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Hard Rock Hotel Cancun All Inclusive, Cancun

4.5 stars4.5 stars
Blvd Kukulcan KM 14.5, Hotel ZoneCancunQROO77500Mexico, 800-491-6126
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Excellent4.3 / 5
Room
Room is all right
Location
Great location
Beach
Beautiful beach
Service
Fantastic service
275See all 275 Hotels.com reviews
From 8,729 reviewsTripAdvisor Traveller Rating

Hard Rock Hotel Cancun All Inclusive, Cancun

Hotel Info: 866-539-8117

from $502
  • Deluxe Platinum, two double beds, ocean view
  • Rock Royalty Level- Deluxe Platinum
  • Deluxe Diamond king bed, ocean view
  • Deluxe Gold king bed, Lagoon view
  • Deluxe Family, lagoon view
  • Deluxe Room, 1 King Bed (GOLD-PURE)
  • Deluxe Platinum king bed, ocean view
  • Deluxe Gold two double beds, lagoon view
  • Deluxe Room, 2 Double Beds (Gold- Pure)
  • Rock Suite Platinum, ocean view
  • Deluxe Room

At a glance

Key facts

Hotel size

  • This hotel has 601 rooms
  • This hotel is arranged over 12 floors

Arriving/leaving

  • Check-in time starts at 3 PM
  • Check-out time is noon
  • Express check-in/out
24-hour airport shuttle service is available on request. Contact the property in advance to make arrangements.

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 18

Travelling with others

Children

  • Up to 3 children (1 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding

  • Babysitting/childcare *

  • Free children's club (ages 4 - 12)

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transportation

Transfers

  • Airport shuttle (available 24 hours) *

Parking

  • Free valet parking (limited)

Other information

  • Smoke-free property
  • All-inclusive (taxes and gratuities included)

Also known as

  • All Inclusive Hard Rock Hotel
  • All Inclusive Hard Rock Hotel Cancun
  • Cancun Hard Rock Hotel
  • Hard Rock All Inclusive
  • Hard Rock Hotel All Inclusive
  • Hard Rock Hotel All Inclusive Cancun
  • Hard Rock Hotel Cancun
  • Hard Rock Hotel Cancun All Inclusive

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

For transfers, guests must contact the property before arrival at the number on the booking confirmation.

Optional extras

Babysitting/childcare is available for an extra charge

Airport shuttle service is offered for an extra charge

In the hotel

Taking the kids?
  • Children's club (free)
  • Supervised childcare/activities (free)
Food and drink
  • 6 restaurants
  • 4 bars/lounges
  • 2 swim-up bars
  • 24-hour room service
  • Barbecue grills
Things to do
  • Beach sun loungers
  • Beach umbrellas
  • Outdoor pool
  • Children's pool
  • Fitness facilities
  • Outdoor tennis court
  • Full-service spa
  • Spa treatment room(s)
  • Basketball on site
  • Pilates classes on site
  • Yoga classes/instruction on site
  • Golf lessons available nearby
  • Golfing nearby
  • Beach towels
  • Pool sun loungers
  • Pool umbrellas
  • Arcade/game room
  • Billiards or pool table
Working away
  • Business center
  • Conference space
  • Conference space size (feet) - 16408
  • Conference space size (meters) - 1524
  • One meeting room
  • Conference center
  • Computer station
Services
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 1
  • Elevator/lift
  • ATM/banking
  • Garden
  • Terrace
  • Television in common areas
Accessibility
  • Accessible bathroom
  • In-room accessibility

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board
Sleep well
  • Blackout drapes/curtains
  • Turndown service
  • Premium bedding
Things to enjoy
  • Private spa tub
  • Balcony
Freshen up
  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
Be entertained
  • LCD TV
  • Satellite TV channels
Stay connected
  • Desk
  • Free WiFi
  • Phone
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Special features

All inclusive

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included.
Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)
  • In-room liquor dispensers

Activities and facilities/equipment
All non-motorized water sports are included.

Land activities
  • Fitness facilities
  • Tennis
  • Tennis lessons
  • Volleyball

Lessons/classes/games
  • Aerobics
  • Dancing
  • Language
  • Water fitness

Kids' club
  • Supervised activities for children between 4 and 12 years old

Not included
  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Transportation to offsite activities

Spa

The Rock Spa has 19 treatment rooms including rooms for couples and outdoor treatment areas. Services include massages, facials, body treatments, and manicures and pedicures.

Dining

The Market - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

Frida - This restaurant specializes in Mexican cuisine and serves lunch and dinner.

Ciao - This restaurant specializes in Italian cuisine and serves breakfast and dinner.

Zen - This restaurant specializes in Asian cuisine and serves dinner only.

Ipanema - This restaurant specializes in Brazilian cuisine and serves dinner only.

Hard Rock Hotel Cancun All Inclusive, Cancun’s small print

Also known as

  • All Inclusive Hard Rock Hotel
  • All Inclusive Hard Rock Hotel Cancun
  • Cancun Hard Rock Hotel
  • Hard Rock All Inclusive
  • Hard Rock Hotel All Inclusive
  • Hard Rock Hotel All Inclusive Cancun
  • Hard Rock Hotel Cancun
  • Hard Rock Hotel Cancun All Inclusive

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

For transfers, guests must contact the property before arrival at the number on the booking confirmation.

Optional extras

Babysitting/childcare is available for an extra charge

Airport shuttle service is offered for an extra charge

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

Excellent 4.3 /5 from 275 reviews

Hard Rock Hotel Cancun All Inclusive, Cancun
Excellent4.0 / 5
First time we chose and all inclusive.
One of the 2 elevators near our room was out of commission for the entire visit making for slow movement to and from our room. Narrow space between luggage rack & in room spa tub and broke a toe navigating in the middle of the night
3 night family trip
Hard Rock Hotel Cancun All Inclusive, Cancun
Outstanding5.0 / 5
Friendly hotel
Great stay had a wonderful time
3 night romance trip
Hard Rock Hotel Cancun All Inclusive, Cancun
Good3.0 / 5
Not so great
We were there for only two nights so we did not have resort credits (found out later). The food was not good even the Mexican place? The stocked mini bar in the room didn't have food just drinks. I was with my 14 year old and music stuff they had was basically a musty room. We really weren't that impressed. The hotel needs to decide if it's for kids or adults. Right now it seems it's not doing either well. I thought it would be a good spot for teens but it just wasn't. Staff was nice.
2 night family trip
Hard Rock Hotel Cancun All Inclusive, Cancun
Outstanding5.0 / 5
Great trip thanks hotel.com
Amazing. Great food and service and only one dollar and a five minute ride to down town and clubs. Taxis wanted 25 bucks. Bus was clean and nice
7 night family trip
Hard Rock Hotel Cancun All Inclusive, Cancun
Excellent4.0 / 5
Nice Spring Break
Our family of six including four teenagers stayed at the HRH for spring break. The service was impeccable and the property is beautiful. The entertainment during the day gave our teenagers a lot to do. My only somewhat picky "complaint" is that the bathroom was very dark, perhaps due to the energy efficient bulbs? The low light level made it difficult to apply makeup. Other than that, the hotel was great.
4 night family trip

See all reviews

Hard Rock Hotel Cancun All Inclusive, Cancun

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