Guests
All properties in Xpu-Ha, Quintana Roo, Mexico

Barceló Maya Palace - All Inclusive

Xpu-Ha beachfront property with 6 restaurants and water park

  • Free buffet breakfast, free WiFi in lobby, and free parking
From
$190

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  • Pool
  • Pool
  • Beach
  • Beach
  • Pool
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Cta Chetumal Puerto Juarez KM 266.3, Xpu-Ha, 77750, QROO, Mexico
8.6.Fabulous.
  • Generally a great easy place with kids. The Pros were: Our room was spacious and clean…

    Aug 18, 2021

  • Everything about the hotel is great. Great food, great waiters, great bars, great servers…

    Aug 7, 2021

See all 1,239 reviews

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Social distancing measures are in place
  • Masks are available to guests
  • Gloves are available to guests
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer

Guests rated location

Safe
Quiet
Dining options
Walkable
Convenient
  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
  • Non-smoking

Property highlights

Main amenities

  • 756 smoke-free guestrooms
  • Daily housekeeping
  • On a private beach
  • 6 restaurants and 2 poolside bars
  • Full-service spa
  • 3 outdoor pools

Feel at home

  • Children's pool
  • Children's club
  • Playground on site
  • In-room childcare (surcharge)
  • Babysitting or childcare (surcharge)
  • Children's club (free)

What’s around

  • On a private beach
  • Ecopark Kantun Chi - 15 min walk
  • Cenote Cristalino - 19 min walk
  • Puerto Aventuras Golf Club - 27 min walk
  • Xpu-ha Beach - 32 min walk
  • Chikinha Cenote - 34 min walk

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Junior Room
  • Junior Suite, Oceanfront (Premium Level)
  • Junior Suite, Pool View (Premium Level)

What’s around

Landmarks

  • On a private beach
  • Ecopark Kantun Chi - 15 min walk
  • Cenote Cristalino - 19 min walk
  • Puerto Aventuras Golf Club - 27 min walk
  • Xpu-ha Beach - 32 min walk
  • Chikinha Cenote - 34 min walk
  • Puerto Aventuras Marina - 34 min walk
  • CEDAM Museum - 35 min walk
  • Oasis Beach - 2.4 mi / 3.9 km
  • Kantenah Lagoon - 2.4 mi / 3.9 km
  • Chac Mol Cenote - 2.9 mi / 4.7 km

Getting around

  • Cancun Intl. Airport (CUN) - 69 min drive
  • Airport shuttle (surcharge)
map
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Cta Chetumal Puerto Juarez KM 266.3, Xpu-Ha, 77750, QROO, Mexico

At a glance

Size

  • 756 rooms
  • Arranged over 3 floors

Arriving/leaving

  • Check-in time 3 PM-6:00 PM
  • Check-out time is noon
  • Express check-in/out

Restrictions related to your trip

  • COVID-19 restrictions.

Special check-in instructions

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation. An airport shuttle service (surcharge) is available on request.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • No cribs (infant beds)
  • Babysitting/childcare*
  • Free children's club (ages 4 - 12)

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas

Transfers

  • Airport shuttle (available 24 hours)*

Parking

  • Free onsite self parking
  • Wheelchair-accessible parking on site
  • Onsite parking limited

Other information

  • Smoke-free property
*See fees and policies for additional details or extra charges

At the property

Taking the kids?

  • Children's club (free)
  • In-room childcare (surcharge)

Food and drink

  • Free buffet breakfast daily
  • 6 restaurants
  • 4 bars/lounges
  • 2 poolside bars
  • Snack bar/deli
  • Swim-up bar
  • 24-hour room service

Things to do

  • Fitness classes on site
  • Basketball on site
  • Kayaking on site
  • Playground on site
  • Scuba diving on site
  • Snorkeling on site
  • Volleyball on site
  • Ecotours nearby
  • Sailing nearby

Working away

  • Business center
  • Conference space
  • Meeting rooms
  • Conference space size (feet) - 2350
  • Conference space size (meters) - 218

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • Elevator
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace

Accessibility

  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible on-site restaurant
  • Closed-captioned TV

Languages Spoken

  • English
  • Spanish

In the room

Home comforts

  • Air conditioning
  • Ceiling fan
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains

Things to enjoy

  • Furnished balcony or patio

Freshen up

  • Private bathroom
  • Shower/tub combination
  • Rainfall showerhead
  • Free toiletries
  • Hair dryer

Be entertained

  • 32-inch LCD TV
  • Premium TV channels

Stay connected

  • Desk
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

All inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.
Food and beverages
  • Buffet and à la carte meals, snacks, and beverages included
  • In-room minibar (all beverages included)

Activities and facilities/equipment
All onsite activities and use of facilities and equipment are included.

Water activities
  • Rowing/canoeing
  • Snorkeling
  • Windsurfing

Land activities
  • Fitness facilities
  • Miniature golf
  • Soccer
  • Tennis
  • Volleyball

Lessons/classes/games
  • Bartending
  • Cooking
  • Dancing
  • Language

Kids' club
  • Supervised activities for children between 4 and 12 years old

Entertainment
  • Access to onsite nightclubs
  • Theme parties

Not included
  • Use of golf cart
  • Motorized water sports
  • Scuba-diving certification
  • Scuba-diving excursions
  • Surcharge for room service
  • Childcare
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours
  • Transportation to offsite activities

Spa

The onsite spa has massage/treatment rooms. Services include deep-tissue massages, Swedish massages, facials, and body treatments. The spa is equipped with a sauna, a steam room, and Turkish bath/hammam.

The spa is open daily.

Dining

Mirador - This buffet restaurant specializes in international cuisine.

La Hacienda - This buffet restaurant specializes in Mexican cuisine.

Rodizio - This restaurant specializes in Brazilian cuisine.

Brasserie - This restaurant specializes in French cuisine.

Caribe - This restaurant specializes in Caribbean cuisine.

Recreation

On Site

  • Fitness facilities
  • Health club
  • Outdoor tennis courts -
  • Sauna
  • Tennis on site
  • Fitness classes on site
  • Basketball on site
  • Kayaking on site
  • Playground on site
  • Scuba diving on site
  • Snorkeling on site
  • Volleyball on site
  • Water park access (surcharge)

Nearby

  • Ecotours nearby
  • Sailing nearby

Fees & policies

Mandatory feesPay at property

You'll be asked to pay the following charges at check-in or check-out:

  • Sanitation services: USD 1.5 per night

Optional extras

  • Airport shuttle service is offered for an extra charge of USD 123 per vehicle (one-way)

Children and extra bedsPay at property

  • In-room babysitting is available for an extra charge
  • Babysitting/childcare is available for an extra charge

Hygiene and cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property.

Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer.

Individually-wrapped food options are available for breakfast and through room service.

Policies

Noise-free guestrooms cannot be guaranteed.

Only registered guests are allowed in the guestrooms.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

For transfers, guests must contact the property before arrival at the number on the booking confirmation.

This property accepts Visa, Mastercard, American Express and debit cards. Cash is not accepted.

Also known as

  • All Inclusive Barcelo Maya Palace Deluxe
  • Palace Barcelo
  • Barcelo Maya Palace Deluxe All Inclusive Hotel Xpu-Ha
  • Barcelo Maya Palace Deluxe All Inclusive Hotel
  • Barcelo Maya Palace All Inclusive Xpu-Ha
  • Barceló Maya Palace All Inclusive Xpu-Ha
  • Barcelo Maya Palace Xpu-Ha
  • Barceló Maya Palace All Inclusive All-inclusive property Xpu-Ha
  • Barceló Maya Palace All Inclusive All-inclusive property
  • Barceló Maya Inclusive XpuHa
  • Barcelo Maya Inclusive Xpu Ha
  • Barcelo Maya Palace Deluxe
  • Barceló Maya Palace - All Inclusive Xpu-Ha
  • Barceló Maya Palace - All Inclusive All-inclusive property
  • Barceló Maya Palace All Inclusive Hotel Xpu-Ha
  • Barcelo Maya Palace Deluxe All Inclusive Xpu-Ha
  • Barcelo Maya Palace Deluxe Xpu-Ha
  • Barcelo Palace Maya Deluxe
  • Maya Barcelo Palace
  • Maya Palace Barcelo
  • Maya Palace Deluxe All Inclusive

*See fees and policies for additional details or extra charges

FAQs

  • Yes, Barceló Maya Palace - All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's free self parking. Parking spots may be limited.
  • Yes, there are 3 outdoor pools and a children's pool.
  • Sorry, pets aren't allowed.
  • You can check in from 3 PM - 6:00 PM. Check-out time is noon. Express check-in and check-out are available.
  • Yes, there are 6 onsite restaurants, featuring international cuisine. Nearby restaurants include La Caleta (2.1 mi), Restaurant Latitude 20 (2.2 mi), and Ayami Restaurante Japones (2.3 mi).
  • Yes, an airport shuttle is available. The charge is USD 123 per vehicle one-way.
  • Have fun with onsite activities like kayaking, snorkeling, and scuba diving and improve your game at the onsite tennis courts. Additional recreation onsite includes aerobics , basketball, and volleyball. Indulge in a treatment at the spa and enjoy a swim in one of the 3 outdoor swimming pools. Barceló Maya Palace - All Inclusive also has 2 poolside bars, 4 bars, and a nightclub, as well as a private beach, a sauna, and a Turkish bath.
8.6.Fabulous.
  • 8.0.Very Good

    Honest Review

    The staff is kind and very professional. Even when it is very clean in general, the inpool bars need to be cleaned with clorox because they are a little green. The Rodizzious Restaurant should improve the quality of the food. My congrats to the Caribbean restaurant. Water activities are a mess; no respect for the squedules, and they always have a excuse.

    Joaquin, 9 night family trip, Jul 21, 2021

    Verified Hotels.com guest review

  • 6.0.Good

    Pros and Cons

    Room was located in the farthest point of the property. It was an expedition every time we had to go to the restaurants. Also, my husband slipped one time in one of the restaurants and I the following day due to spills on the floor. Food was really good and nice variety. Also, since we are Mexican residents, we left our residency card at the gate to be picked up before leaving. I wanted more than 30 minutes to get my cards back while the security gate confirmed with the hotel that we had checked out. Very inconvenient.

    1 night family trip, Jul 4, 2021

    Verified Hotels.com guest review

  • 4.0.Fair

    No actual beach to enjoy, no activities, no nightlife, the rooms are always humid, longest check-in of my life.

    6 night family trip, Jun 16, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    Family trip

    Even my stay was a raining day the hotel experience was amazing

    belquis, 6 night trip, Jun 14, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    There were not as many room perks as in pervious years. Past years we received chocolate, fruit, and other items in our room for booking VIP.

    8 night family trip, Jun 13, 2021

    Verified Expedia guest review

  • 6.0.Good

    👎

    5 night family trip, Jun 12, 2021

    Verified Expedia guest review

  • 4.0.Fair

    There are several things we didnt like, the main one is beach. It was impossible to get in the water, too many sharp rocks, very unsafe for adults, especially kids, no sand on the beach, very hard surface, too much seaweeds (maybe because of season). So if you are looking for nice, sandy beach, this resort is deffinetly not for you. No room service included in price, no drink/food service on the beach. Front desk people are very slow and not enough workers, can take over 30 min just standing in line to check in/out. Food was good at the restaurants, not so much in the buffet. One positive is that they have many pools and many kids water slides. Deffinetly not going back to this resort

    7 night family trip, Jun 12, 2021

    Verified Expedia guest review

  • 8.0.Very Good

    Very nice hotel, very clean, food is excellent.

    7 night family trip, Jun 12, 2021

    Verified Expedia guest review

  • 4.0.Fair

    Our room 8167 was cleaned 3 times ,but dust still on a floor ,headboard of bed ,lamp . After call to front desk with complaint cleaning man try to clean our room again . But the dust and big roach was not removed from room ! Very disappointed! The flight to Cancun reschedule from 1-15 am to 11-15 am ,we late to dinner. I paid 21 dollars more to reschedule transfer to hotel . Beach was not cleaned from seaweed 3 days ! Very bad smell and dirty beach ! No umbrella in room for rain !

    7 night trip with friends, Jun 6, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    Todo en la propiedad estuvo bueno

    8 night family trip, Jun 4, 2021

    Verified Expedia guest review

See all 1,239 reviews