Secrets Akumal Riviera Maya - Adults Only - All Inclusive

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Reviews

9.6 out of 10, Loved by guests
Top-rated by travelers

Adults-only calm on Akumal Bay

Designed to feel both polished and close to nature, this adults-only retreat unfolds along winding pathways through native jungle flora. Suites bring the Riviera Maya indoors with artisanal Oaxacan textiles, plus a private furnished balcony or terrace, an in-suite hot tub for two, and a Nespresso coffee maker. Days drift between three main pools and the white sands of Akumal Beach, where calm Caribbean water keeps the pace easy.

  • Sea turtles from the shore

    Snorkel or paddleboard straight off the beach to spot turtles.

  • Dining with range

    From buffet breakfasts to à la carte nights, options span global styles.

  • Spa hydrotherapy circuit

    Swirling pools, sauna, steam room, and bracing showers reset the day.
$418 nightly
The total price is $509
Sep 25 - Sep 26
Total with taxes and fees

Amenities

  • Expansive wine wall with 4,500 bottles
  • Sommelier-led tastings plus tequila and cooking classes
  • DJ nights and dancing at Desires
  • Sip, Savor & See at sister resorts
  • Small-dog friendly, with bowls, toys, dog bed
  • Stroll to Akumal Pueblo cafes and murals
These property details are summarized by AI

Why we love this property

Beachfront bliss
Complimentary cabanas dot the white sandy beach at this all-inclusive resort. Beachside massages and ocean-view dining enhance the experience.
Work and play paradise
Beachfront work hub offers meeting spaces, computers, and business amenities. Later, enjoy spa treatments, hot tubs, and drinks at seven bars.
Taste sensation paradise
Savor seafood with ocean views, explore Mexican cuisine, and delight in vegan options across 7 restaurants, a cafe, 7 bars, and an on-site winery.

Room options

Available filters for rooms
Showing 24 of 24 rooms

View all photos for Junior Suite King Tropical View

A hotel room with a large bed, a desk with a TV, a balcony with chairs, and a ceiling fan.

Junior Suite King Tropical View

9.4 out of 10
Exceptional
(22 reviews)
  • Garden view
  • 534 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite King Partial Ocean View

A modern hotel room with a large bed, a TV, a desk with a chair, and a balcony with a view of the outdoors.

Junior Suite King Partial Ocean View

9.4 out of 10
Exceptional
(10 reviews)
  • Partial ocean view
  • 534 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Swim Out King

A modern hotel room with a large bed, a TV, a desk with a chair, and a balcony with a view of the outdoors.

Junior Suite Swim Out King

9.4 out of 10
Exceptional
(16 reviews)
  • Garden view
  • 544 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Junior Suite Tropical View King

A spacious bedroom with a large bed, a wooden headboard, a bench, and a dining area with chairs and a table.

Preferred Club Junior Suite Tropical View King

9.6 out of 10
Exceptional
(14 reviews)
  • Garden view
  • 569 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Junior Suite Ocean View King

A spacious bedroom with a large bed, a desk, and a balcony with a view.

Preferred Club Junior Suite Ocean View King

9.0 out of 10
Wonderful
(23 reviews)
  • Ocean view
  • 571 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Junior Suite Swim Out King

A spacious bedroom with a large bed, a desk, and a view of a pool.

Preferred Club Junior Suite Swim Out King

9.8 out of 10
Exceptional
(19 reviews)
  • Garden view
  • 571 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Junior Suite Ocean Front King

A spacious bedroom with a large bed, a wooden headboard, a bedside table with a vase of flowers, and a view of a lush garden through a large window.

Preferred Club Junior Suite Ocean Front King

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • 571 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Romance Master Suite Ocean View

A hotel room with a large bed, a ceiling fan, a view of palm trees, and a balcony with outdoor seating.

Romance Master Suite Ocean View

  • Ocean view
  • 1280 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Romance Master Suite Ocean Front

A hotel room with a large bed, a seating area with a view of the ocean, and a ceiling fan.

Romance Master Suite Ocean Front

10.0 out of 10
Exceptional
(2 reviews)
  • Ocean view
  • 1281 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Presidential Suite

A hotel room with a large bed, a seating area with a view of the ocean, and a ceiling fan.

Presidential Suite

10.0 out of 10
Exceptional
(1 review)
  • Sea view
  • 3558 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Double Tropical View

A hotel room with two beds, a desk, a chair, a balcony with a view of greenery, and a ceiling fan.

Junior Suite Double Tropical View

9.8 out of 10
Exceptional
(6 reviews)
  • Garden view
  • 544 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

View all photos for Junior Suite Double Partial Ocean View

A hotel room with two beds, a desk, a chair, a dining table, and a large window with a view.

Junior Suite Double Partial Ocean View

  • Partial ocean view
  • 544 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

View all photos for Preferred Club Junior Suite Ocean View Double

A hotel room with two beds, a desk, a chair, and a view of the outdoors.

Preferred Club Junior Suite Ocean View Double

9.0 out of 10
Wonderful
(2 reviews)
  • Ocean view
  • 571 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds

View all photos for Junior Suite Ocean View King

A spacious bedroom with a large bed, a desk, and a balcony with a view.

Junior Suite Ocean View King

9.2 out of 10
Wonderful
(18 reviews)
  • Ocean view
  • 534 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Ocean View Double

A hotel room with two beds, a desk, a chair, a dining table, and a large window with a view.

Junior Suite Ocean View Double

9.4 out of 10
Exceptional
(3 reviews)
  • Ocean view
  • 534 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds

View all photos for Preferred Club Junior Suite Tropical View Double

A hotel room with two beds, a balcony, a ceiling fan, and a view of palm trees.

Preferred Club Junior Suite Tropical View Double

10.0 out of 10
Exceptional
(2 reviews)
  • Garden view
  • 570 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds

View all photos for Romance Master Suite Swim Out King

A hotel room with a bed, a desk, a chair, a small table, a bathroom, and a view of the ocean.

Romance Master Suite Swim Out King

9.8 out of 10
Exceptional
(6 reviews)
  • Garden view
  • 1280 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite King

A spacious bedroom with a large bed, a wooden headboard, a bedside table with a vase of flowers, and a view of a lush garden through a large window.

Junior Suite King

10.0 out of 10
Exceptional
(3 reviews)
  • Garden view
  • 534 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Double

A hotel room with two beds, a desk, a chair, a balcony with a view of greenery, and a ceiling fan.

Junior Suite Double

  • Garden view
  • 544 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

View all photos for Junior Suite Swim Out Double

A hotel room with two beds, a large window, and a balcony with outdoor seating.

Junior Suite Swim Out Double

  • Garden view
  • 544 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

View all photos for Preferred Club Junior Suite Swim Out Double

A hotel room with two beds, a large window, and a balcony with outdoor seating.

Preferred Club Junior Suite Swim Out Double

  • Garden view
  • 571 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds

View all photos for Preferred Club Junior Suite Ocean Front Double

A hotel room with two beds, a desk, a chair, and a view of the outdoors.

Preferred Club Junior Suite Ocean Front Double

  • Ocean view
  • 570 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed

View all photos for Preferred Club Junior Suite Ocean Front Swim Out King

A spacious bedroom with a large bed, a wooden headboard, a bedside table with a vase of flowers, and a view of a lush garden through a large window.

Preferred Club Junior Suite Ocean Front Swim Out King

  • Ocean view
  • 571 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Romance Master Suite Ocean Front Swim Out

A hotel room with a bed, a desk, a chair, a small table, a bathroom, and a view of the ocean.

Romance Master Suite Ocean Front Swim Out

  • Ocean view
  • 1280 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Map
Carretera Federal 307, km 254 600, Pueblo de Akumal, Akumal, QROO, 77760

What's nearby

  • Akumal Beach - 6 min walk - 0.6 km
  • Akumal Ecological Center - 9 min walk - 0.8 km
  • Hekab Be Biblioteca - 9 min walk - 0.8 km
  • South Akumal Beach - 3 min drive - 3.2 km
  • Xel-Há Park - 10 min drive - 13.5 km

Getting around

  • Tulum Intl. Airport (TQO) - 63 min drive
  • Cancun Intl. Airport (CUN) - 71 min drive
  • Cozumel Intl. Airport (CZM) - 26.3 miles/42.4 km
  • Airport shuttle (surcharge)

Restaurants

  • ‪Thali Restaurant - ‬6 min drive
  • ‪Tequila Restaurant - ‬6 min drive
  • ‪Akumal Beach Resort 'The Lobby Bar' - ‬7 min walk
  • ‪Market Café - ‬2 min walk
  • ‪Preferred Club - ‬3 min walk

About this property

Secrets Akumal Riviera Maya - Adults Only - All Inclusive

  • Secrets Akumal Riviera Maya - Adults Only - All Inclusive puts you within a 10-minute walk of Akumal Beach and features a winery and a nightclub. Guests can visit the spa to be pampered with deep-tissue massages, aromatherapy, or hydrotherapy, and Oceana, one of 7 restaurants, serves seafood and is open for dinner. Other highlights at this luxurious property include 3 outdoor pools, a rooftop terrace, and a beach bar. The pool and helpful staff get great marks from fellow travelers.

All inclusive details

  • All-inclusive room rates at Secrets Akumal Riviera Maya - Adults Only - All Inclusive are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

  • Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

    • All meals, snacks, and beverages included
    • 24-hour room service

At a glance

Hotel size

    • 434 rooms
    • Arranged over 5 floors

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
    • Late check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is noon

Special check-in instructions

    • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
    • To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
    • If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation
    • Information provided by the property may be translated using automated translation tools

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum guest age is 18
    • Minimum check-in age is 18

Children

    • No cribs (infant beds)

Pets

    • No pets or service animals allowed

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms

Parking

    • Free onsite self parking
    • Free onsite valet parking

Transfers

    • Airport shuttle*

Other information

    • Designated smoking areas
    • Caters to adults only

Property amenities

Food and drink

  • 7 restaurants
  • 7 bars/lounges
  • 2 poolside bars
  • Beach bar
  • Swim-up bar
  • Coffee shop
  • Coffee/tea in a common area
  • Barbecue grills
  • Private dining
  • Free daily reception
  • 24-hour room service
  • Snack bar/deli

What to do

  • Tennis
  • Fitness classes
  • Yoga classes
  • Beach volleyball
  • Archery
  • Snorkeling
  • Shopping
  • Pool table
  • Beach nearby
  • Kayaking nearby
  • Scuba diving nearby

Working away

  • Business center
  • Meeting rooms
  • Computer station
  • Conference center (15000 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Beach cabanas (surcharge)
  • Free bicycle rentals
  • Pool cabanas (surcharge)
  • Beach sun loungers
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas
  • Romance packages

Facilities

  • 11 buildings/towers
  • Built in 2015
  • ATM/banking
  • Safe-deposit box at front desk
  • Rooftop terrace
  • Garden
  • Picnic area
  • Fitness center
  • Adjacent to a golf course
  • 3 outdoor pools
  • Full-service spa
  • Nightclub
  • 3 hot tubs
  • 2 outdoor tennis courts
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • Winery on site
  • Vegan dining options
  • Vegetarian dining options
  • Local artist showcase
  • Double-glazed windows
  • Banquet hall
  • Traditional architecture

Accessibility

  • Elevator
  • Elevator door width (inches): 39
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (inches): 59
  • Wheelchair-accessible spa
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Wheelchairs available on site
  • Magnifying mirror
  • Well-lit path to entrance
  • Smooth flooring in room

Room amenities

Be entertained

  • 42-inch flat-screen TV
  • Premium cable channels
  • Pay movies

Home comfort

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Free stocked minibar
  • Espresso maker
  • Bathrobes and slippers
  • Iron/ironing board

Sleep well

  • Pillow menu
  • Blackout drapes/curtains
  • Turndown service
  • Single sofa bed
  • Premium bedding
  • Free rollaway/extra bed

What to enjoy

  • Private indoor hot tub
  • Furnished balcony/patio

Freshen up

  • Private bathroom
  • Jetted bathtub
  • Separate bathtub and shower
  • Rainfall showerhead
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

Spa

Secrets Spa has 12 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. The spa is equipped with a sauna, a hot tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is open daily.

Dining

Oceana - This poolside seafood restaurant specializes in seafood and serves dinner only. Guests can enjoy drinks at the bar. Open select days.
El Patio - This restaurant specializes in Mexican cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open select days.
Market Cafe - This buffet restaurant specializes in international cuisine and serves breakfast and lunch. Guests can enjoy drinks at the bar. Open daily.
Himitsu - This restaurant specializes in Asian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open select days.
Portofino - This restaurant specializes in Italian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open select days.

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy.
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
Only registered guests are allowed in the guestrooms.
Guests can rest easy knowing there's a fire extinguisher, a smoke detector, and a security system on site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards and debit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express
Cashless transactions are available.
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31.
Property Registration Number 009-007-000054/2025

Also known as

Secrets Akumal Riviera Maya All Inclusive Adults
Secrets Riviera Maya All Inclusive
Secrets Riviera Maya All Inclusive Adults
Secrets Akumal Riviera Maya Adults
Secrets Riviera Maya Adults
Secrets Akumal Riviera Maya All Inclusive
Secrets Akumal Riviera Maya All Inclusive Adults Only
Secrets Riviera Maya All Inclusive Adults All-inclusive property
Secrets Riviera Maya Inclusiv

Frequently asked questions

Does Secrets Akumal Riviera Maya - Adults Only - All Inclusive offer free cancellation for a full refund?

Yes, Secrets Akumal Riviera Maya - Adults Only - All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Secrets Akumal Riviera Maya - Adults Only - All Inclusive?

Yes, there are 3 outdoor pools.

Are pets allowed at Secrets Akumal Riviera Maya - Adults Only - All Inclusive?

Sorry, pets and service animals aren't allowed.

Is parking offered on site at Secrets Akumal Riviera Maya - Adults Only - All Inclusive?

Yes, there's free self and valet parking.

Is airport shuttle service offered by Secrets Akumal Riviera Maya - Adults Only - All Inclusive?

Yes, an airport shuttle is available.

What are the check-in and check-out times at Secrets Akumal Riviera Maya - Adults Only - All Inclusive?

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM. Check-out time is noon.

What is there to do at Secrets Akumal Riviera Maya - Adults Only - All Inclusive and nearby?

Have fun with onsite activities like archery, snorkeling, and volleyball and improve your game at the onsite tennis courts. Additional recreation onsite includes fitness classes, volleyball, and yoga. Indulge in a treatment at the spa and soothe your senses in one of the 3 hot tubs. Secrets Akumal Riviera Maya - Adults Only - All Inclusive also has 2 poolside bars, 7 bars, and a nightclub, as well as a winery, a sauna, and a steam room.

Are there restaurants at or near Secrets Akumal Riviera Maya - Adults Only - All Inclusive?

Yes, there are 7 onsite restaurants, featuring seafood, ocean views, and poolside dining.

Does Secrets Akumal Riviera Maya - Adults Only - All Inclusive have rooms with private hot tubs?

Yes, each room has a private indoor hot tub and a jetted bathtub.

Does Secrets Akumal Riviera Maya - Adults Only - All Inclusive have any outdoor private spaces?

Yes, every room features a furnished balcony or patio.

What's the area around Secrets Akumal Riviera Maya - Adults Only - All Inclusive like?

Secrets Akumal Riviera Maya - Adults Only - All Inclusive is located on the waterfront, a short 10-minute walk from Akumal Ecological Center and 8 minutes' walk from Akumal Beach.

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Reviews

Secrets Akumal Riviera Maya - Adults Only - All Inclusive Reviews

9.6

Exceptional

9.8

Cleanliness

9.8

Amenities

9.8

Staff & service

9.8

Property conditions & facilities

Guest review summary

What guests liked

  • The food was excellent with many options, including great buffets, restaurants, and poolside dining. (155 reviews)
  • The pools were beautiful, clean, and offered a variety of activities and entertainment options. (72 reviews)
  • The beach was described as pristine, beautiful, and paradise with clear turquoise water and soft white sand. (87 reviews)
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From real guest reviews summarized by AI.
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Popular mentions

Service staff
Food
Room
Beach
Restaurant
Entertainment
Drinks
Recreation
Trip
Concierge

Reviews

Verified review

10/10 Exceptional

Very beautiful clean and friendly place to visit they have the most wonderful staff on their resorts.
Verified review

10/10 Exceptional

Excellent service from the resort staff and great amenities.
Verified review

10/10 Exceptional

Amazing trip. Amazing location. Amazing food.
Verified review

10/10 Exceptional

Great food and great service. We will be back for sure. Best all inclusive I have visited.
Verified review

10/10 Exceptional

I would definitely stay at this resort again, The staff members were kind, helpful and attentive to our needs. The property has a lot of amenities and daily activities that was we enjoyed. It was a very memorable vacation for my wife and I, So I would recommend this place to anyone looking to travel anytime soon.
Verified review

10/10 Exceptional

The whole place was excellent. Property kept clean at all times. Very attentive helpful staff. I would recommend this place to anyone!
Verified review

10/10 Exceptional

Resort was Amazing !! Food was Amazing !! Staff was second to None!!
Verified review

10/10 Exceptional

Love Secrets Akumal, have been three years in a row and the resort is incredible - from the rooms, to the employees, to the beach and water. Restaurant options are numerous and food is comparable to other high-end resorts. The people there are wonderful, and the option of having the quiet pool is what helped sell us the first time we picked Akumal and one of the things that keep us coming back.
Verified review

10/10 Exceptional

Property was beautiful, people were very kind and the service is the best!
Verified review

10/10 Exceptional

Secrets was clean, staff were very helpful and friendly, the pools were beautiful and there was always entertainment happening. The quiet pool was calm and relaxing if you wanted a more serene setting. The food was great and we never had to wait long at the restaurants. And if you are looking for a a late night the DJ in the lounge was so much fun! Great place for couples to relax and reconnect.
Verified review

10/10 Exceptional

Very clean facility! Great service ! Good was fantastic as long as you stick with what they do best …. Grilled meats and veggies and fresh seafood . Churros and salads very cream . Excellent evening entertainment and day time pool activities . I will return!
Verified review

10/10 Exceptional

Absolutely amazing!! I had such a good experience for our honeymoon. Everything felt extremely safe. They respected our privacy. The food was amazing and the resort was absolutely beautiful.
Verified review

10/10 Exceptional

Omg!!! I had an absolute amazing time!! Annie served me in my building. The food was great! The activities were fun and active. I am so blessed to have experience this because this was we work hard and reward yourself for! Again, absolutely amazing! I can’t wait to go back!
Verified review

8/10 Very good

Property has lush green grounds, lots of trees and could be difficult to find your way around. The beach was not good, lots a of saggaman so it made it dificult to go in water. Staff was very friendly. Restaurants choices we good as well. Not the best ocean view from the room balcony. Septic/Sewer smell was very strong on the property grounds.
Verified review

10/10 Exceptional

Everything was great! The room was very nice, and the staff was the best.
Verified review

4/10 Fair

The resort is beautiful, and the customer service from the bartenders and wait staff was top-notch. However, in my opinion, it was not ideal when it came to cultural diversity. The entertainment seemed geared toward one crowd and was not diverse at all. We brought a tiny 3" x 3" speaker that could barely be heard beyond 5–6 feet and were repeatedly asked to turn it off, even in our private cabana when no other guests were around. For future stays, we will choose a more lively, upbeat, and culturally diverse resort. Also, Tulum is extremely hot and humid, and most of the resort is open-air. Only a couple of restaurants and the shops seemed to have AC, and our room struggled to stay at a comfortable temperature. This isn't necessarily a complaint, as I should have researched this more before booking, but definitely something others should consider. We also upgraded to a swim-out room that we couldn't enjoy at all because of the mosquitoes. We were constantly killing them. Again, this is more of a climate issue, but if you're sensitive to mosquitoes like I am, I would reconsider paying extra for a swim-out. Beautiful property and great service, but the overall atmosphere just wasn't the right fit for us.
Verified review

10/10 Exceptional

Everything from check-in to check-out was excellent. We could not have asked for a better experience. Francisco at check-in was great, as was Juan at check-out. Efrain with VIP services was helpful and made our stay better. Alexandria was our concierge and she made sure we had everything we needed, from room maintenance to making reservations for dinner at the Japanese hibachi experience. Luisa from the Spa made reservations for us for some relaxing massages, and Carmen and Luz were excellent at those massages. Food was 10/10. Everything we got to eat, and the restaurants we got to try were delicious. The entire staff was so pleasant and made sure our stay was going well. I could not speak more highly of the entire staff and time we were there.
Verified review

10/10 Exceptional

The dining options are excellent, the staff was friendly and helpful.
Verified review

8/10 Very good

I went for 6 days and had an amazing experience! The staff is wonderful!!! I really enjoyed the activities at the activities pool. I stayed in a first level room with the swim up pool, which was wonderful. I was in a preferred room which included room service and had a concierge on site. The resort itself is beautiful, about 1.5 hours away from Cancun airport. I personally did not love the food for dinner at the restaurants, which I kind of expected from an all-inclusive. The breakfast buffet was delicious with many options. They do have daily events at the resort which included food options, such as burgers, quesadillas, etc. made fresh on the grill outside, those options were great. Overall, I would recommend this resort, very beautiful with wonderful staff.
Verified review

10/10 Exceptional

Beautiful resort, attentive staff, lot of fun. Thank you all!
Verified review

10/10 Exceptional

Loved the service staff, food, and beach area
Verified review

8/10 Very good

The service was truly amazing.the grounds are lush and beautifully maintained.fantastic pool area. Great live music. Food was delicious with so many option to choose from. We lived our stay here.
Sitting area at the coffee shop
View from the room
Lush green walkway
Verified review

10/10 Exceptional

Room was spotless. Staff was extremely friendly and accommodating. Preferred lounge was very nice.
Verified review

10/10 Exceptional

Great property, everyone was friendly and the resort was very well kept and the pool perfect place to relax
Verified review

10/10 Exceptional

We had a blast great food great people and great staff. Super accommodating and a blast with all the activities.