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All properties in Playa del Carmen, Quintana Roo, Mexico

Royal Hideaway Playacar All Inclusive - Adults only

Beachfront hotel in Playa del Carmen with spa and outdoor pool

  • Free full breakfast, free WiFi in lobby, and free parking
From
$291

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  • Outdoor Pool
  • Outdoor Pool
  • Beach
  • Beach
  • Outdoor Pool
Outdoor Pool. Image 1 of 61
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Lote Hotelero No 6 Desarollo, Playa del Carmen, 77710, QROO, Mexico
8.6.Fabulous.
  • amazing resort will definitely visit again.

    Sep 12, 2021

  • I’m a Returning guest. We last went in 2019 before COVID-19. In 2019 everything was…

    Jul 23, 2021

See all 367 reviews

Official standards

This property advises that it adheres to Safe Travels (WTTC - Global) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Social distancing measures are in place
  • Guests are provided with free hand sanitizer

Guests rated location

Safe
Quiet
Walkable
Convenient
Dining options
  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
  • Air Conditioning

Property highlights

Main amenities

  • 200 guestrooms
  • Daily housekeeping
  • On the beach
  • Restaurant and bar/lounge
  • Full-service spa
  • Outdoor pool

What’s around

  • In Playacar
  • Plaza Paraiso - 23 min walk
  • Paseo del Carmen - 23 min walk
  • Quinta Avenida - 25 min walk
  • Playa del Carmen Maritime Terminal - 27 min walk
  • Playa del Carmen Main Beach - 27 min walk

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Luxury Room (Sunrise)
  • Luxury Room (Relax Pool)
  • Luxury Room
  • Luxury Room (Royal View)

What’s around

Landmarks

  • In Playacar
  • Plaza Paraiso - 23 min walk
  • Paseo del Carmen - 23 min walk
  • Quinta Avenida - 25 min walk
  • Playa del Carmen Maritime Terminal - 27 min walk
  • Playa del Carmen Main Beach - 27 min walk
  • Yucatek Divers - 29 min walk
  • 3D Museum of Wonders - 32 min walk
  • Central Square - 34 min walk
  • Calle Corazón - 36 min walk
  • Nuestra Senora del Carmen Catholic Church - 37 min walk

Getting around

  • Cancun Intl. Airport (CUN) - 55 min drive
  • Airport shuttle (surcharge)
map
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Lote Hotelero No 6 Desarollo, Playa del Carmen, 77710, QROO, Mexico

At a glance

Hotel size

  • This hotel has 200 rooms

Arriving/leaving

  • Check-in time 3:00 PM-10:00 PM
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum guest age is 18
  • Minimum check-in age is 18

Children

  • Children (17 years old and younger) not allowed
  • No cribs (infant beds)

Pets

  • Pets not allowed (service animals welcome)

Internet

  • Free WiFi in public areas

Transfers

  • Airport shuttle (available 24 hours)*

Parking

  • Free uncovered onsite self parking
  • Free onsite valet parking
  • Wheelchair-accessible parking on site

Other information

  • Caters to adults only
*See fees and policies for additional details or extra charges

In the hotel

Food and drink

  • Free full breakfast daily
  • Restaurant
  • Bar/lounge
  • Snack bar/deli
  • Poolside bar
  • 24-hour room service

Things to do

  • Outdoor pool
  • Fitness facilities
  • Outdoor tennis courts - 2
  • Full-service spa
  • Spa treatment room(s)
  • Fitness classes on site
  • Basketball on site
  • Kayaking on site
  • Sailing on site
  • Tennis lessons on site
  • Volleyball on site
  • Golfing nearby
  • Health club
  • Tennis on site
  • Spa tub
  • Sauna
  • Arcade/game room

Working away

  • Business center
  • Meeting rooms
  • One meeting room
  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Free newspapers in lobby
  • Wedding services
  • Porter/bellhop

Facilities

  • Year Built - 1998
  • ATM/banking
  • Safe-deposit box at front desk
  • Designated smoking areas
  • Garden
  • Terrace

Accessibility

  • In-room accessibility
  • Wheelchair accessible
  • Wheelchair-accessible parking
  • Grab bar - near toilet

Languages Spoken

  • English
  • Spanish

In the room

Home comforts

  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Slippers

Sleep well

  • Premium bedding

Things to enjoy

  • Furnished balcony or patio

Freshen up

  • Private bathroom
  • Separate bathtub and shower

Be entertained

  • LCD TV

Stay connected

  • Desk
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

All inclusive

This hotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.
Food and beverages
  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)
  • Dining availability limited at one or more venues

Activities and facilities/equipment
All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities
  • Kayaking
  • Rowing/canoeing
  • Sailing
  • Snorkeling
  • Surfing/boogie boarding

Land activities
  • Fitness facilities
  • Soccer
  • Tennis
  • Volleyball

Entertainment
  • Onsite entertainment and activities
  • Onsite live performances
  • Theme parties

Not included
  • Golf green fees
  • Use of golf equipment
  • Motorized water sports
  • Scuba-diving certification
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours

Spa

The Retreat has 7 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including hydrotherapy.

The spa is open daily.

Recreation

On Site

  • Fitness facilities
  • Health club
  • Outdoor tennis courts -
  • Sauna
  • Spa tub
  • Tennis on site
  • Fitness classes on site
  • Basketball on site
  • Kayaking on site
  • Sailing on site
  • Tennis lessons on site
  • Volleyball on site

Nearby

  • Golfing nearby

Fees & policies

Mandatory feesPay at property

You'll be asked to pay the following charges at check-in or check-out:

  • Sanitation services: USD 1.5 per night

Optional extras

  • Airport shuttle service is offered for an extra charge of USD 250 per vehicle (roundtrip, Maximum occupancy 5)

Children and extra bedsPay at property

  • Airport shuttle service for children costs USD 0 (roundtrip)

PetsPay at property

  • Service animals exempt from fees

Pool, spa, and gym (if applicable)Pay at property

  • Reservations are required for spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene and cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

This property does not have elevators.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

For transfers, guests must contact the property before arrival at the number on the booking confirmation.

This property accepts Visa, Mastercard, American Express, Discover, debit cards and cash.

The restaurants at this property enforce a formal dress code.

Also known as

  • Hideaway Playacar
  • Occidental Royal Hideaway
  • Royal Hideaway Mexico
  • Royal Hideaway Playa Del Carmen
  • Royal Hideaway Playacar & Occidental Hotel Playa Del Carmen
  • Royal Hideaway Playacar And Occidental Resorts
  • Royal Hideaway Playacar Riviera Maya/Playa Del Carmen, Mexico
  • Royal Hideaway Playacar Adults Playa del Carmen
  • Royal Hideaway Playacar Adults
  • Royal Hideaway Playacar Resort All Inclusive Adults
  • Royal Hideaway Playacar All Inclusive Adults Playa del Carmen
  • Playacar Hideaway
  • Royal Hideaway Playacar All Inclusive Adults
  • Royal Hideaway Playacar All Inclusive Adults Hotel
  • Royal Hideaway Playacar Resort All Inclusive Adults only
  • Royal Hideaway Playacar All Inclusive Adults
  • Royal Hideaway All Inclusive Adults
  • Royal Hideaway Playacar All Inclusive Adults only
  • Royal Hideaway Playacar All Inclusive - Adults only Hotel
  • Playacar Royal Hideaway
  • Royal Hideaway Playacar All Inclusive Adults only
  • Royal Hideaway All Inclusive Adults All-inclusive property
  • Royal Hideaway Playacar All Inclusive
  • Royal Hideaway Playacar Resort All Inclusive Adults only
  • Royal Hideaway
  • Royal Hideaway All Inclusive
  • Royal Hideaway Playacar
  • Royal Hideaway Playacar All Inclusive
  • Royal Playacar
  • Royal Playacar Hideaway

*See fees and policies for additional details or extra charges

FAQs

  • Yes, Royal Hideaway Playacar All Inclusive - Adults only does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's free self and valet parking.
  • Yes, there's an outdoor pool.
  • Sorry, pets aren't allowed, but service animals are welcome.
  • You can check in from 3:00 PM - 10:00 PM. Check-out time is noon.
  • Yes, there's an onsite restaurant. Nearby restaurants include El Nero (2.1 mi), Perché no (2.5 mi), and Doña Aurelia (2.6 mi).
  • Yes, an airport shuttle is available. The charge is USD 250 per vehicle roundtrip.
  • Have fun with onsite activities like kayaking, sailing, and volleyball and improve your game at the onsite tennis courts. Additional recreation onsite includes aerobics , basketball, and volleyball. Indulge in a treatment at the spa and soothe your senses in the spa tub. Royal Hideaway Playacar All Inclusive - Adults only also has an outdoor pool, a sauna, and a health club, as well as an arcade and a garden.
8.6.Fabulous.
  • 8.0.Very Good

    Overall it was beautiful. But in order to eat in the restaurant you have to wear formal clothes and make a reservation each time. Also we had to pay for ride to and from hotel. And it was expensive.

    5 night romance trip, Jul 14, 2021

    Verified Expedia guest review

  • 6.0.Good

    Place was not clean and staff was unresponsive

    4 night family trip, Jul 8, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    Overall we had a wonderful stay. It is a great resort if you are looking for a more relaxing type of trip versus the party type. Staff were very helpful, kind, and polite. Food was excellent. The only knock I have is that the concierge representative was almost never at the desk for our building which meant we had to walk to the hotel front desk for concerns, reservations etc. This was more of an inconvenience but did not take away from the great vacation we had at Hideaway!

    6 night family trip, Jul 6, 2021

    Verified Expedia guest review

  • 8.0.Very Good

    Great place very quiet great location much more comfortable than some of the mega resorts I’ve stayed at.

    3 night romance trip, Jul 4, 2021

    Verified Expedia guest review

  • 6.0.Good

    The hotel is very dated. Towels, sheets and mattresses are very old. Hotel no longer provide premium food, it is average at best. They lost their triple A diamond rating that in the past made them on of the best hotels in the area. New ownership has cut corners but still higher priced then most hotels. We will not be back any time soon.

    4 night romance trip, Jul 4, 2021

    Verified Expedia guest review

  • 8.0.Very Good

    The pool is by for the best part of this resort. We went during seaweed season, so the pool was absolutely perfect. Service around the pool was okay, they need for servers. Also the bartenders would pretend to not see you. And the Beer was not cold! The entertainment at the pool was fun, but music was shut off at 5. Our room was very nice, but lots of mosquitos on our patio. The grounds were kept very nice and clean. Pretty property to walk around. The food was good, but not excellent. The concierge needs to acknowledge when you arrive, we just traveled very far to be there. Also room service is not available 24 hours a day, which I found off for an all inclusive.

    6 night romance trip, Jul 1, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    Smaller resort with good restaurants and good staff, a better experience than many bigger resorts. Close to downtown Playa del Carmen too. Food and drinks were very good and AC was nice and cold.

    5 night romance trip, Jul 1, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    The food at the restaurants was delicious!

    7 night trip with friends, Jun 27, 2021

    Verified Expedia guest review

  • 2.0.Poor

    We stayed here for 4 nights and we hated it. We take a summer vacation every year to a Caribbean destination and this has been the only disappointing

    4 night trip, Jun 27, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    No children. Beautiful rooms. Good food. Good gym. Beautiful beach. Well-maintained grounds. Hard working staff.

    4 night family trip, Jun 24, 2021

    Verified Expedia guest review

See all 367 reviews