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Four Points by Sheraton Cancun Centro

4.0 star property
4-star hotel with 2 restaurants, near Plaza Las Americas

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Four Points by Sheraton Cancun Centro

Photo gallery for Four Points by Sheraton Cancun Centro

Children's activities
2 bars/lounges, sports bar
Property grounds
Junior Suite, 1 King Bed, Non Smoking | Premium bedding, minibar, in-room safe, desk
Daily buffet breakfast (MXN 245 per person)

Overview of Four Points by Sheraton Cancun Centro

8.6 out of 10 Fabulous
8.6/10 Fabulous

Property highlights

  • Bar
  • Pet friendly
  • Air conditioning
  • Gym
Map
Avenida Tulum, MZ 1, Lote 2, SM 12, Cancun, QROO, 77500
Main amenities
  • Housekeeping (on request)
  • 2 restaurants and 2 bars/lounges
  • Outdoor pool
  • Rooftop terrace
  • Breakfast available
  • 24-hour fitness center
  • Sauna
  • Steam room
  • Pool bar
  • Room service
  • Coffee shop/cafe
  • 24-hour business center
For families
  • Free cribs/infant beds
  • Connecting/adjoining rooms available
  • Private bathroom
  • Premium TV channels
  • Terrace
  • Coffee/tea maker

Room options

View all photos for Deluxe Room, 1 King Bed, Non Smoking

Deluxe Room, 1 King Bed, Non Smoking | Premium bedding, minibar, in-room safe, desk

Deluxe Room, 1 King Bed, Non Smoking

  • 388 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds, Non Smoking, City View

Premium bedding, minibar, in-room safe, desk

Deluxe Room, 2 Queen Beds, Non Smoking, City View

  • 388 sq ft
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Traditional Room, 1 King Bed, Non Smoking

Traditional Room, 1 King Bed, Non Smoking | Premium bedding, minibar, in-room safe, desk

Traditional Room, 1 King Bed, Non Smoking

  • 344 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Traditional Room, 2 Queen Beds, Non Smoking, City View

Traditional Room, 2 Queen Beds, Non Smoking, City View | Premium bedding, minibar, in-room safe, desk

Traditional Room, 2 Queen Beds, Non Smoking, City View

  • 344 sq ft
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite, 1 King Bed, Non Smoking

Junior Suite, 1 King Bed, Non Smoking | Premium bedding, minibar, in-room safe, desk

Junior Suite, 1 King Bed, Non Smoking

  • 538 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

About this area

What's nearby

  • In Downtown Cancun
  • Plaza Las Americas - 2 min drive
  • Plaza 28 - 3 min drive
  • Puerto Cancun Marina Town Center - 5 min drive
  • Ultramar Ferry Puerto Juárez - 8 min drive
  • Playa Tortugas - 11 min drive
  • Cancun Mall - 8 min drive
  • Langosta Beach - 9 min drive
  • Tortuga Beach - 15 min drive
  • Forum Beach - 18 min drive
  • Cancun Convention Center - 13 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 15 min drive

Restaurants

  • Four Points by Sheraton Cancun Centro - 1 min walk
  • La Vicenta - Cancun - 14 min walk
  • Taqueria los Chachalacos - 14 min walk
  • Costelao - 15 min walk
  • La Organica - 16 min walk
Map

About this property

Four Points by Sheraton Cancun Centro

Four Points by Sheraton Cancun Centro features a rooftop terrace and puts you 4.1 mi (6.6 km) from Ultramar Ferry Puerto Juárez and 5.9 mi (9.5 km) from Tortuga Beach. The outdoor pool is a great spot to take a dip, and guests can grab a bite to eat at The Eatery Bistro, one of 2 restaurants, which serves international cuisine and is open for breakfast, lunch, and dinner. Other highlights at this upscale hotel include 2 bars/lounges, a poolside bar, and a 24-hour fitness center.

Languages

English, French, Italian, Portuguese, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of Commitment to Clean (Marriott)
Follows industry cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Masks are required at the property
Hand sanitizer provided
Individually-wrapped food options available for breakfast
This information is provided by our partners.

At a glance

Hotel size

  • 112 rooms
  • Arranged over 5 floors

Arriving/Leaving

  • Check-in time from 3 PM - midnight
  • Express check-in/out available
  • Early check-in subject to availability
  • Late check-in subject to availability
  • Minimum check-in age: 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • Pets allowed (dogs and cats only)*
  • Service animals welcome

Internet

  • Free wired Internet access in public areas
  • Free wired Internet access in rooms

Parking

  • Wheelchair-accessible parking on site
  • Onsite parking limited
  • Electric vehicle charging point on site
  • Height restrictions apply for onsite parking
  • Onsite carport

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:30 AM–11:30 AM
  • 2 restaurants
  • 2 bars/lounges
  • Poolside bar
  • Coffee shop
  • Free daily reception
  • Shared microwave
  • Room service (limited hours)
  • Snack bar/deli

Traveling with children

  • Children's menu

What to do

  • Shopping
  • Ecotours nearby

Working away

  • 24-hour business center
  • 5 meeting rooms
  • Computer station
  • Conference center (2121 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Free pool cabanas
  • Pool loungers
  • Pool umbrellas
  • Romance packages

Facilities

  • 1 building/tower
  • Built in 2015
  • ATM/banking
  • Safe-deposit box at front desk
  • Rooftop terrace
  • Library
  • Television in common areas
  • 24-hour fitness center
  • An outdoor pool
  • Art gallery on site
  • Sauna
  • Steam room
  • Banquet hall
  • Reception hall

Accessibility

  • Braille/raised signage
  • Elevator
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair accessible
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Assistive listening devices available
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Wheelchairs available on site
  • Closed captioned TV
  • Lowered peephole/view port in door
  • Low-height counter/sink
  • Low-height desk
  • Low-height bed
  • Grab bar near toilet
  • Bathroom emergency pull cord
  • Wheelchair-width doorways
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Pool hoist on site

Room amenities

Be entertained

  • 42-inch LED TV
  • Premium cable channels

Home comfort

  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Iron/ironing board
  • Window screens

Sleep well

  • Hypo-allergenic bedding
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Premium bedding
  • Free crib/infant bed
  • Free rollaway/extra bed

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free wired internet
  • Free local calls

More

  • Housekeeping (on request)
  • In-room safe
  • Connecting/adjoining rooms available
  • Guidebooks/recommendations

Special features

Dining

The Eatery Bistro - This family restaurant specializes in international cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered.
Toastina Sports Bar - This sports bar specializes in American cuisine and serves lunch, dinner, and light fare. Happy hour is offered. Open daily.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • Resort fee: MXN 0 per person, per night
  • Resort fee inclusions:
    • Beach towels
    • Fitness center access
    • Housekeeping
    • In-room bottled water
    • In-room coffee
    • In-room safe
    • Internet access (may be limited)
    • Parking
    • Pool access
    • Self parking

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately MXN 245 per person
  • Early check-in can be arranged for an extra charge (subject to availability)

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of MXN 580 per accommodation, per stay

Parking

  • Parking height restrictions apply

Pool, spa, & gym (if applicable)

  • Pool access available from 8 AM to 8 PM

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available for breakfast.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global).

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Only registered guests are allowed in the guestrooms.
Guests can rest easy knowing there's a fire extinguisher, a smoke detector, and a security system on site.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards and cash.

Also known as

Four Points Sheraton Cancun Centro Hotel
Four Points Sheraton Centro Hotel
Four Points Sheraton Cancun Centro
Four Points Sheraton Centro
Four Points by Sheraton Cancun Centro Hotel
Four Points by Sheraton Cancun Centro Cancun
Four Points by Sheraton Cancun Centro Hotel Cancun

Frequently asked questions

Does Four Points by Sheraton Cancun Centro offer free cancellation for a full refund?
Yes, Four Points by Sheraton Cancun Centro does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Four Points by Sheraton Cancun Centro?
As of Sep 28, 2023, prices found for a 1-night stay for 2 adults at Four Points by Sheraton Cancun Centro on Oct 7, 2023 start from $80, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Four Points by Sheraton Cancun Centro?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Four Points by Sheraton Cancun Centro?
Yes, there's an outdoor pool. Guests have pool access from 8 AM to 8 PM.
Are pets allowed at Four Points by Sheraton Cancun Centro?
Yes, cats and dogs are welcome. There's a charge of MXN 580 per accommodation, per stay. Service animals are exempt from fees.
Is parking offered on site at Four Points by Sheraton Cancun Centro?
Yes. Parking spots may be limited. Electric vehicle charging is available.
What are the check-in and check-out times at Four Points by Sheraton Cancun Centro?
You can check in from 3 PM - midnight. There's a charge for early check-in (subject to availability). Check-out time is noon. Express check-in and check-out and contactless check-in and check-out are available.
Is there an onsite casino at Four Points by Sheraton Cancun Centro?
No, this hotel doesn't have a casino, but Dubai Palace Casino (12-min walk) and Royal Yak Casino and Sports Book (14-min walk) are both nearby.
What is there to do at Four Points by Sheraton Cancun Centro and nearby?
Four Points by Sheraton Cancun Centro has 2 bars and an outdoor pool, as well as a 24-hour fitness center and a sauna.
Are there restaurants at or near Four Points by Sheraton Cancun Centro?
Yes, there are 2 onsite restaurants, featuring international cuisine.
What's the area around Four Points by Sheraton Cancun Centro like?
Four Points by Sheraton Cancun Centro is in Downtown Cancun, a short 17-minute walk from Plaza Las Americas and 12 minutes' walk from Dubai Palace Casino.

Reviews

8.6

Fabulous

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

4/10 Fair

Nice place but take a shower before you check in… no hot water in the shower, very few towels available
MARIA, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

nirmal, 7-night trip
Verified Hotels.com guest review

10/10 Exceptional

Everyone was very friendly. The girls at the restaurant we nice and friendly. They made out stay very pleasant.
Yadira, 8-night romance trip
Verified Expedia guest review

10/10 Exceptional

Janice, 1-night trip
Verified Expedia guest review

8/10 Very Good

Maria F, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Great place to stay.
Four Points Sheraton is an excellent choice as long as you are okay staying in that part of town. You are looking at least 15 minutes if you want to get to the Zonera Hotel (hotel zone), possibly longer. The staff is friendly and provide good service, and everyone at the front desk speaks english. The hotel is clean, and the rooms are nice. 24 hour gym access. There is an integrated restaurant with good food, and I had no trouble getting hot water during my stay. The staff even helped me with a wheelchair and lifting my girlfriend into bed when she was too drunk to walk. There's also an integrated spa where you can get a massage, or have your nails done. My biggest gripe is that they let a single guest raid all the bottled water from the vending machine.
4-night trip
Verified Hotels.com guest review

8/10 Very Good

This is a safe, reliable place to stay in Cancun, right next to a local hospital. Unlike a resort, it likely won’t be the focus or primary setting of your stay, assuming you plan to visit Cancun for tourism and the hotel is a (fairly short) taxi ride away from the beach. It’s a good hotel to come back to shower, sleep, and have breakfast at, to be ready for the next day!
Verified Expedia guest review

10/10 Exceptional

Excellent choice!
We totally enjoyed the hotel, room and pool area!
Maria, 3-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Great location at a great price!
Timothy, 4-night romance trip
Verified Expedia guest review

2/10 Poor

Poor housekeeping
Mark, 8-night trip
Verified Orbitz guest review