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Secrets The Vine Cancun - Adults Only - All Inclusive

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Reviews

9.0 out of 10
Wonderful

Wine, water views, modern calm

Secrets The Vine Cancun sets a polished tone with minimalist interiors in earth colors, marble, wood and stone, plus a signature scent that softens the first moments in the lobby. The resort’s wine story is front and center at The Vine Bar, where a dramatic wine wall frames intimate tastings at a communal handcrafted table. It’s an adults-only retreat shaped for couples and active adults who prefer refined energy over chaos.
VIP Access

  • Powder-white beachfront access

    Step onto a wide, soft stretch of sand directly in front of the resort.

  • Spa cenote hydrotherapy

    A cenote-inspired circuit with waterfalls, Swiss showers, saunas and plunges.

  • Dining across five styles

    Mexican, Italian, Mediterranean, steakhouse, and Pan-Asian with sushi bar.
$312 nightly
The total price is $382
Sep 1 - Sep 2
Total with taxes and fees

Amenities

  • Panoramic sunrise and sunset viewpoints
  • Three heated outdoor pools on the lower level
  • Oceanview hot tub beside the pools
  • Sommelier-led tastings in the Wine Cellar
  • Sleek piano lounge with live music
  • Rainfall showers with frosted-glass bathroom style
These property details are summarized by AI

Why we love this property

Beach bliss awaits
This all-inclusive hotel promises beachy delight. Beach yoga or volleyball on white sand beckon, plus cabanas, umbrellas, and loungers for relaxation.
Work and play paradise
Business travelers thrive with meeting rooms and a business center. After work, the beach, spa, and seven bars create the perfect leisure balance.

Room options

Available filters for rooms
Showing 16 of 16 rooms

View all photos for Deluxe Ocean View King

A hotel room with a large balcony, a bed, a sitting area with chairs, and a table with a vase and a glass of orange juice.

Deluxe Ocean View King

8.6 out of 10
Excellent
(69 reviews)
  • Ocean view
  • 474 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Honeymoon Suite Ocean View

A modern hotel room with a large bed, a seating area, a small table, and a view of the city and water.

Honeymoon Suite Ocean View

10.0 out of 10
Exceptional
(5 reviews)
  • Ocean view
  • 775 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Honeymoon Suite with Front Ocean View

A modern hotel room with a large bed, a sofa, a wooden side table, a glass shower enclosure, and a bathtub with candles.

Honeymoon Suite with Front Ocean View

9.2 out of 10
Wonderful
(10 reviews)
  • Ocean view
  • 770 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Master Suite Ocean View

A modern living room with a large wooden panel wall, a dining area with a table set for a meal, and large windows offering a city view.

Master Suite Ocean View

9.6 out of 10
Exceptional
(5 reviews)
  • Ocean view
  • 1324 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Master Suite with Front Ocean View

A modern living room with a flat-screen TV, a sofa, a chair, a dining table with chairs, and a view of the ocean through large windows.

Master Suite with Front Ocean View

10.0 out of 10
Exceptional
(3 reviews)
  • Ocean view
  • 1324 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Preferred Club Junior Suite Ocean View King

A hotel room with a large bed, a balcony with a view of the ocean, and a seating area with a coffee table.

Preferred Club Junior Suite Ocean View King

9.2 out of 10
Wonderful
(58 reviews)
  • Partial ocean view
  • 712 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Preferred Club Honeymoon Suite Ocean View

A modern hotel room with a large bed, a seating area, a small table, and a view of the city and water.

Preferred Club Honeymoon Suite Ocean View

10.0 out of 10
Exceptional
(3 reviews)
  • Partial sea view
  • 770 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Preferred Club Master Suite Ocean View

A modern living room with a large wooden panel wall, a dining area with a table set for a meal, and large windows offering a city view.

Preferred Club Master Suite Ocean View

9.8 out of 10
Exceptional
(7 reviews)
  • Ocean view
  • 1324 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Preferred Club Master Suite with Front Ocean View

A modern living room with a flat-screen TV, a sofa, a chair, a dining table with chairs, and a view of the ocean through large windows.

Preferred Club Master Suite with Front Ocean View

  • Ocean view
  • 1324 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Junior Suite Ocean View King

A hotel room with a large bed, a balcony with a view of the ocean, and a seating area with a coffee table.

Junior Suite Ocean View King

8.6 out of 10
Excellent
(17 reviews)
  • Partial ocean view
  • 712 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Preferred Club Deluxe Ocean View King

A hotel room with a large balcony, a bed, a sitting area with chairs, and a table with a vase and a glass of orange juice.

Preferred Club Deluxe Ocean View King

9.0 out of 10
Wonderful
(9 reviews)
  • Partial ocean view
  • 475 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Preferred Club Honeymoon Suite with Front Ocean View

A couple in a white robe standing by a large window overlooking the sea, a bathtub filled with rose petals, and a vase with yellow and white flowers.

Preferred Club Honeymoon Suite with Front Ocean View

10.0 out of 10
Exceptional
(3 reviews)
  • Ocean view
  • 770 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Ocean View Double

A hotel room with two beds, a desk, a TV, and a balcony with a city view.

Deluxe Ocean View Double

8.6 out of 10
Excellent
(42 reviews)
  • Ocean view
  • 475 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds
  • Free WiFi

View all photos for Preferred Club Deluxe Ocean View Double

A hotel room with two beds, a desk, a TV, and a balcony with a city view.

Preferred Club Deluxe Ocean View Double

7.8 out of 10
Good
(6 reviews)
  • Partial ocean view
  • 475 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds
  • Free WiFi

View all photos for Deluxe Partial Ocean View King

A hotel room with a large balcony, a bed, a sitting area with chairs, and a table with a vase and a glass of orange juice.

Deluxe Partial Ocean View King

8.8 out of 10
Excellent
(16 reviews)
  • Partial ocean view
  • 475 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Partial Ocean View Double

A hotel room with two beds, a desk, a TV, and a balcony with a city view.

Deluxe Partial Ocean View Double

10.0 out of 10
Exceptional
(13 reviews)
  • Partial sea view
  • 475 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds
  • Free WiFi

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About the neighborhood

Map
Blvd. Kukulcan km. 14.5 Retorno Del Rey, Lot 38 & 38-b, Zona Hotelera, Cancun, QROO, 77500

What's nearby

  • Ballenas Beach - 2 min walk - 0.2 km
  • Nichupté Lagoon - 2 min walk - 0.2 km
  • Aquaworld - 11 min walk - 1.0 km
  • Kukulcan Plaza Shopping Mall - 16 min walk - 1.4 km
  • Hotel Zone Beaches - 4 min drive - 1.8 km

Getting around

  • Cancun Intl. Airport (CUN) - 18 min drive
  • Area shuttle (surcharge)

Restaurants

  • ‪Cafetto - ‬5 min walk
  • ‪Fred's House American Seafood & Oyster Bar - ‬6 min walk
  • ‪Zango - ‬2 min walk
  • ‪St. Trop - ‬2 min walk
  • ‪Puerto Madero - ‬6 min walk

About this property

Secrets The Vine Cancun - Adults Only - All Inclusive

  • At Secrets The Vine Cancun - Adults Only - All Inclusive, you can spend time at the beach enjoying cabanas, beach umbrellas, and beach massages, plus you'll be just a 5-minute drive from La Isla Shopping Mall. 4 outdoor pools provide fun for everyone, while guests in the mood for pampering can visit the spa to indulge in massages, body wraps, and facials. Offering ocean views, Market Cafe serves Mexican cuisine and is open for breakfast, lunch, and dinner. Other highlights at this luxurious property include 3 poolside bars, a beach bar, and a fitness center. The pool and helpful staff get great marks from fellow travelers.

All inclusive details

  • This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

  • Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

    • Buffet and à la carte meals, snacks, and beverages included
    • 24-hour room service
    • In-room minibar (all beverages included)
    • Meals and beverages at companion properties

Activities and facilities/equipment

  • All onsite activities and use of facilities and equipment are included.

Water activities

    • Scuba-diving lessons
    • Snorkeling

Land activities

    • Fitness facilities
    • Access to 18-hole golf course
    • Golf open for guests ages 18 years old and older
    • Golf green fees

Lessons/classes/games

    • Aerobics
    • Bartending
    • Cooking
    • Dancing
    • Language
    • Pilates
    • Water fitness
    • Yoga

Entertainment

    • Onsite entertainment and activities
    • Onsite live performances
    • Theme parties

At a glance

DONE

Hotel size

    • 497 rooms
    • Arranged over 18 floors
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: midnight
    • Express check-out available
    • Early check-in subject to availability
    • Late check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is noon
    • Late check-out subject to availability
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • Information provided by the property may be translated using automated translation tools
    • This property enforces a strict dress code in the restaurants.
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum guest age is 18
    • Minimum check-in age is 18
DONE

Children

    • No cribs (infant beds)
DONE

Pets

    • Pets allowed (dogs only, up to 22 lbs per pet)*
    • Specific rooms only*
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi and wired internet access in rooms
LOCAL_PARKING

Parking

    • Free onsite self parking
    • Free onsite valet parking
DONE

Offsite

    • Area shuttle*
DONE

Other information

    • Smoke-free property
    • Caters to adults only

Property amenities

Food and drink

  • 7 bars/lounges
  • 3 poolside bars
  • Restaurant
  • Beach bar
  • Coffee shop
  • Coffee/tea in a common area
  • Barbecue grills
  • Private dining
  • 24-hour room service
  • Snack bar/deli

What to do

  • On the beach
  • Beach yoga
  • Fitness classes
  • Pilates classes
  • Beach volleyball
  • Public winery tours
  • Winery release events
  • Pool table
  • Access to nearby outdoor pool
  • Ecotours nearby
  • Golf lessons nearby
  • Kayaking nearby
  • Snorkeling nearby

Working away

  • Business center
  • Meeting rooms
  • Computer station
  • Conference space (22 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Beach cabanas (surcharge)
  • Pool cabanas (surcharge)
  • Beach sun loungers
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas

Facilities

  • 1 building/tower
  • Built in 2012
  • ATM/banking
  • Safe-deposit box at front desk
  • Terrace
  • Library
  • Fireplace in lobby
  • Piano
  • Fitness center
  • Adjacent to a golf course
  • 4 outdoor pools
  • Full-service spa
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • Wine tasting room
  • Banquet hall
  • Art Deco architecture

Accessibility

  • Elevator
  • Wheelchair-accessible path of travel
  • Assistive listening devices available
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Visual alarms in hallways
  • Handrails in hallways
  • Handrails in stairways
  • Wheelchairs available on site

Room amenities

Be entertained

  • 42-inch flat-screen TV
  • Satellite TV channels
  • Pay movies

Home comfort

  • Air conditioning (climate-controlled)
  • Bathrobes and slippers
  • Iron/ironing board
  • Window screens

Sleep well

  • Hypo-allergenic bedding
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Premium bedding
  • Free rollaway/extra bed

What to enjoy

  • Furnished balcony
  • Individually furnished and decorated

Freshen up

  • Rainfall showerhead
  • Shower only
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi and wired internet
  • Free international and local calls

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Guidebooks/recommendations

Special features

Spa

The onsite spa has 14 treatment rooms including rooms for couples. Massages are available on the beach and in the spa; other services include facials, body wraps, and body scrubs. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a hot tub, and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Dining

Market Cafe - Overlooking the ocean, this restaurant specializes in Mexican cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Open daily.
Dragons - Overlooking the ocean, this restaurant specializes in Asian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.
Bluewater Grill - This restaurant specializes in Argentinean cuisine and serves dinner only. Open daily.
Nebbiolo - This restaurant specializes in Italian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.
Olio - Overlooking the ocean, this restaurant specializes in Mediterranean cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.

Awards and affiliations

Eco-Certified Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Fees & policies

Optional extras

  • Area shuttle service is offered for an extra charge
  • Late check-out can be arranged for an extra charge (subject to availability)

Pets

  • Pets are allowed for an extra charge of USD 65 per pet, per night

Pool, spa, & gym (if applicable)

  • Guests under 18 years old are not allowed in the spa
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Only registered guests are allowed in the guestrooms.
Guests can rest easy knowing there's a fire extinguisher on site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards and debit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Property Registration Number 002-025-000409/2026

Also known as

Cancun Vine
Cancun Vine Secrets
Secrets Cancun
Secrets Cancun All Inclusive
Secrets Cancun Vine
Secrets Vine All Inclusive
Secrets Vine Cancun
Secrets Vine Cancun All Inclusive
Vine Cancun Secrets
Vine Secrets
Secrets Vine
Secrets Vine Cancun All Inclusive All-inclusive property
Secrets Vine All Inclusive All-inclusive property
Secrets Vine Cancun Inclusive
Secrets Vine Cancun All Inclusive Adults All-inclusive property
Secrets Vine All Inclusive Adults All-inclusive property
Secrets Vine All Inclusive Adults Hotel
Secrets Vine Cancun All Inclusive Adults
Secrets Vine All Inclusive Adults
Secrets Vine Cancun All Inclusive Adults Hotel
Hotel Secrets The Vine Cancun - All Inclusive - Adults Only
Secrets The Vine Cancun - All Inclusive - Adults Only Cancun
Secrets The Vine Cancun All Inclusive Adults Only
Secrets The Vine Cancun All Inclusive
Secrets Vine Inclusive Adults

Frequently asked questions

Does Secrets The Vine Cancun - Adults Only - All Inclusive offer free cancellation for a full refund?

Yes, Secrets The Vine Cancun - Adults Only - All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Secrets The Vine Cancun - Adults Only - All Inclusive?

Yes, there are 4 outdoor pools.

Are pets allowed at Secrets The Vine Cancun - Adults Only - All Inclusive?

Yes, dogs are welcome, with a maximum weight of 22 lbs per pet. There's a charge of USD 65 per pet, per night.

Is parking offered on site at Secrets The Vine Cancun - Adults Only - All Inclusive?

Yes, there's free self and valet parking.

What are the check-in and check-out times at Secrets The Vine Cancun - Adults Only - All Inclusive?

Check-in start time: 3:00 PM; Check-in end time: midnight. Check-out time is noon. Late check-out is available for a charge (subject to availability). Express check-out is available.

Is there an onsite casino at Secrets The Vine Cancun - Adults Only - All Inclusive?

No, this property doesn't have a casino, but Royal Yak Casino and Sports Book (18-min drive) and Dubai Palace Casino (19-min drive) are both nearby.

What is there to do at Secrets The Vine Cancun - Adults Only - All Inclusive and nearby?

Have fun with onsite activities like volleyball and beach yoga. Additional recreation onsite includes fitness classes, Pilates, and yoga. Indulge in a treatment at the spa and enjoy a swim in one of the 4 outdoor swimming pools. Secrets The Vine Cancun - Adults Only - All Inclusive also has 3 poolside bars, 7 bars, and a sauna, as well as a steam room, beach cabanas, and access to a nearby outdoor pool.

Are there restaurants at or near Secrets The Vine Cancun - Adults Only - All Inclusive?

Yes, Market Cafe offers Mexican cuisine and ocean views.

Does Secrets The Vine Cancun - Adults Only - All Inclusive have any outdoor private spaces?

Yes, every room features a furnished balcony.

What's the area around Secrets The Vine Cancun - Adults Only - All Inclusive like?

Secrets The Vine Cancun - Adults Only - All Inclusive is located on the waterfront in Zona Hotelera, a short 12-minute walk from Aquaworld and 5 minutes' walk from Nichupté Lagoon. Travelers give top marks for the property's prime location.

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Reviews

Secrets The Vine Cancun - Adults Only - All Inclusive Reviews

9.0

Wonderful

9.4

Cleanliness

9.0

Amenities

9.4

Staff & service

9.0

Property conditions & facilities

Guest review summary

What guests liked

  • The food at the resort was consistently great, with many guests praising the quality and variety of the restaurants and dining options. (388 reviews)
  • The beach was clean, beautiful, and well-maintained, with some guests enjoying it being pet-friendly and others mentioning it was cleaned of seaweed daily. (145 reviews)
  • The pools were plentiful, well-maintained, and perfect for relaxation and fun in a super cool temperature. (160 reviews)
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From real guest reviews summarized by AI.

Popular mentions

Service staff
Food
Room
Restaurant
Beach
View
Drinks
Entertainment
Room service
Lobby

Reviews

Verified review

10/10 Exceptional

Our honeymoon suite was amazing! Beautiful views of the ocean. Very clean, loved getting room service and sitting on our beautiful patio. The staff very friendly, bar service and staff awesome!
Gina, 3-night trip
Verified review

10/10 Exceptional

Excelent service, clean property and excellent food
Miriam, 5-night trip
Verified review

10/10 Exceptional

We thought it was a very beautiful place, great food, lovely beach and friendly staff
David, 6-night trip
Verified review

10/10 Exceptional

This is a top notch choice for a high end, adult only, all inclusive property. The food was fantastic all around, staff wonderful and upgraded room spectacular. Only downsides were abundant seaweed and erratic WiFi - but highly recommended.
Peter, 7-night trip
Verified review

8/10 Very good

clean room, staff very attentive, variety of restaurants, top ocean view.
Fernando, 6-night trip
Verified review

10/10 Exceptional

It was a great stay. Friendly staff, prompt service, and the food was excellent.
Bryon, 7-night trip
Verified review

10/10 Exceptional

Food was good and staff very friendly
Steven, 5-night trip
Verified review

10/10 Exceptional

Beautiful location great staff De Doius and Victor took great care of us thank you guys
Lamar, 3-night trip
Verified review

10/10 Exceptional

Room was huge -- great balcony & beach/pool views! Food & drinks -- along with the staff were amazing--
Henry Thomas, 4-night trip
Verified review

10/10 Exceptional

We had an amazing stay at secrets the vine. The hotel is absolutely stunning, the staff are incredibly friendly, and the food was amazing. 10/10 would stay here again!
Alexander, 8-night trip
Verified review

10/10 Exceptional

Place was beautiful
Mark, 8-night trip
Verified review

10/10 Exceptional

Room was very clean and the view was AMAZING! Just wish it had a swim up bar, but the pool service was amazing
Roberto, 4-night trip
Verified review

10/10 Exceptional

Staff amazing and friendly, food was fantastic and the hotel was beautiful
Stacy Leigh, 5-night trip
Verified review

10/10 Exceptional

Great food variety, great drinks. attentive staff, many options for amusement or relaxation! Clean room with good housekeeping. A very nice beach as well. Will absolutely be going back.
Emily, 4-night trip
Verified review

10/10 Exceptional

Staff was very friendly and attentive. Food at specialty restaurants was very good! Very clean!
Emily, 3-night trip
Verified review

10/10 Exceptional

Our room overlooked the beach, the food was incredible and the people were so helpful. Everything about this place made us think we got too lucky to be there. Would recommend anyone and everyone stay at this resort. Best place I’ve ever been to!
Hannah James, 3-night trip
Verified review

10/10 Exceptional

I love this place the views are amazing (breath taking) the staff is very welcoming throughout the day the room are very clean which wins extra points with me after the first day it feels like home away from home
Sayquawn, 5-night trip
Verified review

10/10 Exceptional

10/10 recommend everything was excellent and staff is very accommodating and everyday there’s a different activities going on
Ariesky A, 6-night trip
Verified review

10/10 Exceptional

Spa was relaxing. And we had partial views of the bay as well as the beach.
Gabriel, 4-night trip
Verified review

10/10 Exceptional

Perfect vacation. Junior suite with ocean view was fantastic. The service was great. The food was good. Gym was awesome with great views, a lot of equipment options, and bottled water.
One of 4 pools.(3 are open to all -one is VIP upgrade only)
View from balcony of room
Sunrise walk last day
MELISSA, 5-night trip
Verified review

8/10 Very good

Lovely stay, staff was friendly and attentive, special shoutout to Samara who works the omelette station, her kindness made our mornings.
Apolonia Sophia, 5-night trip
Verified review

10/10 Exceptional

Good clean room staff was great beach was great
brenda, 3-night trip
Verified review

10/10 Exceptional

The resort exceeded all of my expectations. The food was fantastic with so many choices for dinner and not having to make a reservation ahead of time. 4 Beautiful pools. The staff was always friendly and helpful. Great vacation.
Bettina, 5-night trip
Verified review

8/10 Very good

Loved the views and staff, but dinner wait times could improve!** **Pros:** * Incredible staff, especially Oscar and Wendy from housekeeping, who kept our room fresh, spotless, and perfectly timed every day. * Junior Suite Ocean View was spacious with stunning views and plenty of counter space at the double vanity. * Great vibe, constant drinks, and excellent pools (especially the private pool on the 12th floor). The Italian restaurant served the best salmon and lasagna. **Cons:** * Dinner wait times were tough—we waited over an hour on two separate nights. * Communication could be better when restaurants are closed. Switching to WhatsApp instead of the unreliable Hyatt app notifications and keeping a buffet option open during peak hours would help a lot with the crowd flow. **Summary:** Overall, we really enjoyed our stay and had a wonderful vacation!
Rickeeta, 3-night trip
Verified review

10/10 Exceptional

This resort was excellent. The hard working staff were wonderful. The pool and the crew were very fun. All of the restaurants that we visited were top notch. The overall attention to detail on cleaning, maintenance, etc., was noticeable. We loved Secrets.
Daniel, 3-night trip