Playacar Palace All Inclusive
All-inclusive beachfront property with spa, near Playa del Carmen Maritime Terminal
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Playacar Palace All Inclusive
Photo gallery for Playacar Palace All Inclusive
Overview of Playacar Palace All Inclusive
8.8 out of 10 Fabulous
8.8/10 Fabulous
Property highlights
- Bar
- Pool
- Free WiFi
The price is $329
Price available on 10/3/2023
Playa del Carmen, QROO
Main amenities
- Daily housekeeping
- On the beach
- 3 restaurants and 2 bars/lounges
- Full-service spa
- Outdoor pool
- Fitness center
- Sauna
- Steam room
- Beach umbrellas
- Beach sun loungers
- Beach towels
- Children's pool
Feel at home
- Children's pool
- Playground on site
- Separate bathtub and shower
- Premium TV channels
- Garden
- Terrace
Room options
View all photos for Honeymoon Suite, Flex Cancellation options
Honeymoon Suite, Flex Cancellation options
View all photos for Deluxe Room Ocean View, Kids & Teens Free + Flex Cancellation Options
Deluxe Room Ocean View, Kids & Teens Free + Flex Cancellation Options
View all photos for Walk Out Suites - Kids eat and stay free
Walk Out Suites - Kids eat and stay free
View all photos for Governador Suite, Flex Cancellation Options
Governador Suite, Flex Cancellation Options
View all photos for Deluxe Room Partial Ocean View, Kids & Teens Free + Flex Cancellation Options
Deluxe Room Partial Ocean View, Kids & Teens Free + Flex Cancellation Options
View all photos for Two Bedroom Presidential Suite
Two Bedroom Presidential Suite
View all photos for Room Superior With Sea View
Room Superior With Sea View
View all photos for Room Premium With Sea View
Room Premium With Sea View
View all photos for Suite With Sea View
Suite With Sea View
View all photos for Suite Deluxe With Sea View
Suite Deluxe With Sea View
View all photos for Room Superior With Partial Sea View
Room Superior With Partial Sea View
About this area
What's nearby
- In Playacar
- Playa del Carmen Maritime Terminal - 5 min walk
- Playa del Carmen Main Beach - 7 min walk
- Quinta Avenida - 33 min walk
- Central Square - 2 min drive
- Playacar Golf Club - 3 min drive
- Mamitas Beach - 7 min drive
- Gran Coyote Golf - 7 min drive
- Xplor Theme Park - 9 min drive
- Xcaret Eco Theme Park - 13 min drive
- Ferry to Cozumel - 12 min drive
Getting around
Restaurants
- Romeo Trattoria Pizzeria - 8 min walk
- La Brocherie - 9 min walk
- Kaxapa Factory - 14 min walk
- Las Hijas de la Tostada - 6 min walk
- Bovino's - 14 min walk
About this property
Playacar Palace All Inclusive
All inclusive
This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities are included and additional gratuities at guests' discretion are accepted.
Food and beverages
All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)
In-room liquor dispensers
Meals and beverages at companion properties
Dining availability limited at one or more venues
Activities and facilities/equipment
All land activities and use of recreational facilities and equipment are included.
Land activities
Fitness facilities
Lessons/classes/games
Aerobics
Dancing
Yoga
Entertainment
Onsite entertainment and activities
Onsite live performances
Languages
English, French, Portuguese, Spanish
Cleaning and safety practices
Enhanced cleanliness measures
Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Guest accommodations are sealed after cleaning
Follows regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global)
Social distancing
Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available
Safety measures
Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast, lunch, and dinner
This information is provided by our partners.
At a glance
Hotel size
- 201 rooms
- Arranged over 5 floors
Arriving/Leaving
- Check-in time from 3 PM - midnight
- Minimum check-in age: 18
- Check-out time is noon
Restrictions related to your trip
- Check COVID-19 restrictions.
Special check-in instructions
- This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
- Front desk staff will greet guests on arrival
- For more details, please contact the property using the information on the booking confirmation
- Guests must show proof of child age at check-in. In the event the child's age differs from that in the booking reservation, the hotel may charge the difference in rate.
- Guests who book a Honeymoon rate plan must present a valid marriage certificate issued less than 1 year prior to travel to receive the promotional benefits. The hotel reserves the right to amend the rate if valid proof is not provided.
Required at check-in
- Credit card, debit card, or cash deposit required for incidental charges
- Government-issued photo ID may be required
- Minimum check-in age is 18
Pets
- No pets or service animals allowed
Internet
- Free WiFi in public areas
- Free WiFi in rooms
Parking
- Free onsite self parking
- Free onsite valet parking
- Wheelchair-accessible parking on site
Transfers
- Airport shuttle on request (available 24 hours)*
Other information
- Smoke-free property
Property amenities
Food and drink
- Free full breakfast each morning 7 AM–11:30 AM
- 3 restaurants
- 2 bars/lounges
- Poolside bar
- Swim-up bar
- Coffee/tea in a common area
- 24-hour room service
- Snack bar/deli
Traveling with children
- Children's pool
- Playground
What to do
- On the beach
- Fitness classes
- Yoga classes
- Shopping
- Access to nearby outdoor pool
- Bicycle rentals nearby
- Golfing nearby
- Parasailing nearby
- Scuba diving nearby
Services
- 24-hour front desk
- Concierge services
- Tour/ticket assistance
- On-site car rental
- Dry cleaning/laundry services
- Hair salon
- Free newspapers in lobby
- Luggage storage
- Wedding services
- Multilingual staff
- Porter/bellhop
- Beach sun loungers
- Beach towels
- Beach umbrellas
- Pool loungers
- Pool umbrellas
Facilities
- 1 building/tower
- ATM/banking
- Safe-deposit box at front desk
- Garden
- Terrace
- Fitness center
- An outdoor pool
- Full-service spa
- Sauna
- Massage/treatment rooms
- Steam room
Accessibility
- Elevator
- Accessible bathroom (select rooms)
- In-room accessibility (select rooms)
- Roll-in shower (select rooms)
- Wheelchair-accessible parking
- Accessible airport shuttle
Room amenities
Be entertained
- IPod docking station
- 21-inch LED TV
- Premium satellite channels
Home comfort
- Air conditioning (climate-controlled)
- Free stocked minibar
- Coffee/tea maker
- Bathrobes and slippers
- Iron/ironing board
Sleep well
- Blackout drapes/curtains
- Turndown service
- Premium bedding
Freshen up
- Jetted bathtub
- Separate bathtub and shower
- Designer toiletries
- Hair dryer
- Towels
Stay connected
- Desk
- Free WiFi
- Free long-distance and local calls
Food and drink
- Free bottled water
More
- Daily housekeeping
- In-room safe (laptop compatible)
Special features
Spa
Awe Spa has 6 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, facials, and body wraps. The spa is equipped with a sauna and a steam room. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. Guests under 18 years old are not allowed in the spa.
Fees & policies
Optional extras
- Airport shuttle service is offered for an extra charge of MXN 2000 per person (return)
Children & extra beds
- Airport shuttle service for children costs MXN 2000 (return)
Pool, spa, & gym (if applicable)
- Guests under 18 years old are not allowed in the health club or spa tub
- Guests under 18 years old are not allowed in the spa
- Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation
Hygiene & cleanliness
This property advises that enhanced cleaning and guest safety measures are currently in place.
Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning.
Personal protective equipment, including masks, will be available to guests.
Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available.
Contactless check-in and contactless check-out are available.
Enhanced food service safety measures are in place.
Individually-wrapped food options are available for breakfast, lunch, and dinner.
Each guestroom is kept vacant for a minimum of 24 hours between bookings.
This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico).
This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).
Policies
Guests can rest easy knowing there's a carbon monoxide detector, a smoke detector, a security system, and window guards on site.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.