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Iberostar Quetzal All Inclusive

Photo gallery for Iberostar Quetzal All Inclusive

On the beach, white sand, sun loungers, beach umbrellas
On the beach, white sand, sun loungers, beach umbrellas
On the beach, white sand, sun loungers, beach umbrellas
On the beach, white sand, sun loungers, beach umbrellas
4 outdoor pools, pool umbrellas, sun loungers

Overview of Iberostar Quetzal All Inclusive

VIP Access
UNESCO Sustainable Travel Pledge

Iberostar Quetzal All Inclusive

4.5 star property
Upscale beachfront aparthotel with spa, near Playa del Carmen Main Beach

8.6/10 Fabulous

1,134 verified Hotels.com guest reviews

Popular amenities

  • Free parking
  • Pool
  • Free WiFi
  • Gym
  • Non-smoking
  • Air conditioning
The price is $362
Price available on 2/14/2023
Map
Avenida Xaman Ha Lote Hotelero No. 2, Playa del Carmen, QROO, 77710

Room options

About this area

What's nearby

  • In Playacar
  • Playa del Carmen Main Beach - 35 min walk
  • Playacar Golf Club - 3 min drive
  • Quinta Avenida - 11 min drive
  • Playa del Carmen Maritime Terminal - 12 min drive
  • Mamitas Beach - 20 min drive
  • Xplor Theme Park - 18 min drive
  • Xcaret Eco Theme Park - 21 min drive
  • Ferry to Cozumel - 26 min drive
  • Maroma Beach - 38 min drive

Getting around

  • Cozumel Intl. Airport (CZM) - 12.4 miles/20 km
  • Cancun Intl. Airport (CUN) - 33.2 miles/53.5 km

Restaurants

  • Doña Aurelia - 5 min drive
  • Ristorante Latinos - 5 min drive

About this property

Iberostar Quetzal All Inclusive

At Iberostar Quetzal All Inclusive, you can spend time at the beach enjoying beach umbrellas, beach massages, and beachside drinks, plus you'll be within a 15-minute drive of Playa del Carmen Main Beach. 4 outdoor pools provide fun for everyone, while guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, body wraps, and hydrotherapy. Bonsai Restaurant, one of 3 restaurants, serves Japanese cuisine and is open for dinner. There are 3 poolside bars and a free kid's club, and apartments get the details right with free minibar items and premium bedding. Fellow travelers like the pool and helpful staff.

All inclusive

This aparthotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Activities and facilities/equipment

All non-motorized water sports are included.

Water activities

Kayaking
Sailing
Snorkeling
Windsurfing

Land activities

Fitness facilities
Tennis
Volleyball

Lessons/classes/games

Aerobics

Languages

English, French, German, Italian, Portuguese, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Property is professionally cleaned
Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Property is disinfected using an electrostatic sprayer
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global) and Intertek Cristal (3rd party expert - Global)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Reservations are required for the use of certain onsite facilities
This information is provided by our partners.

At a glance

Arriving/Leaving

  • Check-in time from 3:00 PM - 11:00 PM
  • Late check-in subject to availability
  • Minimum check-in age - 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Up to 2 children (2 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
  • No cribs (infant beds)
  • Babysitting*
  • Free supervised childcare
  • Free children's club

Pets

  • Pets not allowed

Property amenities

Beach

  • On the beach
  • Beach towels
  • Beach sun loungers
  • Beach massages
  • Beach umbrellas

Pool/Spa

  • 4 outdoor pools
  • Sun loungers
  • Umbrellas
  • Spa tub
  • Sauna
  • Steam room
  • Massages
  • Spa services
  • 3 treatment rooms
  • Hot stone massages
  • Swedish massages
  • Outdoor treatment area
  • Body treatments
  • Body scrubs
  • Deep-tissue massages
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Body wraps

Internet

  • Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site

Family friendly

  • Children stay free (see details)
  • Free supervised childcare
  • Free children's club
  • Children's pool
  • Playground
  • Children's games

Restaurants on site

  • Bonsai Restaurant
  • Mare Nostrum Restaurant
  • La Gondola Restaurant
  • Uxmal Restaurant
  • La Hacienda

Food and drink

  • Water dispenser

Dining

  • 3 restaurants
  • 3 poolside bars, 7 bars/lounges and 1 beach bar
  • Stocked minibar (free)

Bedrooms

  • Premium bedding
  • Down comforter
  • Bed sheets provided

Bathrooms

  • Shower
  • Eco-friendly toiletries
  • Hair dryer
  • Free toiletries

Entertainment

  • Flat-screen TV with satellite service
  • Pool or billiards table

Outdoor areas

  • Balcony
  • Garden

Laundry

  • Dry cleaning/laundry service

Work spaces

  • Laptop workspace
  • Conference space

Comfort

  • Air conditioning
  • Ceiling fan

Pets

  • No pets allowed

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • No elevators
  • Wheelchair accessible (with limits)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Smoke-free property

Services and conveniences

  • Concierge services
  • Tour/ticket assistance
  • Daily housekeeping
  • Safe
  • Multilingual staff
  • Iron/ironing board
  • Phone
  • Luggage storage
  • Blackout drapes/curtains
  • Safe at front desk

Location highlights

  • Near the ocean
  • Near the sea
  • On the waterfront
  • Near the boardwalk
  • Near the airport
  • In the shopping district
  • In the entertainment district

Things to do

  • Fitness center
  • Nature reserve
  • Yoga classes on site
  • Windsurfing on site
  • Kayaking on site
  • Tennis on site
  • Scuba diving on site
  • Tennis lessons on site
  • Ecotours nearby
  • Theme parks nearby
  • Golf nearby
  • Snorkeling nearby

General

  • 350 rooms
  • 3 floors
  • Romance packages available
  • Composting
  • Recycling

Special features

All inclusive

This aparthotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Activities and facilities/equipment

All non-motorized water sports are included.

Water activities

Kayaking
Sailing
Snorkeling
Windsurfing

Land activities

Fitness facilities
Tennis
Volleyball

Lessons/classes/games

Aerobics

Spa

Spa Sensations has 3 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including hydrotherapy. The spa is equipped with a sauna and a spa tub.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Dining

Bonsai Restaurant - This fine-dining restaurant specializes in Japanese cuisine and serves dinner only. Reservations are required.
Mare Nostrum Restaurant - This restaurant specializes in seafood and serves dinner only. Reservations are required.
La Gondola Restaurant - This restaurant specializes in Italian cuisine and serves dinner only. Reservations are required.
Uxmal Restaurant - This steakhouse serves dinner only. Reservations are required.
La Hacienda - This restaurant specializes in Mexican cuisine and serves dinner only. Reservations are required.

Awards and affiliations

This property has signed the UNESCO Sustainable Travel Pledge.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax is imposed by the city: MXN 28.87 per accommodation, per night

Optional extras

  • Late check-out can be arranged for an extra charge (subject to availability)

Children & extra beds

  • In-room babysitting is available for an extra charge

Pool, spa, & gym (if applicable)

  • Guests under 18 years old are not allowed in the spa
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

The property is professionally cleaned; the property is cleaned and disinfected using an electrostatic sprayer; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas; reservations are required for some onsite facilities.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global) and Intertek Cristal (3rd party expert - Global).

Policies

<p>Only registered guests are allowed in the guestrooms. </p> <p>This property does not have elevators. </p><p>This property uses eco-friendly cleaning products. </p><p>Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property. </p><p>This property accepts credit cards, debit cards and cash.</p>

Also known as

Iberostar Quetzal
Iberostar Quetzal All Inclusive
Iberostar Quetzal All Inclusive Playa del Carmen
Iberostar Quetzal Playa del Carmen
Quetzal Iberostar
Iberostar Hotel Quetzal Playacar
Iberostar Quetzal Playacar Hotel Playa Del Carmen
Iberostar Quetzal Playacar Riviera Maya/Playa Del Carmen, Mexico
Iberostar Quetzal All Inclusive All-inclusive property
Iberostar Quetzal Inclusive i
Iberostar Quetzal Inclusive
Iberostar Quetzal All Inclusive Aparthotel
Iberostar Quetzal All Inclusive Playa del Carmen
Iberostar Quetzal All Inclusive Aparthotel Playa del Carmen

Frequently asked questions

Does Iberostar Quetzal All Inclusive offer free cancellation for a full refund?
Yes, Iberostar Quetzal All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Iberostar Quetzal All Inclusive?
As of Feb 1, 2023, prices found for a 1-night stay for 2 adults at Iberostar Quetzal All Inclusive on Feb 14, 2023 start from $362, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Iberostar Quetzal All Inclusive?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Iberostar Quetzal All Inclusive?
Yes, there are 4 outdoor pools and a children's pool.
Are pets allowed at Iberostar Quetzal All Inclusive?
Sorry, pets aren't allowed.
Is parking offered on site at Iberostar Quetzal All Inclusive?
Yes, there's free self and valet parking.
What are the check-in and check-out times at Iberostar Quetzal All Inclusive?
You can check in from 3:00 PM - 11:00 PM. Check-out time is noon. Late check-out is available for a charge (subject to availability). Contactless check-in and check-out are available.
What is there to do at Iberostar Quetzal All Inclusive and nearby?
Have fun with onsite activities like kayaking, windsurfing, and scuba diving and improve your game at the onsite tennis courts. Additional recreation onsite includes yoga. Indulge in a treatment at the spa and enjoy a swim in one of the 4 outdoor swimming pools. Iberostar Quetzal All Inclusive also has 3 poolside bars, 7 bars, and a sauna, as well as a steam room and a garden.
Are there restaurants at or near Iberostar Quetzal All Inclusive?
Yes, there are 3 onsite restaurants, featuring Japanese cuisine.
Does Iberostar Quetzal All Inclusive have any outdoor private spaces?
Yes, each apartment features a balcony.
What's the area around Iberostar Quetzal All Inclusive like?
Iberostar Quetzal All Inclusive is located on the waterfront in Playacar, a short 4-minute walk from Piste Cyclable sur Paseo Xaman-Ha and 17 minutes' walk from Mahi Golf Course. Travelers love the aparthotel's prime location.

Reviews

8.6

Fabulous

9.1/10

Cleanliness

8.9/10

Staff & service

8.4/10

Amenities

8.5/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Exceptional

Iberostar Quetzal - Excellent!
Great stay - 7 nights. Hotel is gorgeous and the jungle is beautiful. The staff were the absolutely nicest Ive ever encountered. Food was fantastic and the entertainment was good. We are planning our next stay at the Quetzal as a result of our great experience.
Norman, 7-night trip
Verified Hotels.com guest review

10/10 Exceptional

Aaron, 3-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

It’s a wonderful experience, from the jungle aspect of the property to the beautiful beach. Food and service were amazing. Will definitely return to Iberostar properties in the future!
Verified Expedia guest review

6/10 Good

No VIP upgrades or acknowledgement. Room wasnt good, smelled moldy and needed updated. Very few plugs. Small bathrooms
Verified Expedia guest review

10/10 Exceptional

Eddie, 5-night trip
Verified Expedia guest review

10/10 Exceptional

Johnny Lee, 7-night family trip
Verified Expedia guest review

6/10 Good

Ashley, 6-night trip
Verified Expedia guest review

8/10 Very Good

Nature and animals
Maria, 3-night family trip
Verified Expedia guest review

10/10 Exceptional

What a great resort! The pool and beach area were excellent; loved the beach chairs, umbrellas and the clean beach. The sleeping rooms and grounds were extremely clean. The bed was a little hard the first night but we got used to it. There aren't many outlets in the room so plan accordingly. Food was good, especially the smokehouse. The staff was very friendly. Overall, it was an excellent stay and I would highly recommend!
Courtney, 5-night family trip
Verified Expedia guest review

8/10 Very Good

We loved how they incorporated the jungle and animals into the property, did not like that they do not have wait staff by the pool area anymore
HUGO, 7-night family trip
Verified Expedia guest review