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Moon Palace Cancún - All Inclusive

Photo gallery for Moon Palace Cancún - All Inclusive

Aerial view
On the beach, white sand, sun loungers, beach umbrellas
On the beach, white sand, sun loungers, beach umbrellas
6 outdoor pools, pool umbrellas, sun loungers
6 outdoor pools, pool umbrellas, sun loungers

Overview of Moon Palace Cancún - All Inclusive

VIP Access

Moon Palace Cancún - All Inclusive

4.5 star property
All-inclusive beachfront property with golf course, near Moon Palace Golf Club

8.0/10 Very Good

1,420 verified Hotels.com guest reviews

Property highlights

  • Free breakfast
  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
The price is $393
Price available on 4/16/2023
Map
Carretera Cancun-Chetumal Km. 340, Cancun, QROO, 77500
Main amenities
  • 2 outdoor tennis courts
  • 4 swim-up bars
  • 6 outdoor pools
  • Daily housekeeping
  • Free children's club
  • Free supervised childcare
  • Full-service spa
  • Golf course
  • Marina
  • Nightclub
  • On the beach
  • Restaurant and 5 poolside bars
Feel at home
  • Babysitting (surcharge)
  • Children stay free
  • Children's club (free)
  • Children's pool
  • Playground on site
  • Private spa tub

Room options

About this area

What's nearby

  • On the beach
  • Moon Palace Golf Club - 10 min walk
  • Ventura Park Cancun - 8 min drive
  • Riviera Cancun Golf Resort - 14 min drive
  • Delfines Beach - 14 min drive
  • Dubai Palace Casino - 17 min drive
  • El Rey Ruins - 17 min drive
  • Iberostar Cancun Golf Course - 17 min drive
  • Plaza Las Americas - 17 min drive
  • Aquaworld - 18 min drive
  • Puerto Cancun Marina Town Center - 34 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 8 min drive
  • Airport shuttle (surcharge)

Restaurants

  • Lobby Bar - 8 min drive
  • Grand Lobby Bar - 6 min drive
  • Cusco - 9 min drive
  • The Grill - 9 min drive
  • Grand Central Buffet - 8 min drive
Map

About this property

Moon Palace Cancún - All Inclusive

At Moon Palace Cancún - All Inclusive, you can spend time at the beach enjoying beach umbrellas, yoga, and volleyball, plus you'll be within a 15-minute walk of Moon Palace Golf Club. 6 outdoor pools provide fun for everyone, while guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, aromatherapy, and hydrotherapy. Momo serves Asian cuisine and the 5 poolside bars are great places to grab a cold drink. Other highlights at this luxurious property include 4 swim-up bars, a golf course, and a marina. The helpful staff and airport proximity get great marks from fellow travelers.

All inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)
In-room liquor dispensers
Meals and beverages at companion properties

Activities and facilities/equipment

All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities

Kayaking

Land activities

Fitness facilities
Miniature golf
Soccer
Volleyball

Lessons/classes/games

Aerobics
Bartending
Dancing
Pilates
Water fitness
Yoga

Entertainment

Onsite live performances
Theme parties

Languages

English, French, German, Portuguese, Russian, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Guest accommodations are sealed after cleaning
Follows regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast, lunch, and dinner
This information is provided by our partners.

At a glance

Hotel size

  • 2036 rooms
  • Arranged over 3 floors

Arriving/Leaving

  • Check-in time from 3 PM - midnight
  • Minimum check-in age: 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival
  • For more details, please contact the property using the information on the booking confirmation
  • Guests must show proof of child age at check-in. In the event the child's age differs from that in the booking reservation, the hotel may charge the difference in rate.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Up to 2 children (3 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
  • Babysitting*
  • Free supervised childcare
  • Free children's club

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
  • Free onsite valet parking
  • Wheelchair-accessible parking on site

Transfers

  • Airport shuttle on request (available 24 hours)*

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Free buffet breakfast each morning 6:30 AM–11:30 AM
  • 5 poolside bars
  • 2 coffee shops
  • 24-hour room service
  • 4 swim-up bars
  • Bar/lounge
  • Beach bar
  • Free daily reception
  • Private picnics
  • Restaurant
  • Snack bar/deli

Traveling with children

  • Children stay free (see details)
  • Children's games
  • Children's pool
  • Free children's club
  • Free supervised childcare/activities
  • Grocery/convenience store
  • Lifeguard on site
  • Mini golf
  • Playground
  • Toys
  • Waterslide

What to do

  • On the beach
  • Free beach club
  • Tennis
  • Beach yoga
  • Fitness classes
  • Pilates classes
  • Beach volleyball
  • Basketball
  • Golfing
  • Mini golf
  • Kayaking
  • Windsurfing
  • Concerts/live shows
  • Karaoke
  • Shopping
  • Pool table
  • Foosball
  • Table tennis
  • Parasailing nearby
  • Scuba diving nearby

Working away

  • Computer station

Services

  • 24-hour front desk
  • Beach sun loungers
  • Beach towels
  • Beach umbrellas
  • Concierge services
  • Dry cleaning/laundry services
  • Golf cart on site
  • Hair salon
  • Luggage storage
  • Multilingual staff
  • On-site car rental
  • Pool loungers
  • Pool umbrellas
  • Porter/bellhop
  • Romance packages
  • Tour/ticket assistance
  • Water sports equipment
  • Wedding services

Facilities

  • 16 buildings/towers
  • 2 outdoor tennis courts
  • 27 holes of golf
  • 6 outdoor pools
  • Arcade/game room
  • ATM/banking
  • Banquet hall
  • Designer stores on site
  • Fitness center
  • Full-service spa
  • Garden
  • Golf clubhouse on site
  • Golf driving range on site
  • Golf pro shop on site
  • Lockers available
  • Marina
  • Massage/treatment rooms
  • Nightclub
  • Picnic area
  • Safe-deposit box at front desk
  • Sauna
  • Steam room
  • Television in common areas
  • Terrace
  • Waterslide

Accessibility

  • Accessible airport shuttle
  • Elevator
  • Handrails in stairways
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs available on site

Languages

  • English
  • French
  • German
  • Portuguese
  • Russian
  • Spanish

Room amenities

Be entertained

  • 47-inch Smart TV
  • Pay movies
  • Satellite TV channels

Home comfort

  • Air conditioning
  • Bathrobes and slippers
  • Coffee/tea maker
  • Iron/ironing board
  • Minibar

Sleep well

  • Blackout drapes/curtains
  • Premium bedding
  • Turndown service

What to enjoy

  • Balcony
  • Private indoor spa tub

Freshen up

  • Shower only
  • Free toiletries
  • Hair dryer
  • Towels
  • Toothbrush and toothpaste (on request)

Stay connected

  • Desk
  • Free long-distance and local calls
  • Free WiFi

Food and drink

  • Champagne service
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Restaurant dining guide

Special features

Spa

AWE SPA has 36 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Dining

Momo - This theme restaurant specializes in Asian cuisine. Reservations are required.
Agra - This theme restaurant specializes in Indian cuisine. Reservations are required. Open daily.
Gondola - This theme restaurant specializes in Italian cuisine. Open daily.
Bugambilias - This buffet restaurant serves breakfast, brunch, lunch, and dinner. Open daily.
Sky Bar - Onsite cocktail bar. Open daily.

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge of MXN 1000 per person (roundtrip)

Children & extra beds

  • In-room babysitting is available for an extra charge
  • Airport shuttle service for children costs MXN 1000 (roundtrip)

Pool, spa, & gym (if applicable)

  • Guests under 18 years old are not allowed in the spa
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available for breakfast, lunch, and dinner.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico).

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Policies

<p>Guests can rest easy knowing there's a carbon monoxide detector, a smoke detector, a security system, and window guards on site. </p><p>Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property. </p><p>This property accepts credit cards. Cash is not accepted.</p>

Also known as

Moon Palace Golf Resort All Inclusive
Moon Palace Golf Resort All Inclusive Cancun
Moon Palace Resort All Inclusive
Moon Palace Golf Cancun
Moon Palace Cancún All Inclusive All-inclusive property Cancun
Moon Palace Cancún All Inclusive Cancun
Moon Cancun Inclusive Cancun
Moon Palace Cancún All Inclusive

Frequently asked questions

Does Moon Palace Cancún - All Inclusive offer free cancellation for a full refund?
Yes, Moon Palace Cancún - All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Moon Palace Cancún - All Inclusive?
As of Mar 24, 2023, prices found for a 1-night stay for 2 adults at Moon Palace Cancún - All Inclusive on Apr 16, 2023 start from $393, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Moon Palace Cancún - All Inclusive?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Moon Palace Cancún - All Inclusive?
Yes, there are 6 outdoor pools and a children's pool.
Are pets allowed at Moon Palace Cancún - All Inclusive?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Moon Palace Cancún - All Inclusive?
Yes, there's free self and valet parking.
Is airport shuttle service offered by Moon Palace Cancún - All Inclusive?
Yes, an airport shuttle is available. The charge is MXN 1000 per person roundtrip.
What are the check-in and check-out times at Moon Palace Cancún - All Inclusive?
You can check in from 3 PM - midnight. Check-out time is noon. Contactless check-in and check-out are available.
Is there an onsite casino at Moon Palace Cancún - All Inclusive?
No, this property doesn't have a casino, but Royal Yak Casino and Sports Book (16-min drive) and Dubai Palace Casino (17-min drive) are both nearby.
What is there to do at Moon Palace Cancún - All Inclusive and nearby?
Have fun with onsite activities like kayaking, windsurfing, and volleyball, and practice your swing at the golf course. Additional recreation onsite includes aerobics, basketball, and Pilates. Indulge in a treatment at the spa and enjoy a swim in one of the 6 outdoor swimming pools. Moon Palace Cancún - All Inclusive also has 4 swim-up bars, 5 poolside bars, and a nightclub, as well as a sauna, a steam room, and an arcade.
Are there restaurants at or near Moon Palace Cancún - All Inclusive?
Yes, Momo offers Asian cuisine.
Does Moon Palace Cancún - All Inclusive have rooms with private spa tubs?
Yes, each room has a private indoor spa tub.
Does Moon Palace Cancún - All Inclusive have any outdoor private spaces?
Yes, every room features a balcony.
What's the area around Moon Palace Cancún - All Inclusive like?
Moon Palace Cancún - All Inclusive is a short 8-minute drive from Cancun Intl. Airport (CUN) and 10 minutes' walk from Moon Palace Golf Club. Travelers say this property is in a good location.

Reviews

8.0

Very Good

8.8/10

Cleanliness

8.6/10

Staff & service

8.5/10

Amenities

8.5/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Exceptional

I had no complaints, it was such an exceptional resort, that i didnt want to leave.
Madison, 4-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Must try resort
It was amazing. This resort makes sure that each guest has an amazing experience, as if it's their priority. The food was amazing, there were a plethora of activities to choose from, the service was exceptional, and all the staff made us feel welcome, and catered to our ever need. The resort itself was big, allowing us to use amenities from the other resorts on the property. There was 10+ different food options. The rooms were beautiful, and had access to our own personal hot tub, bottle of wine, bar, as well as room service. The staff had beautiful personalities, and made sure to help every way they could, especially the staff at Pepe's pizza, and the gondola restaurant, i will always remember them, and how exceptional they were.
beaty, 3-night trip with friends
Verified Hotels.com guest review

6/10 Good

Airport transportation nightmare
Overall stay was fairly nice, staff friendly & nice amenities. However, there was an issue with getting transportation back to the airport. Thank goodness we were not in a rush to catch our flight or we never would have made it. The driver showed up 30 minutes early & left without us. Public relations trying to say it was our fault despite having an email confirmation with the time as well as a printed voucher with the correct time. We finally got to the airport but it was a major fiasco and the resort took no responsibility for the mess up at all-they just kept saying you must have received another email with a new time!
Michelle, 3-night family trip
Verified Hotels.com guest review

6/10 Good

SUNIL, 5-night trip
Verified Hotels.com guest review

6/10 Good

Oommen, 5-night trip
Verified Hotels.com guest review

2/10 Poor

we heard great things about this place but all of our expectations of the place went downhill prior to even getting on the premise. we booked this hotel in july and a week before the trip the hotel canceled our three rooms we had booked for no reason other than the fact of overbooking and the value of when we booked being half the value of it being now. neither the hotel or hotels.com were accommodating. thankfully we were able to book two rooms for the first four nights. however we still have had to struggle for the rest of the trip constantly spending time speaking to the front desk which were not helpful until u had to give them some money. being at the hotel a majority of the staff were nasty always telling us no without a single hesitation. we had to argue or pay our way through even to get a single bottle of water. let’s just say our family will never go to this hotel again and will tell people to never come here. at some points during this trip it seemed more of like a part time job than a vacation. so would like to thank hotels.com and the hotel for making this experience the worst vacation i have ever had. this experience did not just ruin my own families experience but also two other families that joined us which is the only reason why we didn’t just cancel the entire trip together.
SUZI, 4-night family trip
Verified Hotels.com guest review

4/10 Fair

They did not honor my resort credit.
Verified Expedia guest review

10/10 Exceptional

It is very well managed and safe place to visit.
Verified Expedia guest review

10/10 Exceptional

Beautiful Resort, excellent customer service, and delicious food. I will be back ☺️.
Verified Expedia guest review

2/10 Poor

1/10 - worst experience
Check-in was a hassle and we faced problems afterward because we weren’t told how the “credits” work and we were charged for stuff we believed we could use the credit for (food and bev) but apparently almost nothing in food and bev qualifies (we found out at checkout). They’re basically useless unless you use them for the overpriced SPA. We were there for a wedding so there were events and stuff with friends across the resort but we weren’t told anything about intra hotel transportation having a schedule (we thought it was 24h) so at 1 AM when they kick us out of the “pub” everyone had to walk all the way back to their rooms in a different hotel in the property. We were given a complimentary “welcome cheese and meat plate” which was riddled with ants (probably sat out for a long time). Construction in the room next door woke us up both mornings. Food is absolutely disgusting with the only exception being the tacos - they weren’t good but they were edible. The beach was horrible, maybe it was the time of year, but I’ve never seen a resort that full with a beach that empty in Cancun. The only decent thing about the hotel is the fact that light is not a problem in the rooms and toiletries are better than a lot of other places. TL;DR: Would not recommend, won’t come back. Way too overpriced, bad service, bad food, bad liquor, scammer behavior. I would not pay more than $250 for this all-inclusive resort.
2-night trip with friends
Verified Hotels.com guest review