Guests
All properties in Cancun, Quintana Roo, Mexico

Wyndham Garden Cancun Downtown

4-star hotel with outdoor pool, near Plaza Las Americas

  • Free WiFi and free parking
From
$65

Restrictions related to your trip

  • This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local, and health advisories for this destination before you book.
  • Due to COVID-19, this property’s food and beverage options may be limited.

Image gallery

  • Lobby
  • Lobby
  • Pool
  • Pool
  • Lobby
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1 / 67Lobby
AV. Tulum SM. 4 MZA. 14 Lote 2, Cancun, 77500, QROO, Mexico
8.2.Very Good.
  • Always the best service. I’ve been there many times, never disappoints.

    Feb 21, 2022

  • Staff not focused at costumer service and person cleaning the room didn’t leave towels

    Feb 17, 2022

See all 1,008 reviews

Official standards

This property advises that it adheres to Count on Us (Wyndham) and Safe Travels (WTTC - Global) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • Gap period enforced between guest stays - 48 hours
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer

Guests rated location

Safe
Dining options
Walkable
Shopping
Convenient
  • Free parking
  • Pool
  • Free WiFi
  • Gym
  • Non-smoking
  • Air Conditioning

Property highlights

Main amenities

  • 136 smoke-free guestrooms
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Outdoor pool
  • Breakfast available
  • Fitness center

For families

  • Free cribs/infant beds
  • Microwave
  • Private bathroom
  • Television
  • Free toiletries
  • Garden

What’s around

  • In Downtown Cancun
  • Plaza Las Americas - 7 min walk
  • Dubai Palace Casino - 14 min walk
  • Puerto Cancun Marina Town Center - 29 min walk
  • Las Plazas Outlet Cancun - 37 min walk
  • Ceviche Square - 7 min walk

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Room, 1 King Bed, Non Smoking
  • Room, 2 Queen Beds, Non Smoking
  • Junior Suite, 1 King Bed, Non Smoking
  • Deluxe Room, 2 Queen Beds, Non Smoking, City View (Deluxe Family Room)
  • Room, 2 Queen Beds, Accessible, Non Smoking (Mobility Accessible)

What’s around

Landmarks

  • In Downtown Cancun
  • Plaza Las Americas - 7 min walk
  • Dubai Palace Casino - 14 min walk
  • Puerto Cancun Marina Town Center - 29 min walk
  • Las Plazas Outlet Cancun - 37 min walk
  • Ceviche Square - 7 min walk
  • Royal Yak Casino and Sports Book - 10 min walk
  • Mercado Ki Huic - 10 min walk
  • PlayCity Casino - 12 min walk
  • Amerimed Hospital - 13 min walk
  • Benito Juarez Municipal Building - 13 min walk

Getting around

  • Cancun Intl. Airport (CUN) - 24 min drive
Profile: Downtown Cancun

Profile: Downtown Cancun

Downtown Cancun is acclaimed for its rich culture and ruins, and visitors here can explore Market 28 and Las Americas Cancun Mall. This beachside neighborhood in Cancun is well-known for its restaurants.

A stroll through the natural beauty of Las Palapas Park or Kabah Urban Park is a way to get to know this local area beloved for its beaches. You can browse for treasures at Plaza Las Americas, Las Plazas Outlet Cancun, and Mercado 23.

map
See on map
AV. Tulum SM. 4 MZA. 14 Lote 2, Cancun, 77500, QROO, Mexico

At a glance

Hotel size

  • This hotel has 136 rooms
  • This hotel is arranged over 6 floors

Arriving/leaving

  • Check-in time 3 PM-midnight
  • Check-out time is noon
  • Express check-in/out

Restrictions related to your trip

  • This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local, and health advisories for this destination before you book.
  • Due to COVID-19, this property’s food and beverage options may be limited.

Special check-in instructions

Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required

Children

  • Up to 2 children stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi and wired Internet access in public areas
  • Free WiFi and wired Internet access in rooms

Parking

  • Free secured, covered onsite self parking
  • Wheelchair-accessible parking on site

Other information

  • Smoke-free property
*See fees and policies for additional details or extra charges

In the hotel

Food and drink

  • Buffet breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • Snack bar/deli
  • Room service
  • Coffee/tea in a common area

Things to do

  • Ecotours nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Parasailing nearby
  • Sailing nearby
  • Scooter/moped rentals nearby
  • Skydiving nearby
  • Snorkeling nearby
  • Surfing/bodyboarding nearby
  • Water skiing nearby
  • Windsurfing nearby

Working away

  • 24-hour business center
  • Business center
  • Conference space
  • Meeting rooms
  • Conference space size (feet) - 1615
  • Conference space size (meters) - 150
  • Conference center

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • Number of buildings/towers - 1
  • Year Built - 2011
  • Elevator
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Television in common areas

Accessibility

  • Wheelchair accessible
  • Braille or raised signage
  • Accessible bathroom
  • In-room accessibility
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

Languages Spoken

  • English
  • Spanish

In the room

Home comforts

  • In-room climate control (air conditioning)
  • Minibar
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Premium bedding
  • Pillowtop mattress

Things to enjoy

  • Individually furnished

Freshen up

  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Free toiletries
  • Hair dryer

Be entertained

  • 32-inch flat-screen TV
  • Cable TV channels

Stay connected

  • Desk
  • Free WiFi
  • Free local calls

Food and drink

  • Microwave

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Access via exterior corridors

Special features

Dining

Restaurant and Lounge Bar - This restaurant specializes in local and international cuisine and serves breakfast, lunch, dinner, and light fare. Guests can enjoy drinks at the bar. A children's menu is available.

Recreation

On Site

  • Fitness facilities

Nearby

  • Ecotours nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Parasailing nearby
  • Sailing nearby
  • Scooter/moped rentals nearby
  • Skydiving nearby
  • Snorkeling nearby
  • Surfing/bodyboarding nearby
  • Water skiing nearby
  • Windsurfing nearby

Fees & policies

Mandatory feesPay at property

You'll be asked to pay the following charges by the property at check-in or check-out:

  • A tax is imposed by the city: MXN 28.87 per accommodation, per night

Optional extras

  • Buffet breakfast is offered for an extra charge of MXN 220 for adults and MXN 180 for children (approximately)

Pool, spa, and gym (if applicable)Pay at property

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Pool access available from 8:00 AM to 10:30 PM

Hygiene and cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Individually-wrapped food options are available for breakfast.

Each guestroom is kept vacant for a minimum of 24 between bookings, and can be accessed from outside the building via exterior corridors.

This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham).

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Policies

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, and a security system on site.

This property accepts credit cards. Cash is not accepted.

Also known as

  • Wyndham Garden Cancun Downtown Hotel
  • Wyndham Garden Cancun Downtown Cancun
  • Wyndham Garden Cancun Downtown Hotel Cancun

*See fees and policies for additional details or extra charges

FAQs

  • Yes, Wyndham Garden Cancun Downtown does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's free self parking.
  • Yes, there's an outdoor pool. Guests have pool access from 8:00 AM to 10:30 PM.
  • Sorry, pets and service animals aren't allowed.
  • You can check in from 3 PM - midnight. Check-out time is noon. Express check-in and check-out are available.
  • Yes, Restaurant and Lounge Bar offers local and international cuisine. Nearby restaurants include Luna Rossa (5-min walk), La Playita Restaurante Bar Cancun (6-min walk), and Los de Pescados (6-min walk).
  • No, this hotel doesn't have a casino, but Royal Yak Casino and Sports Book (10-min walk) and PlayCity Casino (12-min walk) are both nearby.
  • Have fun with activities like hiking, parasailing, and skydiving, and practice your swing at the nearby golf course. Additional recreation nearby includes ecotours. Enjoy a swim in the outdoor pool or use the hotel's other amenities, which include a fitness center and a garden.
8.2.Very Good.
  • 4.0.Fair

    For a junior suite, very old and bad conditions. Front desk Max requested another $27 for ecology. This is a one star hotel.

    Olga, 1 night business trip, Feb 15, 2022

    Verified Expedia guest review

  • 10.0.Exceptional

    Good place to stay

    Everything was great, except our room was so humid, but that could just be bcuz its a beach city...???

    2 night trip with friends, Feb 15, 2022

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Great Location & Helpful Staff!

    I stayed 1 night as a "layover" to my next destination. Check-in went smoothly, and my suite was so lovely I was (almost) sorry I was only staying one night. The room was clean, the bed was comfortable, and the shower had excellent water pressure. The in-house restaurant has very delicious food. I had their taco plate my first day as I waited for my check-in time. The tacos were so savory; they were a perfect introduction to the culinary delights to come during my trip. Beyond the room and the food, the staff were incredible! The concierge - Jorge - let me know what was nearby so I could pick up a few things before I continued on my journey to the next location. The next morning, he coordinated a taxi driver to take me to a souvenir market then to a super market then to a ferry port. I would have been a stress ball trying to figure all that out on my own. The taxi driver - Rogelio - was also very kind and patient with all the trips. The hotel has everything you need around it. There's a bank a building away, a convenience store next door, a fantastic taqueria - Los Tarascos - nearby, and the Mall of Americas about a 15 minute walk. As a person from the States, I believe the supermarket in the Mall of Americas has a larger variety of products and more U.S.-known brands than other markets. I would definitely stay here again - as another layover or long term. Reminder to tip everyone that helps you!

    Veronica, 1 night trip, Jan 28, 2022

    Verified Hotels.com guest review

  • 2.0.Poor

    COMIDA, HABITACION RUIDOSA, TERRIBLE

    VICENTE LOZANO, 1 night business trip, Jan 26, 2022

    Verified Expedia guest review

  • 10.0.Exceptional

    It's okay

    Carlos, 3 night family trip, Dec 30, 2021

    Verified Expedia guest review

  • 8.0.Very Good

    Great value overall

    Great location and breakfast. We were able to walk to several restaurants, local supermarket, American mall, and local downtown scene (Park Palapas). Very easy to get bus or taxi to major attractions, including beaches, Hotel Zone, and ferry to Isla Mujeres. Breakfast exceeded our expectations. The hotel staff seemed to know close to nothing about the local area or tourist scene - we were dependent on the tourist expert hired by the hotel who was at the lobby during business hours for the most part.

    Karuppiah, 4 night family trip, Dec 23, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Great place to stay. It is near bus stop, ADO, ATM and restaurants.

    Tonatiuh Benjamin, 2 night family trip, Dec 17, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    This hotel has a great location! There are several restaurants near by and it's within walking distance to the bus that takes you to the hotel zone. The hotel was also very clean! I just wish the pool and hot tub were a little nicer but overall this hotel is awesome

    Stephanie, 3 night family trip, Dec 13, 2021

    Verified Expedia guest review

  • 6.0.Good

    In general the Hotel was ok, Bed was very acceptable but 2 big fails, they put only 1 towel, and 1 towel for $100 hotels is unacceptable. The other problem was, I asked for wake up call and they did not call me.

    Juan, 1 night business trip, Dec 9, 2021

    Verified Hotels.com guest review

  • 8.0.Very Good

    Great location

    Maribel, 3 night trip, Nov 28, 2021

    Verified Hotels.com guest review

See all 1,008 reviews