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Xoza Hotel Urban Escape

3.0 star property
Hotel with indoor pool, near Cancun Mall

Choose dates to view prices

When you stay at Xoza Hotel Urban Escape, you'll be just a 5-minute drive from Cancun Mall and Ultramar Ferry Puerto Juárez. For a bit of exercise, you can visit the 24-hour fitness center or go for a swim in the indoor pool. Also, Plaza Las Americas and Puerto Cancun Marina Town Center are within a short drive.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Free breakfast
  • Free parking
  • Free WiFi
  • Air conditioning
  • Gym

Main amenities (9)

  • Daily housekeeping
  • Near the beach
  • Indoor pool
  • 24-hour fitness center
  • Meeting rooms
  • 24-hour front desk
  • Air conditioning
  • Garden
  • Banquet hall

Feel at home (6)

  • Private bathroom
  • Garden
  • Daily housekeeping
  • Elevator
  • Digital TV service
  • Free self parking

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Comfort Room

In-room safe, free WiFi, bed sheets

Comfort Room

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Superior Double Room

Superior Double Room | In-room safe, free WiFi, bed sheets

Superior Double Room

  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds
  • Free WiFi

View all photos for Deluxe Room

In-room safe, free WiFi, bed sheets

Deluxe Room

  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

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About the neighborhood

Map
Lopez Portillo, Cancun, QROO, 77513

What's nearby

  • Mercado 28 - 16 min walk - 1.4 km
  • Mercado 23 - 17 min walk - 1.5 km
  • Plaza 28 - 2 min drive - 1.4 km
  • Las Palapas Park - 3 min drive - 1.4 km
  • Cancun Mall - 3 min drive - 1.8 km

Getting around

  • Cancun Intl. Airport (CUN) - 28 min drive
  • Tulum Intl. Airport (TQO) - 150 min drive

Restaurants

  • ‪El Pocito - ‬7 min walk
  • ‪Azadero "El Pook Chuuk" Cancun - ‬8 min walk
  • ‪La Loteria - ‬6 min walk
  • ‪CLIPPER IV. El Popular Chino Chavez - ‬6 min walk
  • ‪Tacos Arabes "Israel - ‬7 min walk

About this property

Xoza Hotel Urban Escape

When you stay at Xoza Hotel Urban Escape, you'll be just a 5-minute drive from Cancun Mall and Ultramar Ferry Puerto Juárez. For a bit of exercise, you can visit the 24-hour fitness center or go for a swim in the indoor pool. Also, Plaza Las Americas and Puerto Cancun Marina Town Center are within a short drive.

At a glance

DONE

Hotel size

    • 42 rooms
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: anytime
    • Minimum check-in age: 18
    • Check-out time is noon
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • Information provided by the property may be translated using automated translation tools
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • No cribs (infant beds)
DONE

Pets

    • No pets or service animals allowed
WIFI

Internet

    • Free WiFi in rooms (speed: 50+ Mbps)
LOCAL_PARKING

Parking

    • Free onsite self parking
    • Wheelchair-accessible parking on site
    • Onsite garage
DONE

Other information

    • Smoke-free property
    • No alcohol served onsite

Property amenities

Food and drink

  • Free continental breakfast each morning 7:30 AM–11:00 AM
  • Free daily reception

What to do

  • Pool table
  • Beach nearby

Working away

  • Meeting rooms

Services

  • 24-hour front desk

Facilities

  • Garden
  • 24-hour fitness center
  • An indoor pool
  • Banquet hall

Accessibility

  • Elevator
  • Wheelchair-accessible parking
  • 2 on-site accessible parking spaces

Room amenities

Be entertained

  • 50-inch Smart TV
  • Digital TV channels

Home comfort

  • Air conditioning
  • Window screens

Sleep well

  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower only
  • Soap and shampoo
  • Hair dryer
  • Towels
  • Toilet paper

Stay connected

  • Free WiFi (speed of 50+ Mbps)

More

  • Daily housekeeping
  • In-room safe

Fees & policies

Policies

Only registered guests are allowed in the guestrooms.

Onsite parties or group events are strictly prohibited.

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting on site.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

This property accepts credit cards and cash.

Credit cards accepted: Visa, Mastercard

Cashless transactions are available.

Also known as

XOZA CANCUN Distinctive Hotels Hotel

XOZA CANCUN Distinctive Hotels CANCUN

XOZA CANCUN Distinctive Hotels Hotel CANCUN

Frequently asked questions

Is there a pool at Xoza Hotel Urban Escape?

Yes, there's an indoor pool.

Are pets allowed at Xoza Hotel Urban Escape?

Sorry, pets and service animals aren't allowed.

Is parking offered on site at Xoza Hotel Urban Escape?

Yes, there's free self parking.

What are the check-in and check-out times at Xoza Hotel Urban Escape?

Check-in start time: 3:00 PM; Check-in end time: anytime. Check-out time is noon.

Is there an onsite casino at Xoza Hotel Urban Escape?

No, this hotel doesn't have a casino, but Royal Yak Casino and Sports Book (5-min drive) and Dubai Palace Casino (6-min drive) are both nearby.

What is there to do at Xoza Hotel Urban Escape and nearby?

Xoza Hotel Urban Escape has an indoor pool and a 24-hour fitness center, as well as a garden.

What's the area around Xoza Hotel Urban Escape like?

Xoza Hotel Urban Escape is in Downtown Cancun, a short 19-minute walk from Plaza 28 and 14 minutes' walk from Mercado 28.

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Reviews

Xoza Hotel Urban Escape Reviews

8.6

Excellent

9.2

Cleanliness

7.8

Amenities

9.0

Staff & service

8.6

Property conditions & facilities

Reviews

Verified

8/10 Very good

Overall, the hotel was very good. The room was clean and comfortable, and the staff was friendly and helpful. The only downside was that the room did not have a closet or a microwave, which would have been convenient. Aside from that, everything else was great, and I had a pleasant stay.
Jean Pierre, 3-night trip
Verified

6/10 Good

The room felt confined, lack of windows and no full length mirror. The water did not work for a full day. The property was clean and what helped the inconvenience was the hospitality.
Idanet, 4-night trip
Verified

10/10 Exceptional

Beautiful place to stay.
Dmitrijs, 6-night trip
Verified

10/10 Exceptional

NICE PLACE TO REST, VERY CLEAN A NEW INSTALLATION
maria, 2-night trip
Verified

10/10 Exceptional

Easy to deal with and minimalist 😍
Jizel Marie, 2-night trip
Verified

8/10 Very good

Beside the no water for a day it was good
SANDRA, 3-night trip
Verified

6/10 Good

They offered no toiletries and not hot water in the shower. Very simple. I wouldn't go again.
Sebastiano, 1-night trip
Verified

10/10 Exceptional

It’s a very new property and didn’t have all the amenities ready.
Virginia, 2-night trip
Verified

2/10 Poor

No hot water, flooding issues and the staff left for the night without providing help.
Jason, 4-night trip
Verified

2/10 Poor

Nothing
Jarell M, 3-night trip
Verified

4/10 Fair

Hotel staff was excellent. Property was brand new and clean. The free breakfast is cold ham and sliced bread. Cheap, fake orange juice. The Gym was nice but no AC. Very bad and inconvenient location. Very limited dining in the area and nk where to eat inside with AC. Broken waterlines inside the walls.....new construction. No towels in the pool..No paper towels to dry hands in public restrooms. Lobby is extremely hot and not properly climate controlled. No ventilation fan in bathroom.
Jordan Keith, 3-night trip
Verified

10/10 Exceptional

Todo muy bien. Excelente ubicación para mí que voy de trabajo. Todo nuevo, limpio y en buen estado. Cama cómoda. Lo único que cambiaría es el jabón líquido para el baño por uno normal de barra.
Adrian, 2-night trip
Verified

10/10 Exceptional

Si!!! GENIAL!!!!!!!
Vladimir, 1-night trip
Verified

10/10 Exceptional

si muy bien todo.
IVAN, 1-night trip
Verified

10/10 Exceptional

Todo bastante bien. El hotel es nuevo y las instalaciones están bastante bien. Hay detalles que mejorar. Hay espacio para trabajar, pero no hay silla, tuve que bajar por una del lobby. El muro del baño es de tablaroca y colocaron cosas con taquetes normales y las cosas se cuelgan, deben ser taquetes para tablaroca. Son detalles que no afectan la estadía pero que harían mejor la estadiam En mi próximo viaje, ahí me voy a volver a quedar.
Adrian, 1-night trip
Verified

10/10 Exceptional

Muy bueno, bonito y barato. El desayuno puede mejorar.
Rene, 1-night trip
Verified

2/10 Poor

La habitación SOLO tenía 2 almohadas y 2 toallas cuando baje para pedir SOLO una toalla más se negaron rotundamente que es imposible tener más de 2 toallas por habitación lo volví a intentar con otro encargado y me dijo lo mismo, después por mi embarazo me es difícil dormir con una sola almohada pedí otra y se negaron mi esposo terminó durmiendo sin almohada para dármela a mí les dijimos que no había jabón para manos y nos dijeron agarren los que están dentro de la regadera. Ambos empleados súper descorteses, literalmente uno nos respondió es lo que hay y no puedo hacer más. Terrible experiencia y muy mal sabor de boca
Ale, 1-night trip
Verified

6/10 Good

Lhddly
jesus manuel guerra, 1-night trip
Verified

8/10 Very good

La habitación estuvo limpia todos los días Gracias
Stefhany, 1-night trip
Verified

4/10 Fair

No había Internet, no aceptaban pagos con tarjetas y el desayuno muy poca variedad y el último día se descompuso el elevador, tuvimos que bajar 3 pisos cargando las maletas
Laura, 2-night trip
Verified

10/10 Exceptional

Habitación limpia y cómoda
Aracely, 1-night trip
Verified

10/10 Exceptional

Excelente amenidades para un hotel boutique. En general el staff fue muy amable y el hotel estaba muy limpio.
Roberto, 1-night trip
Verified

8/10 Very good

Tudo muito bom, apenas o café da manhã que não tinha muita opção, poderiam pensar em fazer um café da manhã com opções mexicanas, seria uma ótima experiência para os hóspedes.
e, 3-night trip
Verified

10/10 Exceptional

Talvez ampliar la variedad de huevos en el desayuno
María José, 4-night trip
Verified

10/10 Exceptional

Muy limpio y organizado, recomendado
Lorena, 6-night trip