Iberostar Waves Quetzal - All Inclusive

Property class: 4.5

Choose dates to view prices

Reviews

8.6 out of 10
Excellent

All-inclusive resort with surfing

Iberostar Waves Quetzal - All Inclusive is a 4.5-star all inclusive resort located in Playacar, Playa del Carmen, right on the beachfront. Guests can enjoy 4 outdoor pools and 8 restaurants, including a beach bar for casual dining. The fitness center and tennis court cater to active travelers. Free Wi-Fi, free parking, and free breakfast enhance the overall value. Guests loved the clean rooms, the helpful front desk, and the friendly staff. With easy access to nearby attractions like Playacar Beach, this resort suits both beach vacations and business trips.
VIP Access

  • Dining, your way

    Eight restaurants range from international buffets to Japanese, Mediterranean, and beach bites.

  • Beachfront made simple

    Step straight onto Caribbean sand for swims, shade, and sea breezes.

  • Kids stay in motion

    Star Camp and the Aquafun area keep ages 4 to 17 busy on land and in water.

Amenities

  • One hour daily non-motorized water sports.
  • On-site PADI scuba center with courses.
  • Spa hydrotherapy circuit with sauna, steam room.
  • Pool bar refreshments without leaving the deck.
  • Ice cream parlor for quick sweet breaks.
  • Mayan figures and statues across tropical grounds.
These property details are summarized by AI

Room options

Available filters for rooms
Showing 17 of 17 rooms

View all photos for Premium Room

A room with a sofa, a chair, a small table, and a view of greenery through a glass door.

Premium Room

8.2 out of 10
Very good
(28 reviews)
  • Garden view
  • 377 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite

A modern hotel room with a large bed, a ceiling fan, a balcony with a view, and a decorative wall.

Junior Suite

10.0 out of 10
Exceptional
(2 reviews)
  • Garden view
  • 409 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite, Oceanfront

A balcony with wicker furniture and a view of the beach and palm trees.

Junior Suite, Oceanfront

8.8 out of 10
Excellent
(3 reviews)
  • Ocean view
  • 409 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room (Near Pool)

A modern hotel room with two beds, a balcony, and a view of greenery.

Premium Room (Near Pool)

8.0 out of 10
Very good
(9 reviews)
  • Garden view
  • 377 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room (Near Pool)

A modern hotel room with two beds, a balcony, and a view of greenery.

Premium Room (Near Pool)

  • Garden view
  • 377 sq ft
  • 1 bedroom
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room

A room with a sofa, a chair, a small table, and a view of greenery through a glass door.

Premium Room

8.0 out of 10
Very good
(2 reviews)
  • Garden view
  • 377 sq ft
  • 1 bedroom
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Oceanfront

A balcony with wicker furniture and a view of the beach and palm trees.

Junior Suite, Oceanfront

  • Ocean view
  • 409 sq ft
  • 1 bedroom
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room (Near Beach)

A modern hotel room with two beds, a balcony, and a view of greenery.

Premium Room (Near Beach)

9.0 out of 10
Wonderful
(6 reviews)
  • Garden view
  • 377 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room (Near Beach)

A modern hotel room with two beds, a balcony, and a view of greenery.

Premium Room (Near Beach)

  • Garden view
  • 377 sq ft
  • 1 bedroom
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room (Promo)

A room with a sofa, a chair, a small table, and a view of greenery through a glass door.

Premium Room (Promo)

9.2 out of 10
Wonderful
(5 reviews)
  • Garden view
  • 377 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room (Promo)

A room with a sofa, a chair, a small table, and a view of greenery through a glass door.

Premium Room (Promo)

  • Garden view
  • 377 sq ft
  • 1 bedroom
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room (Tropical View)

A modern hotel room with two beds, a balcony, and a view of greenery.

Premium Room (Tropical View)

  • Garden view
  • 377 sq ft
  • 1 bedroom
  • Sleeps 1
  • 1 King Bed OR 2 Double Beds

View all photos for Premium Room (Tropical View)

A modern hotel room with two beds, a balcony, and a view of greenery.

Premium Room (Tropical View)

10.0 out of 10
Exceptional
(2 reviews)
  • Garden view
  • 377 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite, Oceanfront (Beach Access)

A hotel room with a view of palm trees and the ocean, a sofa, a table, and a lamp.

Junior Suite, Oceanfront (Beach Access)

  • Beach view
  • 409 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite, Oceanfront (Beach Access)

A hotel room with a view of palm trees and the ocean, a sofa, a table, and a lamp.

Junior Suite, Oceanfront (Beach Access)

  • Beach view
  • 409 sq ft
  • 1 bedroom
  • Sleeps 1
  • 1 King Bed OR 2 Double Beds

View all photos for Penthouse, 2 Bedrooms, Oceanfront (Suite)

A spacious living room with a large TV, a dining area, and a balcony with a view of palm trees.

Penthouse, 2 Bedrooms, Oceanfront (Suite)

  • Ocean view
  • 2282 sq ft
  • 2 bedrooms
  • Sleeps 1
  • 2 Double Beds and 1 King Bed

View all photos for Penthouse, 2 Bedrooms, Oceanfront (Suite)

A spacious living room with a large TV, a dining area, and a balcony with a view of palm trees.

Penthouse, 2 Bedrooms, Oceanfront (Suite)

  • Ocean view
  • 2282 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 2 Double Beds and 1 King Bed

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About the neighborhood

Map
Playa del Carmen, QROO

What's nearby

  • Piste Cyclable sur Paseo Xaman-Ha - 5 min walk - 0.4 km
  • Playacar Beach - 8 min walk - 0.7 km
  • Playacar Golf Club - 16 min walk - 1.4 km
  • Mahi Golf Course - 19 min walk - 1.6 km
  • Mayan Ruins of Playacar - 4 min drive - 1.8 km

Getting around

  • Cancun Intl. Airport (CUN) - 56 min drive
  • Cozumel Intl. Airport (CZM) - 12.4 miles/20 km

Restaurants

  • ‪Viva Wyndham Maya - ‬10 min walk
  • ‪rosa roja - ‬5 min walk
  • ‪Turquesa - ‬11 min walk
  • ‪Cupcake Cafe - ‬6 min walk
  • ‪Restaurante Miramare - ‬13 min walk

About this property

Iberostar Waves Quetzal - All Inclusive

  • At Iberostar Waves Quetzal - All Inclusive, you can spend time at the beach enjoying beach umbrellas, beach massages, and beachside drinks, plus you'll be within a 15-minute walk of Playacar Beach. 4 outdoor pools provide fun for everyone, while guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, body wraps, and hydrotherapy. Bonsai Restaurant, one of 8 restaurants, serves Japanese cuisine and is open for dinner. Other highlights include 3 poolside bars, a free kid's club, and a fitness center. The helpful staff and beach location get great marks from fellow travelers.

All inclusive details

  • Gratuities are included and additional gratuities at guests' discretion are accepted.

Activities and facilities/equipment

  • All non-motorized water sports are included.

Water activities

    • Kayaking
    • Sailing
    • Snorkeling
    • Windsurfing

Land activities

    • Fitness facilities
    • Tennis
    • Volleyball

Lessons/classes/games

  • Aerobics

At a glance

CHECK-IN
3:00pm
CHECK-OUT
12:00pm

Hotel size

    • Arranged over 3 floors

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
    • Contactless check-in available
    • Late check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is noon
    • Contactless check-out available
    • Late check-out subject to availability

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • Information provided by the property may be translated using automated translation tools

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18

Children

    • Babysitting*
    • Free supervised childcare
    • Free children's club

Pets

    • Pets not allowed

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms

Parking

    • Free onsite self parking
    • Free onsite valet parking
    • Onsite parking includes off-street options

Other information

    • Designated smoking areas (fines apply)

Property amenities

Food and drink

  • 8 restaurants
  • 7 bars/lounges
  • 3 poolside bars
  • Beach bar
  • Room service (limited hours)
  • Water dispenser

Traveling with children

  • Free children's club
  • Children's pool
  • Playground
  • Free supervised childcare/activities
  • Children's games

What to do

  • On the beach
  • Tennis lessons
  • Yoga classes
  • Kayaking
  • Snorkeling
  • Windsurfing
  • Shopping
  • Pool table
  • Ecotours nearby
  • Golfing nearby
  • Scuba diving nearby

Working away

  • Meeting rooms
  • Conference space

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Beach sun loungers
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas
  • Romance packages

Facilities

  • Safe-deposit box at front desk
  • Garden
  • Fitness center
  • 4 outdoor pools
  • Bicycle parking
  • Full-service spa
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • Banquet hall

Accessibility

  • Wheelchair accessible
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Smooth flooring in room

Room amenities

Be entertained

  • Flat-screen television
  • Satellite TV channels

Home comfort

  • Air conditioning
  • Ceiling fan
  • Free stocked minibar
  • Iron/ironing board

Sleep well

  • Down comforter
  • Blackout drapes/curtains
  • Premium bedding
  • Free crib/infant bed

What to enjoy

  • Balcony or patio

Freshen up

  • Private bathroom
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Composting
  • Recycling

Special features

Spa

Spa Sensations has 3 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including hydrotherapy. The spa is equipped with a sauna and a hot tub.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Dining

Bonsai Restaurant - This fine-dining restaurant specializes in Japanese cuisine and serves dinner only. Reservations are required. Open daily.
Mare Nostrum Restaurant - This restaurant specializes in Mediterranean cuisine and serves dinner only. Reservations are required. Open daily.
La Gondola Restaurant - This restaurant specializes in Italian cuisine and serves dinner only. Reservations are required. Open daily.
Beach Grill Uxmal - This restaurant serves lunch only. Open daily.
La Hacienda - This restaurant serves dinner only. Reservations are required. Open daily.

Awards and affiliations

Sustainability Certifications
This property is certified by this third-party sustainability certification scheme: EarthCheck. For more information on what this certification requires and verifies, please visit their website.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • A tax is imposed by the city: MXN 58.66 per accommodation, per night

Optional extras

  • Late check-out can be arranged for an extra charge (subject to availability)

Renovations and closures

This property is closed from August 6 2026 to November 30 2026 (dates subject to change).

Children & extra beds

  • In-room babysitting is available for an extra charge

Pool, spa, & gym (if applicable)

  • Guests under 18 years old are not allowed in the spa
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy.
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Only registered guests are allowed in the guestrooms.
This property does not have elevators.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express
Cashless transactions are available.
This property is professionally cleaned.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Property Registration Number 008-007-000585/2025

Also known as

Iberostar Quetzal
Iberostar Quetzal All Inclusive
Iberostar Quetzal All Inclusive Playa del Carmen
Iberostar Quetzal Playa del Carmen
Quetzal Iberostar
Iberostar Hotel Quetzal Playacar
Iberostar Quetzal Playacar Hotel Playa Del Carmen
Iberostar Quetzal Playacar Riviera Maya/Playa Del Carmen, Mexico
Iberostar Quetzal All Inclusive All-inclusive property
Iberostar Quetzal Inclusive i

Frequently asked questions

Is Iberostar Waves Quetzal - All Inclusive currently open?

This property is closed from August 6 2026 to November 30 2026 (dates subject to change).

Does Iberostar Waves Quetzal - All Inclusive offer free cancellation for a full refund?

Yes, Iberostar Waves Quetzal - All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Iberostar Waves Quetzal - All Inclusive?

Yes, there are 4 outdoor pools and a children's pool.

Are pets allowed at Iberostar Waves Quetzal - All Inclusive?

Sorry, pets aren't allowed.

Is parking offered on site at Iberostar Waves Quetzal - All Inclusive?

Yes, there's free self and valet parking.

What are the check-in and check-out times at Iberostar Waves Quetzal - All Inclusive?

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM. Check-out time is noon. Late check-out is available for a charge (subject to availability). Contactless check-in and check-out are available.

What is there to do at Iberostar Waves Quetzal - All Inclusive and nearby?

Have fun with onsite activities like kayaking, windsurfing, and snorkeling and improve your game at the onsite tennis courts. Additional recreation onsite includes yoga. Indulge in a treatment at the spa and enjoy a swim in one of the 4 outdoor swimming pools. Iberostar Waves Quetzal - All Inclusive also has 3 poolside bars, 7 bars, and a sauna, as well as a steam room and a garden.

Are there restaurants at or near Iberostar Waves Quetzal - All Inclusive?

Yes, there are 8 onsite restaurants, featuring Japanese cuisine.

Does Iberostar Waves Quetzal - All Inclusive have any outdoor private spaces?

Yes, every room features a balcony.

What's the area around Iberostar Waves Quetzal - All Inclusive like?

Iberostar Waves Quetzal - All Inclusive is located on the waterfront in Playacar, a short 19-minute walk from Mayan Ruins of Playacar and 13 minutes' walk from Playacar Beach. Travelers say the area is walkable and good for shopping.

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Reviews

Iberostar Waves Quetzal - All Inclusive Reviews

8.6

Excellent

9.2

Cleanliness

8.4

Amenities

9.0

Staff & service

8.4

Property conditions & facilities

Guest review summary

What guests liked

  • The food at the restaurant was delicious and offered a wide variety of options. (83 reviews)
  • The beach at this property is beautiful, clear, and breathtaking with gentle ocean waters and a lovely atmosphere. (51 reviews)
  • The pools were very clean and well kept, and the main pool and surrounding area were described as awesome. (28 reviews)
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From real guest reviews summarized by AI.
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Popular mentions

Food
Service staff
Room
Beach
Buffets
Restaurant
Animals
Drinks
Entertainment
Wildlife

Reviews

Verified review

10/10 Exceptional

Yes, I enjoyed the pool
Verified review

10/10 Exceptional

Amazing lush greenery, gentle animals roaming on grounds, great food/buffets, lovely beach and pools.
Verified review

10/10 Exceptional

staff was very nice and helpful there food was also very good
Verified review

10/10 Exceptional

One of the best beaches on the beach! Food is good everyone found something to eat the Japanese and Italian restaurants were excellent! We were always able to find chairs by the beach and pool.
Verified review

10/10 Exceptional

We have stayed at this resort twice and we really enjoyed it. The staff is very friendly, great food, and overall a great facility. Highly recommend planning your vacation at this resort.
Verified review

10/10 Exceptional

wonderful rooms near the beach.
Verified review

10/10 Exceptional

Great Hotel for families, plenty of entertainment for kids (jungle, animals, kids club…). Loved our stay!
Verified review

6/10 Good

Room was good the food was good staff was very good. Negatives for me were all bar stools have no high backs and n lounges were a bit uncomfortable and the monkeys we thought we would see around the resort were caged up nothing loose around the resort. Also the sports bar was closed during our stay however the beach and food made our stay worthwhile
Verified review

10/10 Exceptional

Very family friendly, nice accommodations, good selection of onsite dining. Beautiful beach area.
Verified review

10/10 Exceptional

The resort was amazing, staff super accomodating and the beach was absolutely gorgeous, very well maintained
Verified review

8/10 Very good

Great location, Gray staff great restaurants
Verified review

10/10 Exceptional

Beach is absolutely perfect, staff are amazing, property and rooms were very clean, more food choices than you can imagine.
Verified review

8/10 Very good

Beach was great
Verified review

10/10 Exceptional

Great vacation! Food and drinks were amazing. A lot of wildlife and beautiful beach. We would come back to this resort.
Verified review

10/10 Exceptional

We loved the amenities, the junglelike atmosphere with wildlife, the food and drink, and the amazing, friendly, helpful staff.
Verified review

10/10 Exceptional

Married at Iberostar Quetzal/Tucan 25 years ago and back to celebrate. Food was better than we remember and the property so well maintained and love all of the wonderful garden and animals.
Verified review

10/10 Exceptional

I really liked the layout of the resort. Walking on the boardwalks through the jungle to the pool was a beautiful journey to take every day. The staff were incredibly friendly and welcoming. I would stay here again and recommend it to others!
Verified review

10/10 Exceptional

The property was great. The was where we spent most of our time, but the beach was great too. Just a little rough for us old folks. Only complaint is more outlets in the rooms. The staff was fabulous. I understand it will be going through a remodel this spring. I hope they are able to retain the staff because they were the best.
Verified review

10/10 Exceptional

Great property. Very beautiful and great amenities.
Verified review

10/10 Exceptional

Property is slightly outdated but otherwise very nice. Staff was friendly and welcoming. Pools and other facilities were clean.
Verified review

10/10 Exceptional

Excellent property and excellent service. Thank you Iberostar!
Verified review

8/10 Very good

Grounds were beautiful staff very nice
Verified review

10/10 Exceptional

Location is beautiful, beach and pool are excellent - food was great lots of variety. Whole resort is clean, well kept and beautiful. Staff is super friendly and helpful. Rooms are nice and very clean! This place is gorgeous - excellent and reasonbly priced. We recommend and would definitely go back!
Verified review

10/10 Exceptional

We loved the property there are lots of great places to eat. We always felt safe and if there is a problem there is always a staff member close to help.
Verified review

10/10 Exceptional

We stayed in Iberostar Quetzal and had a great time. The chef and staff at La Hacienda smoke house (Jose, Rafael and Juan) were amazing and helped us (especially our kids) feel very special.