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All properties in Playa del Carmen, Quintana Roo, Mexico

Valentin Imperial Riviera Maya All Inclusive - Adults Only

Beachfront property in Playa del Carmen with spa and beach bar

  • Free buffet breakfast, free WiFi, and free parking
From
$414

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Carr.Fed.307 Chetumal, Playa del Carmen, 77710, QROO, Mexico
9.4.Exceptional.
  • We've stayed at VIM on several occasions but not for the past 3 years. Overall, little…

    Aug 16, 2021

  • We had an incredibly relaxing trip and really enjoyed the whole experience, started…

    Aug 1, 2021

See all 1,125 reviews

Official standards

This property advises that it adheres to Intertek Cristal (3rd party expert - Global) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • Protective clothing is available to guests
  • Masks are available to guests
  • Guests are provided with free hand sanitizer

Guests rated location

Safe
Quiet
Dining options
Walkable
Convenient
  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
  • Air Conditioning

Property highlights

Main amenities

  • 540 guestrooms
  • Daily housekeeping
  • On a private beach
  • 8 restaurants and 2 poolside bars
  • Full-service spa
  • 3 outdoor pools and lazy river

What’s around

  • On the waterfront
  • Maroma Beach - 6.5 mi / 10.4 km
  • Xoximilco - 17.9 mi / 28.7 km
  • Xcaret Eco Theme Park - 20.5 mi / 33 km

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Silver Junior Suite
  • Deluxe Junior Suite - Garden View
  • Golden Junior Suite
  • Emerald Junior Suite
  • Diamond Suite Privilege
  • Golden Swim Up Junior Suite
  • Suite Imperial Privilege
  • Golden Superior Junior Suite
  • Run of the House
  • Silver Superior Junior Suite

Location

Carr.Fed.307 Chetumal, Playa del Carmen, 77710, QROO, Mexico
  • On the waterfront
  • Maroma Beach - 6.5 mi / 10.4 km
  • Xoximilco - 17.9 mi / 28.7 km

What’s around

Landmarks

  • On the waterfront
  • Maroma Beach - 6.5 mi / 10.4 km
  • Xoximilco - 17.9 mi / 28.7 km
  • Xcaret Eco Theme Park - 20.5 mi / 33 km

Getting around

  • Cancun Intl. Airport (CUN) - 34 min drive
  • Airport shuttle (surcharge)

At a glance

Size

  • 540 rooms

Arriving/leaving

  • Check-in time 3:00 PM-midnight
  • Check-out time is noon

Restrictions related to your trip

  • COVID-19 restrictions.

Special check-in instructions

Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum guest age is 18
  • Minimum check-in age is 18
  • Minimum Spring Break check-in age is 18

Children

  • No cribs (infant beds)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Transfers

  • Airport shuttle (available 24 hours)*

Parking

  • Free onsite self parking
  • Free onsite valet parking
  • Wheelchair-accessible parking and van parking on site

Other information

  • Caters to adults only
*See fees and policies for additional details or extra charges

At the property

Food and drink

  • Free buffet breakfast daily
  • 8 restaurants
  • 11 bars/lounges
  • 2 poolside bars
  • 2 swim-up bars
  • Snack bar/deli
  • Beach bar
  • 24-hour room service
  • Coffee/tea in a common area

Things to do

  • Fitness classes on site
  • Basketball on site
  • Bicycle rentals on site
  • Kayaking on site
  • Scuba diving on site
  • Snorkeling on site
  • Volleyball on site
  • Windsurfing on site
  • Yoga classes/instruction on site
  • Golfing nearby
  • Sailing nearby

Working away

  • Business center
  • Meeting rooms

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Porter/bellhop

Facilities

  • Number of buildings/towers - 15
  • Elevator
  • ATM/banking
  • Safe-deposit box at front desk
  • Designated smoking areas
  • Garden
  • Library

Accessibility

  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible parking
  • Wheelchair-accessible public restroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible van parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible meeting spaces/business center
  • Wheelchair-accessible on-site restaurant
  • Wheelchairs available on site

Languages Spoken

  • English
  • French
  • Spanish

In the room

Home comforts

  • Air conditioning
  • Ceiling fan
  • Espresso maker
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Turndown service
  • Premium bedding

Things to enjoy

  • Individually decorated
  • Individually furnished
  • Furnished balcony or patio

Freshen up

  • Private bathroom
  • Free toiletries
  • Hair dryer

Be entertained

  • IPod docking station

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Special features

All inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.
Entertainment
  • Onsite live performances

Not included
  • Spa/beauty facilities and services

Spa

Guests can indulge in a pampering treatment at the property's full-service spa. Services include facials, body wraps, body treatments, and manicures and pedicures. The spa is equipped with a spa tub. A variety of treatment therapies are provided, including aromatherapy.

Dining

L´ Olivo - This restaurant specializes in Italian cuisine and serves dinner only.

Ginger - This restaurant specializes in Japanese cuisine and serves dinner only. Open daily.

La Hacienda - This restaurant specializes in Mexican cuisine and serves dinner only. Open daily.

Taman Sari - This restaurant specializes in Asian cuisine and serves dinner only. Open daily.

L´Alsace - This restaurant specializes in French cuisine and serves dinner only. Open daily.

Recreation

On Site

  • Fitness facilities
  • Health club
  • Outdoor tennis courts -
  • Tennis on site
  • Fitness classes on site
  • Basketball on site
  • Bicycle rentals on site
  • Kayaking on site
  • Scuba diving on site
  • Snorkeling on site
  • Volleyball on site
  • Windsurfing on site
  • Yoga classes/instruction on site

Nearby

  • Golfing nearby
  • Sailing nearby

Awards and affiliations

Green / Sustainable Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
Valentin Imperial Riviera Maya All Inclusive - Adults Only is listed in the 2021 Travel + Leisure 500.

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge of USD 174 per room (roundtrip)
  • Early check-in can be arranged for an extra charge (subject to availability, amount varies)

Hygiene and cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-out is available.

On-site PCR COVID-19 testing is available for a fee; reservations are required for on-site testing.

This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global).

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

For transfers, guests must contact the property before arrival at the number on the booking confirmation.

This property accepts Visa, Mastercard and American Express. Cash is not accepted.

Also known as

  • Maya Imperial
  • Valentin Maya Imperial
  • Valentin Imperial Maya Hotel Playa Del Carmen
  • Valentin Imperial Maya Riviera Maya, Mexico
  • Valentin Imperial Riviera Maya Adults Hotel Playa del Carmen
  • Hotel Valentin Imperial Riviera Maya – Adults Only
  • Valentin Imperial Riviera Maya – Adults Only Playa del Carmen
  • Valentin Imperial Riviera Maya Adults Playa del Carmen
  • Valentin Imperial Rivera Maya All Inclusive Adult Hotel
  • Valentin Imperial Riviera Maya Adults Hotel
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  • Valentin Imperial Maya Playa del Carmen
  • Valentin Maya All Inclusive

*See fees and policies for additional details or extra charges

FAQs

  • Yes, Valentin Imperial Riviera Maya All Inclusive - Adults Only does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that onsite COVID-19 testing (PCR screening) is available for a fee. Furthermore, disinfectant is used to clean the property, guests are provided with hand sanitizer, and social distancing measures are in place. Please note that this information has been provided by our partners.
  • Yes, there's free self and valet parking.
  • Yes, there are 3 outdoor pools.
  • Sorry, pets and service animals aren't allowed.
  • You can check in from 3:00 PM - midnight. There's a charge for early check-in (amount may vary, subject to availability). Check-out time is noon. Contactless check-out is available.
  • Yes, there are 8 onsite restaurants, featuring Italian cuisine. Nearby restaurants include Sun (6-min walk), Il'Olivo (9-min walk), and L'Alsace (9-min walk).
  • Yes, an airport shuttle is available. The charge is USD 174 per room roundtrip.
  • Have fun with onsite activities like kayaking, windsurfing, and snorkeling and improve your game at the onsite tennis courts. Additional recreation onsite includes aerobics , basketball, and volleyball. Indulge in a treatment at the spa and enjoy a swim in one of the 3 outdoor swimming pools. Valentin Imperial Riviera Maya All Inclusive - Adults Only also has 2 swim-up bars, 2 poolside bars, and a private beach, as well as a health club, spa services, and a garden.
9.4.Exceptional.
  • 10.0.Exceptional

    Beautiful resort!

    This hotel is amazing. Great for couples. The amenities were great. The hotel, room and service were more than a 10!

    Ruthie, 3 night trip, Jul 15, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Great trip!

    Great place! All staff friendly and cautious following all Covid guidelines. Although the resort was only at 60% capacity and not all things were open as usual, I cannot wait to go back again when it is! Became a loyalty member to earn points for upgrades!

    Dawn, 5 night trip, Jul 14, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Great clean and friendly

    3 night family trip, Jun 10, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    Fantastic in every way!

    4 night romance trip, Jun 10, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    Friendly staff. Great service overall.

    6 night romance trip, Jun 9, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    Fantastic place

    5 night family trip, Jun 7, 2021

    Verified CheapTickets guest review

  • 10.0.Exceptional

    Absolutely gorgeous place to visit in Mexico. The resort is amazing!!! The staff is even better. Definitely recommend.

    6 night trip with friends, Jun 6, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    Love this resort. This was our 5th time back to the Valentin. Amazing property, staff, and restaurants! Always love going there. Would not consider any other place in the Riviera Maya.

    6 night romance trip, Jun 6, 2021

    Verified Expedia guest review

  • 2.0.Poor

    Food Poisoning Guaranteed, Free Bedbugs included

    Don’t be fooled by the reviews from people who think Denny’s is fine dining. The restaurants were beyond horrible & all of the liquors were watered down. My fiancé got bed bugs bites all over her legs & the management did nothing to get her bites attended to. The “fully stocked” Minibar has 6 cans of soda & 4 cans of beer. If that’s what you called fully stocked, then you will be happy with this sh*thole. We were upsold to a walkout beach room, but when we got to the “last beach room” that they hustle you on when you check-in, it was under the stairs beside the ice maker. Couldn’t sleep because if the noise of the ice maker & people going up & down the stairs. The rooms are old, with 36” TV’s. The AC barely keeps the rooms at 78 degrees. The room service is great as long as you want your food to arrive cold. I wasn’t surprised to get food poisoning from the salmon at the French Restaurant. Stay away from the “shrimp burger” at the Lazy River pool, there’s no proper food handling at this hotel. Do yourself a favor & do your research before staying at this dump. If you like going on vacation with people who wear runners & wife beaters, this is the place for you. The restaurants require long pants & closed shoes, but they allow you to wear adidas work out pants & runners. I don’t know who the people are leaving positive reviews, or any idiot that would ever go back to this dump. The best part of our 9 day stay was the car service leaving the place for the airport.

    Lloyd, 8 night trip, Jun 5, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Absolute best resort I have ever seen. We will be back one day.

    8 night romance trip, Jun 4, 2021

    Verified Expedia guest review

See all 1,125 reviews