8/10 Very Good
Mar 15, 2023
Family trip
The resort is amazing for families. Friendly helpful staff, Buffett had lots of food options (even for my picky 3 year old). Beach was nice (water and seaweed are rough in Cancun) we still enjoyed the ocean tho. Rooms were clean and they are constantly upgrading around the resort. Eladio who is a bellboy was fantastic, helping us with our bags and even called the shuttle company for us after we waited for 40 mins and they didn’t show up.
The only issue we had was the air conditioning in one of our rooms started leaking out of the ceiling.. I tried getting someone from maintenance to come have a look for over an hour.. eventually I just got up in the ceiling myself and noticed the condensate line was blocked and the condensate pan couldn’t drain so I unhooked and cleared out the line myself and all was good (I luckily own a hvac company so am no stranger to these repairs)
Overall I would rate this resort a 7.5/10 for families.
Tyler
Tyler, 7-night family trip
Verified Hotels.com guest review