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1 room, 2 adults
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Hotel Hacienda de Castilla, Cancun

3 stars
Calle 17, Sm. 64, Mza. 23Lotes 9 al 14, CancunQROO77524Mexico, 800-491-6126
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  • Cancun, Quintana Roo (CUN-Cancun Intl.) 23-min drive; 12.2 miles/19.6 km
  • Cancun Bus Station ADO 19-min walk; 0.9 miles/1.5 km
  • Free self parking
  • Airport shuttle (surcharge)
Good3.4 / 5
Value for money
Best value for money
Service
Fantastic service
Location
Location is ok
Amenities
Amenities are not the best
239See all 239 Hotels.com reviews
From 179 reviewsTripAdvisor Traveller Rating

Hotel Hacienda de Castilla, Cancun

Hotel Info: 866-539-8117

from $20
  • Standard Room, 2 Double Beds

At a glance

Key facts

Hotel size

  • This hotel has 43 rooms
  • This hotel is arranged over 3 floors

Arriving/leaving

  • 24-hour check-in
  • Check-out time is noon
  • Express check-in/out
Airport shuttle service is available on request. Contact the property in advance to make arrangements.

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 21

Travelling with others

Children

  • Up to 2 children (11 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding

  • No cribs (infant beds)

Pets

  • Pets allowed *

  • Specific rooms only, restrictions apply *

  • 2 per room (up to 20 kg)

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transportation

Transfers

  • Airport shuttle (available on request) *

Parking

  • Free self parking

Also known as

  • Hacienda de Castilla
  • Hacienda de Castilla Cancun
  • Hotel Hacienda de Castilla
  • Hotel Hacienda de Castilla Cancun

Policies

Pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

This property does not have elevators.

For transfers, guests must contact the property before arrival at the number on the booking confirmation.

Optional extras

Breakfast is offered for an extra charge of MXN 55 per person (approximately)

Pets are allowed for an extra charge of MXN 100 per pet, per night

Airport shuttle service is offered for an extra charge of MXN 1000 per room (roundtrip)

In the hotel

Food and drink
  • Breakfast (surcharge)
  • Restaurant
  • Bar/lounge
  • Room service (during limited hours)
Things to do
  • Outdoor pool
  • Children's pool
  • Billiards or pool table
Working away
  • 24-hour business center
  • One meeting room
Services
  • 24-hour front desk
  • Tours/ticket assistance
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff
Facilities
  • Number of buildings/towers - 2
  • Safe-deposit box at front desk
  • Designated smoking areas
  • Television in common areas
Accessibility
  • Accessible bathroom
  • In-room accessibility

In the room

Home comforts
  • Air conditioning
Sleep well
  • Down comforter
  • Blackout drapes/curtains
Freshen up
  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
Be entertained
  • 32-inch LED TV
  • Premium TV channels
Stay connected
  • Desk
  • Free WiFi
  • Free local calls
More
  • Daily housekeeping

Special features

Dining

La Hija de Villa - This restaurant specializes in Mexican cuisine. Guests can enjoy drinks at the bar.

Hotel Hacienda de Castilla, Cancun’s small print

Also known as

  • Hacienda de Castilla
  • Hacienda de Castilla Cancun
  • Hotel Hacienda de Castilla
  • Hotel Hacienda de Castilla Cancun

Policies

Pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

This property does not have elevators.

For transfers, guests must contact the property before arrival at the number on the booking confirmation.

Optional extras

Breakfast is offered for an extra charge of MXN 55 per person (approximately)

Pets are allowed for an extra charge of MXN 100 per pet, per night

Airport shuttle service is offered for an extra charge of MXN 1000 per room (roundtrip)

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

Good 3.4 /5 from 239 reviews

Hotel Hacienda de Castilla, Cancun
Good3.0 / 5
Ok
Great price
1 night family trip
Hotel Hacienda de Castilla, Cancun
Good3.0 / 5
The room was cheap and it had a pool!
1 night family trip
Hotel Hacienda de Castilla, Cancun
Poor1.0 / 5
Place sucks
Construction noise each day! WiFi out a lot! Service decent/ would never book again!
2 night trip
Hotel Hacienda de Castilla, Cancun
Excellent4.0 / 5
Good hotel, nice personnel
My only complain against them is that one day ants did show up in the room. After letting the stuff know about it they did clean it up very quickly. Hotel is at good location (close to city center), personnel was very nice, great prices. I would definitely recommend them!
5 night family trip
Hotel Hacienda de Castilla, Cancun
Good3.0 / 5
Even the taxi driver looked at us funny
When we told the shuttle driver from the airport where we were staying, he looked at us with a, "are you for real?" look. When we asked what he thought about the neighborhood, he replied, "Honestly?". It is several dark blocks down a very quiet and sketchy neighborhood off the the busy Avenue Tulum. The hotel itself doesn't look like it's been updated since the 70's. Air conditioner did work so that's a plus and there is parking available inside their courtyard.
2 night romance trip

See all reviews

Hotel Hacienda de Castilla, Cancun

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