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1 room, 2 adults
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Royalton Riviera Cancun Resort & Spa - All Inclusive, Puerto Morelos

4 stars
Carr Federal 307 Tulum-Cancun Km 332.15SM31 MZ03, Puerto MorelosQROO77580Mexico, ‏800-491-6126
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Excellent4.0 / 5
  • I have 3 girls, 8, 6 and 4 and they had a blast swimming up to the pool bar and ordering…Aug 2, 2016
  • The resort overall was a 4 out of 5. All staff was friendly and tried to help out as much…Jun 14, 2016
206See all 206 Hotels.com reviews
From 4,968 reviewsTripAdvisor Traveller Rating

Royalton Riviera Cancun Resort & Spa - All Inclusive, Puerto Morelos

Hotel Info: 866-539-8117

from $390
  • Luxury Junior Suite Swim Out
  • Luxury Family Suite Ocean View
  • Luxury Junior Suite 1st Kid Free Aug24-Dec22 2016
  • Luxury Suite With Terrace Jacuzzi
  • Luxury Junior Suite Ocean View 1st Kid Free Aug24-Dec22 2016
  • Luxury Presidential Two Bedroom Suite Ocean View With Terrace Jacuzzi Diamond Club
  • Luxury Presidential One Bedroom Suite Ocean View With Terrace Jacuzzi Diamond Club
  • Luxury Suite Ocean View With Terrace Jacuzzi
  • Luxury Suite Ocean View With Terrace Jacuzzi Diamond Club
  • Luxury Junior Suite Diamond Club 2 Kids Free Aug24-Dec22 2016

At a glance

Key facts

Hotel size

  • This hotel has 840 rooms
  • This hotel is arranged over 4 floors

Arriving/leaving

  • Check-in time 3 PM-2 AM
  • Check-out time is noon

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 18

Travelling with others

Children

  • Babysitting/childcare *

  • Free children's club

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transportation

Parking

  • Free valet parking

Other information

  • All-inclusive (taxes and gratuities included)

Also known as

  • Royalton Cancun
  • Royalton Riviera
  • Royalton Riviera Hotel
  • Royalton Riviera Hotel Cancun
  • Royalton Riviera Cancun Resort All Inclusive Puerto Morelos
  • Royalton Riviera Cancun Puerto Morelos

Optional extras

Babysitting/childcare is available for an extra charge

In the hotel

Taking the kids?
  • Children's club (free)
  • Supervised childcare/activities (free)
Food and drink
  • Free buffet breakfast daily
  • 9 restaurants
  • 14 bars/lounges
  • 3 beach bars
  • 3 poolside bars
  • 3 swim-up bars
  • Coffee shop/café
  • 24-hour room service
  • Coffee/tea in a common area
  • Barbecue grills
Things to do
  • Free beach cabanas
  • Beach sun loungers
  • Number of outdoor pools - 12
  • Children's pool
  • Fitness facilities
  • Indoor tennis courts - 3
  • Full-service spa
  • Spa treatment room(s)
  • Casino
  • Nightclub
  • Beach umbrellas
  • Waterslide
  • Tennis on site
  • Spa tub
  • Beach towels
  • Free pool cabanas
  • Steam room
  • Pool sun loungers
  • Sauna
  • Pool umbrellas
  • Arcade/game room
  • Billiards or pool table
Working away
  • Business center
  • Number of meeting rooms - 4
  • One meeting room
  • Conference center
  • Computer station
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Year Built 2014
  • Elevator/lift
  • ATM/banking
  • Designated smoking areas (fines apply)
  • Garden
  • Picnic area
  • Terrace
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Ceiling fan
  • Coffee/tea maker
  • Bathrobes
  • Iron/ironing board
Sleep well
  • Blackout drapes/curtains
  • Sofa bed
  • Sofa bed size double
  • Premium bedding
Things to enjoy
  • Private spa tub
  • Furnished balcony
Freshen up
  • Private bathroom
  • Jetted bathtub
  • Rainfall showerhead
  • Free toiletries
  • Hair dryer (on request)
Be entertained
  • Plasma TV
  • Premium TV channels
  • MP3 docking station
Stay connected
  • Desk
  • Free WiFi
  • Free long-distance calls
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

All inclusive

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.
Food and beverages

  • Buffet and à la carte meals, snacks, and local beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)
  • Number or type of beverages limited at one or more venues

Activities and facilities/equipment
All non-motorized water sports are included.

Water activities
  • Kayaking

Land activities
  • Fitness facilities
  • Tennis
  • Volleyball

Entertainment
  • Onsite entertainment and activities
  • Onsite live performances
  • Theme parties

Not included
  • Scuba-diving certification
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Snorkeling excursions
  • Tennis lessons
  • Premium or imported alcoholic beverages
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours
  • Transportation to offsite activities

Spa

The onsite spa has massage/treatment rooms. Services include deep-tissue massages, hot stone massages, Swedish massages, and massages. The spa is equipped with a sauna, a spa tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology.

Dining

Gourmet Marche - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

Zen - This restaurant specializes in Japanese cuisine and serves dinner only.

Hunter Steak House - This fine-dining restaurant specializes in Italian cuisine and serves dinner only.

Grazie Italian Trattoria - This restaurant specializes in Mediterranean cuisine and serves lunch and dinner.

OPA - This restaurant specializes in Mediterranean cuisine and serves dinner only.

Royalton Riviera Cancun Resort & Spa - All Inclusive, Puerto Morelos’s small print

Also known as

  • Royalton Cancun
  • Royalton Riviera
  • Royalton Riviera Hotel
  • Royalton Riviera Hotel Cancun
  • Royalton Riviera Cancun Resort All Inclusive Puerto Morelos
  • Royalton Riviera Cancun Puerto Morelos

Optional extras

Babysitting/childcare is available for an extra charge

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

Excellent 4.0 /5 from 206 reviews

Royalton Riviera Cancun Resort & Spa - All Inclusive, Puerto Morelos
Outstanding5.0 / 5
WATCH YOUR MONEY
Watch your money. We booked 4 outside excursions that was paid for. They never booked these trips. We did get 2 to go on. I had to fight to get refunds for trips I didn't get to take. Also cab ride to Puerto morelas was 88 total. When we got back to hotel cab driver wanted 88 more. And that was a fight.
7 night family trip
Royalton Riviera Cancun Resort & Spa - All Inclusive, Puerto Morelos
Fair2.0 / 5
Bad service
Ask five times for a simple services. Takes too long to get any service done.
6 night family trip
Royalton Riviera Cancun Resort & Spa - All Inclusive, Puerto Morelos
Outstanding5.0 / 5
This was our first time there and we absolutely loved it. We were so impressed that we bought a time share during our stay. We had a suite in the Diamond Club section and it was incredible. The staff were the nicest and most helpful people we have ever encountered. Andreas and Louis were our room butlers and they mad us feel special and cared for, they made our time so much more enjoyable, we can not thank them enough.
5 night family trip
Royalton Riviera Cancun Resort & Spa - All Inclusive, Puerto Morelos
Outstanding5.0 / 5
Great all-inclusive resort
The resort was beautiful and the amenities were first class. The beach was pristine - they clean it every morning, the spa was great and the gym was large and well apportioned. The pools were beautiful, but the music at a couple of them was too loud. The food was outstanding - and we especially liked the Italian restaurant and the steakhouse. The service was mostly outstanding with only a couple of outliers. Our best server by far was Omar at the Hunter steakhouse. The room layout was a bit awkward with only a curtain providing privacy for the shower/bath area. The resort was pretty isolated, which was fine, because unless you wanted to sight-see you really didn't need to leave.
5 night family trip
Royalton Riviera Cancun Resort & Spa - All Inclusive, Puerto Morelos
Excellent4.0 / 5
Far...but beautiful resort!
The resort was absolutely beautiful! It's a very big resort, but you won't get lost. The rooms were comfortable and had a fan in it so it made it extra cold and comfy for sleeping. The beds were also comfortable. Cons: the location and the restaurants. We ate at the buffet, the steakhouse, the hibachi, the sports bar, and Agave (authentic Mexican). The best places to eat were the steakhouse and the buffet! The hibachi place, Zen was nice, but the food was just "okay." I've had better. They also gave you way to much food. I saw so much waste it made me sad. Agave was totally disappointing. The best thing they had were the fresh tortillas. The sports bar wasn't bad, but the first time we ordered wings, it was drenched in gooey (not good) sauce. The buffet had everything you could ever want and the food was always on point! As far as the location goes, it takes about 25-30 minutes to get to and from the hotel. About 8 of those minutes are just going from the first guard shack to the next. The resort is very secluded, which I don't have a problem with; but if you want to go anywhere you have to pay out the nose just to get there. All in all, I loved the resort. The staff was friendly, we found great food to eat, we slept great, and the drinks were lovely! I would probably stay here again if were with my family and we only want to stay on the resort. If I am going to Cancun on another girls trip, I would pick a hotel that is somewhere on the strip in Cancun.
3 night trip with friends

See all reviews

Royalton Riviera Cancun Resort & Spa - All Inclusive, Puerto Morelos

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