Important: This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local, and health advisories for this destination before you book.

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All properties in Playa del Carmen, Quintana Roo, Mexico
1 room, 2 adults

Royal Hideaway Playacar All Inclusive - Adults only

4.5-star4.5 stars
Lote Hotelero No 6 Desarollo, Playa del Carmen, QROO, 77710, Mexico

Adults-only beachfront property with spa, near Quinta Avenida
  • Free full breakfast, free WiFi in lobby, and free parking
  • Collect stampsYou can collect Hotels.com® Rewards stamps here

Restrictions related to your trip

Mexico may have travel restrictions in place due to COVID-19. Find out more

  • This property is 5 stars all the way. Most importantly, the staff are phenomenal...…Apr 19, 2020
  • The room is okay, clean which is nice. Pools were dirty and the hot tubs were even…Mar 23, 2020

Royal Hideaway Playacar All Inclusive - Adults only

from $297
  • Luxury Room
  • Luxury Single Room
  • Luxury Room (Royal view)
  • Luxury Single Room (Royal view)
  • Luxury Single Room (Relax pool)
  • Luxury Room (Relax pool)
  • Luxury Room (Sunrise)
  • Luxury Single Room (Sunrise)

What’s around Royal Hideaway Playacar All Inclusive - Adults only

Landmarks

  • In Playacar
  • Quinta Avenida - 25 min walk
  • Playa del Carmen Maritime Terminal - 26 min walk
  • Playa del Carmen Main Beach - 26 min walk
  • Mamitas Beach Club - 41 min walk
  • Nuestra Senora del Carmen Catholic Church - 35 min walk
  • Playacar Golf Club - 41 min walk
  • Plaza Paraiso - 23 min walk

Getting around

  • Cancun Intl. Airport (CUN) - 55 min drive
  • Airport shuttle (surcharge)

At a glance

Key facts

Size

  • 200 rooms

Arriving/leaving

  • Check-in time 3:00 PM-10:00 PM
  • Check-out time is noon

Restrictions related to your trip

  • Mexico may have travel restrictions in place due to COVID-19.
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum guest age is 18
  • Minimum check-in age is 18

Travelling with others

Children

  • Children (17 years old and younger) not allowed

  • No cribs (infant beds)

Pets

  • Pets not allowed (service animals welcome)

Internet

  • Free WiFi in public areas

Transportation

Transfers

  • Airport shuttle *

Parking

  • Free valet parking on site

Payment types at the property

  • Cash

Other information

  • Caters to adults only
* See small print for additional details or extra charges

At the property

Food and drink
  • Free full breakfast daily
  • Restaurant
  • Bar/lounge
  • Poolside bar
  • 24-hour room service
Things to do
  • Outdoor pool
  • Fitness facilities
  • Outdoor tennis courts - 2
  • Full-service spa
  • Spa treatment room(s)
  • Fitness classes on site
  • Basketball on site
  • Kayaking on site
  • Sailing on site
  • Tennis lessons on site
  • Volleyball on site
  • Golfing nearby
  • Health club
  • Tennis on site
  • Spa tub
  • Sauna
  • Arcade/game room
Working away
  • Business center
  • Meeting rooms
  • One meeting room
  • Computer station
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Free newspapers in lobby
  • Wedding services
  • Porter/bellhop
Facilities
  • Year Built - 1998
  • ATM/banking
  • Safe-deposit box at front desk
  • Designated smoking areas
  • Garden
  • Terrace
Accessibility
  • In-room accessibility
  • Wheelchair accessible
  • Wheelchair-accessible parking
  • Grab bar - near toilet
Languages Spoken
  • English
  • Spanish

In the room

Home comforts
  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Slippers
Sleep well
  • Premium bedding
Things to enjoy
  • Balcony
Freshen up
  • Private bathroom
  • Separate bathtub and shower
Be entertained
  • LCD TV
Stay connected
  • Phone
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe

Special features

All inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.
Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)
  • Dining availability limited at one or more venues

Activities and facilities/equipment
All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities
  • Kayaking
  • Rowing/canoeing
  • Sailing
  • Snorkeling
  • Surfing/boogie boarding

Land activities
  • Fitness facilities
  • Soccer
  • Tennis
  • Volleyball

Entertainment
  • Onsite entertainment and activities
  • Onsite live performances
  • Theme parties

Not included
  • Golf green fees
  • Use of golf equipment
  • Motorized water sports
  • Scuba-diving certification
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Surcharge for bottled wine
  • Airport transfers
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours

Spa

The Retreat has 7 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including hydrotherapy.

The spa is open daily.

Recreation

On Site

  • Fitness facilities
  • Health club
  • Outdoor tennis courts -
  • Sauna
  • Spa tub
  • Tennis on site
  • Fitness classes on site
  • Basketball on site
  • Kayaking on site
  • Sailing on site
  • Tennis lessons on site
  • Volleyball on site

Nearby

  • Golfing nearby

Royal Hideaway Playacar All Inclusive - Adults only’s small print

Also known as

  • Hideaway Playacar
  • Occidental Royal Hideaway
  • Royal Hideaway Mexico
  • Royal Hideaway Playa Del Carmen
  • Royal Hideaway Playacar & Occidental Hotel Playa Del Carmen
  • Royal Hideaway Playacar And Occidental Resorts
  • Royal Hideaway Playacar Riviera Maya/Playa Del Carmen, Mexico
  • Royal Hideaway Playacar Adults Playa del Carmen
  • Royal Hideaway Playacar Adults
  • Royal Hideaway Playacar Resort All Inclusive Adults
  • Royal Hideaway Playacar All Inclusive Adults Playa del Carmen
  • Playacar Hideaway
  • Royal Hideaway Playacar All Inclusive Adults
  • Royal Hideaway Playacar All Inclusive Adults Hotel
  • Royal Hideaway Playacar Resort All Inclusive Adults only
  • Royal Hideaway Playacar All Inclusive Adults
  • Royal Hideaway All Inclusive Adults
  • Playacar Royal Hideaway
  • Royal Hideaway Playacar All Inclusive Adults only
  • Royal Hideaway All Inclusive Adults All-inclusive property
  • Royal Hideaway Playacar All Inclusive
  • Royal Hideaway Playacar Resort All Inclusive Adults only
  • Royal Hideaway
  • Royal Hideaway All Inclusive
  • Royal Hideaway Playacar
  • Royal Hideaway Playacar All Inclusive
  • Royal Playacar
  • Royal Playacar Hideaway

Policies

The restaurants at this property enforce a formal dress code.

This property does not have elevators.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

The property affirms that it adheres to the Safe Travels (WTTC - Global) sanitization guidelines.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Reservations are required for golf tee times and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

Mandatory fees

You’ll be asked to pay the following charges at check-in or check-out:

  • Sanitation services: USD 1.50

Optional extras

Airport shuttle service is offered for an extra charge

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Royal Hideaway Playacar All Inclusive - Adults only

  • Does Royal Hideaway Playacar All Inclusive - Adults only offer free cancellation for a full refund?
    Yes, Royal Hideaway Playacar All Inclusive - Adults only does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at Royal Hideaway Playacar All Inclusive - Adults only?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff wear personal protective equipment. Please note that this information has been provided by our partners.
  • Is parking offered on site at Royal Hideaway Playacar All Inclusive - Adults only?
    Yes, there's free self and valet parking.
  • Is there a pool at Royal Hideaway Playacar All Inclusive - Adults only?
    Yes, there's an outdoor pool.
  • Are pets allowed at Royal Hideaway Playacar All Inclusive - Adults only?
    Sorry, pets aren't allowed, but service animals are welcome.
  • What are the check-in and check-out times at Royal Hideaway Playacar All Inclusive - Adults only?
    You can check in from 3:00 PM to 10:00 PM. Check-out time is noon.
  • Are there restaurants at or near Royal Hideaway Playacar All Inclusive - Adults only?
    Yes, there's an onsite restaurant. Nearby restaurants include El Nero (2.1 mi), Perché no (2.5 mi), and Doña Aurelia (2.6 mi).
  • Is airport shuttle service offered by Royal Hideaway Playacar All Inclusive - Adults only?
    Yes, an airport shuttle is available.

Recent reviews

Fabulous 8.8 From 434 reviews

Exceptional 10.0
It was an unforgettable experience. It exceeded our expectations in our 25 years of marriage celebration. We are really very grateful.
us6 night romance trip
Exceptional 10.0
The location to the beach is awesome, service was great! The food was good, they did need a bit more variety. The grounds are beautiful and the staff was friendly and helpful. Enjoyed our stay, first vacation we have been on in four years and totally worth it! Very quiet and loved the adults only resort.
us10 night romance trip
Exceptional 10.0
The staff and food are great. Pool chairs need new cushions.
Frank, us7 night romance trip
Good 6.0
Customer service was very good but the restaurants available times were very bad. I will give this hotel 3 stars only because of that. We came on Wed and made restaurant reservations for all 4 days but the only available time was 8:30PM or 9PM or 10PM. We don't eat so late. When we came to eat at 8:30, every night the restaurants were almost empty! Also they didn't have a lot of activities like other hotels.
us4 night trip with friends
Exceptional 10.0
Most outstanding customer service I’ve ever received. We loved the restaurants and top shelf drinks. It has a beautiful beach and we especially enjoyed the relaxing pools. If you are looking for a quiet getaway, this is the place for you.
Bonnie, us7 night trip
Exceptional 10.0
The property was absolutely stunning. The food and drinks were all very good, way beyond expectations. The guests seem to be of the older crowd, but not an issue as long as your goal is a relaxing vacation (read: this isn’t a party spot). Our room was beautiful, and the bathroom quite spacious. Be sure to get in touch with your concierge in advance to make any dinner reservations.
us4 night romance trip
Exceptional 10.0
I loved everything from the food to the property. the service was amazing
rocky, us8 night romance trip
Very Good 8.0
Overall the resort is clean and attended to. The chairs around the pool are taken by 7am, so it is helpful to be up by 6 to save your seats. The restaurants have good food and plenty of it. Be sure to reserve before you go especially if you like to eat by a certain time. The guests at the resort are mature so it is a nice, relaxing time. There are activities although I did not see them advertised anywhere. I would go back.
us7 night family trip
Very Good 8.0
Adults only, no kids splashing in the pool. Resturant service was strange, you have to reserve tables for every night and all they seem to have were times after 8 or 9 pm. We never were disappointed with the food.
jim, us5 night romance trip
Poor 2.0
This is not a 5 star resort. Service fluctuates between non-existent and poor. There is little to no service on the beach. There are not enough covers for beach lounge chairs. Food options are limited and there was no seasoning on any of the food. The spa sauna was not hot. The steam room was inoperable. The entire resort is in disrepair. Ill fitting tiles. Dresser drawers that don’t close properly. Lots of rust on fixtures. Lots of cracks in the walls. The sandwich on the return flight was better than any food item. They ran out of food often. It was a hot mess. If you are accustomed to fine dining and luxury, you will be disappointed. If you rarely go on Caribbean beach vacations you may not have any complaints. It’s all relative. I was happiest when I departed. Too many let downs
TheBoss, us4 night family trip

Royal Hideaway Playacar All Inclusive - Adults only

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