Guests
All properties in Punta Sam, Quintana Roo, Mexico

Villa del Palmar Cancun Luxury Beach Resort & Spa

Upscale beachfront resort with spa, near Mujeres Beach

  • Free WiFi and free parking
From
$314

Restrictions related to your trip

This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local, and health advisories for this destination before you book.

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Carretera Punta Sam Km. 5.2, Punta Sam, 77400, QROO, Mexico
8.4.Very Good.
  • I was in paradise, I didn’t want to check out. Everyone was amazing, very friendly, nice…

    Feb 22, 2022

  • The place was very helpful nice food was good!!The place was clean beds comfortable!!

    Feb 19, 2022

See all 1,117 reviews

Official standards

This property advises that it adheres to National Guidelines for reopening Tourism (Mexico) and Safe Travels (WTTC - Global) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Social distancing measures are in place
  • Contactless check-in is available
  • Protective clothing is available to guests
  • Masks are available to guests
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer

Guests rated location

Safe
Quiet
Dining options
Convenient
Transportation options
  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
  • Non-smoking

Property highlights

Main amenities

  • 415 smoke-free guestrooms
  • Daily housekeeping
  • On the beach
  • 6 restaurants and 5 bars/lounges
  • Full-service spa
  • 5 outdoor pools and 4 spa tubs

Feel at home

  • Children's pool
  • Playground on site
  • In-room childcare (surcharge)
  • Children's club (free)
  • Supervised childcare/activities (surcharge)
  • Premium TV channels

What’s around

  • On the beach
  • Mujeres Beach - 20 min walk
  • Punta Sam Beach - 1 min walk
  • Punta Sam Ferry Terminal - 1 min walk
  • El Meco Archaeological Site - 35 min walk
  • Cancún Underwater Museum (Cancún) - 39 min walk

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Deluxe Ocean View
  • One Bedroom Ocean View
  • Two Bedroom Suite Ocean View
  • Deluxe Garden View
  • One Bedroom Garden View
  • One Bedroom Garden View Non Refundable
  • Deluxe Garden View Non Refundable
  • Two Bedroom Suite Garden View
  • Free Upgrade Garza Blanca Cancun
  • Two Bedroom Ocean Front
  • Two Bedroom Loft
  • Two Bedroom Penthouse
  • Three Bedroom Ocean Front
  • Three Bedroom Loft

What’s around

Landmarks

  • On the beach
  • Mujeres Beach - 20 min walk
  • Punta Sam Beach - 1 min walk
  • Punta Sam Ferry Terminal - 1 min walk
  • El Meco Archaeological Site - 35 min walk
  • Cancún Underwater Museum (Cancún) - 39 min walk
  • Playa Mujeres Golf Club - 2.4 mi / 3.8 km
  • El Niño Beach - 2.9 mi / 4.6 km
  • Garrafon Natural Reef Park - 4.3 mi / 6.9 km
  • Norte Beach - 4.8 mi / 7.7 km
  • Las Americas Cancun Mall - 5.8 mi / 9.4 km

Getting around

  • Cancun Intl. Airport (CUN) - 37 min drive
  • Airport shuttle (surcharge)
map
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Carretera Punta Sam Km. 5.2, Punta Sam, 77400, QROO, Mexico

At a glance

Hotel size

  • This hotel has 415 rooms
  • This hotel is arranged over 9 floors

Arriving/leaving

  • Check-in time 4:00 PM-midnight
  • Check-out time is noon

Restrictions related to your trip

  • This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local, and health advisories for this destination before you book.

Special check-in instructions

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation. This property offers health screenings for COVID-19. Guests should contact the property upon arrival to schedule departure health screenings.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • No cribs (infant beds)
  • Free children's club

Pets

  • Pets not allowed

Internet

  • Free WiFi and wired Internet access in public areas
  • Free WiFi in rooms (2-device limit)

Transfers

  • Airport shuttle (available 24 hours)*

Parking

  • Free onsite self parking
  • Free onsite valet parking
  • Wheelchair-accessible parking on site

Other information

  • Smoke-free property
*See fees and policies for additional details or extra charges

In the hotel

Taking the kids?

  • Children's club (free)
  • In-room childcare (surcharge)
  • Supervised childcare/activities (surcharge)

Food and drink

  • Buffet breakfast daily (surcharge)
  • 6 restaurants
  • 5 bars/lounges
  • Coffee shop/cafe
  • Snack bar/deli
  • Beach bar
  • Poolside bar
  • 24-hour room service
  • Coffee/tea in a common area

Things to do

  • Fitness classes on site
  • Kayaking on site
  • Playground on site
  • Scuba diving on site
  • Yoga classes/instruction on site
  • Ecotours nearby
  • Golf lessons available nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Parasailing nearby
  • Sailing nearby

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Limo or town car service available
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • Number of buildings/towers - 3
  • Year Built - 2010
  • Elevator
  • ATM/banking
  • Garden
  • Terrace

Accessibility

  • Wheelchair accessible
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible parking
  • Wheelchair-accessible public restroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible on-site restaurant
  • Wheelchairs available on site

Languages Spoken

  • English
  • French
  • German
  • Italian
  • Portuguese
  • Spanish

In the room

Home comforts

  • In-room climate control (air conditioning)
  • Ceiling fan
  • Espresso maker
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Turndown service
  • Premium bedding

Things to enjoy

  • Individually decorated
  • Individually furnished
  • Furnished balcony

Freshen up

  • Free toiletries
  • Hair dryer

Be entertained

  • 50-inch flat-screen TV
  • Premium TV channels
  • MP3 docking station

Stay connected

  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Access via exterior corridors

Special features

Spa

The Village Spa has 7 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Dining

La Casona - Overlooking the ocean, this steakhouse specializes in international cuisine. Guests can enjoy drinks at the bar.

Zama - This restaurant specializes in Mexican cuisine and serves lunch and dinner. Open daily.

Hiroshi - This restaurant specializes in Japanese cuisine and serves dinner only. Open daily.

Davinos - This restaurant specializes in Mediterranean cuisine and serves dinner only. Open daily.

Caprichos - Overlooking the ocean, this buffet restaurant specializes in international cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar. Open daily.

Recreation

On Site

  • Fitness facilities
  • Sauna
  • Steam room
  • Fitness classes on site
  • Kayaking on site
  • Playground on site
  • Scuba diving on site
  • Yoga classes/instruction on site

Nearby

  • Ecotours nearby
  • Golf lessons available nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Parasailing nearby
  • Sailing nearby

Fees & policies

Mandatory feesPay at property

You'll be asked to pay the following charges by the property at check-in or check-out:

  • A tax is imposed by the city: USD 1.5 per accommodation, per night

Optional extras

  • Breakfast costs between USD 35 and USD 50 per person (approximately)
  • Airport shuttle service is offered for an extra charge of USD 50 per vehicle (one way)
  • Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Children and extra bedsPay at property

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • In-room babysitting is available for an extra charge
  • Supervised childcare is available for an extra charge

Pool, spa, and gym (if applicable)Pay at property

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Guests under 18 years old are not allowed in the spa
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene and cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; the property is cleaned and disinfected with electrostatic spray.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; reservations are required for some onsite facilities.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

On-site PCR COVID-19 testing is available for a USD 100 fee, and antigen/rapid COVID-19 testing is available for a USD 25 fee; reservations are required for on-site testing.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico).

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Policies

Guests can rest easy knowing there's a smoke detector, a security system, and window guards on site.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards, debit cards and cash.

The guestrooms and property amenities at this property are not accessible to wheelchairs at this time.

Also known as

  • Cancun Palmar
  • Villa Palmar Resort Cancun
  • Villa Palmar Cancun Luxury Beach Resort Playa Mujeres
  • Villa Palmar Cancun Luxury Beach Playa Mujeres
  • Villa Palmar Cancun Luxury Beach
  • Villa Palmar Cancun Luxury Beach Resort
  • Villa del Palmar Cancun Beach Resort Spa
  • Palmar Cancun
  • Del Palmar Cancun & Punta Sam
  • Villa del Palmar Cancun Luxury Beach Resort Spa
  • Villa del Palmar Cancun Luxury Beach Resort & Spa Resort
  • Palmar Resort Cancun
  • Villa del Palmar Cancun Luxury Beach Resort & Spa Punta Sam
  • Villa del Palmar Cancun Beach
  • Villa del Palmar Cancun Beach Playa Mujeres
  • Villa del Palmar Cancun Beach Resort
  • Villa del Palmar Cancun Beach Resort Playa Mujeres
  • Villa Palmar
  • Villa Palmar Cancun

*See fees and policies for additional details or extra charges

FAQs

  • Yes, Villa del Palmar Cancun Luxury Beach Resort & Spa does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that onsite COVID-19 testing (PCR screening) is available for a fee. Furthermore, onsite COVID-19 testing (Antigen/Rapid screening) is available for a fee, disinfectant is used to clean the property, and guests are provided with hand sanitizer. Please note that this information has been provided by our partners.
  • Yes, there's free self and valet parking.
  • Yes, there are 5 outdoor pools and a children's pool.
  • Sorry, pets aren't allowed.
  • You can check in from 4:00 PM - midnight. Check-out time is noon. Late check-out is available for a charge (subject to availability). Contactless check-in and check-out are available.
  • Yes, there are 6 onsite restaurants, featuring international cuisine and ocean views. Nearby restaurants include Minino's (4.7 mi), La Catrina (4.7 mi), and Rolandi's (4.7 mi).
  • Yes, an airport shuttle is available. The charge is USD 50 per vehicle one way.
  • No, this resort doesn't have a casino, but PlayCity Casino (10-min drive) and Royal Yak Casino and Sports Book (11-min drive) are both nearby.
  • Have fun with onsite activities like kayaking, volleyball, and beach yoga. Additional recreation onsite includes aerobics and yoga. Indulge in a treatment at the spa and soothe your senses in one of the 4 spa tubs. Villa del Palmar Cancun Luxury Beach Resort & Spa also has 5 outdoor pools, 5 bars, and a sauna, as well as a steam room, an arcade, and a garden.
8.4.Very Good.
  • 8.0.Very Good

    This is a beautiful place to stay, with great amenities, beautiful rooms and an amazing breakfast buffet. We were disappointed to see that prices for spa services are astronomical - $250 for a massage. So we didn’t use the spa credit. We asked about the guaranteed late check out and we’re told it was only based on availability and they wouldn’t honor it. Our friends staying a few doors down were given an extra 30 minutes.

    Megan, 1 night romance trip, Feb 17, 2022

    Verified Expedia guest review

  • 10.0.Exceptional

    Highly recommend this resort! Recommend booking transportation with this resort and let them handle all excursions. This was safest and stress free way to handle it.

    Daniel, 3 night romance trip, Feb 11, 2022

    Verified Expedia guest review

  • 10.0.Exceptional

    Friendly staff, very well kept. Beatiful beach and pools.

    David, 2 night family trip, Feb 6, 2022

    Verified Expedia guest review

  • 10.0.Exceptional

    Good

    Ismail, 6 night family trip, Jan 31, 2022

    Verified Expedia guest review

  • 10.0.Exceptional

    Our family of 4 enjoyed the one bedroom villa. It was perfect for our 4 day post Christmas holiday warm up. We traveled with a 13 and 15 year old, and they had plenty to do along with relaxing and reading by the pool. The activities directors were SO SUPER FUN - my kids were playing beach volleyball, water polo, water aerobics, and the floating ocean playground. We did not select the all inclusive, and we were happy with our decision given we have two teens who would not use the drink benefit, but they pay adult prices. It worked out well. The staff was SUPER friendly and helpful. The room was to expectations, including the hammock on the balcony! We definitely need two bathrooms when we travel now days, and this was perfect. The Kids slept on the Murphy bed in the living room area and had their own bathroom out there too. Restaurants were delicious - we only ate at the Mexican, Japanese and snack bar. Mexican was AMAZING food in a beautiful setting. Would definitely book here again when traveling with family.

    Amanda, 4 night family trip, Dec 28, 2021

    Verified Expedia guest review

  • 2.0.Poor

    Property is good and clean.

    Ramon, 5 night family trip, Dec 8, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    We got the all inclusive and it’s great going out to the wonderful restaurants and variety of restaurants they had on site. Absolutely wonderful to sit along the ocean front and get served food and drinks. The staff was out of this world accommodating and professional.

    Glenn Kevin, 6 night family trip, Dec 1, 2021

    Verified Expedia guest review

  • 4.0.Fair

    We got to this hotel and they ask for a big deposit of money $6,000 pesos deposit and ones to check out they makes fell like we where gonna take something from they hotel

    elena, 3 night family trip, Nov 25, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    We had a gorgeous view of the ocean from our 1 bedroom suite from the 8th floor. We did the all inclusive plan which was fantastic. I wish they had more options for breakfast. Room service was included and had a limited menu. Overall we had a fantastic time and I would consider returning!

    Christina, 7 night trip, Nov 19, 2021

    Verified Expedia guest review

  • 8.0.Very Good

    Great experience overall. The food and drinks were awesome. The 24/7 room service was amazing. The service on the beach plus the menu were also great. The only thing we didn’t like was the wait for restaurants at dinner time. Get there early if you want to have dinner at normal time. Request transportation from the hotel- it’s much cheaper than the airport taxies.

    Pavlina, 7 night family trip, Nov 18, 2021

    Verified Expedia guest review

See all 1,117 reviews