Guests
All properties in Cancun, Quintana Roo, Mexico

City Express Cancun

Beach hotel with outdoor pool, near Plaza Las Americas

  • Free full breakfast, free WiFi, and free parking
From
$61

Restrictions related to your trip

This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local, and health advisories for this destination before you book.

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1 / 29City Express Cancun
Av. Nichupté S/N S.M. 8 Mza 1 Lote 4, Cancun, 77500, QROO, Mexico
7.6.Good.
  • Even do i had a reservation we had to wait almost 2 hours to get a room, we were tired…

    Feb 10, 2022

  • on arrival my bathroom had pee on the floor . They never cleaned the room . Then took my…

    Jan 4, 2022

See all 645 reviews

Official standards

This property advises that it adheres to National Guidelines for reopening Tourism (Mexico), Safe Travels (WTTC - Global), and CovidClean (Safehotels - global expert) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Social distancing measures are in place
  • Gap period enforced between guest stays - 48 hours
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer

Guests rated location

Shopping
Convenient
Safe
Walkable
Dining options
  • Free breakfast
  • Free parking
  • Pool
  • Free WiFi
  • Gym
  • Air Conditioning

Property highlights

Main amenities

  • 128 guestrooms
  • Daily housekeeping
  • Private beach
  • Outdoor pool
  • Fitness center
  • Business center

For families

  • Connecting/adjoining rooms available
  • Private bathroom
  • Television
  • Daily housekeeping
  • Laundry facilities
  • Iron/ironing board

What’s around

  • In Downtown Cancun
  • Plaza Las Americas - 1 min walk
  • Dubai Palace Casino - 4 min walk
  • Puerto Cancun Marina Town Center - 38 min walk
  • Las Plazas Outlet Cancun - 41 min walk
  • Amerimed Hospital - 1 min walk

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Standard Room, 1 Queen Bed
  • Standard Room, 2 Double Beds

What’s around

Landmarks

  • In Downtown Cancun
  • Plaza Las Americas - 1 min walk
  • Dubai Palace Casino - 4 min walk
  • Puerto Cancun Marina Town Center - 38 min walk
  • Las Plazas Outlet Cancun - 41 min walk
  • Amerimed Hospital - 1 min walk
  • Royal Yak Casino and Sports Book - 4 min walk
  • Hospiten Hospital - 10 min walk
  • Plaza Nichupte Shopping Mall - 12 min walk
  • Galenia Hospital - 13 min walk
  • Kabah Urban Park - 19 min walk

Getting around

  • Cancun Intl. Airport (CUN) - 21 min drive
Profile: Downtown Cancun

Profile: Downtown Cancun

Downtown Cancun is acclaimed for its rich culture and ruins, and visitors here can explore Market 28 and Las Americas Cancun Mall. This beachside neighborhood in Cancun is well-known for its restaurants.

A stroll through the natural beauty of Las Palapas Park or Kabah Urban Park is a way to get to know this local area beloved for its beaches. You can browse for treasures at Plaza Las Americas, Las Plazas Outlet Cancun, and Mercado 23.

map
See on map
Av. Nichupté S/N S.M. 8 Mza 1 Lote 4, Cancun, 77500, QROO, Mexico

At a glance

Hotel size

  • This hotel has 128 rooms
  • This hotel is arranged over 4 floors

Arriving/leaving

  • Check-in time 3:00 PM-midnight
  • Check-out time is 1 PM

Restrictions related to your trip

  • This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local, and health advisories for this destination before you book.

Special check-in instructions

Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Up to 2 children stay free when occupying the parent or guardian's room, using existing bedding
  • No cribs (infant beds)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi and wired Internet access in public areas
  • Free WiFi and wired Internet access in rooms

Parking

  • Free uncovered onsite self parking
  • Wheelchair-accessible parking on site
  • Onsite parking limited
*See fees and policies for additional details or extra charges

In the hotel

Food and drink

  • Free full breakfast daily
  • Coffee/tea in a common area

Things to do

  • Number of outdoor pools - 1
  • Fitness facilities
  • Scuba diving nearby
  • Snorkeling nearby
  • Water skiing nearby

Working away

  • Business center
  • Meeting rooms

Services

  • 24-hour front desk
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Luggage storage

Facilities

  • Number of buildings/towers - 1
  • Year Built - 2005
  • Elevator
  • Safe-deposit box at front desk
  • Designated smoking areas

Accessibility

  • In-room accessibility
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge

Languages Spoken

  • English
  • Spanish

In the room

Home comforts

  • Air conditioning
  • Iron/ironing board

Freshen up

  • Private bathroom
  • Shower only
  • Hair dryer

Be entertained

  • 31-inch LED TV
  • Cable TV channels

Stay connected

  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Fees & policies

Mandatory feesPay at property

You'll be asked to pay the following charges by the property at check-in or check-out:

  • A tax is imposed by the city: MXN 28.87 per accommodation, per night

Hygiene and cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available for breakfast.

Each guestroom is kept vacant for a minimum of 48 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico).

This property affirms that it adheres to the cleaning and disinfection practices of CovidClean (Safehotels - global expert) and Safe Travels (WTTC - Global).

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Noise-free guestrooms cannot be guaranteed.

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing there's a carbon monoxide detector, a smoke detector, and window guards on site.

This property accepts credit cards. Cash is not accepted.

Also known as

  • City Express Cancun
  • City Hotel Cancun Express
  • City Express Cancun Hotel
  • City Express Cancun Hotel Cancun
  • City Express Hotel Cancun
  • City Express Cancun Hotel
  • City Express Cancun Cancun
  • City Express Cancun Hotel Cancun

*See fees and policies for additional details or extra charges

FAQs

  • Yes, City Express Cancun does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's free self parking. Parking spots may be limited.
  • Yes, there's an outdoor pool.
  • Sorry, pets and service animals aren't allowed.
  • You can check in from 3:00 PM - midnight. Check-out time is 1 PM.
  • Yes. Nearby restaurants include Piola (4-min walk), Sushi Itto (5-min walk), and Café Antoinette (9-min walk).
  • No, this hotel doesn't have a casino, but Royal Yak Casino and Sports Book (4-min walk) and Dubai Palace Casino (4-min walk) are both nearby.
  • Have fun with nearby activities like scuba diving and water skiing. Enjoy a swim in the outdoor pool or use the hotel's other amenities, which include a fitness center.
7.6.Good.
  • 10.0.Exceptional

    No ventilation in the room or bathroom, bad smell

    MARITZA, 4 night trip, Jan 3, 2022

    Verified Hotels.com guest review

  • 4.0.Fair

    Not my cup of tea

    If you dont speak clear spanish and have any needs to be addressed, this is jot the place for you. It was very old fashioned looking, unclean in many areas amd the service was poor. Not worth the lower price as advertised and if you have to make any changes to your stay, they do NOT make any accomodations or refunds.

    Teneisha, 3 night family trip, Jan 2, 2022

    Verified Hotels.com guest review

  • 6.0.Good

    Ok

    It was OK.

    Leya, 2 night trip with friends, Dec 27, 2021

    Verified Hotels.com guest review

  • 4.0.Fair

    Not up to date and over priced based on the condition of the room

    Keila, 1 night family trip, Dec 25, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    Excellent Hotel, not so far from airport, had no problems with my reservation even when I did it the same day because an issue with another hotel reservation. I would stay here again.

    Sergio, 1 night family trip, Dec 25, 2021

    Verified Expedia guest review

  • 4.0.Fair

    Hard to go back again

    Chair was broken and only one tawle for both my wife an i

    Raul, 2 night family trip, Oct 25, 2021

    Verified Hotels.com guest review

  • 8.0.Very Good

    Staff was extremely helpful

    erik, 1 night trip, Sep 8, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    Location Location location

    This place is good and location is great it’s across the street from a mall which has a Walmart like retail inside amongst several retail shops and restaurants a light h breakfast was included each day, also had a pool which is shaded most of the day we took cabs and public transportation just feet away from the door there is also 2 casinos within walking distance if that’s what you are into

    alejandro, 5 night family trip, Jul 18, 2021

    Verified Hotels.com guest review

  • 8.0.Very Good

    Place is decent and clean for the price. Staff is very helpful, would highly recommend this place

    4 night trip with friends, Jul 13, 2021

    Verified Expedia guest review

  • 6.0.Good

    It was central location, the breakfast was not great. Good for a simple over night stay.

    1 night family trip, Jun 27, 2021

    Verified Expedia guest review

See all 645 reviews