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Moon Palace Cancún - All Inclusive, Cancun

4.5-star4.5 stars
Carretera Cancun-Chetumal Km. 340CancunQROO77500Mexico

Cancun beachfront resort with golf course, spa
  • Free buffet breakfast, free WiFi, and free parking
Very Good8.0
Vibe
Awesome vibe
WiFi
Good internet service
Amenities
Great amenities
Beach
Beach is not so nice
777See all 777 Hotels.com reviews
From 24,256 reviewsTripAdvisor Traveller Rating

Moon Palace Cancún - All Inclusive, Cancun

from $769
  • Deluxe Room, Jetted Tub, Garden View
  • Junior Suite Golf Course view
  • Club Room, 1 King Bed, Concierge Service
  • Family Room, 2 Bedrooms
  • Deluxe Room, Jetted Tub, Resort View
  • Deluxe Room, Jetted Tub, Ocean View
  • Presidential Suite, 1 King Bed, Garden View
  • Ambassador Suite
  • Deluxe Room, Resort View

About Moon Palace Cancún - All Inclusive, Cancun

Large Cancun resort with spa, pools, and 27-hole golf course

A secluded getaway

The sprawling Moon Palace Cancún - All Inclusive places you on a secluded spot on the Cancun waterfront, steps from the Caribbean Sea. You’re about 11.2 miles (18 kilometers) south of Cancun’s Hotel Zone, and about 12.4 miles (20 kilometers) from the El Rey Archaeological Zone.

Dolphins near your door

At Dolphin Discovery you can swim and admire a dolphin up-close. If you'd like to head away from the hotel, an 18-minute drive gets you to Wet ’n Wild Cancun, where you can ride waterslides or float on a lazy river.

14 restaurants, 9 bars

You'll be kept busy with a 27-hole golf course, 14 restaurants offering a variety of cuisines, 9 bars, and a nightclub. When you need to relax, you can enjoy a spa massage in one of the 39 treatment rooms, lounge by one of the numerous pools, or lie on the beach.

Free WiFi and a balcony

To help you wind down, each of the guestrooms has a jetted bath and a private balcony with views of the seashore, gardens, or golf course. Other amenities include free WiFi, a flat-screen TV with satellite channels, and a minibar stocked with drinks and snacks.

At a glance

Key facts

Hotel size

  • This hotel has 2,058 rooms
  • This hotel is arranged over 3 floors

Arriving/leaving

  • Check-in time 3 PM-midnight
  • Check-out time is noon
  • Express check-out
Guests must show proof of child age at check-in. In the event the child's age differs from that in the booking reservation, the hotel may charge the difference in rate. For more details, please contact the property using the information on the reservation confirmation received after booking.

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 18

Travelling with others

Children

  • Up to 2 children (3 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding

  • No cribs (infant beds)

  • Babysitting/childcare *

  • Free children's club (ages 4 - 12)

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transportation

Parking

  • Free valet parking

Other information

  • All-inclusive (taxes and gratuities included)
* See small print for additional details or extra charges

In the hotel

Taking the kids?
  • Children's club (free)
  • In-room childcare (surcharge)
  • Supervised childcare/activities (free)
Food and drink
  • Free buffet breakfast daily
  • 14 restaurants
  • 9 bars/lounges
  • 5 poolside bars
  • 3 coffee shops/cafés
  • Swim-up bar
  • 24-hour room service
Things to do
  • Beach cabanas (surcharge)
  • Beach sun loungers
  • Number of outdoor pools - 10
  • Children's pool
  • 24-hour fitness facilities
  • Golf course on site
  • Outdoor tennis courts - 2
  • Full-service spa
  • Spa treatment room(s)
  • Nightclub
  • Beach umbrellas
  • Waterslide
  • Steam room
  • Beach towels
  • Pool cabanas (surcharge)
  • Sauna
  • Swim-up bar
  • Pool sun loungers
  • Pool umbrellas
  • Arcade/game room
  • Billiards or pool table
Working away
  • Business center
  • Meeting rooms 16
  • Conference center
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 16
  • Elevator/lift
  • ATM/banking
  • Designated smoking areas (fines apply)
  • Rooftop terrace
  • Garden
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board
Sleep well
  • Blackout drapes/curtains
  • Turndown service
Things to enjoy
  • Balcony or patio
Freshen up
  • Private bathroom
  • Jetted bathtub
  • Rainfall showerhead
  • Free toiletries
  • Hair dryer
Be entertained
  • 42-inch flat-screen TV
  • Premium TV channels
  • IPod docking station
Stay connected
  • Desk
  • Free WiFi
  • Free long-distance calls
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

All inclusive

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.
Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)
  • In-room liquor dispensers
  • Meals and beverages at companion properties

Activities and facilities/equipment
All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities
  • Kayaking
  • Sailing
  • Snorkeling

Land activities
  • Bicycling
  • Fitness facilities
  • Miniature golf
  • Soccer
  • Tennis
  • Tennis lessons
  • Volleyball

Lessons/classes/games
  • Aerobics
  • Bartending
  • Dancing
  • Pilates
  • Water fitness
  • Yoga

Kids' club
  • Supervised activities for children between 4 and 12 years old

Entertainment
  • Onsite live performances
  • Theme parties

Not included
  • Golf green fees
  • Use of golf equipment
  • Motorized water sports
  • Sailboats
  • Scuba-diving certification
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Windsurfing equipment
  • Premium food items
  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours
  • Transportation to offsite activities

Spa

The extensive spa consists of 39 treatments rooms including sauna, steam room, double jacuzzi, individual and couples’ massage rooms, and balneotherapy rooms. Hydrotherapy facilities include hot and cold plunge pools, herbal steam room, foot whirlpool, and pressure showers. Further services include exfoliation, wraps and facials. Some treatments are available for couples. A lounge area is provided, with herbal teas, water and juices. Guests can use their $1500 Resort Credit towards selected spa treatments, depending on the length of their stay.

Recreation

On Site

  • Golf course on site
  • Outdoor tennis courts - 2
  • Sauna
  • Steam room
  • Fitness classes on site
  • Basketball on site
  • Free bicycles on site
  • Golf lessons on site
  • Golf driving range on site
  • Golfing on site
  • Miniature golf on site
  • Kayaking on site
  • Pilates classes on site
  • Playground on site
  • Sailing on site
  • Tennis lessons on site
  • Volleyball on site
  • Yoga classes/instruction on site

Nearby

  • Ecotours nearby
  • Parasailing nearby
  • Scuba diving nearby
  • Snorkeling nearby
  • Surfing/boogie boarding nearby
  • Windsurfing nearby

Moon Palace Cancún - All Inclusive, Cancun’s small print

Also known as

  • Moon Palace Golf Resort All Inclusive
  • Moon Palace Golf Resort All Inclusive Cancun
  • Moon Palace Resort All Inclusive
  • Moon Palace Golf Cancun

Policies

Reservations are required for golf tee times, massage services, and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

Optional extras

Babysitting/childcare is available for an extra charge

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

What’s around Moon Palace Cancún - All Inclusive, Cancun

Landmarks

  • On the beach
  • Ventura Park Cancun - 5.7 mi / 9.1 km
  • Cancun Country Club - 6.6 mi / 10.7 km
  • Parish of the Risen Christ - 7.2 mi / 11.5 km
  • Petempich Bay - 7.5 mi / 12.1 km
  • Delfines Beach - 10 mi / 16 km
  • El Rey Ruins - 11 mi / 17.7 km
  • La Isla Shopping Mall - 13.6 mi / 21.8 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 7 min drive
  • Free self parking
  • Free valet parking
  • Free extended parking

Recent reviews

Very Good 8.0 From 777 reviews

Moon Palace Cancún - All Inclusive, Cancun
Exceptional10.0
Relaxing stay even with a toddler
Very relaxing stay. My wife and I have a 4 year old girl and there was plenty to keep her busy with the pool, beach, playroom, & mini golf. The food was great as well as then service. Very nicely kept resort, definitely do the pictures with the resort credits. One minor complaint is it took long to check in (45min). Also, the resort is beautiful to walk around however if you don’t want to walk much while on vacation ask for a room close to the lobby and pools.
A Traveler, us4 night trip
Moon Palace Cancún - All Inclusive, Cancun
Fair4.0
Extortion
Was only at the hotel for 5 hours to sleep before catching a flight. The hotel is enormous. You need to know which. Holding you will be booked into because there are several reception areas. They need to tell you that when you book! We had 2 double beds (3 of us) and when we checked in for our 5 hour rest, they charged us an additional $300 USD $$$ . It was absolutely ridiculous & seemed like extortion.
Kari, us1 night trip
Moon Palace Cancún - All Inclusive, Cancun
Exceptional10.0
Great Cancun All-Inclusive
This is the best all-inclusive at which I have ever stayed
Michael, us4 night trip
Moon Palace Cancún - All Inclusive, Cancun
Poor2.0
A ruined holiday at Moon Palace
The overall service especially the front desk service is slow and poor. The front desk people tried to charge extra money without considering the inconvenience they caused to the customers. The beach was dirty and filled with black sea weed. Two big tractors had to run on hour to clean those and they left smell of gas in the air. The restaurants have very limited food offer. The most popular one is a Japanese one and they started to take reservations at 4:45 each day. One day we showed up at 4:00 and it took us till 5:45 and we were told there were no more seats. We showed up at 3:45 the next day, and after one hour of standing in the line, we only got a table at 9:45. They claimed that they have massage and beauty services. But when I tried to book one, all spots are booked for the 5 days I stayed. We also booked couple tours using their resort credit. But when we checked out, we were informed that one trip was covered but the second half was not. The overall experience was terrible.
Julie, us5 night family trip
Moon Palace Cancún - All Inclusive, Cancun
Good6.0
One time is enough
Stayed there for 5 nights during Christmas holiday with family of 4. Expected a packed house, but was surprising reasonable wait time for popular restaurants. Here are the positives and negatives: Positives: 1. Mostly friendly services 2. Convenient shuttle services among three resorts 3. Facilities are mostly clean and organized 4. Plenty of things to do. If you want to spend a day in the Grand section for free, just spend 90 minutes with the hard-sell sales folks. 5. The Grand section is far better than the other two sections, in terms of food quality and facilities. 6. Free room service, perfect for eating early breakfast inside hotel room. 7. Free roll-away bed Negatives: 1. Both wife and kids had stomach issue (vomiting) after eating at Italian restaurant in Sunset section. We suspected both shrimp and beef were not fresh. 2. Ants were in the bathroom, but was taken care rather quickly. 3. Resort credits were virtually useless and not worthwhile to redeem. 4. Overpriced for the quality of food and beverages in Sunset and Nizuc sections! 5. Tried to hard-sell expensive (minimum $13000) membership package. 6. Our ocean view room was far from the beach and only had a 90 degree (instead of 180) view. Although the total room size was over 400 square feet. Actual usable space was about 200. Much of the room was waiting by the balcony and the indoor jacuzzi. 6. Beds was old and too soft.
Mike, us5 night family trip

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Moon Palace Cancún - All Inclusive, Cancun

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