All hotels in Playa del Carmen, Quintana Roo, Mexico
1 room, 2 adults

Riu Palace Mexico All Inclusive, Playa del Carmen

4-star4 stars
Avda. Xaman-Ha, Manzana 3, Lote 4Condominio Playacar, Playa del CarmenQROO77710Mexico

Playa del Carmen beachfront resort with 6 restaurants, spa
  • Free hot/cold buffet breakfast, free WiFi, and free parking
  • Collect nightsFor every 10 nights, get 1 free!
Superb9.0
Beach
Beautiful beach
Food
Delicious food
Room
Great room
Cleanliness
Clean
208See all 208 Hotels.com reviews
From 6,120 reviewsTripAdvisor Traveller Rating

Riu Palace Mexico All Inclusive, Playa del Carmen

from $228
  • Junior Suite
  • Jr Suite Superior
  • Suite
  • Suite with Solarium Jacuzzi Loft
  • Junior suite-Mexico
  • Junior Suite Latam
  • Junior Suite Superior Latam
  • Junior Suite Europe
  • Junior Suite Superior Europe
  • Junior Suite Superior Mexico
  • Junior Suite (B2C)
  • Superior Suite (B2C)
  • Suite (B2C)
  • Suite, Jetted Tub (B2C)

At a glance

Key facts

Hotel size

  • This hotel has 434 rooms
  • This hotel is arranged over 2 floors

Arriving/leaving

  • Check-in time 3 PM-11 PM
  • Check-out time is noon
  • Express check-in/out
There is no after-hours reception at this property. Guests arriving late won't be able to check in until the next morning.

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 18

Travelling with others

Children

  • Up to 2 children (1 year old and younger) stay free when occupying the parent or guardian's room, using existing bedding

  • Babysitting/childcare *

  • Free children's club (ages 4 - 12)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi and wired Internet access in public areas

  • Free WiFi in rooms

Transportation

Parking

  • Free self parking

Other information

  • All-inclusive (taxes and gratuities included)
* See small print for additional details or extra charges

In the hotel

Taking the kids?
  • Children's club (free)
  • In-room childcare (surcharge)
  • Supervised childcare/activities (free)
Food and drink
  • Free hot/cold buffet breakfast daily
  • 6 restaurants
  • 4 bars/lounges
  • Coffee shop/café
  • Swim-up bar
  • Poolside bar
  • 24-hour room service
Things to do
  • Fitness classes on site
  • Kayaking on site
  • Personal motorized watercraft on site
  • Playground on site
  • Sailing on site
  • Snorkeling on site
  • Surfing/boogie boarding on site
  • Volleyball on site
  • Windsurfing on site
  • Bicycle rentals nearby
  • Golfing nearby
  • Scuba diving nearby
Working away
  • One meeting room
  • Computer station
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Limo or Town Car service available
  • Dry cleaning/laundry service
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Elevator/lift
  • ATM/banking
  • Designated smoking areas
  • Garden
  • Television in common areas

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Ceiling fan
  • Minibar
  • Coffee/tea maker
  • Iron/ironing board
Things to enjoy
  • Separate living room
  • Balcony
Freshen up
  • Private bathroom
  • Separate bathtub and shower
  • Designer toiletries
  • Hair dryer
Be entertained
  • Flat-screen TV
  • Satellite TV channels
Stay connected
  • Free WiFi
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Access via exterior corridors

Special features

All inclusive

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included.
Food and beverages

  • All buffet and à la carte meals, snacks, and local beverages included
  • 24-hour room service (limited menu)
  • In-room minibar (all beverages included)
  • In-room liquor dispensers
  • Meals and beverages at companion properties

Activities and facilities/equipment
All non-motorized water sports are included.

Water activities
  • Snorkeling
  • Windsurfing

Land activities
  • Fitness facilities

Kids' club
  • Supervised activities for children between 4 and 12 years old

Entertainment
  • Onsite entertainment and activities
  • Access to offsite clubs
  • Onsite live performances

Not included
  • Motorized water sports
  • Scuba-diving certification
  • Scuba-diving lessons
  • Snorkeling excursions
  • Premium and/or non-domestic beverages
  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours
  • Transportation to offsite activities

Dining

Krystal - This restaurant specializes in fusion cuisine.

Miyagi - This restaurant specializes in Japanese cuisine.

La Bodega - This restaurant specializes in Mexican cuisine.

Recreation

On Site

  • Fitness facilities
  • Health club
  • Outdoor tennis courts -
  • Sauna
  • Spa tub
  • Tennis on site
  • Fitness classes on site
  • Kayaking on site
  • Personal motorized watercraft on site
  • Playground on site
  • Sailing on site
  • Snorkeling on site
  • Surfing/boogie boarding on site
  • Volleyball on site
  • Windsurfing on site

Nearby

  • Bicycle rentals nearby
  • Golfing nearby
  • Scuba diving nearby

Riu Palace Mexico All Inclusive, Playa del Carmen’s small print

Also known as

  • Riu Palace
  • Riu Playa Del Carmen
  • Rui Palace Mexico
  • Mexico Palace Riu
  • Hotel Riu Palace Mexico Riviera Maya/Playa Del Carmen
  • Riu Palace All Inclusive
  • Riu Palace Mexico
  • Riu Palace Mexico All Inclusive
  • Riu Palace Mexico All Inclusive Playa del Carmen
  • Riu Mexico
  • Riu Palace Mexico Hotel
  • Riu Palace Mexico Playa Del Carmen
  • Riu Palace Playa Del Carmen

Policies

Due to Mexican government regulations, Riu Hotels and Resorts will no longer exchange US dollars for Mexican pesos at their properties located in Mexico.

Only registered guests are allowed in the guestrooms.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

Mandatory fees

You’ll be asked to pay the following charges at check in or check out:

  • Resort fee (October - December): MXN 10.00 per accommodation, per night

Optional extras

Babysitting/childcare is available for an extra charge

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

What’s around Riu Palace Mexico All Inclusive, Playa del Carmen

Landmarks

  • In Playacar
  • Playacar Golf Club - 10 min walk
  • Playa del Carmen Main Beach - 32 min walk
  • Playa del Carmen Maritime Terminal - 32 min walk
  • Yucatek Divers - 35 min walk
  • Central Square - 40 min walk
  • Nuestra Senora del Carmen Catholic Church - 42 min walk
  • Quinta Alegría Shopping Mall - 44 min walk

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 57 min drive
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.) - 100 min drive
  • Free self parking

Recent reviews

Superb 9.0 From 208 reviews

Riu Palace Mexico All Inclusive, Playa del Carmen
Very Good8.0
No international cooperation....
Every single staff member we met or saw was OUTSTANDING and very friendly. They made sure we were totally happy even though we should have had a better grasp of the Spanish language. The language barrier was a slight concern. But the staff smiled and made sure to figure out what we needed. Fancy bars and food but there were So many more poorly behaved children than we expected.What were those parents thinking? There was not a lot of interaction between the MANY international guests represented. Everyone seemed to stay on their own though the staff tried so hard to communicate with everyone. Rudeness of guests to each other was very sad. We all had our own idea of what a vacation is but obviously others ideas didn't match ours. We never were able to get two chairs together at the pool or the beach. We saw many many chairs with towels and personal items but no people so we could not enjoy the beach or pool because we didn't get there early in the day. Food was special and the selection of alcohol was good. Unfortunately, we won't plan another trip to Cancun, Playa de Carmen or Mexico for that matter but that has NOTHING to do with the staff at Riu Palace Mexico.
Jennifer, us7 night trip
Riu Palace Mexico All Inclusive, Playa del Carmen
Exceptional10.0
We're going back! That in itself says a lot. This is the 3rd RIU I have stayed at and have enjoyed them all
Brad, us6 night trip

See all reviews

Riu Palace Mexico All Inclusive, Playa del Carmen

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