Sandos Caracol Eco Resort - All Inclusive

Photo gallery for Sandos Caracol Eco Resort - All Inclusive

Primary image
On the beach, white sand, sun loungers, beach umbrellas
On the beach, white sand, sun loungers, beach umbrellas
On the beach, white sand, sun loungers, beach umbrellas
3 outdoor pools, pool umbrellas, sun loungers

Overview of Sandos Caracol Eco Resort - All Inclusive

Sandos Caracol Eco Resort - All Inclusive

4.0 star property
All-inclusive beachfront aparthotel with free water park, near Grand Coral Golf Riviera Maya

7.2/10 Good

1,226 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
  • Air conditioning
Map
Carretera Cancún Chetumal Km. 295, Playa del Carmen, QROO, 77710
Main amenities
  • 956 apartments
  • Daily housekeeping
  • On the beach
  • 9 restaurants and 2 poolside bars
  • 10 bars/lounges
  • Full-service spa
  • 3 outdoor pools and 5 spa tubs
  • Free water park
  • Nightclub
  • 2 outdoor tennis courts
  • Health club
  • Sauna
Feel at home
  • Children's pool
  • Children's club
  • Playground on site
  • Private bathroom
  • Garden
  • Terrace

Choose dates to view prices

About this area

What's nearby

  • On the beach
  • Grand Coral Golf Riviera Maya - 11 min drive
  • Quinta Avenida - 14 min drive
  • Mamitas Beach - 21 min drive
  • Playa del Carmen Main Beach - 20 min drive
  • Playa del Carmen Maritime Terminal - 26 min drive
  • Playacar Golf Club - 28 min drive
  • Maroma Beach - 27 min drive
  • Xplor Theme Park - 27 min drive
  • Xcaret Eco Theme Park - 30 min drive
  • Ferry to Cozumel - 32 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 49 min drive
  • Cozumel Intl. Airport (CZM) - 12.5 miles/20.1 km
  • Airport shuttle (surcharge)

Restaurants

  • Arezzo - 11 min walk
  • Los Murales - 12 min walk
  • Koh Thai - 17 min walk
  • La Brasserie - 17 min walk
  • Coco's Cabanas - 6 min drive

About this property

Sandos Caracol Eco Resort - All Inclusive


Property Location
Located in Playa del Carmen, Sandos Caracol Eco Resort - All Inclusive is by the ocean, within a 10-minute drive of Grand Coral Golf Riviera Maya and Quinta Avenida. This 4-star property is 4.9 mi (8 km) from Quinta Alegría Shopping Mall and 5.1 mi (8.2 km) from Central Square.

Rooms
Make yourself at home in one of the 956 air-conditioned rooms featuring free minibar items and plasma televisions. Rooms have private balconies. Complimentary wireless Internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers.

Amenities
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 3 outdoor swimming pools, 5 spa tubs, and a nightclub. Additional amenities at this property include complimentary wireless Internet access, concierge services, and gift shops/newsstands.

Dining
This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.
Grab a bite at one of the property's 9 restaurants, or stay in and take advantage of the 24-hour room service. When you are in need of a refreshing drink, visit the swim-up bar or one of 10 bars/lounges, or 2 poolside bars.


Business, Other Amenities
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. Guests may use a roundtrip airport shuttle for a surcharge, and free self parking is available onsite.

All inclusive

This aparthotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
In-room minibar (all beverages included)

Water activities

Kayaking
Sailing
Scuba-diving lessons
Snorkeling
Surfing/body boarding

Land activities

Bicycling
Fitness facilities
Tennis
Volleyball

Lessons/classes/games

Aerobics
Cooking
Dancing
Language
Yoga

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances
Theme parties

Languages

Dutch, English, Italian, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
On-site PCR testing is available for a fee, and antigen/rapid COVID-19 testing is also available for a fee
This information is provided by our partners.

At a glance

Arriving/Leaving

  • Check-in time from 3:00 PM - 11:30 PM
  • Early check-in subject to availability
  • Late check-in subject to availability
  • Minimum check-in age - 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Children's club

Pets

  • Pets not allowed

Property amenities

Beach

  • On the beach
  • Beach umbrellas
  • Beach towels
  • Beach sun loungers
  • Beach massages

Pool/Spa

  • 3 outdoor pools
  • Sun loungers
  • Umbrellas
  • 5 spa tubs
  • Sauna
  • Steam room
  • Massages
  • Spa services
  • 16 treatment rooms
  • Hydrotherapy
  • Couples treatment room(s)
  • Prenatal massage
  • Body wraps
  • Thai massages
  • Facials
  • Sports massage
  • Aromatherapy
  • Deep-tissue massages
  • Hot stone massages

Internet

  • Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available
  • Roundtrip airport shuttle (surcharge)
  • On site car rental

Family friendly

  • Children's pool
  • Playground
  • Kid's club

Food and drink

  • Coffee/tea maker

Dining

  • 9 restaurants
  • 2 poolside bars, 10 bars/lounges and 1 swim-up bar
  • Stocked minibar (free)
  • Snack bar/deli
  • Coffee/tea in a common area
  • Room service available

Bedrooms

  • Bed sheets provided

Bathrooms

  • Shower
  • Soap
  • Hair dryer
  • Toilet paper
  • Free toiletries
  • Shampoo

Entertainment

  • Plasma TV with satellite service
  • Pool or billiards table

Outdoor areas

  • Balcony
  • Terrace
  • Garden

Laundry

  • Dry cleaning/laundry service
  • Laundry facilities

Work spaces

  • Laptop workspace

Comfort

  • Air conditioning
  • Ceiling fan

Pets

  • No pets allowed

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevators
  • Upper floors accessible by stairs only
  • Wheelchair-accessible parking
  • Designated smoking areas

Services and conveniences

  • Concierge services
  • Tour/ticket assistance
  • Daily housekeeping
  • Multilingual staff
  • Iron/ironing board
  • Phone
  • Luggage storage
  • Blackout drapes/curtains
  • Safe at front desk
  • Laptop-compatible safe

Location highlights

  • Near the ocean
  • Next to a golf course

Things to do

  • 18 holes of golf
  • Health club
  • 2 outdoor tennis courts
  • Free access to water park
  • Nightclub
  • Waterslide
  • Kayaking on site
  • Yoga classes on site
  • Tennis on site
  • Parasailing on site
  • Volleyball on site
  • Beach yoga on site
  • Ecotours on site
  • Hiking/biking trails on site
  • Basketball on site
  • Scuba diving on site
  • Skydiving nearby
  • Golf nearby

Safety features

  • Carbon monoxide detector
  • Smoke detector
  • Window guards

General

  • 956 rooms
  • 3 floors
  • Built in 2005

Special features

All inclusive

This aparthotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
In-room minibar (all beverages included)

Water activities

Kayaking
Sailing
Scuba-diving lessons
Snorkeling
Surfing/body boarding

Land activities

Bicycling
Fitness facilities
Tennis
Volleyball

Lessons/classes/games

Aerobics
Cooking
Dancing
Language
Yoga

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances
Theme parties

Spa

SPA SANDOS has 16 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a spa tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Awards and affiliations

Green / Sustainable Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Fees & policies

Refundable deposits

  • A damage deposit of MXN 5000 will be collected before check-in

Optional extras

  • Airport shuttle service is offered for an extra charge
  • Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Pool, spa, & gym (if applicable)

  • Guests under 18 years old are not allowed in the health club, fitness facility, or spa tub, while guests under 6 years old are only allowed in the swimming pool with adult supervision
  • Guests under 18 years old are not allowed in the spa

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

On-site PCR and antigen/rapid COVID-19 testing are both available for a fee.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Policies

Only registered guests are allowed in the guestrooms.

This property does not have elevators.

Guests can rest easy knowing there's a carbon monoxide detector, a smoke detector, and window guards on site.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

This property accepts credit cards, debit cards and cash.

A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31.

Also known as

Caracol Eco
Caracol Sandos
Caracol Sandos Eco Resort
Eco Caracol Sandos
Eco Sandos Resort
Sandos Caracol Eco
Sandos Caracol Eco Playa del Carmen
Sandos Caracol Eco All Inclusive Playa del Carmen
Sandos Caracol Eco Resort All Inclusive Playa del Carmen
Sandos Eco Resort
Caracol Beach
Caracol Village Hotel Playa Del Carmen
Hotel Sandos Caracol Eco
Sandos Caracol Beach Resort Spa
Sandos Caracol Eco Hotel
Sandos Caracol Mexico
Sandos Caracol Riviera Maya

Frequently asked questions

What are the cleanliness and hygiene measures currently in place at Sandos Caracol Eco Resort - All Inclusive?
This property confirms that onsite COVID-19 testing (PCR screening) is available for a fee. Furthermore, onsite COVID-19 testing (Antigen/Rapid screening) is available for a fee, disinfectant is used to clean the property, and guests are provided with hand sanitizer. Please note that this information has been provided by our partners.
Is there a pool at Sandos Caracol Eco Resort - All Inclusive?
Yes, there are 3 outdoor pools and a children's pool.
Are pets allowed at Sandos Caracol Eco Resort - All Inclusive?
Sorry, pets aren't allowed.
Is parking offered on site at Sandos Caracol Eco Resort - All Inclusive?
Yes, there's free self parking.
Is airport shuttle service offered by Sandos Caracol Eco Resort - All Inclusive?
Yes, an airport shuttle is available.
What are the check-in and check-out times at Sandos Caracol Eco Resort - All Inclusive?
You can check in from 3:00 PM - 11:30 PM. Check-out time is noon. Late check-out is available for a charge (subject to availability).
What is there to do at Sandos Caracol Eco Resort - All Inclusive and nearby?
Have fun with onsite activities like kayaking, parasailing, and sailing and improve your game at the onsite tennis courts. Additional recreation onsite includes aerobics, basketball, and ecotours. Indulge in a treatment at the spa and soothe your senses in one of the 5 spa tubs. Sandos Caracol Eco Resort - All Inclusive also has 2 poolside bars, 10 bars, and a nightclub, as well as a sauna, a steam room, and a garden.
Are there restaurants at or near Sandos Caracol Eco Resort - All Inclusive?
Yes, there are 9 onsite restaurants. Nearby restaurants include Arezzo (11-min walk), Los Murales (12-min walk), and Fonda Argentina (3.2 mi).
Does Sandos Caracol Eco Resort - All Inclusive have any outdoor private spaces?
Yes, each apartment features a balcony.
What's the area around Sandos Caracol Eco Resort - All Inclusive like?
Sandos Caracol Eco Resort - All Inclusive is located a short 9-minute walk from Playa Xcalacoco.

Overall score and ratings

7.2

Good

8.0/10

Cleanliness

7.6/10

Staff & service

7.5/10

Amenities

7.7/10

Property conditions & facilities

8.5/10

Eco-friendliness

4/10 Fair

Food poisoning.
Stear clear of the food. It ruined our vacation due to our whole family getting food poisoning. Worse feeling in my life sitting in a hotel room in a foreign country with no help. No telling how long the food sits out but we were not the only families that got sick that evening, 7/17/2022. Also, I tend to tip the staff even though it’s a all inclusive resort. When peopl start to trend towards not tipping that affects the quality of service at these type of resorts. So those of you reading this please tip the staff and it will eventually help the quality of food and service. I take attest a couple $200-300 in singles for that reason alone. This is still not an excuse for my family and I getting food poisoning.
Andrew, 6-night family trip
Verified Hotels.com guest review

4/10 Fair

The property is beautiful, however, there was a very slow check in process and no personnel to guide you at check in time about where to go to learn about what the resort had to offer.
Luis Fernando, 5-night family trip
Verified Expedia guest review

10/10 Exceptional

Excellent. My daughter loved it!!
Yanet, 4-night family trip
Verified Orbitz guest review

2/10 Poor

VIANEY, 4-night trip
Verified Expedia guest review

10/10 Exceptional

So many things to do at this resort. It’s so pretty! The staff was so friendly and helpful. We had a great time!
Stephanie Raynell, 5-night family trip
Verified Expedia guest review

10/10 Exceptional

Great staff
Hugo, 5-night family trip
Verified Expedia guest review

8/10 Very Good

Check in process us annoying but everything else was good. Mexican restaurant food took for ever and not the kind of Mexican food we know in US. Beautiful properties, loved the water park, swimming pools and the Eco, nature environment. Entertainment too was very good. Had everything for everyone. Loved it. Rooms too were very clean and everyone was nice. Highly recommend the resort.
Esther, 5-night family trip
Verified Expedia guest review

10/10 Exceptional

It was the best hotel !!!!
Adam, 9-night family trip
Verified Expedia guest review

2/10 Poor

The only excelente review is about the employees, they are very courteous staff. The food is bad. The room locations are far far away from everything. The room have old furniture and the matress are terrible.
Ruben, 6-night family trip
Verified Expedia guest review

6/10 Good

The food could have been better…. No self laundry which sucked
Ani Contreras, 7-night family trip
Verified Expedia guest review