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All properties in Playa del Carmen, Quintana Roo, Mexico
1 room, 2 adults

Sandos Caracol Eco Resort - All Inclusive, Playa del Carmen

4-star4 stars
Great for familiesThis property has good facilities for families.
Carretera Cancún Chetumal Km. 295, Playa del Carmen, QROO, 77710, Mexico

All-inclusive beachfront property with free water park, near Grand Coral Golf Riviera Maya
  • Free WiFi and free parking
  • Great for familiesThis property has good facilities for families.
  • Collect stampsYou can collect Hotels.com® Rewards stamps here
  • Overall I'm giving this resort an ok review. The place was clean and the food was decent.…Feb 23, 2020
  • Check in was rough. The facility is large which we actually enjoyed. Very nice water park…Feb 22, 2020

Sandos Caracol Eco Resort - All Inclusive, Playa del Carmen

  • Standard Room
  • Superior Room, 2 Queen Beds
  • Elite Penthouse, Jetted Tub
  • Royal Elite 1 Bedroom, 1 King Bed with Sofabed
  • Eco Family Superior
  • Eco Family Suite
  • Signature Eco Junior Suite (3 Adults, 1 Child)
  • Signature Eco Junior Suite (2 Adults, 2 children)
  • Signature Eco Junior Suite (3 Adults, 2 children)
  • Signature Eco Junior Suite (2 Adults, 3 Children)
  • Eco Family Penthouse
  • Eco Family Penthouse (3 adults 1 child)
  • Eco Family Penthouse (2 Adults 2 children)
  • Eco Family Penthouse (3 adults 2 children)
  • Eco Family Penthouse (2 Adults 3 children)
  • Superior Select Adults Only
  • Deluxe Select Adults Only
  • Penthouse Select Adults Only

What’s around Sandos Caracol Eco Resort - All Inclusive, Playa del Carmen

Landmarks

  • On the beach
  • Quinta Avenida - 1.9 mi / 3 km
  • Grand Coral Golf Riviera Maya - 2.7 mi / 4.3 km
  • Quinta Alegría Shopping Mall - 3.5 mi / 5.7 km
  • 3D Museum of Wonders - 5.2 mi / 8.4 km
  • Central Square - 6.3 mi / 10.1 km
  • Maroma Beach - 8.6 mi / 13.9 km
  • Puerto Morelos Town Square - 22.7 mi / 36.6 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 46 min drive
  • Airport shuttle (surcharge)

At a glance

Key facts

Size

  • 956 rooms
  • Arranged over 3 floors

Arriving/leaving

  • Check-in time 3 PM-midnight
  • Check-out time is noon

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transportation

Transfers

  • Airport shuttle *

Parking

  • Free valet parking

Payment types at the property

  • Cash
* See small print for additional details or extra charges

At the property

Food and drink
  • 9 restaurants
  • 10 bars/lounges
  • 2 poolside bars
  • Snack bar/deli
  • Swim-up bar
  • Coffee/tea in a common area
Things to do
  • Fitness classes on site
  • Basketball on site
  • Free bicycles on site
  • Ecotours on site
  • Hiking/biking trails on site
  • Kayaking on site
  • Personal motorized watercraft on site
  • Parasailing on site
  • Sailing on site
  • Scooter/moped rentals on site
  • Scuba diving on site
  • Snorkeling on site
  • Volleyball on site
  • Yoga classes/instruction on site
  • Golfing nearby
  • Skydiving nearby
Working away
  • Meeting rooms
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Year Built - 2005
  • ATM/banking
  • Designated smoking areas
  • Garden
  • Terrace
Accessibility
  • In-room accessibility
  • Wheelchair-accessible parking
Languages Spoken
  • Dutch
  • English
  • Spanish

In the room

Home comforts
  • Air conditioning
  • Ceiling fan
  • Coffee/tea maker
  • Iron/ironing board
Sleep well
  • Blackout drapes/curtains
Things to enjoy
  • Balcony
Freshen up
  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
Be entertained
  • 42-inch plasma TV
  • Satellite TV channels
Stay connected
  • Desk
  • Free WiFi
  • Phone
More
  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

All inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included.
Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • In-room minibar (all beverages included)

Activities and facilities/equipment
Water activities
  • Kayaking
  • Sailing
  • Scuba-diving lessons
  • Snorkeling
  • Surfing/boogie boarding

Land activities
  • Bicycling
  • Fitness facilities
  • Tennis
  • Volleyball

Lessons/classes/games
  • Aerobics
  • Cooking
  • Dancing
  • Language
  • Yoga

Kids' club
  • Supervised activities for children between 2 and 12 years old

Entertainment
  • Onsite entertainment and activities
  • Access to onsite clubs
  • Onsite live performances
  • Theme parties

Not included
  • Motorized water sports
  • Scuba-diving excursions
  • Surcharge for premium food items
  • Premium and/or non-domestic beverages
  • Surcharge for bottled wine
  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Offsite tours
  • Transportation to offsite activities

Spa

SPA SANDOS has 16 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a spa tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Recreation

On Site

  • Fitness facilities
  • Health club
  • Outdoor tennis courts -
  • Sauna
  • Steam room
  • Tennis on site
  • Fitness classes on site
  • Basketball on site
  • Free bicycles on site
  • Ecotours on site
  • Hiking/biking trails on site
  • Kayaking on site
  • Personal motorized watercraft on site
  • Parasailing on site
  • Sailing on site
  • Scooter/moped rentals on site
  • Scuba diving on site
  • Snorkeling on site
  • Volleyball on site
  • Yoga classes/instruction on site
  • Free water park access

Nearby

  • Golfing nearby
  • Skydiving nearby

Sandos Caracol Eco Resort - All Inclusive, Playa del Carmen’s small print

Also known as

  • Caracol Eco
  • Sandos Eco Resort
  • Caracol Beach
  • Caracol Village Hotel Playa Del Carmen
  • Hotel Sandos Caracol Eco
  • Sandos Caracol Beach Resort Spa
  • Sandos Caracol Eco Hotel
  • Sandos Caracol Mexico
  • Sandos Caracol Riviera Maya
  • Sandos Caracol Eco Resort - All Inclusive Playa del Carmen
  • Sandos Caracol Eco Resort - All Inclusive All-inclusive property
  • Caracol Sandos
  • Caracol Sandos Eco Resort
  • Eco Caracol Sandos
  • Eco Sandos Resort
  • Sandos Caracol Eco
  • Sandos Caracol Eco Playa del Carmen
  • Sandos Caracol Eco All Inclusive Playa del Carmen
  • Sandos Caracol Eco Resort All Inclusive Playa del Carmen

Policies

Only registered guests are allowed in the guestrooms.

Guests under 18 years old are not allowed in the health club, fitness facility, or spa tub.

Guests under 18 years old are not allowed in the spa.

This property does not have elevators.

Mandatory fees

The charges below are included in the total price displayed:

  • New Year's Eve gala dinner fee for stays on 31 December

Optional extras

Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Airport shuttle service is offered for an extra charge

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Sandos Caracol Eco Resort - All Inclusive, Playa del Carmen

  • Is there a pool at Sandos Caracol Eco Resort - All Inclusive?
    Yes, there are 3 outdoor pools and a children's pool.
  • Are pets allowed at Sandos Caracol Eco Resort - All Inclusive?
    Sorry, pets aren't allowed.
  • Is parking offered at Sandos Caracol Eco Resort - All Inclusive?
    Yes, there's free self and valet parking.
  • Is airport shuttle service offered by Sandos Caracol Eco Resort - All Inclusive?
    Yes, an airport shuttle is available.
  • What are the check-in and check-out times at Sandos Caracol Eco Resort - All Inclusive?
    You can check in from 3 PM to midnight. Check-out time is noon. Late check-out is available for a charge (subject to availability).
  • What is there to do near Sandos Caracol Eco Resort - All Inclusive?
    Recommended spots to visit include Quinta Avenida (1.9 mi) and Grand Coral Golf Riviera Maya (2.7 mi), along with Quinta Alegría Shopping Mall (3.5 mi) and 3D Museum of Wonders (5.2 mi).
  • Are there restaurants at or near Sandos Caracol Eco Resort - All Inclusive?
    Yes, there are 9 onsite restaurants.

Recent reviews

Good 7.8 From 1,285 reviews

Exceptional 10.0
Great
Amazing place with amazing people, food was marginal
Rigoberto, us3 night family trip
Exceptional 10.0
A wonderful escape
Sandos was all-around impressive. There were more than enough activities to keep us all entertained - parents and children (7, 9, 12 and 17 year olds) alike - including the water slides, pools, show and spa (the massage by Gisel at the spa was exceptional). The food options were good, and the facilities were in great condition. My only negative comment was that the reception desk had a hard time keeping up with demand, and there was always a line
Christian, us3 night family trip
Exceptional 10.0
Very good Service
joesph, us4 night family trip

Sandos Caracol Eco Resort - All Inclusive, Playa del Carmen

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