra habitación. Para Andrey en la recepción, súper genial y rápido, todo mi papeleo me dijo dónde estaba todo y administrar para reservar todo lo que necesitábamos. En el bar de la piscina pregunta por José y Rogelio, fueron súper amables y llenos de energía, incluso me llamaron Maluma, eso fue divertido, pero fueron geniales. En general, fue una gran experiencia y estábamos deseando volver en enero o febrero, ¡así que Cancún aquí vamos!

    Ramil, 2 night trip, Nov 15, 2021

    Verified Hotels.com guest review

  • 8.0.Very Good

    The beach was excellent and clean. My husband and I scoped out the beaches of other hotels and were very satisfied with our space. Water was beautiful. The italian restaurant food was ok but the mexican reataurant was unpalliatable. Luckily, I had the all inclusive buffet for more options. All serving staff and housekeeping were great. Very professional, polite and attentive. Since I don't drink alcohol, I would have liked a cafe with free specialty coffee. I did find lattes and espresso in the store at a minimal cost. My only disappointment was the restaurant food quality. The pools and bar areas were very clean.

    Jacqueline, 7 night trip, Oct 30, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Paradise

    Beautiful hotel, the staff was amazing, excellent customer service

    Mayra, 3 night trip, Oct 22, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Very nice place, clean and quiet.

    Graciela Del, 1 night business trip, Oct 19, 2021

    Verified Expedia guest review

  • 8.0.Very Good

    Liked my stay. Did not like the small rocky beach area.

    PETER, 2 night trip, Oct 17, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    Everything was wonderful !!😃

    Jesus, 4 night romance trip, Oct 15, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    Nice, solid.

    Pretty good. The beach for this hotel isn't that great. It's pretty narrow strip. You can still swim but there are way better beach areas. Staff and resort were great relative to the price.

    Radhames, 3 night trip, Oct 14, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    The staff were friendly and the property felt safe and it was very well maintained.

    Manuel, 6 night family trip, Oct 13, 2021

    Verified Expedia guest review

  • 8.0.Very Good

    Our room was gorgeous employees were very nice and helpful

    Jamiel, 3 night romance trip, Oct 11, 2021

    Verified Expedia guest review

See all 1,041 reviews