Skip to main content

Sandos Caracol Nature Resort & Water Park All Inclusive

4.0 star property
All-inclusive beachfront property with free water park, near Gran Coyote Golf

Choose dates to view prices

Escape to Sandos Caracol Eco Resort - All Inclusive, a tranquil oasis with an adjacent golf course and access to the nearby Quinta Alegría Shopping Mall. Bask in the sun on a pristine white sand beach, indulge in rejuvenating spa treatments at SPA SANDOS or enjoy any of the 9 on-site restaurants.

Reviews

7.2 out of 10
Good

Popular amenities

  • Pool
  • Free parking
  • Free WiFi
  • Restaurant

Main amenities (12)

  • Daily housekeeping
  • On the beach
  • 7 restaurants and 2 poolside bars
  • 9 bars/lounges
  • Full-service spa
  • 2 outdoor pools and 5 hot tubs
  • Free water park
  • Health club
  • Outdoor tennis court
  • Sauna
  • Steam room
  • Free use of bicycles

Feel at home (6)

  • Children's pool
  • Children's club
  • Playground on site
  • Private bathroom
  • Garden
  • Terrace
$215 nightly
The total price is $265
Aug 1 - Aug 2
Total with taxes and fees

Room options

Available filters for rooms
Showing 12 of 12 rooms

View all photos for Room Superior with Pool View

Free minibar, in-room safe, desk, laptop workspace

Room Superior with Pool View

  • 419 sq ft
  • Sleeps 4
  • Free WiFi

View all photos for Suite Master with Pool View

Free minibar, in-room safe, desk, laptop workspace

Suite Master with Pool View

  • 667 sq ft
  • Sleeps 4
  • Free WiFi

View all photos for Suite Premium with Pool View

Free minibar, in-room safe, desk, laptop workspace

Suite Premium with Pool View

  • 667 sq ft
  • Sleeps 4
  • Free WiFi

View all photos for Pool View Superior

A hotel room with two beds, a flat-screen TV, and a painting of water droplets on a leaf.

Pool View Superior

7.0 out of 10
Good
(20 reviews)
  • Ocean view
  • 420 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds OR 1 King Bed
  • Free WiFi

View all photos for Pool View Penthouse

A four-poster bed with a white comforter and pillows, a bedside table with a phone and a small lamp, and a freestanding bathtub with flowers.

Pool View Penthouse

  • Ocean view
  • 667 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed
  • Free WiFi

View all photos for Pool View 1 Bedroom Suite

A four-poster bed with a white mattress and green pillows, a bedside table with a lamp, and a TV on a wooden stand.

Pool View 1 Bedroom Suite

7.8 out of 10
Good
(14 reviews)
  • Ocean view
  • 667 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed
  • Free WiFi

View all photos for Eco Family Superior

A bedroom with a bed, bedside tables, a bench, a ceiling fan, and a view of the outdoors.

Eco Family Superior

8.2 out of 10
Very good
(165 reviews)
  • Garden view
  • 322 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Twin Bunk Bed
  • Free WiFi

View all photos for Eco Family Suite

Eco Family Suite | Free minibar, in-room safe, desk, laptop workspace

Eco Family Suite

8.0 out of 10
Very good
(15 reviews)
  • Garden view
  • 441 sq ft
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed and 1 Twin Bunk Bed
  • Free WiFi

View all photos for Eco Family Penthouse

A bedroom with a large bed, bedside tables, a bench, a desk, a ceiling fan, and a window with a view of greenery.

Eco Family Penthouse

8.6 out of 10
Excellent
(13 reviews)
  • Garden view
  • 689 sq ft
  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed and 1 Large Twin Bunk Bed
  • Free WiFi

View all photos for Superior Select Adults Only

A hotel room with a large bed, a wooden headboard, a desk, a chair, a sofa, and a television.

Superior Select Adults Only

7.2 out of 10
Good
(36 reviews)
  • Garden view
  • 420 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Queen Beds
  • Free WiFi

View all photos for Deluxe Select Adults Only

A hotel room with a bed, a sofa, a table with fruit and a bottle, and a TV on the wall.

Deluxe Select Adults Only

8.2 out of 10
Very good
(12 reviews)
  • Garden view
  • 441 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed and 1 Twin Sofa Bed
  • Free WiFi

View all photos for Penthouse Select Adults Only

A four-poster bed with a wooden frame, a television on the wall, and a small table beside the bed.

Penthouse Select Adults Only

  • Garden view
  • 667 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed and 1 Twin Sofa Bed
  • Free WiFi

Similar properties

Indoor pool, 12 outdoor pools, open 8:00 AM to 8:00 PM, free cabanas
Grand Riviera Princess - All Inclusive
Playa del Carmen
  • Pool
  • Free breakfast
  • Spa
  • Free parking
8.2 out of 10, Very Good, 4,539 reviews
$223 nightly
The price is $273
Jul 15 - Jul 16
Total with taxes and fees
Grand Riviera Princess - All Inclusive
Compare similar properties
Mod logo
Earn OneKeyCash on thousands of hotels when you sign in and book. More rewards for more adventures!
Sign inSign up, it's free

About the neighborhood

Map
Carretera Cancún Chetumal Km. 295, Playa del Carmen, QROO, 77710

What's nearby

  • Playa Xcalacoco - 14 min walk - 1.2 km
  • Gran Coyote Golf - 7 min drive - 3.5 km
  • Quinta Avenida - 13 min drive - 5.7 km
  • Playa del Carmen Main Beach - 13 min drive - 5.7 km
  • Maroma Beach - 22 min drive - 16.5 km

Getting around

  • Cancun Intl. Airport (CUN) - 46 min drive
  • Tulum Intl. Airport (TQO) - 105 min drive
  • Cozumel Intl. Airport (CZM) - 12.6 miles/20.2 km
  • Airport shuttle (surcharge)

Restaurants

  • ‪La Laguna - ‬5 min walk
  • ‪Las Máscaras - ‬4 min walk
  • ‪El Templo - ‬3 min walk
  • ‪Bar L'Elefant - ‬1 min walk
  • ‪Snack El nido - ‬2 min walk

About this property

Sandos Caracol Nature Resort & Water Park All Inclusive

  • At Sandos Caracol Nature Resort & Water Park All Inclusive, you can spend time at the beach enjoying beach umbrellas, beach massages, and yoga, plus you'll be within a 10-minute drive of Gran Coyote Golf. There's plenty of fun with the 2 outdoor pools and free water park, and guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, aromatherapy, and hydrotherapy. Dining choices include 7 restaurants and the 2 poolside bars are great places to grab a cold drink. Other highlights at this all-inclusive property include 9 bars/lounges, a health club, and a fitness center. Fellow travelers like the family-friendly amenities.

All inclusive details

  • This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

  • Gratuities are included.

Food and beverages

    • All buffet and à la carte meals, snacks, and beverages included
    • In-room minibar (all beverages included)

Water activities

    • Kayaking
    • Sailing
    • Scuba-diving lessons
    • Snorkeling
    • Surfing/body boarding

Land activities

    • Bicycling
    • Fitness facilities
    • Tennis
    • Volleyball

Lessons/classes/games

    • Aerobics
    • Dancing
    • Yoga

Entertainment

    • Onsite entertainment and activities
    • Access to onsite nightclubs
    • Onsite live performances
    • Theme parties

At a glance

DONE

Hotel size

    • 956 rooms
    • Arranged over 3 floors
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
    • Early check-in subject to availability
    • Late check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is noon
    • Late check-out subject to availability
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • Information provided by the property may be translated using automated translation tools
    • The water park will be closed one day a week for preventative maintenance. The water park is open from 10:00 AM to 5:00 PM for adults and from 9:00 AM to 6:00 PM for children.
DONE

Required at check-in

    • Credit card required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • No cribs (infant beds)
    • Children's club
DONE

Pets

    • Pets not allowed
WIFI

Internet

    • Free WiFi in public areas
LOCAL_PARKING

Parking

    • Free onsite self parking
DONE

Transfers

    • Airport shuttle*
DONE

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • 7 restaurants
  • 9 bars/lounges
  • 2 poolside bars
  • Swim-up bar
  • Coffee/tea in a common area
  • Snack bar/deli

Traveling with children

  • Children's club
  • Free water park access
  • Children's pool
  • Playground

What to do

  • On the beach
  • Tennis
  • Padel court
  • Beach yoga
  • Fitness classes
  • Beach volleyball
  • Ecotours
  • Hiking/biking trails
  • Scooter/moped rentals
  • Kayaking
  • Parasailing
  • Sailing
  • Personal watercraft (motorized)
  • Scuba diving
  • Snorkeling
  • Shopping
  • Pool table
  • Golfing nearby
  • Windsurfing nearby
  • Skydiving nearby

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • On-site car rental
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Free bicycle rentals
  • Beach sun loungers
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas

Facilities

  • Built in 2005
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Health club
  • Adjacent to a golf course
  • 2 outdoor pools
  • Free water park
  • Full-service spa
  • Outdoor padel court
  • Outdoor pickleball court
  • 5 hot tubs
  • Outdoor tennis court
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • Waterslide
  • Banquet hall

Accessibility

  • Upper floors accessible by stairs only

Room amenities

Be entertained

  • Plasma television
  • Satellite TV channels

Home comfort

  • Air conditioning
  • Ceiling fan
  • Free stocked minibar
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains

What to enjoy

  • Balcony

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Phone

More

  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

Spa

Spa Sandos has 16 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Fees & policies

Refundable deposits

  • A damage deposit of MXN 5000 will be collected before check-in

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • Sanitation services: MXN 85 per night

Optional extras

  • Airport shuttle service is offered for an extra charge
  • Late check-out can be arranged for an extra charge (subject to availability)

Pool, spa, & gym (if applicable)

  • Guests under 18 years old are not allowed in the health club, fitness facility, or hot tub, while guests under 6 years old are only allowed in the swimming pool with adult supervision
  • Guests under 18 years old are not allowed in the spa

Policies

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
Only registered guests are allowed in the guestrooms.
This property does not have elevators.
Guests can rest easy knowing there's a carbon monoxide detector, a smoke detector, and window guards on site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31.
At Sandos Hotels, the all-inclusive experience includes comfortable accommodations, continuous entertainment, and a wide variety of activities designed for guests of all ages. Please note that the schedules of restaurants, bars, the Kids Club, and activities are subject to change without prior notice. As an added value, guests staying at Sandos Caracol can enjoy unique experiences such as natural cenotes, eco-adventures, and an exciting water park featuring 29 water slides for both children and adults. These experiences allow guests to personalize each day of their stay and create even more memorable vacation experiences. Please note that the availability and schedules of these experiences may vary due to maintenance activities, operational requirements, weather conditions, or other unforeseen circumstances. Such changes do not affect the all-inclusive plan or the core services included in the guest experience.

Also known as

Caracol Eco
Caracol Sandos
Caracol Sandos Eco Resort
Eco Caracol Sandos
Eco Sandos Resort
Sandos Caracol Eco
Sandos Caracol Eco Playa del Carmen
Sandos Caracol Eco All Inclusive Playa del Carmen
Sandos Caracol Eco Resort All Inclusive Playa del Carmen
Sandos Eco Resort
Caracol Beach
Caracol Village Hotel Playa Del Carmen
Hotel Sandos Caracol Eco
Sandos Caracol Beach Resort Spa
Sandos Caracol Eco Hotel
Sandos Caracol Mexico
Sandos Caracol Riviera Maya

Frequently asked questions

Is there a pool at Sandos Caracol Nature Resort & Water Park All Inclusive?

Yes, there are 2 outdoor pools and a children's pool.

Are pets allowed at Sandos Caracol Nature Resort & Water Park All Inclusive?

Sorry, pets aren't allowed.

Is parking offered on site at Sandos Caracol Nature Resort & Water Park All Inclusive?

Yes, there's free self parking.

Is airport shuttle service offered by Sandos Caracol Nature Resort & Water Park All Inclusive?

Yes, an airport shuttle is available.

What are the check-in and check-out times at Sandos Caracol Nature Resort & Water Park All Inclusive?

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM. Check-out time is noon. Late check-out is available for a charge (subject to availability).

Is there an onsite casino at Sandos Caracol Nature Resort & Water Park All Inclusive?

No, this property doesn't have a casino, but Riviera Gran Casino (13-min drive) is nearby.

What is there to do at Sandos Caracol Nature Resort & Water Park All Inclusive and nearby?

Have fun with onsite activities like kayaking, parasailing, and sailing and improve your game at the onsite tennis courts. Additional recreation onsite includes fitness classes, ecotours, and yoga. Indulge in a treatment at the spa and soothe your senses in one of the 5 hot tubs. Sandos Caracol Nature Resort & Water Park All Inclusive also has 2 poolside bars, 9 bars, and a sauna, as well as a steam room and a garden.

Are there restaurants at or near Sandos Caracol Nature Resort & Water Park All Inclusive?

Yes, there are 7 onsite restaurants.

Does Sandos Caracol Nature Resort & Water Park All Inclusive have any outdoor private spaces?

Yes, every room features a balcony.

What's the area around Sandos Caracol Nature Resort & Water Park All Inclusive like?

Sandos Caracol Nature Resort & Water Park All Inclusive is a short 12-minute walk from Playa Xcalacoco and 9 minutes' walk from Chun-Zumbul (diving site).

Have a question?

AI iconBeta

Get instant answers with AI powered search of property information and reviews.

Reviews

Sandos Caracol Nature Resort & Water Park All Inclusive Reviews

7.2

Good

7.8

Cleanliness

7.4

Amenities

7.6

Staff & service

7.2

Property conditions & facilities

Popular mentions

Food
Room
Service staff
Restaurant
Beach
Buffets
Children
Booking
Family friendly
Recreation

Reviews

Verified

10/10 Exceptional

Resort was clean staff was great restaurants were also very good
Darryn Robert, 7-night trip
Verified

10/10 Exceptional

Enjoyed the stay, food was delicious. A lot of entertainment on the property for adults and kids. Would love to go back again.
Lubov, 5-night trip
Verified

10/10 Exceptional

The staff were outstanding. The buffet had many options and they were very helpful for my child's allergies.
Evan, 7-night trip
Verified

10/10 Exceptional

Absolutely INCREDIBLE RESORT. The staff is SO helpful and kind. The nature is so beautiful. So much to do for families and people of ALL ages. Already planning another trip back!!
Laura, 7-night trip
Verified

10/10 Exceptional

We truly enjoyed our stay at this resort, especiailly the Mexican buffet! We loved the evening shows, truly stunning. Also it was great to have access to 24/7 snack bar. Great to be in nature as well and fun for kids - we didn't even need to go to the indoor playground, but looked fun as well. Great bus access to the city as well.
David, 6-night trip
Verified

10/10 Exceptional

Great place for traveling with kids,
Luis Alberto, 3-night trip
Verified

10/10 Exceptional

The shows were great that they had each night, water slides were fun for the kids. Judy & Samantha were amazing to deal with and book the on resort restaurants, book excursions and helpful with any inquiries. The beach was beautiful, there were chairs and beds, easy to watch the kids and relax.
Kayla, 7-night trip
Verified

8/10 Very good

The staff was exceptionally friendly. The rooms were clean, but very well worn. There were many activities to choose from.
Gayle, 5-night trip
Verified

8/10 Very good

Staff was great. Lots to do on the resort.
Terence, 7-night trip
Verified

10/10 Exceptional

Great stay. Loved the food and service beautifully set in amongst the forest full of animals and critters
Rob Stanley, 14-night trip
Verified

10/10 Exceptional

We were lucky to have amazing Expedia concierge people, Regina and Judy, who made our trip easy and stress free. They went above and beyond with any of our requests. This property is massive with lots to see and do. We had the Family penthouse with an amazing location close to the beach. The space was incredible and much appreciated.
KRISTOPHER LEE, 7-night trip
Verified

10/10 Exceptional

Clean rooms! Beautiful grounds and beach! Staff very friendly and helpful! Great food and entertainment.
Erica, 9-night trip
Verified

10/10 Exceptional

Great service, good food, lots to do!!
Rachel, 7-night trip
Verified

8/10 Very good

Clean rooms. Good food. Pools were great. Concierge staff was exceptional.
Stephen W, 7-night trip
Verified

10/10 Exceptional

Great resort ! Great staff! Highly recommend for families! Fun water park & beach access.
Selina Eliane, 7-night trip
Verified

10/10 Exceptional

Everything was fresh and the place is clean and easy to walk around.
Aracelis, 3-night trip
Verified

8/10 Very good

Great resort for the family! So much to see and do! Staff was friendly & rooms were clean. Would go back!
Kristy, 4-night trip
Verified

10/10 Exceptional

Beautiful grounds, lots of activities and friendly staff.
paul, 2-night trip
Verified

10/10 Exceptional

The resort was nice, beach and pool and food were pretty good. Lots of activities. Everyone enjoyed the pool and nightly entertainment. Kids loved all the animals around the resort. Room was cleaned and stocked every day. The property is very large which was fine with us, there was plenty of spaces and trails to explore.
Matthew, 7-night trip
Verified

10/10 Exceptional

Staff were very friendly and helpful! The pools were extremely cold though and the food options could’ve been better but we loved it and would definitely come back!
Danielle Marin, 5-night trip
Verified

10/10 Exceptional

Perfect family, friendly resort, especially with a one year-old everything was great about this trip, especially the entertainment group
Esequiel, 6-night trip
Verified

10/10 Exceptional

Samantha and Judy helped us everytime they saw us out and about and anytime we texted them about wanting a reservation. Super friendly and nice loved it.
Yulanda, 3-night trip
Verified

10/10 Exceptional

everything about the trip was amazing. The room, the services. The resort exceeded my expectations, so much to do. All the staff there were kind and caring. Will definitely come back.
Joanne Louise, 5-night trip
Verified

4/10 Fair

Small rooms, impossible to make reservations on the app, multiple restaurants closed throughout the week, buffet was mediocre at best, adult only pool wasn't working and was dirty, water park closed one of our days and the main pool is small and packed. The staff is super nice, shows/entertainment almost every night, beautiful spa and awesome wildlife on in the property wont be back. Definitely wasn't a $7,000 experience
Jamie, 5-night trip
Verified

10/10 Exceptional

Very attentive staff.
Noemi, 5-night trip