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Sandos Caracol Eco Resort - All Inclusive, Playa del Carmen

4-star4 stars
Carretera Cancún Chetumal Km. 295Playa del CarmenQROO77710Mexico

Beachfront resort in Playa del Carmen with free water park, spa
  • Free WiFi and free parking
Good7.6
  • My family has stayed at 5 or 6 all inclusive resorts, as a whole package this was our…Apr 5, 2018
  • Family of 4 (6+8 yr old boys) just got back today. While we did have a good time i cant…Jan 21, 2018
978See all 978 Hotels.com reviews
From 13,864 reviewsTripAdvisor Traveller Rating

Sandos Caracol Eco Resort - All Inclusive, Playa del Carmen

from $242
  • Standard Room
  • Deluxe Room, Jetted Tub
  • Superior Room, 2 Queen Beds
  • Elite Penthouse, Jetted Tub
  • Royal Elite 1 Bedroom, 1 King Bed with Sofabed
  • Signature Eco Superior
  • Signature Eco Junior Suite
  • Signature Eco Junior Suite (3 Adults, 1 Child)
  • Signature Eco Junior Suite (2 Adults, 2 children)
  • Signature Eco Junior Suite (3 Adults, 2 children)
  • Signature Eco Junior Suite (2 Adults, 3 Children)
  • Eco Family Penthouse
  • Eco Family Penthouse (3 adults 1 child)
  • Eco Family Penthouse (2 Adults 2 children)
  • Eco Family Penthouse (3 adults 2 children)
  • Eco Family Penthouse (2 Adults 3 children)

About Sandos Caracol Eco Resort - All Inclusive, Playa del Carmen

All-inclusive resort with a water park in Playa del Carmen

Beach and jungle retreat

The beachfront Sandos Caracol Eco Experiences Resort is located amid a lush green area at the edge of an exotic jungle. It's a 45-minute car ride from Cancun International Airport and a 15-minute drive from downtown Playa del Carmen.

Swimming with dolphins

When you step out of the hotel you'll find yourself surrounded by mangroves, natural lagoons, and excellent beaches. You can swim with dolphins at Xcaret Eco Park, a 19-minute drive away, while a 20-minute car ride leads to the city and Fifth Avenue's shops and restaurants.

Pools, spa, restaurants

You can choose between global cuisines at 7 restaurants, while 3 pools, a fitness center, tennis courts, and a water park will keep you busy. Parents can drop little ones off at the kids' club and enjoy time at Spa Sandos with a variety of services including facials and body treatments, and reflexology. Golfers can practice their swing at Grand Coral Golf Club next door.

Balconies and stocked minibars

The resort comprises 46 3-storey villas with a total of 738 rooms ranging from family and standard rooms to Royal Elite penthouse. Standard rooms come with balconies or terraces with either garden, pool, or jungle views, as well as cable TVs and stocked minibars.

At a glance

Key facts

Hotel size

  • This hotel has 956 rooms
  • This hotel is arranged over 3 floors

Arriving/leaving

  • Check-in time starts at 3 PM
  • Check-out time is noon

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 18

Travelling with others

Children

  • Babysitting/childcare *

  • Free children's club (ages 2 - 12)

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transportation

Parking

  • Free self parking

Other information

  • All-inclusive (taxes and gratuities included)
* See small print for additional details or extra charges

In the hotel

Taking the kids?
  • Children's club (free)
  • In-room childcare (surcharge)
  • Supervised childcare/activities (free)
Food and drink
  • 9 restaurants
  • 10 bars/lounges
  • 2 poolside bars
  • Snack bar/deli
  • Swim-up bar
  • Coffee/tea in a common area
Things to do
  • Beach sun loungers
  • Beach umbrellas
  • Number of outdoor pools - 3
  • Children's pool
  • Fitness facilities
  • Outdoor tennis courts - 2
  • Full-service spa
  • Spa treatment room(s)
  • Nightclub
  • Free water park access
  • Beach towels
  • Waterslide
  • Health club
  • Number of spa tubs - 5
  • Swim-up bar
  • Steam room
  • Pool sun loungers
  • Sauna
  • Pool umbrellas
  • Arcade/game room
  • Billiards or pool table
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Year Built 2005
  • ATM/banking
  • Designated smoking areas
  • Garden
  • Terrace

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Ceiling fan
  • Iron/ironing board
Sleep well
  • Blackout drapes/curtains
Things to enjoy
  • Balcony
Freshen up
  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
Be entertained
  • TV
  • Cable TV channels
Stay connected
  • Desk
  • Free WiFi
  • Phone
More
  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Special features

All inclusive

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included.
Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • In-room minibar (all beverages included)

Activities and facilities/equipment
Water activities
  • Kayaking
  • Sailing
  • Scuba-diving lessons
  • Snorkeling
  • Surfing/boogie boarding

Land activities
  • Bicycling
  • Fitness facilities
  • Tennis
  • Volleyball

Lessons/classes/games
  • Aerobics
  • Cooking
  • Dancing
  • Language
  • Yoga

Kids' club
  • Supervised activities for children between 2 and 12 years old

Entertainment
  • Onsite entertainment and activities
  • Access to onsite clubs
  • Onsite live performances
  • Theme parties

Not included
  • Motorized water sports
  • Scuba-diving excursions
  • Premium food items
  • Premium and/or non-domestic beverages
  • Bottled wine
  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Offsite tours
  • Transportation to offsite activities

Awards and affiliations

Green / Sustainable Property
This property participates in Rainforest Alliance Sustainable Tourism Certification, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Sandos Caracol Eco Resort - All Inclusive, Playa del Carmen’s small print

Also known as

  • Caracol Eco
  • Sandos Eco Resort
  • Caracol Beach
  • Caracol Village Hotel Playa Del Carmen
  • Hotel Sandos Caracol Eco
  • Sandos Caracol Beach Resort Spa
  • Sandos Caracol Eco Hotel
  • Sandos Caracol Mexico
  • Sandos Caracol Riviera Maya
  • Caracol Sandos
  • Caracol Sandos Eco Resort
  • Eco Caracol Sandos
  • Eco Sandos Resort
  • Sandos Caracol Eco
  • Sandos Caracol Eco Playa del Carmen
  • Sandos Caracol Eco Resort All Inclusive
  • Sandos Caracol Eco Resort All Inclusive Playa del Carmen

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Children under 6 years old are not allowed in the swimming pool without adult supervision.

Guests under 18 years old are not allowed in the health club, fitness facility, or spa tub.

Guests under 18 years old are not allowed in the spa.

Mandatory fees

You’ll be asked to pay the following charges at check in or check out:

  • Sanitation services: MXN 20 per night

The charges below are included in the total price displayed:

  • New Year's Eve gala dinner fee for stays on 31 December

Optional extras

Babysitting/childcare is available for an extra charge

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

What’s around Sandos Caracol Eco Resort - All Inclusive, Playa del Carmen

Top spots nearby

Recommended by this property

  • El Camaleon Golf Club (30-minute walk)
  • Mamitas Beach Club (39-minute walk)
  • Quinta Avenida (44-minute walk)
  • Plaza Las Americas (44-minute walk)
  • Quinta Alegria (45-minute walk)
  • Central Square (3.3 mi / 5.3 km)
  • Maroma Beach (6.6 mi / 10.7 km)
  • Xcaret Eco Theme Park (7.7 mi / 12.4 km)

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 42 min drive
  • Free self parking

Recent reviews

Good 7.6 From 978 reviews

Sandos Caracol Eco Resort - All Inclusive, Playa del Carmen
Good6.0
Good, but not great customer service or cleaning.
We had a great first impression. They gave us a bottle of sparkling wine and fruit upon our arrival. The room was clean and nice. However, they did not come to clean our room on any night. We had to call them after dinner and ask for clean towels or water. Sometimes, they wouldn’t come even after that. Also, they lied to us and told us in order to use our coupon, we had to listen to a 90 min presentation (which lasted 2.5 hours). We found out that we didn’t need to listen to this. They also would not honor my spa coupon because I didn’t present it at the time i booked it. This makes no sense to us. I felt like they could have made us happy by honoring it and they would not bend at all. The food was good and they had variety, but not a lot of options for picky eaters (small kids who only eat plain pasta or chicken fingers, etc). Great game room, cenote, wildlife, and beach (although rocky).
A Traveler, us5 night trip
Sandos Caracol Eco Resort - All Inclusive, Playa del Carmen
Very Good8.0
We would stay again, knowing what we now know
The resort was amazing and more than what we expected in reference to the Eco aspect. Obviously, the water park with the slides was why we booked the hotel for my son. My son, who loves nature and animals, was even more excited to see wild Coati, monkeys, peacocks, etc running freely around the resort. Snorkeling in the natural cenotes and traveling the underground tunnels was also exciting. The nightly shows regarding the Mayan people was educational and entertaining to watch. The only thing we wished we had known in advance, or upon check in, was that there are restaurant shut down to children on certain days. We did not know these days in advance and was turned away from two restaurants we had planed to eat at for dinner. there are already adult only areas, which we respected, but to shut out children to restaurants in the common area does not seem right. The resort seems to attract more families than the adult only crowd. Left the families eating more that the buffets, which best meals are usually breakfast. Either way, when we were able to eat at the restaurants, the food was great. The resort also offered a kids club which we did not use due to our son being 12 and more mature than the scheduled activities. He did enjoy the ping pong, pool tables and foosball area. There is a spa and gym (again children under 18 were not able at all) which we tried to use when our son was at the water park. Facility was nice and the massages were exceptional.
Angela, us6 night family trip
Sandos Caracol Eco Resort - All Inclusive, Playa del Carmen
Very Good8.0
Overall, it's good. The food is so so, both buffet and the sit-down restaurants.
A Traveler, us4 night family trip
Sandos Caracol Eco Resort - All Inclusive, Playa del Carmen
Exceptional10.0
the food was good, in the service rene thanks for your service, the staff was amazing in special Carlos cristo, I complete it love the hotel.. Jorge dogs trainer was so rude and really disrespect full with us and the reception staff their have a really bad service
fam. barrera, us3 night trip

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Sandos Caracol Eco Resort - All Inclusive, Playa del Carmen

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