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Villa del Palmar Cancun Luxury Beach Resort & Spa

Photo gallery for Villa del Palmar Cancun Luxury Beach Resort & Spa

Exterior
6 restaurants, breakfast, lunch, dinner served; international cuisine
Two Bedroom Loft- Room Only | Premium bedding, in-room safe, individually decorated
Coffee shop
Lobby sitting area

Overview of Villa del Palmar Cancun Luxury Beach Resort & Spa

VIP Access

Villa del Palmar Cancun Luxury Beach Resort & Spa

4.5 star property
Punta Sam beachfront resort with spa and beach bar
8.4 out of 10 Very Good
8.4/10 Very Good

1,007 verified Hotels.com guest reviews

Property highlights

  • Pool
  • Spa
  • Airport transfer
  • Free parking
  • Free WiFi
  • Restaurant
The price is $214
Price available on 6/1/2023
Map
Carretera Punta Sam Km. 5.2, Mz9 SMZ2 Lote 3, Punta Sam, QROO, 77400
Main amenities
  • Daily housekeeping
  • On the beach
  • 6 restaurants and 5 bars/lounges
  • Full-service spa
  • 5 outdoor pools and 4 spa tubs
  • Free children's club
  • Fitness center
  • Sauna
  • Steam room
  • Beach umbrellas
  • Beach sun loungers
  • Beach towels
Feel at home
  • Supervised childcare (surcharge)
  • Children's pool
  • Playground on site
  • Children's club (free)
  • Premium TV channels
  • Garden

Room options

About this area

What's nearby

  • On the beach
  • Playa Mujeres Golf Club - 8 min drive
  • Garrafon Natural Reef Park - 65 min drive
  • Ultramar Ferry Puerto Juárez - 8 min drive
  • Isla Mujeres Ferry Terminal - 77 min drive
  • Norte Beach - 77 min drive
  • Cancun Mall - 10 min drive
  • Puerto Cancun Marina Town Center - 12 min drive
  • Plaza Las Americas - 11 min drive
  • Dubai Palace Casino - 13 min drive
  • Playa Tortugas - 22 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 42 min drive
  • Airport shuttle (surcharge)

Restaurants

  • Hiroshi Bar - 9 min walk
  • Caprichos Villa del Palmar - 1 min walk
  • Davinos - 1 min walk
  • El Suspiro - 7 min drive
  • Restaurant Flamingos - 3 min drive
Map

About this property

Villa del Palmar Cancun Luxury Beach Resort & Spa

At Villa del Palmar Cancun Luxury Beach Resort & Spa, you can spend time at the beach enjoying beach umbrellas, beach massages, and yoga, plus you'll be 2.5 mi (4.1 km) from Playa Mujeres Golf Club. 5 outdoor pools provide fun for everyone, while guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, aromatherapy, and hydrotherapy. Serving international cuisine and offering ocean views, La Casona is one of 6 restaurants and 5 bars/lounges. Other highlights at this luxurious resort include a free kid's club, a beach bar, and a fitness center. Fellow travelers say great things about the location and comfortable guestrooms.

All inclusive

All-inclusive room rates at Villa del Palmar Cancun Luxury Beach Resort & Spa are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Food and beverages

À la carte meals, snacks, and beverages included
24-hour room service

Languages

English, French, German, Italian, Portuguese, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Property is disinfected using an electrostatic sprayer
Sheets and towels are washed at 60°C/140°F or hotter
Follows regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
Reservations are required for the use of certain onsite facilities
This information is provided by our partners.

At a glance

Hotel size

  • 415 units
  • Arranged over 9 floors

Arriving/Leaving

  • Check-in time from 4:00 PM - midnight
  • Early check-in subject to availability
  • Late check-in subject to availability
  • Minimum check-in age: 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
  • If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation
  • For more details, please contact the property using the information on the booking confirmation
  • This property offers health screenings for COVID-19. Guests should contact the property upon arrival to schedule departure health screenings.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • No cribs (infant beds)
  • Supervised childcare*
  • Free children's club

Pets

  • Pets not allowed

Internet

  • Free WiFi and wired Internet access in public areas
  • Free WiFi in rooms (2-device limit)

Parking

  • Free onsite self parking
  • Free onsite valet parking
  • Wheelchair-accessible parking on site

Transfers

  • Airport shuttle on request (available 24 hours)*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • 6 restaurants
  • 5 bars/lounges
  • Beach bar
  • Poolside bar
  • Coffee shop
  • Coffee/tea in a common area
  • 24-hour room service
  • Snack bar/deli

Traveling with children

  • Free children's club
  • Children's pool
  • Playground
  • Supervised childcare (surcharge)
  • Grocery/convenience store
  • Children's games
  • Toys
  • Lifeguard on site

What to do

  • On the beach
  • Beach yoga
  • Fitness classes
  • Beach volleyball
  • Kayaking
  • Scuba diving
  • Shopping
  • Access to nearby outdoor pool
  • Ecotours nearby
  • Golf lessons nearby
  • Hiking/biking trails nearby
  • Parasailing nearby

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Beach sun loungers
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas
  • Romance packages

Facilities

  • 3 buildings/towers
  • Built in 2010
  • ATM/banking
  • Garden
  • Terrace
  • Communal living room
  • Fitness center
  • 18 holes of golf
  • 5 outdoor pools
  • Arcade/game room
  • Full-service spa
  • 4 spa tubs
  • Sauna
  • Massage/treatment rooms
  • Steam room

Accessibility

  • Wheelchair accessible
  • Elevator
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant
  • Accessible airport shuttle
  • Wheelchairs available on site

Room amenities

Be entertained

  • MP3 docking station
  • 50-inch flat-screen TV
  • Premium satellite channels

Home comfort

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Espresso maker
  • Bathrobes and slippers
  • Iron/ironing board
  • Window screens

Sleep well

  • Blackout drapes/curtains
  • Turndown service
  • Premium bedding

What to enjoy

  • Furnished balcony
  • Individually furnished and decorated

Freshen up

  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Free WiFi (2-device limit)
  • Phone

Food and drink

  • Toaster oven
  • Free bottled water
  • Paper towels

More

  • Daily housekeeping
  • In-room safe
  • Eco-friendly cleaning products provided

Special features

Spa

The onsite spa has 7 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Dining

La Casona - Overlooking the ocean, this steakhouse specializes in international cuisine. Guests can enjoy drinks at the bar.
Zama - This restaurant specializes in Mexican cuisine and serves lunch and dinner. Open daily.
Hiroshi - This restaurant specializes in Japanese cuisine and serves dinner only. Open daily.
Davinos - This restaurant specializes in Mediterranean cuisine and serves dinner only. Open daily.
Caprichos - Overlooking the ocean, this buffet restaurant specializes in international cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar. Open daily.

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge of USD 50 per vehicle (one-way, maximum occupancy 4)
  • Late check-out can be arranged for an extra charge (subject to availability)

Children & extra beds

  • In-room babysitting is available for an extra charge
  • Supervised childcare is available for an extra charge

Pool, spa, & gym (if applicable)

  • Guests under 18 years old are not allowed in the spa
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

The property is cleaned and disinfected using an electrostatic sprayer; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; reservations are required for some onsite facilities.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico).

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Policies

Guests can rest easy knowing there's a smoke detector, a security system, and window guards on site.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
This property accepts credit cards, debit cards and cash.

Also known as

Cancun Palmar
Palmar Cancun
Palmar Resort Cancun
Villa del Palmar Cancun Beach
Villa del Palmar Cancun Beach Playa Mujeres
Villa del Palmar Cancun Beach Resort
Villa del Palmar Cancun Beach Resort Playa Mujeres
Villa Palmar
Villa Palmar Cancun
Villa Palmar Resort Cancun
Villa Palmar Cancun Luxury Beach Resort Playa Mujeres
Villa Palmar Cancun Luxury Beach Playa Mujeres
Villa Palmar Cancun Luxury Beach
Villa Palmar Cancun Luxury Beach Resort
Villa del Palmar Cancun Beach Resort Spa
Del Palmar Cancun & Punta Sam
Villa del Palmar Cancun Luxury Beach Resort Spa
Villa del Palmar Cancun Luxury Beach Resort & Spa Resort
Villa del Palmar Cancun Luxury Beach Resort & Spa Punta Sam

Frequently asked questions

Does Villa del Palmar Cancun Luxury Beach Resort & Spa offer free cancellation for a full refund?
Yes, Villa del Palmar Cancun Luxury Beach Resort & Spa does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Villa del Palmar Cancun Luxury Beach Resort & Spa?
As of May 31, 2023, prices found for a 1-night stay for 2 adults at Villa del Palmar Cancun Luxury Beach Resort & Spa on Jun 1, 2023 start from $214, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Villa del Palmar Cancun Luxury Beach Resort & Spa?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Villa del Palmar Cancun Luxury Beach Resort & Spa?
Yes, there are 5 outdoor pools and a children's pool.
Are pets allowed at Villa del Palmar Cancun Luxury Beach Resort & Spa?
Sorry, pets aren't allowed.
Is parking offered on site at Villa del Palmar Cancun Luxury Beach Resort & Spa?
Yes, there's free self and valet parking.
Is airport shuttle service offered by Villa del Palmar Cancun Luxury Beach Resort & Spa?
Yes, an airport shuttle is available. The charge is USD 50 per vehicle one-way.
What are the check-in and check-out times at Villa del Palmar Cancun Luxury Beach Resort & Spa?
You can check in from 4:00 PM - midnight. Check-out time is noon. Late check-out is available for a charge (subject to availability). Contactless check-in and check-out are available.
Is there an onsite casino at Villa del Palmar Cancun Luxury Beach Resort & Spa?
No, this resort doesn't have a casino, but PlayCity Casino (10-min drive) and Royal Yak Casino and Sports Book (11-min drive) are both nearby.
What is there to do at Villa del Palmar Cancun Luxury Beach Resort & Spa and nearby?
Have fun with onsite activities like kayaking, volleyball, and beach yoga. Additional recreation onsite includes aerobics and yoga. Indulge in a treatment at the spa and soothe your senses in one of the 4 spa tubs. Villa del Palmar Cancun Luxury Beach Resort & Spa also has 5 outdoor pools, 5 bars, and a sauna, as well as a steam room, an arcade, and a garden.
Are there restaurants at or near Villa del Palmar Cancun Luxury Beach Resort & Spa?
Yes, there are 6 onsite restaurants, featuring international cuisine and ocean views.
Does Villa del Palmar Cancun Luxury Beach Resort & Spa have any outdoor private spaces?
Yes, every room features a furnished balcony.
What's the area around Villa del Palmar Cancun Luxury Beach Resort & Spa like?
Villa del Palmar Cancun Luxury Beach Resort & Spa is located on the waterfront, a short 1-minute walk from Punta Sam Ferry Terminal. Travelers say that the resort is in a great location.

Reviews

8.4

Very Good

9.1/10

Cleanliness

8.7/10

Staff & service

8.8/10

Amenities

8.9/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Exceptional

Samuel, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

Buena estancia
La pase muy bien, el resort muy completo, solo al hacer la reservación aquí mencionaba que era todo incluido, luego que solo el desayuno y al llegar que solo era la habitación, por esa razón me genera conflicto reservar en este tipo de aplicaciones.
2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Staff were joyful, helpful and very effective in their roles. They all seemed genuinely happy to be there and were confident in their role.
Teresa, 5-night family trip
Verified Expedia guest review

2/10 Poor

THIS RESORT IS A SCAM: -20/5 This resort has by far been the most disappointing and advantageous place I’ve ever encountered in my handful of trips to Cancun. When we landed at the airport, our pre booked shuttle was more than an hour late and we had to call more than 3 times to ensure they have a driver in place for us. When we began our check in, we were told our vacation was room only and not all inclusive. However, when we booked and called in to confirm prior to our trip, they agreed it was. The upgrade to all inclusive would have been $155USD/night/person and we were there for the whole week accounting to $1500CAD/week, which we obviously did not have considering we paid nearly $3000.00CAD for this resort. Mario told us he gave us an upgrade from our single bed to king bed and requested a good review which was a straight LIE because on our itinerary, the ‘upgraded room’ was the room we originally paid for. We spent the night hungry and went back in the morning to exhaust all our options. We were told by our travel agent that the resort agreed to cover lunch and dinner for our second day while we get money sorted out however when we went to claim this, Juan and Ricardo immediately denied and did not let me get another word in to explain myself. I stayed on call w my travel agent for nearly 2 hours at front desk and the entire time, the staff was making snarky comments in Spanish under the assumption I couldn’t understand them but I did! My friend and I split one burger
Dilneet, 7-night trip with friends
Verified Expedia guest review

10/10 Exceptional

Everything was great, very family friendly and beautiful place.
john, 2-night family trip
Verified Expedia guest review

8/10 Very Good

Anthony, 4-night trip
Verified Expedia guest review

4/10 Fair

The Expedia website should be clear on what is included coming to the hotel to find out our stay wasn’t ‘All Inclusive’ was very upsetting. Everything was overpriced, not knowing the area or the language made it even more difficult. To a place where I should have felt welcomed i felt the exact opposite.
Rami, 7-night romance trip
Verified Expedia guest review

6/10 Good

Won Kook, 4-night trip
Verified Expedia guest review

8/10 Very Good

It is a beautiful resort with 3 well maintained pools. Kids pool is heated which is a huge plus. It’s where we spent most of our time. If you’re not sure whether to do all inclusive, do it! Prices are jacked up out of proportion. Buffet breakfast for 2 people is 80 dollars. Main reason we booked this resort is kids club and the heated pool. The website was advertising kids club would be available even for children under 4 years with adult supervision. Well, that’s not true. We weren’t allowed to use it with our 2 year old and neither were other families we met. I even went over to front desk to give feedback to the manager, but that manager never called me like I was told he would. Beach is private but seaweed made it really hard to swim in there. The resort tries to clean it up which is great but then you also have a large loud truck coming by several times per day and seaweed just keeps accumulating. This is an issue for almost all of Cancun so not specific to this property. Our favorite restaurant was Davinos! Highly recommend. Food in general was very good. All in all we had a good time.
Samra, 4-night family trip
Verified Expedia guest review

10/10 Exceptional

Renee, 3-night trip
Verified Expedia guest review