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Iberostar Quetzal All Inclusive, Playa del Carmen

3.5-star3.5 stars
Avenida Xaman Ha Lote Hotelero No. 2Playa del CarmenQROO77710Mexico

Playa del Carmen beachfront resort with 3 restaurants, spa
  • Free buffet breakfast, free WiFi, and free parking
Beautiful beach
Delicious food
Breakfast is average
303See all 303 reviews
From 5,122 reviewsTripAdvisor Traveller Rating

Iberostar Quetzal All Inclusive, Playa del Carmen

from $188
  • Standard Room
  • XXXSingle Standard Room
  • Junior Suite
  • Ocean Front Superior Jr. Suite
  • Junior Suite, Oceanfront

About Iberostar Quetzal All Inclusive, Playa del Carmen

Colorful Playa del Carmen hotel with spa and multiple restaurants

Near the ferry terminal

Iberostar Quetzal All Inclusive is steps from the Playa del Carmen waterfront and an 18-minute drive from the shops and bars on Quinta Avenida. You’re an 11-minute drive from the Playa del Carmen ferry terminal, which connects to San Miguel on the island of Cozumel in 45 minutes.

Aquatic adventures

A 35-minute drive down the coast gets you to the peaceful Cenote Chikin Ha, where you can swim and dive in underwater caves. When you need a break from the hotel's stretch of sand, the bustling main beach of Playa del Carmen is a 15-minute drive.

Massages on the beach

You can relax in 4 outdoor pools or with a spa massage in a beachside palapa, and if you're feeling active, there's a fitness center or water sports. The many onsite dining venues offer eclectic dining from Mexican to sushi, and you can enjoy a cocktail at a poolside bar. WiFi is free throughout the hotel.

Private balconies

The 350 air-conditioned guestrooms feature traditional, colorful decor with private balconies that open to views of the garden, jungle, or pool. Each room also comes with standard amenities such as free WiFi, cable TV, and a minibar to help you feel at home.

At a glance

Key facts

Hotel size

  • This hotel has 350 rooms
  • This hotel is arranged over 3 floors


  • 24-hour check-in
  • Check-out time is noon

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

Travelling with others


  • No cribs (infant beds)

  • Babysitting/childcare *

  • Free children's club (ages 4 - 12)


  • Pets not allowed


  • Free WiFi in public areas

  • Free WiFi in rooms



  • Free self parking

Other information

  • All-inclusive (taxes and gratuities included)
* See small print for additional details or extra charges

In the hotel

Taking the kids?
  • Children's club (free)
  • Supervised childcare/activities (surcharge)
Food and drink
  • Free buffet breakfast
  • 3 restaurants
  • 7 bars/lounges
  • 3 poolside bars
  • Room service (during limited hours)
Things to do
  • Beach sun loungers
  • Beach towels
  • Number of outdoor pools - 4
  • Children's pool
  • Fitness facilities
  • Tennis on site
  • Full-service spa
  • Spa treatment room(s)
  • Kayaking on site
  • Scuba diving on site
  • Windsurfing on site
  • Yoga classes/instruction on site
  • Golfing nearby
  • Snorkeling nearby
  • Pool umbrellas
  • Sauna
  • Arcade/game room
  • Billiards or pool table
Working away
  • Conference space
  • Meeting rooms 5
  • Concierge services
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Garden
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower

In the room

Home comforts
  • Air conditioning
  • Ceiling fan
  • Iron/ironing board
Things to enjoy
  • Yard
  • Balcony
Freshen up
  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
Be entertained
  • Flat-screen TV
  • Satellite TV channels
Stay connected
  • Desk
  • Free WiFi
  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

All inclusive

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included.
Food and beverages

  • Meals, snacks, and beverages included

Activities and facilities/equipment
All non-motorized water sports are included.

Water activities
  • Kayaking
  • Sailing
  • Snorkeling
  • Windsurfing

Land activities
  • Fitness facilities
  • Tennis
  • Volleyball

  • Aerobics

Kids' club
  • Supervised activities for children between 4 and 12 years old

Not included
  • Scuba-diving excursions
  • Airport transfers
  • Laundry/dry cleaning services
  • Offsite tours


The onsite spa has massage/treatment rooms. Services include facials and body treatments.


Bonsai Restaurant - This fine-dining restaurant specializes in Japanese cuisine and serves dinner only. Reservations are required.

Mare Nostrum Restaurant - This restaurant specializes in seafood and serves dinner only. Reservations are required.

La Gondola Restaurant - This restaurant specializes in Italian cuisine and serves dinner only. Reservations are required.

Uxmal Restaurant - This steakhouse serves dinner only. Reservations are required.

La Hacienda - This restaurant specializes in Mexican cuisine and serves dinner only. Reservations are required.

Iberostar Quetzal All Inclusive, Playa del Carmen’s small print

Also known as

  • Iberostar Quetzal
  • Iberostar Quetzal All Inclusive
  • Iberostar Quetzal All Inclusive Playa del Carmen
  • Iberostar Quetzal Playa del Carmen
  • Quetzal Iberostar
  • Iberostar Hotel Quetzal Playacar
  • Iberostar Quetzal Playacar Hotel Playa Del Carmen
  • Iberostar Quetzal Playacar Riviera Maya/Playa Del Carmen, Mexico


The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Optional extras

Late check-out can be arranged for an extra charge of MXN 100

Babysitting/childcare is available for an extra charge

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

What’s around Iberostar Quetzal All Inclusive, Playa del Carmen


  • In Playacar
  • Piste Cyclable sur Paseo Xaman-Ha - 4 min walk
  • Playacar Golf Club - 14 min walk
  • Mahi Golf Course - 16 min walk
  • Playa del Carmen Maritime Terminal - 36 min walk
  • Yucatek Divers - 39 min walk
  • Central Square - 44 min walk
  • Nuestra Senora del Carmen Catholic Church - 45 min walk

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 53 min drive
  • Free self parking

Recent reviews

Fabulous 8.6 From 303 reviews

Iberostar Quetzal All Inclusive, Playa del Carmen
Stolen/Missing Passport at Iberostar Quetzal
Hotel was average. Food was average. Nothing spectacular. Service was average. It was what was expected for the price. Big problem arose that as a result would never allow me to return to hotel. Upon check in, we provided all seven of our passports to Ivan. After reviewing and checking us in he returned our passports. We placed them back into the same Ziploc bag that we had brought them in. We put them back in our backpack. We went to our rooms. The night before checkout, we were reviewing our documentation and realized that one of our passports was missing. We had never left the hotel. We did not use our passports again since check-in. They had only traveled from the lobby to our room in a backpack. We confronted Judi, at the front desk, and she said she would look into it. We continued to ask and she contacted security and they agreed to review the tapes of our check-in. She said it would take overnight to review the tapes. In the morning, she did not contact me, but I got a hold of Judi again, and she told me that security had reviewed the tapes, and they said, “It appears we gave you back all the passports”. Did it appear or were they all returned? I should have been allowed to view the Recording of our check in together with the security officers. Anyways, that did not happen. I am now in a city three hours away, waiting for an appointment at US Embassy to get a new passport. I will never stay at Iberostar Quetzal/Tucan again. Use the safe box.
Shawn, us3 night family trip

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Iberostar Quetzal All Inclusive, Playa del Carmen

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