Is there a pool at Pachamaya Holistic Wellness & Spa?

Yes, there's an outdoor pool. Guests have pool access from 8:00 AM to 9:00 AM.

Are pets allowed at Pachamaya Holistic Wellness & Spa?

Yes, cats and dogs stay free. A deposit of MXN 500 per stay is required. Service animals are exempt from fees. Food and water bowls are available.

Is parking offered on site at Pachamaya Holistic Wellness & Spa?

Yes, there's free self parking.

Is airport shuttle service offered by Pachamaya Holistic Wellness & Spa?

Yes, a shuttle from the airport to the hotel is available. The charge is MXN 750 per vehicle.

What are the check-in and check-out times at Pachamaya Holistic Wellness & Spa?

Check-in start time: 3:00 PM; Check-in end time: 10:00 PM. Check-out time is noon.

Is there an onsite casino at Pachamaya Holistic Wellness & Spa?

No, this hotel doesn't have a casino, but Royal Yak Casino and Sports Book (3-min drive) and Dubai Palace Casino (4-min drive) are both nearby.

What is there to do at Pachamaya Holistic Wellness & Spa and nearby?

Have fun with nearby activities like boat tours, fishing, and jet skiing. Additional recreation onsite includes Pilates and yoga. Enjoy a swim in the outdoor pool or use the hotel's other amenities, which include a fitness center and spa services. Pachamaya Holistic Wellness & Spa also has a garden.

Are there restaurants at or near Pachamaya Holistic Wellness & Spa?

Yes, there's an onsite restaurant, Chamana.

What's the area around Pachamaya Holistic Wellness & Spa like?

Pachamaya Holistic Wellness & Spa is in Downtown Cancun, a short 18-minute walk from Puerto Cancun Marina Town Center and 5 minutes' walk from Benito Juarez Municipal Building.

Pachamaya Holistic Wellness & Spa, Cancun: Hotel Reviews, Rooms & Prices

10/10 Exceptional

Feb 4, 2025

I loved the staff and the facilities. Excellent!

Jorge, 1-night trip

8/10 Very good

Mar 27, 2025

Staffs in front desk are super friendly and helpful. Air conditioning is good. It will be good if the hot water switch marked.

BIK FUN, 1-night trip

10/10 Exceptional

Nov 17, 2024

Quiet feeling of seclusion amid the near downtown area. Breakfast was excellent. Room was spacious and clean.

Andrew, 4-night trip

10/10 Exceptional

Dec 20, 2024

everything was perfect

Tania, 1-night trip

8/10 Very good

Jan 12, 2025

The room was goof quality/price

Normand, 2-night trip

10/10 Exceptional

Jan 18, 2025

We will be back

Chelsea, 2-night trip

10/10 Exceptional

Mar 29, 2025

The staff was very kind all the time, there was always someone to help available. The pool and yoga class were also quite nice, exceeding expectations. Matters was a bit hard for my taste but still ok. It would be nice if they could improve the shower heads. It was hard for someone not too tall to shower because most of the water was aimed at the wall, and without washing the hair, it was impossible to stand straight. If the heads were adjustable, it would be a huge improvement. I would still totally recommend this stay, hoping to go back soon!

Bruna, 3-night trip

2/10 Poor

Jan 10, 2025

STAY AWAY!!!!

Horrible bed, Horrible pillows, no blankets, no TV Hotel claims 4 stars but it would be generous to give it "1" We left after the first day but hotel refused to refund us for day we decided not to stay.

david, 2-night trip

10/10 Exceptional

Jan 25, 2024

Amazing refuge in the city!

Don't hesitate - book Pachamaya if you can. I was lucky to stay here before they were fully open, and the owners have an amazing vision for this spot. You can tell how much they care, and their staff care just as much. It's peaceful, relaxing, and well-appointed, with thoughtful extra touches. Lots of great common space, and I had a hard time leaving the pool / hot tub area. Convenient location in the historic original neighbourhood. If I'm ever back to Cancun, I'll be back to Pachamaya.

Geoff, 3-night trip

4/10 Fair

Oct 24, 2024

This was a last minute booking due to a very dirty and dangerous hotel we book the last night before our return flight. The girl at the front desk was very nice and friendly. The room itself was spacious and clean, however there were not blankets, no good pillows, and the mattress need to be change. They were bend in the .middle and rock as a rock.

grace, 1-night trip

10/10 Exceptional

Mar 22, 2025

Hidden little GEM

The people who work at are AMAZING! They are extremely friendly and went above and behind. Initially we were only going to stay for 1 night, but ended up staying 3 nights. It was very chill and quiet. We enjoyed the pool area, although the hot tub was not heated, so that was unfortunate. We got massages, facials and did one of their sound baths. All were amazing, however during the sound bath, we could hear the front receptionist talking with other guests, which was disruptive. The food was delicious in the restaurant and the lattes, were mouth watering! We didn’t realize it was a hostel until day 2. We got to meet some wonderful guests! It was close to many things, and made getting around easy. We did have a car, and were able to park for free right in front. The room (#5) was large and came with 2 private twin bunks and 1 double sized bed. The first night, I slept on the double and it was EXTREMELY uncomfortable, so I decided to give the bunk a try. It was MUCH more comfortable and I actually really liked the curtains on it! Overall, I would definitely stay here again!

Mindy, 1-night trip

10/10 Exceptional

Oct 2, 2024

I recently had the most transformative experience at Pachamaya, a sanctuary for the mind, body, and soul. From the moment I arrived, I was enveloped in an atmosphere of calm and serenity. Every aspect of this retreat is carefully designed to promote deep relaxation and healing. The wellness treatments, from rejuvenating massages to holistic therapies, were truly life-changing. Each session felt like a journey toward inner peace, expertly guided by caring professionals who intuitively knew what my body needed. The peaceful surroundings, combined with the gentle, nurturing environment, allowed me to fully disconnect from the stresses of everyday life and reconnect with myself. The personalized approach of the staff made me feel valued and understood. The retreat not only nourished my physical well-being but also touched my spirit, offering clarity and a renewed sense of purpose. Whether you're seeking relaxation, healing, or a profound reset, Pachamaya offers an experience that leaves you feeling whole, balanced, and inspired. I left feeling lighter, more aligned, and with a profound sense of gratitude for the care and intention that went into every detail. This retreat is not just a getaway—it’s a path to true wellness. I cannot wait to return!

Adrian, 17-night trip

6/10 Good

Jan 15, 2025

Cockroaches and terrible customer service

After arriving from a very long 11hr flight it took us ages to find the property because it is listed on two different locations depending on which map app you use. On arrival, we were told we had mistakenly booked for 1 guest in 1 room instead of 2 guests in 1 room. This was my mistake but the lady at the front desk proceeded to spend 10 minutes chatting to someone on the phone about it and then eventually charged us an extra fee. I would have been fine with this but the room rate was the same online for 1 or 2 guests, so not sure why this extra fee was necessary and even if it was - couldn’t we have sorted it out on checkout when we weren’t clearly exhausted?? The room we were given didn’t look like the pictures and there were cockroaches in the outdoor corridors and stairwell leading to our room (the door had a huge gap underneath so I’m not sure what would stop the roaches from coming into the room also). The only positive was the pool area was nice but unfortunately we didn’t get time to use it. Would not return.

Amabel, 1-night trip

8/10 Very good

Oct 17, 2025

La atencion de Dalia fue buena, tambien una chica que nos recibió en la noche, solo un hombre se acercopara callarnos por platicar afuera del cuarto unos minutos a eso de las 11, si viajas con niños, les deberas decir que hablen bajo no es un hotel muy recomendado para familias, en nuestro caso nos funciono por que solo ibamos de paso.

Anel, 1-night trip

8/10 Very good

Oct 10, 2025

Bon rapport qualité prix

Marina, 4-night trip

10/10 Exceptional

Sep 2, 2025

Great hôtel

Chambre propre, personnel vraiment très sympa ! Tout petit détail : Mais nous ne savions pas que notre chambre était de l’autre côté de la route donc nous devions traverser pour accéder à la piscine !

Illona, 2-night trip

10/10 Exceptional

Jul 30, 2025

Great stay

The best staff! Great location and rooms are clean and comfortable. Totally recommended the place

Alina, 7-night trip

10/10 Exceptional

Jul 28, 2025

Good!

Gabriel, 7-night trip

10/10 Exceptional

Jul 28, 2025

Excelente!

El lugar esta muy bien ubicado, muy limpio y el servicio es muy bueno!!!

Carlos, 3-night trip

10/10 Exceptional

Jul 27, 2025

Everyone was friendly! So quiet and peaceful.

Danielle, 4-night trip

8/10 Very good

Jun 10, 2025

We had a great experience at this hotel. The staff was really friendly from the beginning. Here are some positive notes: The massage service was amazing and affordable. We rented a car and everything was nearby, at a 10min driving distance. There was also a gym nearby (evolve) which is not even a 5 minute walk. A lot of restaurant options as well near the hotel. Here were some points where there is room for improvement: In the pictures prior to renting the room, we saw a fridge but in our room there wasn’t any (deluxe studio king bed room). No iron in the room for the clothes (but can ask the reception for it, need to hand it back once done using) and no TV (makes sense as it is a wellness hotel, ideal for relaxing)

Mikael, 4-night trip

8/10 Very good

Apr 30, 2025

La chambre très bien et propre. Dommage pour le bruit de la circulation et la maintenance nous a réveillé à 4h du matin pour une fuite de pompe à la piscine.

Catherine, 1-night trip

10/10 Exceptional

Mar 30, 2025

I loved the smell ss you walked in the staff were super nice and helpful the pool are was beautiful very peaceful very nice hotel

Byanka Florius, 7-night trip

8/10 Very good

Mar 8, 2025

とても清潔で、フロントの方も親切に対応してくれるし、立地も良く最高でした！ですが、ドライヤーが貸し出し制で、毎回使う時に借りて返さないといけないのが大変なのと、シャワーヘッドの備え付けが悪く少し入りにくかったです。それ以外の文句はなく、おすすめします！

Natsumi, 5-night trip

10/10 Exceptional

Mar 3, 2025

Maravilloso 💗! Esta bien ubicado, es muy comodo, limpio y seguro , tiene una energia DIVINA asi como todos los que trabajan alli . Volvere sin duda ! Lo super recomiendo 💫

laura, 4-night trip

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Is there a pool at Pachamaya Holistic Wellness & Spa?