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All properties in Playa del Carmen, Quintana Roo, Mexico

Sandos Caracol Eco Resort - All Inclusive

All-inclusive beachfront property with free water park, near Grand Coral Golf Riviera Maya

  • Free WiFi and free parking

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  • Sandos Caracol Eco Resort - All Inclusive
  • Sandos Caracol Eco Resort - All Inclusive
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  • Sandos Caracol Eco Resort - All Inclusive
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1 / 141Sandos Caracol Eco Resort - All Inclusive
Carretera Cancún Chetumal Km. 295, Playa del Carmen, 77710, QROO, Mexico
7.8.Good.
  • The hotel was nice and a great place for families. The check in process was very slow but…

    Aug 22, 2021

  • Experience was nice, however we had to change rooms twice.

    Aug 18, 2021

See all 1,008 reviews

Official standards

This property advises that it adheres to Safe Travels (WTTC - Global) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • 24 hours Gap period enforced between guest stays -
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer

Guests rated location

Safe
Quiet
Dining options
Walkable
Convenient
  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
  • Air Conditioning

Property highlights

Main amenities

  • 956 guestrooms
  • Daily housekeeping
  • On the beach
  • 9 restaurants and 2 poolside bars
  • Full-service spa
  • 3 outdoor pools and 5 spa tubs

Feel at home

  • Children's pool
  • Children's club
  • Private bathroom
  • Free toiletries
  • Garden
  • Terrace

What’s around

  • On the beach
  • Grand Coral Golf Riviera Maya - 1.5 mi / 2.4 km
  • Quinta Avenida - 5.2 mi / 8.3 km
  • Quinta Alegría Shopping Mall - 5.7 mi / 9.1 km
  • 3D Museum of Wonders - 5.9 mi / 9.4 km
  • Central Square - 6.3 mi / 10.1 km

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Standard Room
  • Superior Room, 2 Queen Beds
  • Elite Penthouse, Jetted Tub
  • Royal Elite 1 Bedroom, 1 King Bed with Sofabed
  • Eco Family Superior
  • Eco Family Suite
  • Signature Eco Junior Suite (3 Adults, 1 Child)
  • Signature Eco Junior Suite (2 Adults, 2 children)
  • Signature Eco Junior Suite (3 Adults, 2 children)
  • Signature Eco Junior Suite (2 Adults, 3 Children)
  • Eco Family Penthouse
  • Eco Family Penthouse (3 adults 1 child)
  • Eco Family Penthouse (2 Adults 2 children)
  • Eco Family Penthouse (3 adults 2 children)
  • Eco Family Penthouse (2 Adults 3 children)
  • Superior Select Adults Only
  • Deluxe Select Adults Only
  • Penthouse Select Adults Only

Location

Carretera Cancún Chetumal Km. 295, Playa del Carmen, 77710, QROO, Mexico
  • On the beach
  • Grand Coral Golf Riviera Maya - 1.5 mi / 2.4 km
  • Quinta Avenida - 5.2 mi / 8.3 km

What’s around

Landmarks

  • On the beach
  • Grand Coral Golf Riviera Maya - 1.5 mi / 2.4 km
  • Quinta Avenida - 5.2 mi / 8.3 km
  • Quinta Alegría Shopping Mall - 5.7 mi / 9.1 km
  • 3D Museum of Wonders - 5.9 mi / 9.4 km
  • Central Square - 6.3 mi / 10.1 km
  • Maroma Beach - 7.5 mi / 12.1 km
  • Puerto Morelos Town Square - 19.4 mi / 31.2 km
  • Yal-ku Lagoon - 30.4 mi / 48.9 km

Getting around

  • Cancun Intl. Airport (CUN) - 53 min drive
  • Airport shuttle (surcharge)

At a glance

Size

  • 956 rooms
  • Arranged over 3 floors

Arriving/leaving

  • Check-in time 3:00 PM-11:30 PM
  • Check-out time is noon

Restrictions related to your trip

  • COVID-19 restrictions.

Special check-in instructions

Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Transfers

  • Airport shuttle*

Parking

  • Free onsite self parking
  • Wheelchair-accessible parking on site
*See fees and policies for additional details or extra charges

At the property

Taking the kids?

  • Children's club

Food and drink

  • 9 restaurants
  • 10 bars/lounges
  • 2 poolside bars
  • Bar/lounge
  • Snack bar/deli
  • Swim-up bar
  • Coffee/tea in a common area

Things to do

  • Fitness classes on site
  • Basketball on site
  • Free bicycles on site
  • Ecotours on site
  • Hiking/biking trails on site
  • Kayaking on site
  • Personal motorized watercraft on site
  • Parasailing on site
  • Sailing on site
  • Scooter/moped rentals on site
  • Scuba diving on site
  • Snorkeling on site
  • Volleyball on site
  • Yoga classes/instruction on site
  • Golfing nearby
  • Skydiving nearby

Working away

  • Meeting rooms

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • Year Built - 2005
  • ATM/banking
  • Designated smoking areas
  • Garden
  • Terrace

Accessibility

  • Wheelchair-accessible parking

Languages Spoken

  • Dutch
  • English
  • Spanish

In the room

Home comforts

  • Air conditioning
  • Ceiling fan
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains

Things to enjoy

  • Balcony

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer

Be entertained

  • 42-inch plasma TV
  • Satellite TV channels

Stay connected

  • Desk
  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

All inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included.
Food and beverages
  • All buffet and à la carte meals, snacks, and beverages included
  • In-room minibar (all beverages included)

Activities and facilities/equipment
Water activities
  • Kayaking
  • Sailing
  • Scuba-diving lessons
  • Snorkeling
  • Surfing/boogie boarding

Land activities
  • Bicycling
  • Fitness facilities
  • Tennis
  • Volleyball

Lessons/classes/games
  • Aerobics
  • Cooking
  • Dancing
  • Language
  • Yoga

Kids' club
  • Supervised activities for children between 2 and 12 years old

Entertainment
  • Onsite entertainment and activities
  • Access to onsite nightclubs
  • Onsite live performances
  • Theme parties

Not included
  • Motorized water sports
  • Scuba-diving excursions
  • Surcharge for premium food items
  • Premium/non-domestic alcoholic beverages
  • Premium food items
  • Childcare
  • Spa/beauty facilities and services
  • Offsite tours
  • Transportation to offsite activities

Spa

SPA SANDOS has 16 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a spa tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Recreation

On Site

  • Fitness facilities
  • Health club
  • Outdoor tennis courts -
  • Sauna
  • Steam room
  • Tennis on site
  • Fitness classes on site
  • Basketball on site
  • Free bicycles on site
  • Ecotours on site
  • Hiking/biking trails on site
  • Kayaking on site
  • Personal motorized watercraft on site
  • Parasailing on site
  • Sailing on site
  • Scooter/moped rentals on site
  • Scuba diving on site
  • Snorkeling on site
  • Volleyball on site
  • Yoga classes/instruction on site
  • Free water park access

Nearby

  • Golfing nearby
  • Skydiving nearby

Awards and affiliations

Green / Sustainable Property
This property participates in Rainforest Alliance Sustainable Tourism Certification, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
This property is affiliated with the International Gay & Lesbian Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex, and asexual (LGBTQ) guests.

Fees & policies

Mandatory feesPay at property

You'll be asked to pay the following charges at check-in or check-out:

  • A tax is imposed by the city: MXN 27 per accommodation, per stay

The charges below are included in the total price displayed:

  • New Year's Eve gala dinner fee for stays on 31 December

Optional extras

  • Airport shuttle service is offered for an extra charge
  • Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Pool, spa, and gym (if applicable)Pay at property

  • Guests under 18 years old are not allowed in the spa
  • Guests under 18 years old are not allowed in the health club, fitness facility, or spa tub

Hygiene and cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

On-site PCR and antigen/rapid COVID-19 testing are both available for a fee.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Policies

Only registered guests are allowed in the guestrooms.

This property does not have elevators.

Guests can rest easy knowing there's a carbon monoxide detector, a smoke detector, and window guards on site.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts Visa, Mastercard, American Express, debit cards and cash.

Also known as

  • Caracol Eco
  • Sandos Eco Resort
  • Caracol Beach
  • Caracol Village Hotel Playa Del Carmen
  • Hotel Sandos Caracol Eco
  • Sandos Caracol Beach Resort Spa
  • Sandos Caracol Eco Hotel
  • Sandos Caracol Mexico
  • Sandos Caracol Riviera Maya
  • Sandos Caracol Eco Resort - All Inclusive Playa del Carmen
  • Sandos Caracol Eco Resort - All Inclusive All-inclusive property
  • Caracol Sandos
  • Caracol Sandos Eco Resort
  • Eco Caracol Sandos
  • Eco Sandos Resort
  • Sandos Caracol Eco
  • Sandos Caracol Eco Playa del Carmen
  • Sandos Caracol Eco All Inclusive Playa del Carmen
  • Sandos Caracol Eco Resort All Inclusive Playa del Carmen

*See fees and policies for additional details or extra charges

FAQs

  • This property confirms that onsite COVID-19 testing (PCR screening) is available for a fee. Furthermore, onsite COVID-19 testing (Antigen/Rapid screening) is available for a fee, disinfectant is used to clean the property, and guests are provided with hand sanitizer. Please note that this information has been provided by our partners.
  • Yes, there's free self parking.
  • Yes, there are 3 outdoor pools and a children's pool.
  • Sorry, pets aren't allowed.
  • You can check in from 3:00 PM - 11:30 PM. Check-out time is noon. Late check-out is available for a charge (subject to availability).
  • Yes, there are 9 onsite restaurants. Nearby restaurants include Fonda Argentina (3.8 mi), El Puerto (4.1 mi), and Casa del Lago (4.2 mi).
  • Yes, an airport shuttle is available.
  • Have fun with onsite activities like kayaking, parasailing, and sailing and improve your game at the onsite tennis courts. Additional recreation onsite includes aerobics , basketball, and ecotours. Indulge in a treatment at the spa and soothe your senses in one of the 5 spa tubs. Sandos Caracol Eco Resort - All Inclusive also has 2 poolside bars, 10 bars, and a nightclub, as well as a sauna, a steam room, and a garden.
7.8.Good.
  • 8.0.Very Good

    5 night stay

    Our check in was quick, we were greeted by a gentleman who signed us up for a hotel tour the next day but it was really to see if we wanted to become members. If you are not interested don’t sign up. It takes like 2 hrs. He did get us a reservation for dinner on the night we arrived and free massages. You cannot reserve a dinner for the day you check in. But do make your reservations right after check in for the nights you will be there and keep your reservation ticket for proof. Best restaurants were Los Lirios and El Templo. Brkfst buffet was pretty good, omelets made every morning and lunch was decent. Service was also good throughout, drinks were offered in the lobby and during the nightly shows and around pool area. You see alot of animals throughout the hotel but you do walk alot between your room to the food area, to pool and lobby. Cenote you could do for 30 min. Beach is not nice For the activities on site you can only reserve the prior morning between the hrs of 8:45-9:45 am which I found limiting. The kayak and snorkel they say you need to be experienced almost not wanting you to do it and to do bike rides tennis shoes are mandatory. We only did the romantic boat ride which was a nice 20 min calm ride. We stayed in a room with bunk beds which was spacious and bed was comfortable near the kids water park which my kids enjoyed. We had no problems with the room. Check out took like 40 min due to staff issues. Overall satisfactory stay but would probably not return.

    5 night family trip, Aug 7, 2021

    Verified Hotels.com guest review

  • 4.0.Fair

    Disorganize with bad customer service

    Service was very bad upon checking in. Lines were very long. They say check in is at 3pm but that was a lie. I did not get my room till 5pm. They gave me no information about the hotel or welcome me upon arriving. Resort was also very disorganized. Called customer service in the front desk several times since the day we checked in regarding no water in the big water bottle and they never replaced my water that day. Took them several days to replace the water. I also had a non working coffee pot in my room. Called them again to get the coffee pot replaced and they never replaced it so I never had a coffee pot during my entire stay. The manager who promised to take care of all the issues did not keep his promise.

    Eloy, 4 night family trip, Jul 22, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Check in/out line takes too long

    The stay was great and the day to day service was also nice. Only thing is the check in and out service takes a long time so the line there takes too long. Waited in line about 45 minutes to check in and about 45 minutes again on my check out day

    Steven, 3 night family trip, Jul 7, 2021

    Verified Hotels.com guest review

  • 6.0.Good

    Not bad ! Jacuzzi was showing some dirty stuff. Buffet was ok The Toscana restaurant !! Nothing impressive!

    Dr J (Jose), 3 night family trip, Jul 7, 2021

    Verified Hotels.com guest review

  • 2.0.Poor

    Nothing

    3 night family trip, Jun 14, 2021

    Verified Orbitz guest review

  • 8.0.Very Good

    Reception - 4 hours spent during our stay there.

    Great unique place. Enjoyed everything except the reception. I would give 0 stars. The checking process takes about 25 - 30 minutes per room. It’s a big issue when there are just 3 people in front of you- that’s 1 hour wait. The sad part we had to go to that same reception 2 times for room bracelet not working to open the room door, and each time had to wait 1 hour. Oh, and remember you must stand in the same line to check out. So, if you want to waist about 4 hours on your vacation at reception, the place is good. The times of reception are not exaggerated in any way. Possibly even longer.

    Jurgita, 5 night family trip, Jun 10, 2021

    Verified Hotels.com guest review

  • 6.0.Good

    Loved all the animals and wildlife walking around. The Mangrove river swim and cenote snorkeling were the highlights. Check-in process was a joke. The resort could upgrade to a digital system vs. doing everything by hand/paper. Staff was ultra-friendly. Super long lines for buffet, transportation, concierge, etc. Dinner reservations were hard to get. Aqua park was in need of some repairs and equipment update but still fun. Overall I would give the resort 4 out of 5 stars.

    6 night family trip, Jun 10, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    8 night family trip, Jun 8, 2021

    Verified Expedia guest review

  • 6.0.Good

    Honestly I'm not sure why it's rated so highly. Most of the food was mediocre, really only one decent restaurant but its always "fully booked". They claim to offer 24hr room service but there's no info about it and staff just tell you scan this QR code which does nothing (we also heard this from multiple guests). The reception is a joke and backs up, there's no one to help at the adult select desk which was advertised as faster. We ended up locked out of our room after the charge in the door died, went to guest services where they said they couldn't help us and that we need to go and wait in the reception line. This took about an hour, and they just sent security to unlock.The rooms aren't great unless you book in the Elite club, which they will aggressively try to sell you when you arrive (don't fall for their free offers, it a long sales pitch which results in nothing). I guess if you have kids this resort is probably fine as most of the activities/shows are geared towards them. Definitely not a great adult resort, even the adults only section. The beach is much smaller than pictured, which was probably affected by the hurricanes so no their fault but they should update their photos. Also VERY rocky! Bring water shoes as they are a must. Lots if seaweed as well but again this can't fully be controlled. Overall, I wouldn't stay here again and honestly Id recommend for both adults or families to stay in Akumal at one of the Grand Palladium resorts. So, SO much better!

    6 night romance trip, Jun 7, 2021

    Verified Travelocity guest review

  • 10.0.Exceptional

    A well oiled machine. Clean, friendly staff. Beautiful environment.

    5 night romance trip, Jun 7, 2021

    Verified Expedia guest review

See all 1,008 reviews