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Iberostar Quetzal All Inclusive, Playa del Carmen

3.5 stars
Avenida Xaman Ha Lote Hotelero No. 2Playa del CarmenQROO77710Mexico, ‏800-491-6126
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Excellent4.3 / 5
Cleanliness
Clean
Service
Fantastic service
Food
Delicious food
Breakfast
Bad breakfast
205See all 205 Hotels.com reviews
From 3,985 reviewsTripAdvisor Traveller Rating

Iberostar Quetzal All Inclusive, Playa del Carmen

Hotel Info: 866-539-8117

from $188
  • Standard Room
  • Junior Suite, Oceanfront
  • Ocean Front Superior Jr. Suite
  • Junior Suite

At a glance

Key facts

Hotel size

  • This hotel has 350 rooms
  • This hotel is arranged over 3 floors

Arriving/leaving

  • Check-in time starts at 3 PM
  • Check-out time is noon
Airport shuttle service is available on request. Contact the property in advance to make arrangements.

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

Travelling with others

Children

  • Babysitting/childcare *

  • Free children's club (ages 4 - 12)

Pets

  • Pets not allowed

Extra people

  • Roll-away beds available, charges may apply*

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transportation

Parking

  • Free self parking

Other information

  • All-inclusive (taxes and gratuities included)

Also known as

  • Iberostar Quetzal
  • Iberostar Quetzal All Inclusive
  • Iberostar Quetzal All Inclusive Playa del Carmen
  • Iberostar Quetzal Playa del Carmen
  • Quetzal Iberostar
  • Iberostar Hotel Quetzal Playacar
  • Iberostar Quetzal Playacar Hotel Playa Del Carmen
  • Iberostar Quetzal Playacar Riviera Maya/Playa Del Carmen, Mexico

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Optional extras

Late check-out can be arranged for an extra charge of MXN 100

Babysitting/childcare is available for an extra charge

In the hotel

Taking the kids?
  • Children's club (free)
  • Supervised childcare/activities (surcharge)
Food and drink
  • 3 restaurants
  • 7 bars/lounges
  • 3 poolside bars
  • Room service (during limited hours)
Things to do
  • Beach sun loungers
  • Beach towels
  • Number of outdoor pools - 4
  • Children's pool
  • Fitness facilities
  • Tennis on site
  • Full-service spa
  • Spa treatment room(s)
  • Kayaking on site
  • Scuba diving on site
  • Windsurfing on site
  • Yoga classes/instruction on site
  • Golfing nearby
  • Snorkeling nearby
  • Pool umbrellas
  • Health club
  • Sauna
  • Arcade/game room
  • Billiards or pool table
Working away
  • Number of meeting rooms - 6
  • Conference space
  • Meeting rooms 5
Services
  • Luggage storage
  • Wedding services
  • Multilingual staff
Facilities
  • Garden
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower

In the room

Home comforts
  • Air conditioning
  • Ceiling fan
  • Coffee/tea maker
  • Iron/ironing board
Things to enjoy
  • Yard
  • Balcony
Freshen up
  • Private bathroom
  • Free toiletries
  • Hair dryer
Be entertained
  • Flat-screen TV
  • Pay movies
  • Satellite TV channels
  • Video-game console
Stay connected
  • Desk
  • Free WiFi
More
  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

All inclusive

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included.
Food and beverages

  • Meals, snacks, and beverages included

Activities and facilities/equipment
All non-motorized water sports are included.

Water activities
  • Kayaking
  • Sailing
  • Snorkeling
  • Windsurfing

Land activities
  • Fitness facilities
  • Tennis
  • Volleyball

Lessons/classes/games
  • Aerobics

Kids' club
  • Supervised activities for children between 4 and 12 years old

Not included
  • Scuba-diving excursions
  • Airport transfers
  • Laundry/dry cleaning services
  • Offsite tours

Spa

The onsite spa has massage/treatment rooms. Services include facials and body treatments.

Dining

Bonsai Restaurant - This fine-dining restaurant specializes in Japanese cuisine and serves dinner only. Reservations are required.

Mare Nostrum Restaurant - This restaurant specializes in seafood and serves dinner only. Reservations are required.

La Gondola Restaurant - This restaurant specializes in Italian cuisine and serves dinner only. Reservations are required.

Uxmal Restaurant - This steakhouse serves dinner only. Reservations are required.

La Hacienda - This restaurant specializes in Mexican cuisine and serves dinner only. Reservations are required.

Iberostar Quetzal All Inclusive, Playa del Carmen’s small print

Also known as

  • Iberostar Quetzal
  • Iberostar Quetzal All Inclusive
  • Iberostar Quetzal All Inclusive Playa del Carmen
  • Iberostar Quetzal Playa del Carmen
  • Quetzal Iberostar
  • Iberostar Hotel Quetzal Playacar
  • Iberostar Quetzal Playacar Hotel Playa Del Carmen
  • Iberostar Quetzal Playacar Riviera Maya/Playa Del Carmen, Mexico

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Optional extras

Late check-out can be arranged for an extra charge of MXN 100

Babysitting/childcare is available for an extra charge

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

Excellent 4.3 /5 from 205 reviews

Iberostar Quetzal All Inclusive, Playa del Carmen
Excellent4.0 / 5
Unforgetable stay in Iberostar at Playa del Carmen
It was excellent. Good weather, beautiful sea and beach. Good meals and drinks. A very good hotel
8 night family trip
Iberostar Quetzal All Inclusive, Playa del Carmen
Outstanding5.0 / 5
Wonderful Natural setting, Great for families! Excellent Beach, Lots of activities, very safe!!
5 night trip
Iberostar Quetzal All Inclusive, Playa del Carmen
Good3.0 / 5
not exactly what we were told...
The location of this hotel is on a beautiful beach so we were very much looking forward to staying here. The location is private and "all inclusive"... yet there are some unclear stipulations to our 3 night stay and various other items we encountered. We understand that there are mass quantities of people of various languages that stay at this resort and that is part of the allure, however because of these numbers, perhaps some details are passed over. Upon arrival we were greeted and checked in, given various coupons to use during our stay and then encouraged to quickly make dinner reservations for that night not being told that was the only ala carte meal allotted during our 3 night stay. Also, the "wine store" coupon is used for that ala carte meal... there is no wine store! The buffet food is plentiful but not always tasty or cooked properly-undercooked or overcooked! Experience taught us; best to arrive as soon as the buffet opens! Maid service skipped our room for some reason. We did speak with management about all the issues, and were given a small percentage discount. This was not a bad vacation spot, we feel that the experience was definitely not worth the price we paid. The beach is beautiful all along that coastline and there are plentiful hotels and resorts for less so we will most likely NOT go back to this location.
3 night romance trip
Iberostar Quetzal All Inclusive, Playa del Carmen
Poor1.0 / 5
Worst Iberostar ....
The worst customer service i have ever experienced in any iberostar ( and i have stayed in a few). The hotel wants to charge for everything, like they said things are included and at check out no you have to pay took half an hour of arguing with them to clear it all up. Worst Experience ever , dont stay there.....
8 night family trip
Iberostar Quetzal All Inclusive, Playa del Carmen
Excellent4.0 / 5
Gorgeous hotel in jungle setting
Beautiful property with flamingos, monkeys and beautiful peacocks. The food and drinks were about what you would expect in an all-inclusive, not great. Service was excellent and room was clean.
5 night family trip

See all reviews

Iberostar Quetzal All Inclusive, Playa del Carmen

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