Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive

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At Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive, you can spend time at the beach enjoying cabanas, beach umbrellas, and volleyball, plus you'll be just steps from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park. The outdoor pool provides a splash of fun, while guests in the mood for pampering can visit the spa to indulge in massages, body wraps, and facials. Lorenzo's, one of 8 restaurants, serves Italian cuisine and is open for lunch and dinner. Other highlights at this luxurious property include 2 poolside bars, a rooftop terrace, and a fitness center. Fellow travelers say great things about the helpful staff and beach location.

Reviews

9.4 out of 10, Loved by guests
Top-rated by travelers

Popular amenities

  • Pool
  • Spa
  • Free parking
  • Free WiFi
  • Air conditioning

Main amenities (12)

  • Daily housekeeping
  • On the beach
  • 8 restaurants and 2 poolside bars
  • 5 bars/lounges
  • Full-service spa
  • Outdoor pool
  • Rooftop terrace
  • Outdoor tennis court
  • Fitness center
  • Sauna
  • Steam room
  • Beach umbrellas

Feel at home (6)

  • Private bathroom
  • Private hot tub
  • Television
  • Garden
  • Terrace
  • Daily housekeeping

Why we love this property

Beach bliss awaits
Sea-inspired fun beckons at this all-inclusive beachfront hotel. Guests can relax on beach loungers or try snorkeling, parasailing, and volleyball.
Beachfront business bliss
This beachside property pairs work amenities with relaxation. A business center supports productivity, while spa services refresh the mind.
Spa sanctuary
This hotel offers a full-service spa with treatment rooms for couples. Guests can relax in the hot tub, sauna, or steam room after yoga classes.

Room options

View all photos for Turquoize Ocean Front Master Double

A modern hotel room with a balcony, a sofa, a coffee table, and a view of the ocean.

Turquoize Ocean Front Master Double

8.0 out of 10
Very good
(1 review)
  • Ocean view
  • 690 sq ft
  • Sleeps 4

View all photos for Turquoize Sky Ocean Front Master Double

A hotel room with a bed, a sofa, a chair, a small table, and a desk. There is a large window with a view of the ocean.

Turquoize Sky Ocean Front Master Double

8.0 out of 10
Very good
(1 review)
  • Ocean view
  • 689 sq ft
  • Sleeps 4

View all photos for Turquoize Sky Ocean Front Master King

A modern hotel room with a balcony, a sofa, a coffee table, and a view of the ocean.

Turquoize Sky Ocean Front Master King

9.8 out of 10
Exceptional
(23 reviews)
  • Ocean view
  • 689 sq ft
  • Sleeps 3

View all photos for Turquoize Sky Swim Up Ocean Front Master Double

A balcony with a view of the ocean, two chairs, a small table with a vase, and a bathtub.

Turquoize Sky Swim Up Ocean Front Master Double

  • Ocean view
  • 690 sq ft
  • Sleeps 4

View all photos for Turquoize Sky Swim Up Ocean Front Master King

A hotel room with a large bed, a desk, a chair, a sofa, and a view of the ocean.

Turquoize Sky Swim Up Ocean Front Master King

8.0 out of 10
Very good
(1 review)
  • Ocean view
  • 690 sq ft
  • Sleeps 3

View all photos for Turquoize Ocean Front Master King

A modern hotel room with a balcony, a sofa, a coffee table, and a view of the ocean.

Turquoize Ocean Front Master King

9.8 out of 10
Exceptional
(27 reviews)
  • Ocean view
  • 690 sq ft
  • Sleeps 3

View all photos for Turquoize Ocean Front Master Double

A modern hotel room with a glass partition, a bed, a bedside table with a vase, and a headboard with geometric lighting.

Turquoize Ocean Front Master Double

  • Sleeps 4
  • 1 Double Bed

View all photos for Turquoize Ocean Front Master King

A modern hotel room with a glass partition, a bed, a bedside table with a vase, and a headboard with geometric lighting.

Turquoize Ocean Front Master King

  • Sleeps 3
  • 1 King Bed

View all photos for Turquoize Sky Ocean Front Master Double

A modern hotel room with a balcony, a sofa, a coffee table, and a view of the ocean.

Turquoize Sky Ocean Front Master Double

  • Sleeps 4
  • 1 Double Bed

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About the neighborhood

Map
Blvd. Kukulcan, Manzana 51, Lote. 7, Hotel Zone, Cancun, QROO, 77500

What's nearby

  • Gaviota Azul Beach - 3 min walk - 0.3 km
  • Cancun Convention Center - 9 min walk - 0.8 km
  • Plaza Caracol Mall - 11 min walk - 0.9 km
  • Forum Beach - 11 min walk - 0.9 km
  • Caracol Beach - 12 min walk - 1.0 km

Getting around

  • Cancun Intl. Airport (CUN) - 28 min drive
  • Tulum Intl. Airport (TQO) - 155 min drive

Restaurants

  • ‪Mandala - ‬7 min walk
  • ‪Hooters - ‬7 min walk
  • ‪Tradewinds - ‬1 min walk
  • ‪Vips - ‬6 min walk
  • ‪Bar del Mar - ‬1 min walk

About this property

Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive

  • At Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive, you can spend time at the beach enjoying cabanas, beach umbrellas, and volleyball, plus you'll be just steps from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park. The outdoor pool provides a splash of fun, while guests in the mood for pampering can visit the spa to indulge in massages, body wraps, and facials. Lorenzo's, one of 8 restaurants, serves Italian cuisine and is open for lunch and dinner. Other highlights at this luxurious property include 2 poolside bars, a rooftop terrace, and a fitness center. Fellow travelers say great things about the helpful staff and beach location.

All inclusive details

  • This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

  • Gratuities are included and additional gratuities at guests' discretion are accepted.

Activities and facilities/equipment

  • All non-motorized water sports are included.

Lessons/classes/games

    • Aerobics
    • Cooking
    • Pilates

Entertainment

    • Onsite entertainment and activities
    • Onsite live performances

At a glance

Hotel size

    • 160 rooms

Arriving/Leaving

    • Check-in start time: 3 PM; Check-in end time: midnight
    • Minimum check-in age: 18
    • Check-out time is noon
    • Contactless check-out available

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom
    • Information provided by the property may be translated using automated translation tools
    • This adults-only property is located within the all-ages Hyatt Ziva Cancun resort; common areas and some facilities are shared.

Required at check-in

    • Credit card required for incidental charges
    • Government-issued photo ID may be required
    • Minimum guest age is 18
    • Minimum check-in age is 18

Children

    • No cribs (infant beds)

Pets

    • Pets not allowed

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms

Parking

    • Free onsite self parking
    • Free onsite valet parking

Other information

    • Designated smoking areas
    • Caters to adults only

Property amenities

Food and drink

  • 8 restaurants
  • 5 bars/lounges
  • 2 poolside bars
  • Coffee shop
  • 24-hour room service
  • Snack bar/deli
  • Water dispenser

What to do

  • On the beach
  • Fitness classes
  • Yoga classes
  • Beach volleyball
  • Parasailing
  • Scuba diving
  • Snorkeling
  • Pool table

Working away

  • Business center
  • Meeting room

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Beach cabanas (surcharge)
  • Beach sun loungers
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas

Facilities

  • ATM/banking
  • Safe-deposit box at front desk
  • Rooftop terrace
  • Garden
  • Fitness center
  • An outdoor pool
  • Full-service spa
  • Hot tub
  • Outdoor tennis court
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • Vegan dining options
  • Vegetarian dining options
  • Local artist showcase
  • Double-glazed windows
  • Uses some LED lighting
  • Comprehensive food waste policy
  • Water dispenser

Accessibility

  • Elevator

Room amenities

Be entertained

  • 48-inch flat-screen TV
  • Digital TV channels

Home comfort

  • Air conditioning
  • Free stocked minibar
  • Coffee/tea maker
  • Bathrobes and slippers
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Soundproofed rooms

What to enjoy

  • Private outdoor hot tub
  • Furnished balcony

Freshen up

  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Designer toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi
  • Free local calls

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Eco-friendly toiletries
  • Bulk dispenser for toiletries
  • Uses some LED lighting

Special features

Spa

Zen Spa has massage/treatment rooms and couples treatment room(s). Services include facials, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including hydrotherapy. The spa is equipped with a sauna, a hot tub, and a steam room.

The spa is open daily. Guests under 17 years old are not allowed in the spa.

Dining

Lorenzo's - This restaurant specializes in Italian cuisine and serves lunch and dinner.
Bastille - Adults only - This fine-dining restaurant specializes in French cuisine and serves dinner only.
Punta Vista - This bar is located by the pool and specializes in international cuisine.
The Moongate - This restaurant specializes in Asian cuisine and serves dinner only.
Tradewinds - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • A tax is imposed by the city: MXN 85.40 per accommodation, per night

Pool, spa, & gym (if applicable)

  • Guests under 17 years old are not allowed in the spa
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy.

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards. Cash is not accepted.

Credit cards accepted: Visa, Mastercard, American Express

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Property Registration Number 005-007-000915/2025

Also known as

Turquoize Hyatt Ziva Cancun Resort

Turquoize Hyatt Ziva Resort

Turquoize Hyatt Ziva Cancun

Turquoize Hyatt Ziva

Turquoize Hyatt Ziva Adults All Inclusive All-inclusive property

Turquoize Hyatt Ziva Cancun Adults All Inclusive

Turquoize Hyatt Ziva Adults All Inclusive

Turquoize at Hyatt Ziva Cancun Adults Only

Turquoize at Hyatt Ziva Cancun Adults Only All Inclusive

Turquoize at Hyatt Ziva Cancun

Turquoize Hyatt Ziva Adults I

Turquoize at Hyatt Ziva Cancun Adults Only All Inclusive

Frequently asked questions

Does Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive offer free cancellation for a full refund?

Yes, Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive?

Yes, there's an outdoor pool.

Are pets allowed at Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive?

Sorry, pets aren't allowed.

Is parking offered on site at Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive?

Yes, there's free self and valet parking.

What are the check-in and check-out times at Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive?

Check-in start time: 3 PM; Check-in end time: midnight. Check-out time is noon. Contactless check-out is available.

Is there an onsite casino at Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive?

No, this property doesn't have a casino, but PlayCity Casino (11-min drive) and Royal Yak Casino and Sports Book (12-min drive) are both nearby.

What is there to do at Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive and nearby?

Have fun with onsite activities like parasailing, snorkeling, and volleyball and improve your game at the onsite tennis courts. Additional recreation onsite includes fitness classes and yoga. Indulge in a treatment at the spa and soothe your senses in the hot tub. Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive also has 2 poolside bars, 5 bars, and a sauna, as well as a steam room, beach cabanas, and a garden.

Are there restaurants at or near Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive?

Yes, there are 8 onsite restaurants, featuring Italian cuisine and poolside dining.

Does Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive have rooms with private hot tubs?

Yes, each room has a private outdoor hot tub.

Does Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive have any outdoor private spaces?

Yes, every room features a furnished balcony.

What's the area around Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive like?

Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive is a short 1-minute walk from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and 7 minutes' walk from Cancun Convention Center.

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Reviews

Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive Reviews

9.4

Exceptional

9.8

Cleanliness

9.2

Location

9.6

Staff & service

9.6

Property conditions & facilities

Guest review summary

What guests liked

  • The restaurant offered a variety of high-quality food options with excellent service, with many guests praising the culinary experience at the property. (34 reviews)
  • The beach at this property is described as beautiful, clean, and stunning with great views and accessibility to the ocean. (19 reviews)
  • The all-inclusive experience offered excellent service, a wide variety of dining options, and high-quality amenities. (5 reviews)
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From real guest reviews summarized by AI.
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Popular mentions

Service staff
Food
Room
View
Beach
Restaurant
Drinks
Adults
Children
Location

Reviews

Verified review

8/10 Very good

Staff were great. Food options and quality was wonderful. Butlers took care of us.
Verified review

10/10 Exceptional

Very nice clean resort and the staff was exceptional and very friendly
Verified review

10/10 Exceptional

Amazing place for vacation! No matter if you are friends, couple,family with kids ...everyone will be happy here! The stuff was amazingly friendly and helpful ! The place is new fresh super clean! Food amazing! The favorite was French restaurant! we ate there twice. The view from hotel is ocean view no matter where you look:) I miss this place already....
Verified review

10/10 Exceptional

Everything was amazing from beach views, food, service, would definitely go back! Made our one year anniversary very memorable!
Verified review

8/10 Very good

Overall great experience and friendly staff.
Verified review

10/10 Exceptional

Everything was amazing. The staff were truly exceptional !
Verified review

10/10 Exceptional

From the time we arrived to the time we left was absolutely seamless. Staff from concierge to house keeping were terrific. 6 nights not enough time to do half of the activities available will be planning a trip back.
Verified review

10/10 Exceptional

Can’t say enough about this amazing resort. My wife and I are bought celiac They went above and beyond to cater for our needs and the food was amazing The pool on the beaches are the next level. Organizing trip for next year.
Verified review

10/10 Exceptional

Room was amazing and our Butler Miguel was beyond stellar. All Turquoize staff were incredible
Verified review

10/10 Exceptional

great food options very clean and beautiful beach
Verified review

10/10 Exceptional

Excellent service, food and location
Verified review

10/10 Exceptional

Good service, good foods and staff are very friendly!
Verified review

8/10 Very good

Actually, we were a llittle surprised by the "families" staying at the resort this year. Kids in the hot tub, a new playground. We stay at the "Turzuoize" where we liked the more "adult" atmostphere in prior years. It turns out that we were paying more money for a rooftop pool. Something I would not have opted to do.
Verified review

10/10 Exceptional

Friendly staff and a good view from the room
Verified review

10/10 Exceptional

Spotless Room, Outstanding Staff: Starting with Ms Norma. our housekeeping, Miguel and David excellent Butlers, and ghe bell man Mr. Angel. Excellent Service- A 5 Star Resort
Verified review

10/10 Exceptional

Good service, good foods and staff are friendly
Verified review

10/10 Exceptional

Fantastic stay at Hyatt Zain’s Cancun, lived the beach.
Verified review

10/10 Exceptional

The resort was great! Good food, great service and nice rooms.
Verified review

10/10 Exceptional

Amazing resort with top-notch staff. Food selections were awesome too.
Verified review

10/10 Exceptional

Love the food, staff was super friendly,we love everything.
Verified review

10/10 Exceptional

The service staff exceeded our expectations every step of the way.
Verified review

10/10 Exceptional

Amazing location and views, unbelievable friendly and efficient service, lots of restaurants and food options, many pools and different beaches just an incredible experience
Verified review

10/10 Exceptional

The hospitality of the hotel was exemplary. The staff were very friendly and polite with the willingness to help. My wife and I are vegetarian and there were enough food choices for us. The quality of the food was very good especially Lorenzo. The butlers Alejandro and Yael were amazing and made the stay brilliant. Staff around the pool were efficient and friendly like those in the restaurants. Would stay there again. By the way, the views of the ocean are unforgettable
Verified review

10/10 Exceptional

Easy check in and check out.. very good communication.. cleanliness.!!
Verified review

10/10 Exceptional

The view and the events are perfect