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The Westin Resort & Spa, Cancun

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View from property
On the beach, sun loungers, beach umbrellas, beach massages
On the beach, sun loungers, beach umbrellas, beach massages
6 outdoor pools, pool umbrellas, sun loungers
6 outdoor pools, pool umbrellas, sun loungers

Overview of The Westin Resort & Spa, Cancun

The Westin Resort & Spa, Cancun

4.0 star property
Upscale beachfront hotel with spa, near Iberostar Cancun Golf Course

8.2/10 Very Good

1,134 verified Hotels.com guest reviews

Popular amenities

  • Free parking
  • Pool
  • Free WiFi
  • Gym
  • Air conditioning
  • Bathtub
The price is $203
Price available on 2/20/2023
Map
Boulevard Kukulcan Km 20, Cancun, QROO, 77500

Room options

About this area

What's nearby

  • In Zona Hotelera
  • Delfines Beach - 32 min walk
  • Iberostar Cancun Golf Course - 2 min drive
  • Riviera Cancun Golf Resort - 13 min drive
  • La Isla Shopping Mall - 11 min drive
  • Cancun Convention Center - 20 min drive
  • Tortuga Beach - 23 min drive
  • Langosta Beach - 24 min drive
  • Playa Tortugas - 27 min drive
  • Puerto Cancun Marina Town Center - 30 min drive
  • Moon Palace Golf Club - 30 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 15 min drive

Restaurants

  • Navios - 7 min walk
  • El Galeon del Caribe - 12 min walk
  • Xkat-ik - 4 min drive
  • Da Vinci - 5 min drive
  • Restaurante Benazuza - 5 min drive

About this property

The Westin Resort & Spa, Cancun

At The Westin Resort & Spa, Cancun, you can spend time at the beach enjoying beach umbrellas, beach massages, and sun loungers, plus you'll be within a 15-minute drive of La Isla Shopping Mall. 6 outdoor pools provide fun for everyone, while guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, body wraps, and facials. The restaurant is a great spot for a bite to eat and cold drinks are served at the bar/lounge. This upscale hotel also features a poolside bar, a fitness center, and an outdoor tennis court. Fellow travelers love the family-friendly amenities and access to public transport.

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Property is disinfected using an electrostatic sprayer
Follows standard cleaning and disinfection practices of Commitment to Clean (Marriott)

Social distancing

Contactless check-out
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Masks are required at the property
Hand sanitizer provided
On-site antigen/rapid COVID-19 testing is available for a fee; reservations required for on-site testing
This information is provided by our partners.

At a glance

Hotel size

  • 379 rooms
  • Arranged over 6 floors

Arriving/Leaving

  • Check-in time from 4:00 PM - anytime
  • Express check-in/out available
  • Minimum check-in age - 18
  • Check-out time is 10 AM

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • No cribs (infant beds)

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
  • Free onsite valet parking
  • Wheelchair-accessible parking and van parking on site

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Buffet breakfast each morning (surcharge)
  • Restaurant
  • Bar/lounge
  • Poolside bar
  • 24-hour room service
  • Snack bar/deli

Traveling with children

  • Children's pool
  • Playground

What to do

  • On the beach
  • Tennis
  • Fitness classes
  • Pilates classes
  • Yoga classes
  • Basketball
  • Volleyball
  • Shopping
  • Golfing nearby
  • Kayaking nearby
  • Scuba diving nearby

Working away

  • Business center
  • Meeting rooms
  • Computer station
  • Conference space

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • On-site car rental
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Beach sun loungers
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas

Facilities

  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Fitness center
  • 6 outdoor pools
  • Full-service spa
  • Spa tub
  • Outdoor tennis court
  • Sauna
  • Steam room

Accessibility

  • Wheelchair-accessible bathroom vanity
  • Braille/raised signage
  • Elevator
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Assistive listening devices available
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible van parking
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Visual alarms in hallways
  • Handrails in stairways
  • Closed captioned TV
  • Raised toilet seat
  • Lowered electrical outlets in bathroom
  • Lowered locks/deadbolt
  • Height-adjustable showerhead
  • Grab bar near toilet
  • Grab bar in shower
  • Transfer shower
  • Lever door handles
  • Wheelchair-width doorways
  • Well-lit path to entrance
  • Stair-free path to entrance

Languages

  • English
  • Spanish

Room amenities

Be entertained

  • LED television
  • Cable TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Pillowtop mattress
  • Bed sheets provided

What to enjoy

  • In-room massage

Freshen up

  • Private bathroom
  • Separate bathtub and shower
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • In-room safe (laptop compatible)
  • Access via exterior corridors

Special features

Spa

The onsite spa has couples treatment room(s). Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. The spa is equipped with a spa tub, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.

Dining

Sea & Stones Restaurant - Onsite restaurant.
Arena Sports Bar - Onsite restaurant. Open daily.
Sabor Casual Kitchen - Onsite restaurant. Open daily.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax is imposed by the city: MXN 72.62 per accommodation, per night

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately MXN 346–390 for adults, and MXN 176–346 for children

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

The property is cleaned and disinfected using an electrostatic sprayer; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; masks are required in public areas.

Contactless check-out is available.

On-site antigen/rapid COVID-19 testing is available for a fee; reservations are required for on-site testing.

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession
<p>This property accepts credit cards and cash.</p>

Also known as

Cancun Westin Resort
Westin Cancun
Westin Resort Cancun
Cancun Westin
The Westin Resort Spa Cancun
Westin Hotel Cancun
Westin Resort & Spa Cancun Hotel Cancun
Westin Resort And Spa Cancun
Westin Resort

Frequently asked questions

Does The Westin Resort & Spa, Cancun offer free cancellation for a full refund?
Yes, The Westin Resort & Spa, Cancun does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at The Westin Resort & Spa, Cancun?
As of Feb 7, 2023, prices found for a 1-night stay for 2 adults at The Westin Resort & Spa, Cancun on Feb 20, 2023 start from $203, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at The Westin Resort & Spa, Cancun?
This property confirms that onsite COVID-19 testing (Antigen/Rapid screening) is available for a fee. Furthermore, disinfectant is used to clean the property, guests are provided with hand sanitizer, and social distancing measures are in place. Please note that this information has been provided by our partners.
Is there a pool at The Westin Resort & Spa, Cancun?
Yes, there are 6 outdoor pools and a children's pool.
Are pets allowed at The Westin Resort & Spa, Cancun?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at The Westin Resort & Spa, Cancun?
Yes, there's free self and valet parking.
What are the check-in and check-out times at The Westin Resort & Spa, Cancun?
You can check in from 4:00 PM - anytime. Check-out time is 10 AM. Express check-in and check-out and contactless check-out are available.
Is there an onsite casino at The Westin Resort & Spa, Cancun?
No, this hotel doesn't have a casino, but Royal Yak Casino and Sports Book (20-min drive) and PlayCity Casino (22-min drive) are both nearby.
What is there to do at The Westin Resort & Spa, Cancun and nearby?
Practice your swing on the tennis courts. Additional recreation onsite includes aerobics, basketball, and Pilates. Indulge in a treatment at the spa, soothe your senses in the spa tub, or go for a swim in one of the 6 outdoor swimming pools. The Westin Resort & Spa, Cancun also has a sauna and a steam room, as well as a garden.
Are there restaurants at or near The Westin Resort & Spa, Cancun?
Yes, there's an onsite restaurant, Sea & Stones Restaurant. Nearby restaurants include Navios (7-min walk), El Galeon del Caribe (12-min walk), and Xkat-ik (2.7 mi).
What's the area around The Westin Resort & Spa, Cancun like?
The Westin Resort & Spa, Cancun is in Zona Hotelera, a short 1-minute walk from Hotel Zone Beaches. Travelers recommend the hotel for its quiet location.

Reviews

8.2

Very Good

8.8/10

Cleanliness

8.7/10

Staff & service

8.1/10

Amenities

8.1/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Very Good

I had an overall very good experience.
Carter, 3-night trip
Verified Hotels.com guest review

8/10 Very Good

Noisy AC in Room
Staff was very attentive and friendly. The room AC unit was very loud and the room had an awful Lysol cleaning smell that I would not have expected at a Westin.
Thomas, 1-night trip
Verified Hotels.com guest review

8/10 Very Good

7-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Wonderful stay!
Great hotel—-the hotel is being remodeled. The food was pricey but overall it was a tremendous value for Cancun.
Kevin, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Big room, beautiful ocean access wonderful staff
Really loved the ocean access and it was super clean. Staff is incredibly kind and welcoming. The room we got with lagoon view was so spacious and beautiful. There’s so many activities during the day! I got to learn how to dance merengue and Cook aguachili!
Pool
Buffet for breakfast
Spacious room, lagoon view
Sandra, 1-night trip
Verified Hotels.com guest review

8/10 Very Good

Great stay!
Great location and great service, however, there were some inconsistencies with the food and the property overall is showing its age, it's in need of a major refresh...
Lara, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Rachel, 1-night trip
Verified Hotels.com guest review

4/10 Fair

David, 1-night trip
Verified Hotels.com guest review

2/10 Poor

0/10 DO NOT STAY HERE
The experience was bad from start to end, to the point that we ended up checking out on the first night and moving to a new hotel. I stay in hotels >100 nights/year for work, and typically about 30 nights a year for holiday, and this was by far the worst experience I’ve had in a hotel in the last 5 years. There are so many other good places to stay in Cancun, do not make the same mistake we did!! Staff was exceedingly rude, room was extremely loud (zero soundproofing) and the fittings and furniture in the room were falling apart.
2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Sergio, 1-night family trip
Verified Hotels.com guest review