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Excellence Riviera Cancun - Adults Only - All Inclusive, Puerto Morelos

4.5 stars
Carr. Federal 307 Chet-Pto. JuarezKm 324 - 342, Mza. 7, Lt. 1, SM 11, Puerto MorelosQROO77580Mexico, ‏800-491-6126
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Outstanding4.7 / 5
Wellness Area
Great wellness & sports facilities
Vibe
Awesome vibe
Room
Great room
Food
Delicious food
725See all 725 Hotels.com reviews
From 10,016 reviewsTripAdvisor Traveller Rating

Excellence Riviera Cancun - Adults Only - All Inclusive, Puerto Morelos

Hotel Info: 866-539-8117

from $371
  • Excellence club two story roof terrace
  • Junior Suite, Pool View
  • Junior Ste Spa-Pool View Swim-Up
  • Jr Ste Ocean View
  • Two-Story Rooftop Terrace Suite Spa/Poolview
  • Excellence Club Jr Suite OCF
  • Excellence Club Jr Suite Swim Up OV
  • Excellence Club Honeymoon Suite Ocean Front OCF

At a glance

Key facts

Hotel size

  • This hotel has 440 rooms
  • This hotel is arranged over 4 floors

Arriving/leaving

  • Check-in time starts at 3 PM
  • Check-out time is noon
The check-in location differs from the property location. To check in, go to Excellence Club

Airport shuttle service is available on request. Contact the property in advance to make arrangements.

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum guest age is 18
  • Minimum check-in age is 18

Travelling with others

Children

  • No cribs (infant beds)

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transportation

Parking

  • Free valet parking

Other information

  • Caters to adults only
  • All-inclusive (taxes and gratuities included)
  • Resort fee included

Also known as

  • Excellence Riviera Cancun Adults Only Puerto Morelos
  • Excellence Riviera Cancun Adults All Inclusive Puerto Morelos
  • Excellence Riviera Cancun Adults Puerto Morelos

Policies

Only registered guests are allowed in the guestrooms.

Guests under 18 years old are not allowed in the spa.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

Mandatory fees

The charges below are included in the total price displayed:

  • Resort fee

In the hotel

Food and drink
  • Free breakfast
  • 10 restaurants
  • 10 bars/lounges
  • Coffee shop/café
  • Beach bar
  • Swim-up bar
  • Poolside bar
  • 24-hour room service
  • Barbeque grills
Things to do
  • On private beach
  • Number of outdoor pools - 6
  • Free pool cabanas
  • 24-hour fitness facilities
  • Outdoor tennis court
  • Full-service spa
  • Spa treatment room(s)
  • Swim-up bar
  • Tennis on site
  • Spa tub
  • Steam room
  • Sauna
Working away
  • Business center
  • Number of meeting rooms - 5
  • Conference space
  • Meeting rooms
  • Conference space size (feet) - 104410
  • Conference space size (meters) - 9700
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 9
  • Year Built 2004
  • Elevator/lift
  • ATM/banking
  • Rooftop terrace
  • Garden
  • Library
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board
Sleep well
  • Hypo-allergenic bedding available
  • Pillow menu
  • Blackout drapes/curtains
  • Turndown service
  • Premium bedding
  • Pillowtop mattress
Things to enjoy
  • Separate living room
  • Separate sitting area
  • Furnished balcony or patio
Freshen up
  • Private bathroom
  • Jetted bathtub
  • Free toiletries
  • Hair dryer
Be entertained
  • 42-inch flat-screen TV
  • Premium TV channels
  • DVD player
Stay connected
  • Desk
  • Free WiFi
  • Free international calls
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

All inclusive

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.
Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)
  • In-room liquor dispensers
  • Meals and beverages at companion properties

Activities and facilities/equipment
All land activities and use of recreational facilities and equipment are included.

Water activities
  • Kayaking
  • Sailing
  • Snorkeling
  • Windsurfing

Land activities
  • Bicycling
  • Fitness facilities
  • Tennis
  • Volleyball

Lessons/classes/games
  • Aerobics
  • Cooking
  • Dancing
  • Language
  • Water fitness
  • Yoga

Entertainment
  • Onsite entertainment and activities
  • Onsite live performances
  • Theme parties

Not included
  • Golf green fees
  • Use of golf cart
  • Use of golf equipment
  • Miniature golf
  • Motorized water sports
  • Sailboats
  • Scuba-diving certification
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Snorkeling excursions
  • Bottled wine
  • Airport transfers
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours
  • Transportation to offsite activities

Spa

Excellence Riviera Cancun features MIILE SPA offering massages, aromatherapy and hydrotherapy treatments, body treatments and wraps, facial treatments, manicures and pedicures. The Spa includes 14 treatment rooms, hot springs/mineral springs, sauna, spa tub, spa boutique, and garden views. Advanced reservations are required for spa treatments and massages. Guests under 18 are not allowed in the spa.

Dining

Toscana - This restaurant specializes in Italian cuisine and serves dinner only.

Agave - This restaurant specializes in Mexican cuisine and serves dinner only.

Spice - This restaurant specializes in Asian cuisine and serves dinner only.

Chez Isabelle - This restaurant specializes in French cuisine and serves dinner only.

Basmati - This restaurant specializes in Indian cuisine and serves dinner only.

Excellence Riviera Cancun - Adults Only - All Inclusive, Puerto Morelos’s small print

Also known as

  • Excellence Riviera Cancun Adults Only Puerto Morelos
  • Excellence Riviera Cancun Adults All Inclusive Puerto Morelos
  • Excellence Riviera Cancun Adults Puerto Morelos

Policies

Only registered guests are allowed in the guestrooms.

Guests under 18 years old are not allowed in the spa.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

Mandatory fees

The charges below are included in the total price displayed:

  • Resort fee

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

Outstanding 4.7 /5 from 725 reviews

Excellence Riviera Cancun - Adults Only - All Inclusive, Puerto Morelos
Excellent4.0 / 5
Friends/couples get away.
Great service. Good entertainment. Good pools. Good enough food. There was a fully stocked mini bar which came in handy. Room service was very good. Down sides: I was hot just about everywhere we went, including inside. The theater for many of the shows is outside, which is neat but led me to skip a lot of the shows. Also, the ocean water is not the clear/blue that you hope for in the caribbean.
6 night romance trip
Excellence Riviera Cancun - Adults Only - All Inclusive, Puerto Morelos
Outstanding5.0 / 5
There for 2nd time. Rooftop pool suite, club level...great time, premium liquor, friendly staff, tons of very good food options.
7 night romance trip
Excellence Riviera Cancun - Adults Only - All Inclusive, Puerto Morelos
Outstanding5.0 / 5
Awesome place. Would stay there again.
2 night romance trip
Excellence Riviera Cancun - Adults Only - All Inclusive, Puerto Morelos
Outstanding5.0 / 5
Perfect Caribbean Resort
Excellence Riviera Cancun was 'perfecto'! Although it was quite expensive, our experience made total worth of it. The room was spacious and exotic, restaurants and bars were great, staff were very friendly, and nightlife was pretty diverse. You got different events/activities every night! It was secluded-not in the hotel area as many other Cancun hotels, but not isolated-taxi could take you anywhere within reasonable time. It has private beach too. Overall, it is a great resort.
4 night romance trip
Excellence Riviera Cancun - Adults Only - All Inclusive, Puerto Morelos
Outstanding5.0 / 5
Returning guest to Excellence
5th visit to this resort. It is wonderful, We could see that they improved on things from a year ago that we didn't consider to be bad or sub par, but it is great to see them continue to raise the bar. Food and service was great as always.
8 night romance trip

See all reviews

Excellence Riviera Cancun - Adults Only - All Inclusive, Puerto Morelos

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