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DoubleTree by Hilton Hotel Shanghai - Pudong, Shanghai

5 stars
889 Yanggao Nan RoadShanghaiShanghai200127China, 855-239-9478
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Excellent4.1 / 5
Service
Fantastic service
Location
Great location
Breakfast
Tasty breakfast
WiFi
WiFi system needs upgrading
91See all 91 Hotels.com reviews
From 1,098 reviewsTripAdvisor Traveller Rating

DoubleTree by Hilton Hotel Shanghai - Pudong, Shanghai

Hotel Info: 855-239-9478

from $114
  • King, Deluxe Room
  • Executive Room, 2 Single Beds, Business Lounge Access
  • Guest king room
  • Deluxe twin room
  • Executive Suite, 1 King Bed, Business Lounge Access
  • Executive Room, 1 King Bed, Business Lounge Access
  • Deluxe king suite
  • Room, Accessible
  • Guest twin room
  • Suite
  • Presidential Suite

At a glance

Key facts

Hotel size

  • This hotel has 850 rooms
  • This hotel is arranged over 47 floors

Arriving/leaving

  • Check-in time starts at 2 PM
  • Check-out time is noon
  • Express check-in/out
24-hour airport shuttle service is available. Contact the property in advance to get details.

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 18

Travelling with others

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas

  • WiFi and wired Internet access in rooms *

Transportation

Parking

  • RV/bus/truck parking

Other information

  • Smoke-free property

Also known as

  • DoubleTree Hilton Hotel Shanghai Pudong
  • DoubleTree Hilton Shanghai Pudong
  • DoubleTree Hotel Shanghai Pudong
  • DoubleTree Shanghai Pudong
  • Hilton DoubleTree Shanghai Pudong

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Children under 6 years old are not allowed in the swimming pool, health club, or fitness facility without adult supervision.

Guests under 18 years old are not allowed in the swimming pool, health club, or fitness facility.

Parking height restrictions apply.

For transfers, guests must contact the property 24 hours prior to arrival at the number on the booking confirmation.

Optional extras

Rollaway beds are available for CNY 278.5 per night

Buffet breakfast is offered for an extra charge of CNY 173 per person (approximately)

Airport shuttle service is offered for an extra charge of CNY 600 per vehicle (one way)

WiFi is available in guestrooms for CNY 99 per 24-hour period (rates may vary)

High-speed Internet access (wired) is available in guestrooms for CNY 99 per 24-hour period (rates may vary)

In the hotel

Taking the kids?
  • Supervised childcare/activities (surcharge)
Food and drink
  • Buffet breakfast daily (surcharge)
  • 4 restaurants
  • Bar/lounge
  • 24-hour room service
  • Coffee/tea in a common area
Things to do
  • Indoor pool
  • Pool sun loungers
  • 24-hour fitness facilities
  • Outdoor tennis court
  • Steam room
  • Sauna
  • Fitness classes on site
  • Marina on site
  • Tennis on site
  • Arcade/game room
Working away
  • 24-hour business center
  • Number of meeting rooms - 20
  • Conference space
  • Meeting rooms
  • Conference center
Services
  • 24-hour front desk
  • Tours/ticket assistance
  • Limo or Town Car service available
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 2
  • Year Built 2001
  • Elevator/lift
  • ATM/banking
  • Safe-deposit box at front desk
  • Designated smoking areas
  • Garden
Accessibility
  • Accessible bathroom
  • In-room accessibility

In the room

Home comforts
  • Air conditioning
  • Minibar
  • Bathrobes
  • Slippers
  • Iron/ironing board (on request)
Sleep well
  • Pillow menu
  • Blackout drapes/curtains
  • Premium bedding
Things to enjoy
  • Separate sitting area
Freshen up
  • Private bathroom
  • Shower/tub combination
  • Rainfall showerhead
  • Designer toiletries
  • Hair dryer
Be entertained
  • 46-inch LCD TV
  • Pay movies
  • Premium TV channels
Stay connected
  • Desk
  • WiFi (surcharge)
  • Phone
Food and drink
  • Refrigerator
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Dining

Grand Cafe - Overlooking the garden, this restaurant specializes in fusion cuisine and serves breakfast and lunch.

Crystal Bridge - Overlooking the pool and garden, this restaurant specializes in Chinese cuisine and serves lunch and dinner. Reservations are required.

X-Sensation - This theme restaurant specializes in international cuisine and serves dinner only. Reservations are required.

Lobby Lounge - Overlooking the pool and garden, this restaurant serves breakfast, lunch, dinner, and light fare.

DoubleTree by Hilton Hotel Shanghai - Pudong, Shanghai’s small print

Also known as

  • DoubleTree Hilton Hotel Shanghai Pudong
  • DoubleTree Hilton Shanghai Pudong
  • DoubleTree Hotel Shanghai Pudong
  • DoubleTree Shanghai Pudong
  • Hilton DoubleTree Shanghai Pudong

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Children under 6 years old are not allowed in the swimming pool, health club, or fitness facility without adult supervision.

Guests under 18 years old are not allowed in the swimming pool, health club, or fitness facility.

Parking height restrictions apply.

For transfers, guests must contact the property 24 hours prior to arrival at the number on the booking confirmation.

Optional extras

Rollaway beds are available for CNY 278.5 per night

Buffet breakfast is offered for an extra charge of CNY 173 per person (approximately)

Airport shuttle service is offered for an extra charge of CNY 600 per vehicle (one way)

WiFi is available in guestrooms for CNY 99 per 24-hour period (rates may vary)

High-speed Internet access (wired) is available in guestrooms for CNY 99 per 24-hour period (rates may vary)

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

Excellent 4.1 /5 from 91 reviews

DoubleTree by Hilton Hotel Shanghai - Pudong, Shanghai
Good3.0 / 5
OK
Ok, wifi didn't work.
9 night business trip
DoubleTree by Hilton Hotel Shanghai - Pudong, Shanghai
Fair2.0 / 5
Probably worst hotel I've stayed among last 100
Air freshener is toxic. Scale in room has dead batteries. Bathtub's drain leaks continuously. Most restaurants closed for many hours in the day. No Chinese address on card to show taxi driver and when you call the phone number it transfers you to 5 different recorded messages which all then end with a message that they will transfer you to English attendant but then it hangs up on you!
3 night business trip
DoubleTree by Hilton Hotel Shanghai - Pudong, Shanghai
Fair2.0 / 5
1 of the worst hotels I've stayed in out of 200+
Noisy air conditioning. Room has scale but batteries dead. Door key 10+ years old and requires 7-8 times to open. TV channel button changes from DVD to HDMI, etc. Room keys don't show address in Chinese so no taxi has any idea how to get to your hotel. Air freshener smells horrible and after cleaning your room smells like cigarette smoke. Phone number of hotel leads to 4 different transfers and then says they will transfer to operator and then hangs up on you.
3 night business trip
DoubleTree by Hilton Hotel Shanghai - Pudong, Shanghai
Poor1.0 / 5
Terrible hotel. Customer rating 2/5 at most
AgentOrange air freshener, expensive bad Wifi, bad quality door key readers, no address on card keys to show taxi driver, no Chinese language address on web-site to show taxi drivers, phone number of card key results in a series of 5 different recorded messages ending in "we will not transfer you to an English speaking person" after which it hangs-up on you (regardless of which of the 5 options you choose), front doors locked at bottom with no message on door that they are locked, restaurant closed between lunch & dinner, room condition ok but old & damaged in some places, not close to shopping or walking area, staff uninterested to help, taxi concierge frequently absent, very noisy air conditioning. I could go on.....
3 night business trip
DoubleTree by Hilton Hotel Shanghai - Pudong, Shanghai
Good3.0 / 5
Back again!
Stayed at this hotel many times over the years. When it was owned by Sofitel group it was much better. Rooms are same, comfortable and roomy. This time I had to change rooms because the room on upper floor was way too hot and I could not cool it down even by opening the windows. They moved me to a lower floor on a corner and it was much better. They upgraded at no charge. Staff is very friendly however only the reception desk speaks English and not that well. Very difficult to communicate with Staff in restaurant as several did not understand even when you asked for a Coca Cola. I will stay here again as the Lobby Bar is large and comfortable and I can have meetings there. It is convenient to the International Exhibition Center only five minutes by taxi. I would give it three and a half stars. Price is right.
6 night business trip

See all reviews

DoubleTree by Hilton Hotel Shanghai - Pudong, Shanghai

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