Hotel Playa Encantada

Beaux Arts hotel with outdoor pool, near Quinta Avenida

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Where to?

Dates

November 2025

6

December 2025

Standard Room | 1 bedroom, in-room safe, desk, laptop workspace

Nestled near Playa del Carmen Main Beach, Hotel Playa Encantada invites you to unwind on the sun-kissed terrace or take a leisurely stroll through the garden. Enjoy an outdoor pool and children's pool with sun loungers, connect with in-room WiFi, and take advantage of concierge services. The helpful staff has left a lasting impression on previous guests.

Excellent

Popular amenities

Pool
24/7 front desk
Air conditioning
Free WiFi

Main amenities (12)

Daily housekeeping
Near the beach
Outdoor pool
Breakfast available
Children's pool
Terrace
24-hour front desk
Garden
Front-desk safe
Concierge services
Luggage storage
Tour/ticket assistance

Feel at home (6)

Cribs/infant beds (surcharge)
Children's pool
Private bathroom
Separate bedroom
Television
Garden

$47 nightly

Nov 16 - Nov 17

Total with taxes and fees

Room options

Check availability for these dates

Tonight

Nov 6 - Nov 7

Tomorrow

Nov 7 - Nov 8

All rooms

2 beds

3+ beds

Showing 4 of 4 rooms

Junior Suite

Wonderful

Highlights

Air conditioning

Full-sized refrigerator/freezer

LED TV

Separate bedroom

Sofa bed

Blackout drapes/curtains

Private bathroom

Satellite channels

646 sq ft
Sleeps 3
1 King Bed and 1 Twin Sofa Bed

Standard Room

Highlights

Air conditioning

LED TV

Separate bedroom

Sofa bed

Blackout drapes/curtains

Private bathroom

Satellite channels

In-room safe

646 sq ft
Sleeps 4
2 Double Beds and 1 Twin Sofa Bed

Deluxe Apartment, Multiple Beds

Wonderful

Highlights

Separate dining area

Air conditioning

Kitchen

Full-sized refrigerator/freezer

LED TV

Separate bedroom

Blackout drapes/curtains

Sofa bed - double

1615 sq ft
Sleeps 5
2 Queen Beds and 1 Double Sofa Bed

Deluxe Apartment, 1 King Bed with Sofa bed

Highlights

Separate dining area

Air conditioning

Kitchen

Full-sized refrigerator/freezer

LED TV

Separate bedroom

Blackout drapes/curtains

Sofa bed - double

1615 sq ft
Sleeps 3
1 King Bed and 1 Double Sofa Bed

Similar properties

Pool
Spa
Free WiFi
Air conditioning

$33 nightly

Nov 7 - Nov 8

Total with taxes and fees

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About the neighborhood

Calle 12 bis Nte, Playa del Carmen, QROO, 77710

What's nearby

Quinta Avenida - 5 min walk - 0.4 km
Playa del Carmen Main Beach - 6 min walk - 0.6 km
Mamitas Beach - 9 min walk - 0.8 km
Playa del Carmen Maritime Terminal - 14 min walk - 1.3 km
Xcaret Eco Theme Park - 14 min drive - 10.2 km

Getting around

Cancun Intl. Airport (CUN) - 50 min drive
Cozumel Intl. Airport (CZM) - 12.4 miles/19.9 km

Restaurants

‪Logia Café - ‬3 min walk
‪El Doctorcito - ‬2 min walk
‪El Compa - Birria Y Asadas - ‬3 min walk
‪El Tapas Restaurante - ‬2 min walk
‪Rebel Wings - ‬4 min walk

About this property

Hotel Playa Encantada

When you stay at Hotel Playa Encantada, you'll be within a 15-minute walk of Quinta Avenida and Playa del Carmen Main Beach. Guests can take a dip in the outdoor pool, and freebies like WiFi and wired internet are added perks. Other features include a children's pool, a terrace, and a garden. Fellow travelers say great things about the helpful staff.

At a glance

Hotel size

- 32 rooms
- Arranged over 2 floors

Arriving/Leaving

- Check-in start time: 3:00 PM; Check-in end time: 6:00 PM
- Early check-in subject to availability
- Late check-in subject to availability
- Minimum check-in age: 18
- Check-out time is noon
- Late check-out subject to availability

Special check-in instructions

- Front desk staff will greet guests on arrival at the property
- If you are planning to arrive after 3:00 PM please contact the property in advance using the information on the booking confirmation

Required at check-in

- Credit card, debit card, or cash deposit required for incidental charges
- Government-issued photo ID may be required
- Minimum check-in age is 18

Pets

- Pets not allowed
- Service animals welcome

Internet

- Free WiFi in public areas
- Free WiFi and wired internet access in rooms

Parking

- Wheelchair-accessible parking on site

Other information

- Designated smoking areas
- No alcohol served onsite

Property amenities

Food and drink

Buffet breakfast (surcharge) each morning 7:00 AM–11:00 AM

Traveling with children

Children's pool

What to do

Beach nearby

Services

24-hour front desk
Concierge services
Tour/ticket assistance
Luggage storage
Pool loungers

Facilities

2 buildings/towers
Built in 2008
Safe-deposit box at front desk
Garden
Terrace
An outdoor pool
Beaux Arts architecture

Accessibility

Elevator
Wheelchair-accessible parking
Wheelchair-accessible concierge desk
Wheelchair-accessible path to elevator
Wheelchair-accessible registration desk
Wheelchair-accessible pool
Handrails in hallways
Handrails in stairways
Well-lit path to entrance

Room amenities

Be entertained

32-inch LED TV
Satellite TV channels

Home comfort

Air conditioning (climate-controlled)
Iron/ironing board

Sleep well

Blackout drapes/curtains
Sofa bed
Crib/infant bed (surcharge)
Bed sheets provided

Freshen up

Private bathroom
Shower only
Hair dryer (on request)
Towels

Stay connected

Desk
Free WiFi and wired internet

More

Daily housekeeping
In-room safe

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:

A tax is imposed by the city: MXN 50.91 per accommodation, per night

Optional extras

Buffet breakfast is offered for an extra charge of approximately MXN 195 to 250 for adults, and MXN 95 to 150 for children
Early check-in can be arranged for an extra charge (subject to availability)
Late check-out can be arranged for an extra charge (subject to availability)

Children & extra beds

Cribs/infant beds are available for an extra charge

Pool, spa, & gym (if applicable)

Pool access available from 8:00 AM to 10:00 PM

Policies

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing there's a smoke detector on site.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards, debit cards and cash.

Credit cards accepted: Visa, Mastercard

Also known as

Encantada Hotel Playa

Playa Encantada

Playa Encantada Riviera Maya/Playa Del Carmen, Mexico

Playa Encantada Hotel Playa del Carmen

Playa Encantada Hotel

Playa Encantada Playa del Carmen

Encantada Del Carmen

Hotel Playa Encantada Hotel

Hotel Playa Encantada Playa del Carmen

Hotel Playa Encantada Hotel Playa del Carmen

Playa Encantada

Hotel Playa Encantada Hotel

Hotel Playa Encantada Playa del Carmen

Hotel Playa Encantada Hotel Playa del Carmen

Frequently asked questions

Does Hotel Playa Encantada offer free cancellation for a full refund?

Yes, Hotel Playa Encantada does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Hotel Playa Encantada?

Yes, there's an outdoor pool and a children's pool. Guests have pool access from 8:00 AM to 10:00 PM.

Are pets allowed at Hotel Playa Encantada?

Sorry, pets aren't allowed, but service animals are welcome.

What are the check-in and check-out times at Hotel Playa Encantada?

Check-in start time: 3:00 PM; Check-in end time: 6:00 PM. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability).

Is there an onsite casino at Hotel Playa Encantada?

No, this hotel doesn't have a casino, but Riviera Gran Casino (3-min walk) is nearby.

What is there to do at Hotel Playa Encantada and nearby?

Hotel Playa Encantada has an outdoor pool and a garden.

What's the area around Hotel Playa Encantada like?

Hotel Playa Encantada is in Downtown Playa del Carmen, a short 12-minute walk from Playa del Carmen Main Beach and 5 minutes' walk from Quinta Avenida.

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Hotel Playa Encantada Reviews

8.6

Excellent

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Popular mentions

Service staff

Room

Location

Restaurant

Bus station

Market

10/10 Exceptional

Jun 2, 2025

Great hospitality and location. Mucho gracias!

??, 3-night trip

10/10 Exceptional

Feb 28, 2025

We really enjoy this hotels for all the right reasons! Thanks for having us!

Joy, 4-night trip

6/10 Good

Feb 21, 2025

Very good location, close to downtown without the noise. Lovely older pool.

Irene, 8-night trip

10/10 Exceptional

Feb 3, 2025

Todo excelente

Sergio, 1-night trip

10/10 Exceptional

Mar 5, 2024

Great service and clean

Brandon, 3-night trip

8/10 Very good

Aug 4, 2024

Taxis and Food Store around the corner

Oscar Treviño, 1-night trip

10/10 Exceptional

Feb 29, 2024

We truly enjoyed our one month stay at this hotel! We always felt safe and comfortable. It's located in the perfect area. Shopping for needed items is close, Restaurants are near and walkable. The rooms are nice and cleaned daily. The staff is very helpful and fun!

Joy, 28-night trip

8/10 Very good

Jan 14, 2024

We stayed for one night twice during our trip. The rooms were clean and spacious and very conveniently located next to the bus central, ADO alterna. Most importantly, it was a quiet area. Nothing luxurious but very good value for the price.

Omar, 1-night trip

6/10 Good

Jun 28, 2024

Need more fixed hotel

Jorge, 1-night trip

4/10 Fair

Jul 29, 2025

The bus station from the airport only goes to the one on 5th avenue going back to the airport it's the one very close. The room was ok but only air conditioning in the bedroom if you have the suite. Our tv had to be changed as it didn't work. The pressure in the shower ok for Mexico but not great we had hot water. Didn't see any bugs... getting in the elevator is like walking in to an oven. Overall it was ok. Location good as it's quiet.

Kathy, 4-night trip

8/10 Very good

May 23, 2024

Flott hotell med god service. Noe utdatert, men fornøyd med oppholdet.

1-night trip

4/10 Fair

Dec 28, 2023

Staff is nice, but don’t speak English. Very noisy environment, can not sleep well at night. No hot water available, no basic supplies like fork or spoon. Location is good, bus station right across, close to Walmart.

Bella, 4-night trip

10/10 Exceptional

Aug 31, 2025

Muy bien un hotel muy acogedor y muy bien ubicado

Yorleny, 2-night trip

6/10 Good

Jul 13, 2025

Shower water volume is low.

Koichi, 1-night trip

10/10 Exceptional

Jul 8, 2025

Un hotel muy lindo, cerca del ado y con opciones de comida

Fernando, 1-night trip

10/10 Exceptional

Jun 29, 2025

Staff was very helpful and friendly. Recommended food spots for us

Javier, 2-night trip

8/10 Very good

Jun 28, 2025

Muy bien localizada, en la esquina de ADO y caminando a unas cuadras de la quinta avenida

Blanca, 1-night trip

8/10 Very good

Jun 27, 2025

En general muy buena, está bien para dormir,

Suarly, 1-night trip

10/10 Exceptional

Jun 18, 2025

Perfect location, right by mega, super aki, yummy taco stands and walmart. Even thoughthert Q

Cassandra, 10-night trip

10/10 Exceptional

May 31, 2025

Trabajadores muy serviciales y amables

Jessica, 3-night trip

4/10 Fair

May 25, 2025

Hotel algo viejo, muy sencillo y basico

Oliver, 3-night trip

8/10 Very good

Apr 2, 2025

Estuvo bien la estancia solo el único detalle que en una habitación encontramos chinches en la pared lo reportamos y la chica de recepción muy amable nos soluciono cambiandonos de habitacion me consta que al día siguiente fumigaron en general todo bien

Héctor Daniel, 1-night trip

8/10 Very good

Apr 1, 2025

We stay here frequently as it is beside the bus depot (alterna). Rooms are big. There is acoffee maker and pack of coffee in room but no water, creamer, or sugar. The shower head has at least half the holes blocked and this is common in México. The a/c is mounted over the bed so the cold air falls rapidly onto your feet. Your upper body will be comfortable, but your feet will be freezing. Best take a blanket for them. Coffee in the lobby in the am. Fresh squeezed orange and grapefruit juice on the corner in front. Othe corner towards the squarehas good tacos. Try the taco's camarones.

Gary, 1-night trip

6/10 Good

Feb 16, 2025

Love the location. Only issue was free coffee from 7 to 11 a. Only happened when we showed up at nine and had them make a very small pot. 2 cups at a time in the back room.

Susan, 5-night trip