Dreams Sapphire Resort & Spa - All Inclusive

Photo gallery for Dreams Sapphire Resort & Spa - All Inclusive

Primary image
On the beach, white sand, beach umbrellas, beach towels
3 outdoor pools, pool umbrellas, sun loungers
3 outdoor pools, pool umbrellas, sun loungers
3 outdoor pools, pool umbrellas, sun loungers

Overview of Dreams Sapphire Resort & Spa - All Inclusive

VIP Access

Dreams Sapphire Resort & Spa - All Inclusive

5.0 star property
Puerto Morelos beachfront resort with free water park and spa

8.2/10 Very Good

1,002 verified Hotels.com guest reviews

Property highlights

  • Free breakfast
  • Pool
  • Free WiFi
  • Pet friendly
  • Gym
  • Non-smoking
The price is $313
Price available on 10/4/2022
Map
Super Manzana 11, Manzana 9, Lote 10, Puerto Morelos, QROO, 77580
Main amenities
  • Daily housekeeping
  • On the beach
  • 7 restaurants and 2 poolside bars
  • 5 bars/lounges
  • Full-service spa
  • 3 outdoor pools
  • Free water park
  • Nightclub
  • 2 outdoor tennis courts
  • Fitness center
  • Sauna
  • Steam room
Feel at home
  • Free cribs/infant beds
  • Babysitting (surcharge)
  • Children's pool
  • Playground on site
  • Private bathroom
  • Living room

Choose dates to view prices

About this area

What's nearby

  • On the beach
  • Maroma Beach - 23 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 24 min drive
  • Cozumel Intl. Airport (CZM) - 25.8 miles/41.5 km

About this property

Dreams Sapphire Resort & Spa - All Inclusive

5-star luxury resort on the waterfront
Consider a stay at Dreams Sapphire Resort & Spa - All Inclusive and take advantage of a free breakfast buffet, free water park access, and a nightclub. With a white sand beach, beach massages, and beach umbrellas, this resort is the perfect place to soak up some sun. Indulge in a body scrub, a detox wrap, and a facial at the onsite spa. Be sure to enjoy a meal at any of the 7 onsite restaurants. The gym offers yoga classes and aerobics classes; other things to do include basketball, volleyball, and windsurfing. In addition to 2 poolside bars and a swim-up bar, guests can connect to free in-room WiFi.
Other perks at this resort include:
  • 3 outdoor pools and a children's pool, with a waterslide, sun loungers, and pool umbrellas
  • 2 outdoor tennis courts, luggage storage, and a gift shop
  • ATM/banking services, a foosball table, and tour/ticket assistance
  • A porter/bellhop, a billiards/pool table, and massage treatment rooms
  • Guest reviews speak highly of the helpful staff and location
Room features
All 488 rooms offer comforts such as 24-hour room service and pillow menus, as well as perks like laptop-friendly workspaces and air conditioning. Guests reviews give good marks for the clean rooms at the property.
Extra conveniences in all rooms include:
  • Childcare services, free infant beds, and free extra beds
  • Bathrooms with free toiletries and hair dryers
  • 50-inch LED TVs with cable channels
  • Balconies, ceiling fans, and daily housekeeping

All inclusive

All-inclusive room rates at Dreams Sapphire Resort & Spa - All Inclusive are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

Buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)
Number or type of beverages limited at one or more venues

Activities and facilities/equipment

All non-motorized water sports are included.

Water activities

Kayaking
Snorkeling
Windsurfing

Land activities

Fitness facilities
Soccer
Tennis
Volleyball
Access to golf course
Golf green fees

Lessons/classes/games

Aerobics
Dancing
Water fitness

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global) and Safe Travels (WTTC - Global)

Social distancing

Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitizer provided
Individually-wrapped food options available through room service
On-site antigen/rapid COVID-19 testing is available for a USD 35 fee
This information is provided by our partners.

At a glance

Hotel size

  • 488 units
  • Arranged over 3 floors

Arriving/Leaving

  • Check-in time from 3:00 PM - midnight
  • Early check-in subject to availability
  • Late check-in subject to availability
  • Minimum check-in age - 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Babysitting*

Pets

  • Pets allowed (dogs only, 1 per room, up to 22 lbs)*
  • Service animals welcome
  • Specific rooms only, restrictions apply*

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Wheelchair-accessible parking on site

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Free buffet breakfast each morning 7:00 AM–10:30 AM
  • 7 restaurants
  • 5 bars/lounges
  • 2 poolside bars
  • Swim-up bar
  • Coffee shop
  • 24-hour room service
  • Snack bar/deli

Traveling with children

  • Free water park access
  • Children's pool
  • Mini golf
  • Playground
  • Childcare in room (surcharge)

What to do

  • On the beach
  • Tennis
  • Fitness classes
  • Pilates classes
  • Yoga classes
  • Beach volleyball
  • Basketball
  • Archery
  • Mini golf
  • Kayaking
  • Personal watercraft (motorized)
  • Scuba diving
  • Snorkeling
  • Windsurfing
  • Shopping
  • Pool table
  • Foosball
  • Ecotours nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Parasailing nearby
  • Surfing/body boarding nearby
  • Scooter/moped rentals nearby
  • Skydiving nearby

Working away

  • Business center
  • Meeting room
  • Conference space (8295 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • On-site car rental
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas

Facilities

  • 14 buildings/towers
  • Built in 2001
  • ATM/banking
  • Safe-deposit box at front desk
  • Terrace
  • Fitness center
  • 3 outdoor pools
  • Free water park
  • Full-service spa
  • Nightclub
  • 2 outdoor tennis courts
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • Waterslide

Accessibility

  • Wheelchair accessible
  • Accessible bathroom
  • In-room accessibility
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Upper floors accessible by stairs only

Languages

  • English
  • Spanish

Room amenities

Be entertained

  • IPod docking station
  • 50-inch LED TV
  • Cable TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Iron/ironing board

Sleep well

  • Pillow menu
  • Down comforter
  • Blackout drapes/curtains
  • Turndown service
  • Free crib/infant bed
  • Free rollaway/extra bed
  • Bed sheets provided

What to enjoy

  • In-room massage
  • Balcony

Freshen up

  • Private bathroom
  • Free toiletries
  • Hair dryer
  • Towels
  • Toothbrush and toothpaste
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi
  • Free local calls

More

  • Daily housekeeping
  • In-room safe
  • Guidebooks/recommendations
  • Restaurant dining guide

Special features

All inclusive

All-inclusive room rates at Dreams Sapphire Resort & Spa - All Inclusive are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

Buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)
Number or type of beverages limited at one or more venues

Activities and facilities/equipment

All non-motorized water sports are included.

Water activities

Kayaking
Snorkeling
Windsurfing

Land activities

Fitness facilities
Soccer
Tennis
Volleyball
Access to golf course
Golf green fees

Lessons/classes/games

Aerobics
Dancing
Water fitness

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances

Spa

The onsite spa has 5 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. The spa is equipped with a sauna and a steam room. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is open daily.

Awards and affiliations

Green / Sustainable Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Fees & policies

Optional extras

  • Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Children & extra beds

  • In-room babysitting is available for an extra charge

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of USD 65 per pet, per night

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

On-site antigen/rapid COVID-19 testing is available for a USD 35 fee.

This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global) and Safe Travels (WTTC - Global).

Policies

Some rooms at this property are not suitable for children. Please add child ages in the search parameters to display available rooms.

This property does not have elevators.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, and a first aid kit on site.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards. Cash is not accepted.

A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31.

A fee for a mandatory New Year's Day gala dinner is included in the total price displayed for stays on January 1.

Also known as

All Inclusive Now Sapphire Riviera Cancun
Now Riviera Sapphire
Now Sapphire All Inclusive
Now Sapphire Cancun
Now Sapphire Cancun All Inclusive
Now Sapphire Riviera Cancun
Now Sapphire Riviera Cancun All Inclusive
Now Sapphire Riviera Cancun All Inclusive Puerto Morelos
Now Sapphire Riviera Cancun Puerto Morelos
Riviera Sapphire Cancun
Now Sapphire Riviera Cancun All Inclusive All-inclusive property
Dreams Sapphire & Inclusive
Now Sapphire Riviera Cancun
Now Sapphire Riviera Cancun All Inclusive
Now Sapphire Riviera Cancun Optional All Inclusive
Dreams Sapphire Resort & Spa - All Inclusive Resort
Dreams Sapphire Resort & Spa - All Inclusive Puerto Morelos

Frequently asked questions

Does Dreams Sapphire Resort & Spa - All Inclusive offer free cancellation for a full refund?
Yes, Dreams Sapphire Resort & Spa - All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Dreams Sapphire Resort & Spa - All Inclusive?
As of Sep 30, 2022, prices found for a 1-night stay for 2 adults at Dreams Sapphire Resort & Spa - All Inclusive on Oct 4, 2022 start from $313, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Dreams Sapphire Resort & Spa - All Inclusive?
This property confirms that onsite COVID-19 testing (Antigen/Rapid screening) is available for a fee. Furthermore, disinfectant is used to clean the property, guests are provided with hand sanitizer, and social distancing measures are in place. Please note that this information has been provided by our partners.
Is there a pool at Dreams Sapphire Resort & Spa - All Inclusive?
Yes, there are 3 outdoor pools and a children's pool.
Are pets allowed at Dreams Sapphire Resort & Spa - All Inclusive?
Yes, dogs are welcome, with a limit of 1 per room and maximum weight of 22 lbs per pet. There's a charge of USD 65 per pet, per night. Service animals are exempt from fees.
What are the check-in and check-out times at Dreams Sapphire Resort & Spa - All Inclusive?
You can check in from 3:00 PM - midnight. Check-out time is noon. Late check-out is available for a charge (subject to availability).
What is there to do at Dreams Sapphire Resort & Spa - All Inclusive and nearby?
Have fun with onsite activities like kayaking, windsurfing, and archery and improve your game at the onsite tennis courts. Additional recreation onsite includes aerobics, basketball, and Pilates. Indulge in a treatment at the spa and enjoy a swim in one of the 3 outdoor swimming pools. Dreams Sapphire Resort & Spa - All Inclusive also has 2 poolside bars, 5 bars, and a nightclub, as well as a sauna and a steam room.
Are there restaurants at or near Dreams Sapphire Resort & Spa - All Inclusive?
Yes, there are 7 onsite restaurants. Nearby restaurants include tanino’s (2.6 mi), Blue Morelos (2.6 mi), and John Gray's Kitchen (2.7 mi).
Does Dreams Sapphire Resort & Spa - All Inclusive have any outdoor private spaces?
Yes, every room features a balcony.
What's the area around Dreams Sapphire Resort & Spa - All Inclusive like?
Dreams Sapphire Resort & Spa - All Inclusive is located a short 4-minute walk from Puerto Morelos Beach. Travelers give top marks for the resort's prime location.

Overall score and ratings

8.2

Very Good

8.8/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

6/10 Good

Nice stay if looking for an affordable option
The resort is not bad but you can’t use the beach at all because of the seaweed and smell. The French restaurant had good crème brûlée and onion soup! The rest of the food was just so so. Not the freshest fish available which was disappointing. Feliciano is the best worker there! I also got a massage and was happy with it.
Ani, 4-night trip with friends
Verified Hotels.com guest review

8/10 Very Good

kimberly, 5-night trip
Verified Hotels.com guest review

2/10 Poor

Courtney, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Clean and beautiful while relaxing and fun!
There is not enough great things that I can say about this place. My family and I had the most amazing week there atDreams Sapphire. The food was excellent, the amenitiesand rooms were so clean and spacious. The people made it the most memorable. To our great friends in the World Cafe-Alberto (Happy Feet) and Moises- you were the best introduction to this amazing resort and we looked forward to seeing you every time we returned! To Refugio and Jaime at the pool bar- you guys were awesome and the drinks were amazing! Thank Natavidad and Angela for always tending to us in and out of the pool! Eloy and Gamaliel-such excellent service at Portofino and delicious food! Omar the whistler, Kladia and Mika from the entertainment team were such joys to see! I loved my pool work outs and the evening shows were wonderful! If I could personally name every encounter | would because everyone made us feel so welcomed and treated us so well. Keep up the great work Dreams Sapphire! I would highly recommend this place to anyone and return many times! Bonus that my kids LOVED the water slides with no lines and we enjoyed the music and drinks at the pool bar!
Florence, 6-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Excellent staff. I liked pool activities. Food is great.
Ahmed, 6-night family trip
Verified Orbitz guest review

6/10 Good

The beach wasnt cleaned. Room smelled
Jacob, 7-night family trip
Verified Orbitz guest review

10/10 Exceptional

Staff was very friendly, food was good. Privilege lounge was great with plenty food selections, and great drinks. VIP concierge Cesar was the absolute beSt, he is very knowledgeable and personable. Most everyone acknowledged you in greeting.
Sabrina, 5-night romance trip
Verified Expedia guest review

4/10 Fair

I really enjoyed the restaurants during dinner. And Jamie at the pool bar was delightful and made us feel welcomed and appreciated. ONE of the concierges, was warm and helpful (forgot her name) the others were horrible. On arrival we did not receive welcome drinks or warm towels, and noticed other guests did. As well as while waiting for the buzzer to go off for dinner, we noticed the hostess seated everyone but us including people walking in. We were waiting having drinks, so we weren’t paying much attention and got completely skipped!! so why did we have the buzzer???? The concierge was aplitic and upgraded us to priority but other than the reservation she made for us it was pointless. she also give us a certification to return, which was nice. My sister room had no iron for several days and that was a big back and forth with housekeeping and concierge (the helpful one wasn’t there at the time) my nephew had to wear his wrinkled shirt to the restaurant. This went on for 2 evenings and one of the concierges even went to her room to check to see if she was hiding the iron (you can’t make this stuff up) she found no iron, so she apologized and was upset her staff lied to her stating in the computer an iron was delivered. I’m not sure if they were confusing myself and her room but I had one iron the entire trip. The property is dated, and I expected more from Dreams, I’ve been to secrets several times and was blown away, so I was disappointed. This is not a “Luxury
Marcia Amanda Atherley, 4-night family trip
Verified Orbitz guest review

10/10 Exceptional

Dante, 3-night trip
Verified Expedia guest review

8/10 Very Good

I liked the property and will recommend it to others
Anthony, 4-night romance trip
Verified Expedia guest review