Hard Rock Hotel Cancun - All Inclusive

Photo gallery for Hard Rock Hotel Cancun - All Inclusive

Primary image
On the beach, white sand, sun loungers, beach umbrellas
On the beach, white sand, sun loungers, beach umbrellas
On the beach, white sand, sun loungers, beach umbrellas
Outdoor pool, pool umbrellas, sun loungers

Overview of Hard Rock Hotel Cancun - All Inclusive

VIP Access

Hard Rock Hotel Cancun - All Inclusive

4.5 star property
All-inclusive beachfront property with spa, near Aquaworld

8.0/10 Very Good

970 verified Hotels.com guest reviews

Property highlights

  • Free breakfast
  • Free parking
  • Pool
  • Free WiFi
  • Pet friendly
  • Airport transfer
The price is $435
Price available on 6/7/2022
Map
Blvd Kukulcan KM 14.5, Hotel Zone, Cancun, QROO, 77500
Main amenities
  • 601 smoke-free guestrooms
  • Daily housekeeping
  • On the beach
  • 5 restaurants and 6 bars/lounges
  • 2 swim-up bars
  • Full-service spa
  • Outdoor pool
  • Free children's club
  • Free supervised childcare
  • Health club
  • Outdoor tennis court
  • Beach umbrellas
For families
  • Babysitting (surcharge)
  • Children's pool
  • Playground on site
  • Children's club (free)
  • Private bathroom
  • Garden
Cleaning & Safety
  • Cleaned with disinfectant
  • Hand sanitizer provided
  • Personal protective equipment
  • Social distancing

Choose dates to view prices

About this area

What's nearby

  • In Zona Hotelera
  • Aquaworld - 9 min walk
  • Maya Cancun Museum - 22 min walk
  • La Isla Shopping Mall - 29 min walk
  • Costa Occidental de Isla Mujeres National Park - 32 min walk
  • Delfines Beach - 37 min walk
  • Ballenas Beach - 1 min drive
  • Marlin Beach - 2 min drive
  • Tequila Museum - 3 min drive
  • El Rey Ruins - 4 min drive
  • Chac Mool Beach - 5 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 17 min drive
  • Airport shuttle (surcharge)

About this property

Hard Rock Hotel Cancun - All Inclusive

At Hard Rock Hotel Cancun - All Inclusive, you can hit the beach to enjoy the shade from a beach umbrella or relax in a sun lounger, plus you'll be within a 10-minute walk of Aquaworld. The outdoor pool provides fun for everyone, while guests in the mood for pampering can visit the spa to indulge in massages, facials, and mani/pedis. Pizzeto, one of 5 restaurants, serves pizza and is open for lunch and dinner. There are 2 swim-up bars and a free kid's club, and rooms at this luxurious property get the details right with free minibar items and premium bedding. The pool and helpful staff get good marks from fellow travelers.

All inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Land activities

Fitness facilities
Tennis
Tennis lessons
Volleyball

Lessons/classes/games

Aerobics
Dancing
Language
Water fitness

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Guest accommodations are sealed after cleaning
Follows regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows industry cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global), Ecolab (3rd party expert - Global), and Safe Travels (WTTC - Global)

Social distancing

Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available through room service
Reservations are required for the use of certain onsite facilities
Free antigen/rapid COVID-19 testing is available on site; reservations required for on-site testing
This information is provided by our partners.

At a glance

Hotel size

  • 601 rooms
  • Arranged over 12 floors

Arriving/Leaving

  • Check-in time from 3:00 PM - 5:30 AM
  • Late check-in subject to availability
  • Minimum check-in age - 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • No cribs (infant beds)
  • Babysitting*
  • Free supervised childcare
  • Free children's club

Pets

  • Pets allowed (dogs and cats only)*
  • Specific rooms only, restrictions apply*
  • 2 per room (up to 50 lbs)
  • Pets must be supervised

Internet

  • Internet
  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Parking
  • Free uncovered onsite self parking
  • Onsite parking limited

Transfers

  • Transfers
  • Airport shuttle (available 24 hours)*

Other information

  • Other information
  • Smoke-free property

Property amenities

Food and drink

  • Free buffet breakfast each morning 7:00 AM–11:00 AM
  • 5 restaurants
  • 6 bars/lounges
  • 2 swim-up bars
  • Coffee shop
  • 24-hour room service
  • Snack bar/deli

Taking the kids

  • Free children's club
  • Children's pool
  • Playground
  • Free supervised childcare/activities
  • Lifeguard on site

What to do

  • On the beach
  • Tennis
  • Fitness classes
  • Pilates classes
  • Yoga classes
  • Basketball
  • Evening entertainment
  • Shopping
  • Pool table
  • Table tennis
  • Golf lessons nearby

Working away

  • 14 meeting rooms
  • Conference center (16408 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Beach sun loungers
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas

Facilities

  • 1 building/tower
  • ATM/banking
  • Garden
  • Terrace
  • Piano
  • Health club
  • Golf driving range on site
  • An outdoor pool
  • Arcade/game room
  • Full-service spa
  • Outdoor tennis court
  • Massage/treatment rooms

Accessibility

  • Elevator
  • In-room accessibility
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Visual alarms in hallways
  • Handrails in hallways
  • Handrails in stairways
  • Wheelchairs available on site
  • Well-lit path to entrance
  • Stair-free path to entrance

Languages spoken

  • English
  • Spanish

Room amenities

Be entertained

  • 42-inch LCD TV
  • Satellite TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Free stocked minibar
  • Coffee/tea maker
  • Bathrobes and slippers
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Turndown service
  • Premium bedding

Freshen up

  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Eco-friendly toiletries
  • Hair dryer
  • Towels

Stay connected

  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • LED light bulbs

Special features

All inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Land activities

Fitness facilities
Tennis
Tennis lessons
Volleyball

Lessons/classes/games

Aerobics
Dancing
Language
Water fitness

Spa

The Rock Spa has 19 treatment rooms including rooms for couples and outdoor treatment areas. Services include facials, body treatments, and manicures and pedicures. The spa is equipped with Turkish bath/hammam.

Dining

Pizzeto - This poolside family restaurant specializes in pizza and serves lunch and dinner.
Frida - Overlooking the pool, this theme restaurant specializes in Mexican cuisine and serves breakfast, lunch, and dinner. Open daily.
Ciao - Overlooking the ocean, this theme restaurant specializes in Italian cuisine and serves breakfast, lunch, and dinner. Open daily.
Zen - Overlooking the garden, this theme restaurant specializes in Asian cuisine and serves breakfast and dinner. Open daily.
Toro - Overlooking the ocean and garden, this steakhouse serves dinner only. Open daily.

Awards and affiliations

Green / Sustainable Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge of USD 34 per person (roundtrip)
  • Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Children & extra beds

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Babysitting is available for an extra charge

Pets

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Pets are allowed for an extra charge of USD 150 per pet, per week

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; reservations are required for some onsite facilities.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available through room service.

Free antigen/rapid COVID-19 testing is available on site (reservations required for on-site testing).

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico).

This property affirms that it adheres to the cleaning and disinfection practices of:

  • Intertek Cristal (3rd party expert - Global)
  • Ecolab (3rd party expert - Global)
  • Safe Travels (WTTC - Global)

Policies

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing there's a smoke detector on site.

This property accepts credit cards and debit cards. Cash is not accepted.

Also known as

All Inclusive Hard Rock Hotel
All Inclusive Hard Rock Hotel Cancun
Cancun Hard Rock Hotel
Hard Rock All Inclusive
Hard Rock Hotel All Inclusive
Hard Rock Hotel All Inclusive Cancun
Hard Rock Hotel Cancun
Hard Rock Hotel Cancun All Inclusive
Hard Rock Hotel All Inclusive All-inclusive property
Hard Rock Cancun Inclusive in
Hard Rock Hotel Cancun All Inclusive
Cancun Hard Rock Hotel Cancun - All Inclusive Hotel
Hard Rock Hotel Cancun - All Inclusive Cancun
Hard Rock Hotel All Inclusive
Hard Rock Cancun All Inclusive
Hard Rock All Inclusive
Hotel Hard Rock Hotel Cancun - All Inclusive Cancun
Hotel Hard Rock Hotel Cancun - All Inclusive
Hard Rock Cancun All Inclusive
Hard Rock Hotel Cancun
Hard Rock Hotel Cancun All Inclusive
Hard Rock Hotel Cancun - All Inclusive Cancun

Frequently asked questions

Overall score and ratings

8.0

Very Good

8.6/10

Cleanliness

8.5/10

Staff & service

8.1/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

10/10 Exceptional

Dalia, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Great family vacation
Had a wonderful time at the hard rock !! Everyone was friendly, the food was good! We had a beautiful view of the ocean, the kids had a great time!
Kimberly, 3-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Extremely friendly and helpful staff. Property was kept in great condition and they were constantly cleaning. The entertainment directors at the pool kept everyone in great spirits.
Ashley, 4-night family trip
Verified Hotels.com guest review

2/10 Poor

The resort was too pricey fro cleanliness, comfort , the food and the service. Hotel need a lot of updates. Elevator always broken. One restaurant was ok the rest of the food sucks and same selection every day. Front desk rude and not welcoming if you’re not buying what they’re selling they treat you very bad. I won’t go back again:-(
Nezha, 6-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Excellent
Amazing, lovely staff that take care of you and make your stay comfortable, food is great
Sonia, 6-night trip
Verified Hotels.com guest review

4/10 Fair

Property sold as a top of the linebut since you walk in you hit the bureaucracy of the checking process, take about 20-25 minutes to pass this process, you have to sign some many papers that you frustrated.After that you have to be on top of the people to get the perks of your reservation, it took 2 days after asking several times the staff a bottle of sparkling wine that was part of my reservation. After the checking they inmediately try to stop you and trying to get you into a presentation to buying a membership in their program, something that is annoying. Room service: the most incredible excuse I got it when i called to get some ice cream and they told me that I had to go the restaurant because will be melted at the time of getting the ice cream into the room, only 5 floors away. The last thing my girlfriend was leaving earlier (9.00 am) to the airport and my flight was at 6.00 pm so i was taking her to the airport and they basically detain her until they gave her the check out ticket (your "freedom" ticket) in order for her to be able to get out of the property when the reservation was on my name,with a credit card on file and knowing that i was coming back because my stuff was still on the room, she almost lost her fly because this stupid procedure. This place is only a name, there are more hotels that offer better service than this one. At the time of checking out they tried to apologize making me buy a product that I don't need. Don't go there
Luis, 3-night romance trip
Verified Expedia guest review

2/10 Poor

Hotel falling apart
The hotel is falling apart. My son cut his foot on the bottom of the pool. There are all kinds of tiles coming off the pool. The light in the pool are hanging by electric wires in the pool Front desk staff very rude I felt like I was at a time share sales pitch the first 2 days. A lady named Leslie hinted me and my boys down and tried to talk us into all kinds of activities when we told her no Anant times Hall ways smell Food was poor to average
michael, 4-night family trip
Verified Hotels.com guest review

10/10 Exceptional

The picture of "rock royalty with personal assistant" room on expedia shows the private access pool on the third floor with the pool chairs and pool right outside of your room. Even after emailing the hotel to ensure that I got this room on this level and presenting it to the hotel- it was not honored. We had a room on 10th floor with access to the 3rd floor pool. The only thing the personal assistant did was to text to communicate about reserving dinner reservations so we didnt have to go downstairs to stand in line to do this(which was convenient.). Dont be fooled by the picture Expedia shows you. Hard rock- is an excellent hotel and excellent staff and we have been there 4 times in a row- so we definately reccommend.
Heidi Wilson, 4-night trip with friends
Verified Expedia guest review

6/10 Good

Just okay
Property was ok, bell staff were very courteous, room service staff were great, overall was okay. Rosa at the front desk is very very rude when I was inquiring about my late check out and when actually leaving was rude again directing me back to the lobby; the lobby people directed me downstairs to check out! Very very hard to get a lounge chair at the pool, had to ask staff to move stuff from people who just plopped it there and left for hours
3-night family trip
Verified Hotels.com guest review

8/10 Very Good

EDMON, 7-night trip
Verified Expedia guest review