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Playacar Palace All Inclusive, Playa del Carmen

4 stars
Fracc.Playacar Bahia del Espiritu SantoEsquina Abraira de Arriva, Playa del CarmenQROO77710Mexico, 800-491-6126
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Excellent4.3 / 5
Cleanliness
Clean
Wellness
Great wellness & sports facilities
Location
Great location
Beach
Beautiful beach
174See all 174 Hotels.com reviews
From 3,799 reviewsTripAdvisor Traveller Rating

Playacar Palace All Inclusive, Playa del Carmen

Hotel Info: 866-539-8117

from $564
  • Club Room, 1 King Bed, Concierge Service
  • Deluxe Room, Ocean View
  • Suite, 1 King Bed, Oceanfront (Sand Suite)
  • Suite, 1 King Bed, Oceanfront
  • Honeymoon Suite, 1 King Bed
  • Superior Room, Jetted Tub
  • Deluxe Room, Partial Sea View
  • Deluxe Room, Resort View

At a glance

Key facts

Hotel size

  • This hotel has 201 rooms
  • This hotel is arranged over 5 floors

Arriving/leaving

  • Check-in time 3 PM-midnight
  • Check-out time is noon
Guests who book a Honeymoon rate plan must present a valid marriage certificate issued less than 1 year prior to travel to receive the promotional benefits. The hotel reserves the right to amend the rate if valid proof is not provided. For more details, please contact the office using the information on the reservation confirmation received after booking.
Guests must show proof of child age at check-in. In the event the child's age differs from that in the booking reservation, the hotel may charge the difference in rate. For more details, please contact the office using the information on the reservation confirmation received after booking.

Required at check in

  • Credit card deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 18

Travelling with others

Children

  • Babysitting/childcare *

  • Free children's club (ages 4 - 12)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transportation

Parking

  • Free valet parking

Other information

  • All-inclusive (taxes and gratuities included)

Also known as

  • All Inclusive Playacar Palace
  • Playacar Palace All Inclusive Playa del Carmen
  • Playacar Palace Playa del Carmen
  • Palace Playacar
  • Playacar All Inclusive
  • Playacar Palace
  • Playacar Palace All Inclusive
  • Playacar Palace Hotel Playa Del Carmen
  • Playacar Palace Mexico
  • Playacar Palace Resort
  • Playacar Palace Riviera Maya/Playa Del Carmen, Mexico

Policies

This property requires that the ages of children entered during booking reflect their accurate ages at the time of travel. For more details, please contact the office using the information on the reservation confirmation received after booking.

Guests under 18 years old are not allowed in the health club or spa tub.

Guests under 18 years old are not allowed in the spa.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

Optional extras

Babysitting/childcare is available for an extra charge

In the hotel

Taking the kids?
  • Children's club (free)
  • In-room childcare (surcharge)
Food and drink
  • Free buffet breakfast daily
  • 3 restaurants
  • 2 bars/lounges
  • Swim-up bar
  • Poolside bar
  • 24-hour room service
  • Coffee/tea in a common area
Things to do
  • Beach sun loungers
  • Beach umbrellas
  • Outdoor pool
  • Children's pool
  • Fitness facilities
  • Outdoor tennis court
  • Full-service spa
  • Spa treatment room(s)
  • Beach towels
  • Swim-up bar
  • Steam room
  • Pool sun loungers
  • Sauna
  • Pool umbrellas
  • Billiards or pool table
Working away
  • Business center
  • Conference space
  • Meeting rooms 2
  • Conference space size (feet) - 3229
  • Conference space size (meters) - 300
  • Conference center
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 1
  • Elevator/lift
  • ATM/banking
  • Designated smoking areas (fines apply)
  • Garden
  • Terrace
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board
Sleep well
  • Blackout drapes/curtains
  • Turndown service
  • Premium bedding
Freshen up
  • Private bathroom
  • Jetted bathtub
  • Designer toiletries
  • Hair dryer
Be entertained
  • 21-inch LED TV
  • Premium TV channels
  • IPod docking station
Stay connected
  • Desk
  • Free WiFi
  • Free long-distance calls
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

All inclusive

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.
Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)
  • In-room liquor dispensers
  • Meals and beverages at companion properties
  • Dining availability limited at one or more venues

Activities and facilities/equipment
All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Land activities
  • Fitness facilities
  • Soccer
  • Tennis
  • Volleyball

Lessons/classes/games
  • Aerobics
  • Dancing

Kids' club
  • Supervised activities for children between 4 and 12 years old

Entertainment
  • Onsite live performances

Not included
  • Golf green fees
  • Motorized water sports
  • Scuba-diving certification
  • Scuba-diving lessons
  • Premium food items
  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours
  • Transportation to offsite activities

Recreation

On Site

  • Fitness facilities
  • Outdoor tennis court
  • Sauna
  • Steam room
  • Fitness classes on site
  • Yoga classes/instruction on site

Nearby

  • Bicycle rentals nearby
  • Ecotours nearby
  • Golfing nearby
  • Parasailing nearby
  • Sailing nearby
  • Scuba diving nearby
  • Snorkeling nearby
  • Surfing/boogie boarding nearby
  • Windsurfing nearby

Playacar Palace All Inclusive, Playa del Carmen’s small print

Also known as

  • All Inclusive Playacar Palace
  • Playacar Palace All Inclusive Playa del Carmen
  • Playacar Palace Playa del Carmen
  • Palace Playacar
  • Playacar All Inclusive
  • Playacar Palace
  • Playacar Palace All Inclusive
  • Playacar Palace Hotel Playa Del Carmen
  • Playacar Palace Mexico
  • Playacar Palace Resort
  • Playacar Palace Riviera Maya/Playa Del Carmen, Mexico

Policies

This property requires that the ages of children entered during booking reflect their accurate ages at the time of travel. For more details, please contact the office using the information on the reservation confirmation received after booking.

Guests under 18 years old are not allowed in the health club or spa tub.

Guests under 18 years old are not allowed in the spa.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

Optional extras

Babysitting/childcare is available for an extra charge

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

Excellent 4.3 /5 from 174 reviews

Playacar Palace All Inclusive, Playa del Carmen
Outstanding5.0 / 5
Dream Vacation!
Amazing staff who are always available to please their guests. They truly go above and beyond and set a standard that is hard to follow. Beautiful location near many tourist attractions.
3 night romance trip
Playacar Palace All Inclusive, Playa del Carmen
Outstanding5.0 / 5
Amazing!
Loved this resort! Beach is super clean and safe. Pool was beautiful and lots of lounge chairs. Room was gorgeous we got an upgrade to ocean view! Love that it is so close to town as well, my friend and I walked everywhere... Playa is very safe! Loved all the people who work here and made it feel like home... They always say "welcome home" which I thought was a nice touch. Our maid always left treats for turn down and left a bottle of champagne for us one night as a gift lol cuz we ordered it every night. They really go above and beyond and take note of even the smallest thing! LOVE playacar palace!
5 night trip with friends
Playacar Palace All Inclusive, Playa del Carmen
Outstanding5.0 / 5
Amazing
Love this place. Will return many more times. Great for family...safe for kids. Cannot say enough about this place and staff.
8 night trip
Playacar Palace All Inclusive, Playa del Carmen
Outstanding5.0 / 5
beautiful location, service was impeccable
Loved it all, food was outstanding even at the buffet. Only complaint was the thatched roof was right over our balcony, Big mess every day and too many pigeons flying in and around it, nesting, so therefor feathers and bird droppings within a few hours of being cleaned! The staff at the resort is top-notch, so accommodating and polite. The spa was 5 star all the way!
5 night trip with friends
Playacar Palace All Inclusive, Playa del Carmen
Outstanding5.0 / 5
Great location for walking & shopping!
We loved this all-inclusive resort. The beach was just beyond our back door, and the shopping district was just outside the front lobby. Great location, wonderful service & delicious food. It was a smaller, compact layout, so we didn't have to walk forever to get from one restaurant or pool to another area. We will recommend this resort and plan to return.
4 night romance trip

See all reviews

Playacar Palace All Inclusive, Playa del Carmen

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