Staffs were friendly, breakfast was excellent. Most important that hotel provided 24 hours free shuttle bus to airport and hotel. We did not know til we got ripped off at Prudong airport. There was a man who was waiting inside of terminal at the luggage check area with a tag "staff",offered ride to hotel for US $60. Our flight was delay for 3 hours, it was after midnight, we were told by the "staff" said too late, no shuttle at that hour, and we had too many luggage and too tired, did not have the phone to call local with WiFi to check from the hotel. It should cost only less than US $12 ( $71 China money ). Please be careful! and be alert. Don't let this happen to you.