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Moon Palace Nizuc - All inclusive

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Aerial view
Luxury Ocean Front, Kids & Teens Free + Flex cancellation options | Premium bedding, down comforters, minibar, in-room safe
6 restaurants, breakfast, lunch, dinner served; Mexican cuisine
Lobby
Governador Suite, Flex cancellation options | Bathroom | Separate tub and shower, rainfall showerhead, free toiletries

Overview of Moon Palace Nizuc - All inclusive

VIP Access

Moon Palace Nizuc - All inclusive

4.5 star property
Upscale beachfront property with golf course, near Moon Palace Golf Club
8.4 out of 10 Very Good
8.4/10 Very Good

379 verified Hotels.com guest reviews

Property highlights

  • Pool
  • Spa
  • Airport transfer
  • Free parking
  • Free WiFi
  • Restaurant
The price is $430
Price available on 6/11/2023
Map
Carretera Cancun-Chetumal Km. 36.5 EDF A, Cancun, QROO, 77500
Main amenities
  • Daily housekeeping
  • Golf course
  • On the beach
  • 6 restaurants and 2 poolside bars
  • 4 bars/lounges and 2 swim-up bars
  • Full-service spa
  • 2 outdoor pools
  • Free children's club
  • Free supervised childcare
  • 2 outdoor tennis courts
  • Free use of bicycles
  • Beach umbrellas
Feel at home
  • Children stay free
  • Free cribs/infant beds
  • Babysitting (surcharge)
  • Children's pool
  • Playground on site
  • Children's club (free)

Room options

About this area

What's nearby

  • On the beach
  • Moon Palace Golf Club - 18 min walk
  • Ventura Park Cancun - 14 min drive
  • Riviera Cancun Golf Resort - 20 min drive
  • Delfines Beach - 20 min drive
  • Puerto Morelos Beach - 21 min drive
  • Dubai Palace Casino - 22 min drive
  • El Rey Ruins - 22 min drive
  • Puerto Morelos Town Square - 25 min drive
  • Plaza Las Americas - 22 min drive
  • Iberostar Cancun Golf Course - 23 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 24 min drive
  • Airport shuttle (surcharge)

Restaurants

  • Lobby Bar
  • Grand Lobby Bar - 18 min walk
  • Cusco - 6 min drive
  • The Grill - 6 min drive
  • Grand Central Buffet - 5 min drive
Map

About this property

Moon Palace Nizuc - All inclusive

At Moon Palace Nizuc - All inclusive, you can hit the beach to enjoy the shade from a beach umbrella or relax in a sun lounger, plus you'll be just a 5-minute drive from Moon Palace Golf Club. 2 outdoor pools provide fun for everyone, while guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, aromatherapy, and Ayurvedic treatments. Caporales, one of 6 restaurants, serves Mexican cuisine and is open for breakfast and dinner. Other highlights at this luxurious property include 2 poolside bars, a golf course, and a free kid's club. Fellow travelers love the helpful staff.

All inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Languages

English, French, German, Italian, Portuguese, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Guest accommodations are sealed after cleaning
Follows regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast, lunch, and dinner
This information is provided by our partners.

At a glance

Hotel size

  • 709 rooms
  • Arranged over 3 floors

Arriving/Leaving

  • Check-in time from 3:00 PM - midnight
  • Late check-in subject to availability
  • Minimum check-in age: 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
  • If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Children (3 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
  • Babysitting*
  • Free supervised childcare
  • Free children's club

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
  • Free onsite valet parking
  • Wheelchair-accessible parking on site
  • Electric vehicle charging point on site

Transfers

  • Airport shuttle on request (available 24 hours)*

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Free buffet breakfast
  • 6 restaurants
  • 4 bars/lounges
  • 2 poolside bars
  • 2 swim-up bars
  • Coffee shop
  • Coffee/tea in a common area
  • Private picnics
  • Free daily reception
  • 24-hour room service
  • Snack bar/deli
  • Water dispenser

Traveling with children

  • Children stay free (see details)
  • Free children's club
  • Children's pool
  • Waterslide
  • Playground
  • Free supervised childcare/activities
  • Grocery/convenience store
  • Children's games
  • Toys
  • Lifeguard on site

What to do

  • Golf privileges
  • On the beach
  • Tennis
  • Basketball
  • Shopping
  • Ecotours nearby
  • Skydiving nearby
  • Ziplining nearby

Working away

  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Free bicycle rentals
  • Beach sun loungers
  • Beach towels
  • Beach umbrellas
  • Golf cart on site
  • Golf clubs on site
  • Pool loungers
  • Pool umbrellas
  • Romance packages

Facilities

  • 34 buildings/towers
  • ATM/banking
  • Garden
  • Terrace
  • Television in common areas
  • Communal living room
  • 27 holes of golf
  • Golf driving range on site
  • 2 outdoor pools
  • Bicycle parking
  • Full-service spa
  • Golf clubhouse on site
  • Golf pro shop on site
  • 2 outdoor tennis courts
  • Massage/treatment rooms
  • Waterslide
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Vegan dining options
  • Vegetarian dining options
  • Annual offsets purchased for at least 10% of carbon footprint
  • Humane treatment of captive wild animals
  • Locally-owned & organized tours & activities
  • Local artist showcase
  • At least 10% of profits reinvested in community & sustainability
  • Local culture & ecosystem education
  • Double-glazed windows
  • At least 80% lighting from LEDs
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Lockers available
  • Banquet hall
  • Reception hall

Accessibility

  • Elevator
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Accessible airport shuttle
  • Wheelchairs available on site
  • Closed captioned TV
  • Visual fire alarm
  • Lever door handles
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Pool access ramp on site

Room amenities

Be entertained

  • IPod docking station
  • 47-inch Smart TV
  • Digital TV channels
  • Netflix

Home comfort

  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Bathrobes and slippers
  • Iron/ironing board
  • Window screens

Sleep well

  • Down comforter
  • Blackout drapes/curtains
  • Turndown service
  • Premium bedding
  • Free crib/infant bed
  • Free rollaway/extra bed

What to enjoy

  • Private indoor spa tub
  • Balcony

Freshen up

  • Private bathroom
  • Separate bathtub and shower
  • Rainfall showerhead
  • Free toiletries
  • Hair dryer
  • Towels
  • Toothbrush and toothpaste (on request)
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi
  • Free long-distance and local calls

Food and drink

  • Champagne service
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available
  • Eco-friendly cleaning products provided
  • Energy-saving switches
  • LED light bulbs
  • Recycling
  • Water-efficient showers only
  • Water-efficient toilets only
  • Guidebooks/recommendations

Special features

Spa

The onsite spa has 36 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is equipped with a sauna, a spa tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Children under 17 years old are not allowed in the spa without adult supervision. Guests under 16 years old are not allowed in the spa.

Dining

Caporales - Overlooking the pool, this theme restaurant specializes in Mexican cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar.
Arrecifes - Overlooking the pool, this steakhouse specializes in Brazilian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.
Manglar - Overlooking the pool, this buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Open daily.
The Pub - Onsite pub. Open daily.
Sweet & Coffee - This coffee shop serves brunch only. Open daily.

Awards and affiliations

Green / Sustainable Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge of MXN 1000 per person (roundtrip)

Children & extra beds

  • In-room babysitting is available for an extra charge
  • Airport shuttle service for children costs MXN 1000 (roundtrip)

Pool, spa, & gym (if applicable)

  • Pool access available from 7:00 AM to 7:00 PM
  • Guests under 16 years old are not allowed in the spa, and guests under 17 years old are only allowed with adult supervision
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available for breakfast, lunch, and dinner.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico).

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Only registered guests are allowed in the guestrooms.
This property uses eco-friendly cleaning products.
Guests can rest easy knowing there's a carbon monoxide detector, a smoke detector, a security system, and window guards on site.
This property accepts credit cards. Cash is not accepted.

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Frequently asked questions

Does Moon Palace Nizuc - All inclusive offer free cancellation for a full refund?
Yes, Moon Palace Nizuc - All inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Moon Palace Nizuc - All inclusive?
As of Jun 10, 2023, prices found for a 1-night stay for 2 adults at Moon Palace Nizuc - All inclusive on Jun 11, 2023 start from $430, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Moon Palace Nizuc - All inclusive?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Moon Palace Nizuc - All inclusive?
Yes, there are 2 outdoor pools and a children's pool. Guests have pool access from 7:00 AM to 7:00 PM.
Are pets allowed at Moon Palace Nizuc - All inclusive?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Moon Palace Nizuc - All inclusive?
Yes, there's free self and valet parking. Electric vehicle charging is available.
Is airport shuttle service offered by Moon Palace Nizuc - All inclusive?
Yes, an airport shuttle is available. The charge is MXN 1000 per person roundtrip.
What are the check-in and check-out times at Moon Palace Nizuc - All inclusive?
You can check in from 3:00 PM - midnight. Check-out time is noon. Contactless check-in and check-out are available.
Is there an onsite casino at Moon Palace Nizuc - All inclusive?
No, this property doesn't have a casino, but Royal Yak Casino and Sports Book (22-min drive) and Dubai Palace Casino (22-min drive) are both nearby.
What is there to do at Moon Palace Nizuc - All inclusive and nearby?
Have fun with onsite activities such as cycling, and practice your swing at the golf course. Additional recreation onsite includes basketball. Indulge in a treatment at the spa and enjoy a swim in one of the 2 outdoor swimming pools. Moon Palace Nizuc - All inclusive also has 2 swim-up bars, 2 poolside bars, and a Turkish bath, as well as private indoor hot tubs and a garden.
Are there restaurants at or near Moon Palace Nizuc - All inclusive?
Yes, there are 6 onsite restaurants, featuring Mexican cuisine and pool views.
Does Moon Palace Nizuc - All inclusive have rooms with private spa tubs?
Yes, each room has a private indoor spa tub.
Does Moon Palace Nizuc - All inclusive have any outdoor private spaces?
Yes, every room features a balcony.
What's the area around Moon Palace Nizuc - All inclusive like?
Moon Palace Nizuc - All inclusive is a short 18-minute walk from Moon Palace Golf Club and 7 minutes' walk from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park.

Reviews

8.4

Very Good

9.1/10

Cleanliness

8.8/10

Staff & service

8.7/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

2/10 Poor

5 star price for a 1 star experience
This was a 5 star priced stay for a 1 star customer service/experience. Hotel staff was VERY rude (across multiple interactions over several days), they messed up our reservation and told us we just had to deal with it (no apologies or trying to make it right), and I would NOT recommend staying here. Food and drinks were below average and the beach right in front of the hotel is terrible! We had to go into Cancun to see the beach we were all expecting (locals say that the beach in front of Moon Palace is just a really ugly part of their coastline for some reason).
4-night family trip
Verified Hotels.com guest review

4/10 Fair

Scott, 7-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Our second time at the resort and once again the service, food, experience was impeccable.
Avneet, 6-night family trip
Verified Expedia guest review

10/10 Exceptional

Very nice.
Christopher, 4-night romance trip
Verified Expedia guest review

2/10 Poor

great resort, excellent service.
NASIR AHMAD, 7-night family trip
Verified Orbitz guest review

10/10 Exceptional

Kristina, 3-night trip
Verified Expedia guest review

10/10 Exceptional

Kristina, 3-night trip
Verified Expedia guest review

10/10 Exceptional

Dominic Rudolph, 7-night trip
Verified Expedia guest review

10/10 Exceptional

We had a family trip at this resort last week and thoroughly enjoyed it. Moon Palace was recommended to us by friends who had their wedding at the resort as I was asking for a place to bring an extended family from ages 8 to 70 and it did not disappoint. Personally I would recommend staying on the Nizuc side (we did not experience the Grand) as it is much quieter and every room has a ocean view, if you stay on the Sunrise side you would likely be facing another building without a significant upgrade. My fiancé and I upgraded to an "ocean view" and although on the 3rd floor the rest of our party had the same view just from the ground floor. The only odd thing was both my parents and sister had double bed rooms which were requested to be King Room's and I'm sure the hotel would have moved them but they aren't the type to complain. We were as far away from everything as possible which I guess for some might be the downside of Nizuc but kept it quite and we are not opposed to walking or taking a shuttle which run often. Just be prepared with a daybag if you're going to the Sunrise pool which is much larger and a bit more fun I have zero complaints about the resort or its staff and it was great for what we wanted, a family trip. I'm not sure if I would stay there again as we do not have children so would likely do an adults only or a boutique hotel which is more our style but if you are looking for a group trip with all ages this place ticked all the boxes.
Sean, 7-night family trip
Verified Expedia guest review

8/10 Very Good

The Moon Palace-Nizuc was a great stay. The staff was very friendly and accommodating. The only complaint I have was the prices of items inside the hotel shops. It is an all inclusive, so it is not necessary to purchase items since all drinks, food, towels, etc are included in the stay. Therefore, shopping is an addition and unnecessary. However, I wasn’t expecting the souvenirs, clothing, snacks to be so expensive. This may just be a Cancun thing though. We were not expecting that, as it was our first time in that area.
Verified Expedia guest review