Sunscape Cancun All-Inclusive Resort & Spa by Hyatt

Property class: 4

Choose dates to view prices

Reviews

8.8 out of 10
Excellent

Beach days, splash time, lagoon views

Sunscape Cancun Resort & Spa sits in the heart of Cancun’s Hotel Zone, right on soft white sand with clear Caribbean water out front. Between a sprawling main pool and a separate family pool, the days stay easy to fill, while the Mediterranean and Spanish-inspired design keeps everything feeling cohesive and bright. Rooms and suites come with furnished balconies or terraces overlooking gardens, pools, or the beach.

  • Dining, any hour

    From buffets to coffee, dessert, and outdoor bites, food keeps pace day and night.

  • Splash-ready family fun

    Two splash parks, plus a pirate-themed kids area built for all-day water play.

  • Right by shopping and entertainment

    Plaza La Isla sits 1.24 miles away for easy off-resort plans.
$219 nightly
The total price is $270
Oct 14 - Oct 15
Total with taxes and fees

Amenities

  • Aura Spa hydrotherapy with steam bath and sauna
  • Supervised Explorer’s Club activities for ages 4–12
  • Teen Core Zone with games and hangouts
  • Curated wine and tequila tastings with sommelier
  • Beachfront cabanas with chairs and umbrellas
  • Cancun airport is 21.2 km by road
These property details are summarized by AI

Why we love this property

Ocean escape paradise
This all-inclusive beachfront property boasts white sand. Guests can enjoy beach volleyball, loungers, and cabanas, or explore nearby water activities.
Work and play paradise
Tackle business tasks in the conference space and meeting rooms, then melt away stress with spa services. Hot stone massages and beach bars await.
Poolside fun and slides
The pool area at this all-inclusive property boasts 2 outdoor pools, a children's pool, and a free water park. A waterslide and poolside bar enhance the fun.

Room options

Available filters for rooms
Showing 22 of 22 rooms

View all photos for Master Suite King

A modern hotel room with a large bed, bedside lamps, a flat-screen TV, and a large window with curtains.

Master Suite King

  • 640 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Presidential Suite 1 King Bed

A spacious hotel room with a large bed, a balcony with a view of the ocean, and a seating area with wicker furniture.

Presidential Suite 1 King Bed

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • 1352 sq ft
  • Sleeps 5
  • 1 King Bed

View all photos for Junior Suite King Beachfront Swim up

A couple in a swimming pool with a view of the ocean and palm trees.

Junior Suite King Beachfront Swim up

7.8 out of 10
Good
(6 reviews)
  • Ocean view
  • 388 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite Double Accessible

A hotel room with two beds, a nightstand with a lamp, and a flower vase.

Junior Suite Double Accessible

  • Lagoon view
  • 388 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite King Accessible

A modern hotel room with a large bed, bedside lamps, a flat-screen TV, and a large window with curtains.

Junior Suite King Accessible

  • Lagoon view
  • 388 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Family Junior Suite, King Bunk and Trundle Bed

A hotel room with a large bed, a ceiling fan, a TV, a coffee maker, and a view of the outside balcony.

Family Junior Suite, King Bunk and Trundle Bed

7.6 out of 10
Good
(24 reviews)
  • Resort view
  • 388 sq ft
  • Sleeps 5
  • 1 King Bed, 1 Large Twin Trundle Bed and 1 Large Twin Bunk Bed

View all photos for Deluxe Junior Suite Double Lagoonview

A hotel room with two beds, a nightstand, a lamp, and a decorative wall panel.

Deluxe Junior Suite Double Lagoonview

  • Lagoon view
  • 388 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Junior Suite King Lagoonview

A hotel room with a bed, a sofa, a painting of palm trees, a ceiling fan, and a window with curtains.

Deluxe Junior Suite King Lagoonview

9.4 out of 10
Exceptional
(6 reviews)
  • Lagoon view
  • 388 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Junior Suite Ocean View Double

A hotel room with a large bed, a desk, a chair, a large window with curtains, and a ceiling fan.

Deluxe Junior Suite Ocean View Double

8.6 out of 10
Excellent
(4 reviews)
  • Ocean view
  • 388 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite Double Beachfront

A hotel room with two beds, a TV, a coffee maker, and a view of the beach.

Junior Suite Double Beachfront

7.2 out of 10
Good
(5 reviews)
  • Ocean view
  • 427 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite King Beachfront

A modern hotel room with a bed, a sofa, a small table, and a painting of palm trees.

Junior Suite King Beachfront

  • Ocean view
  • 427 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Junior Suite Ocean View King

A hotel room with a bed, a sofa, a painting of palm trees, a ceiling fan, and a window with curtains.

Deluxe Junior Suite Ocean View King

8.6 out of 10
Excellent
(10 reviews)
  • Ocean view
  • 388 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Sun Club Master Suite Ocean Front King

Room

Sun Club Master Suite Ocean Front King

8.0 out of 10
Very good
(1 review)
  • Ocean view
  • 640 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Master Suite Ocean View King

A hotel room with a large bed, a ceiling fan, a TV, and a view of the ocean.

Master Suite Ocean View King

8.8 out of 10
Excellent
(6 reviews)
  • Ocean view
  • 640 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite Ocean Front Double

A hotel room with two beds, each with a teal bedspread, white linens, and matching pillows. There is a wooden headboard with a herringbone pattern and a wall-mounted lamp between the beds.

Junior Suite Ocean Front Double

9.4 out of 10
Exceptional
(8 reviews)
  • Ocean view
  • 391 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite Ocean Front King

A hotel room with a bed, a sofa, a coffee table, a painting of palm trees, and a window with curtains.

Junior Suite Ocean Front King

8.6 out of 10
Excellent
(30 reviews)
  • Ocean view
  • 391 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite Ocean View Double

A hotel room with two beds, each with a teal bedspread, white linens, and matching pillows. There is a wooden headboard with a herringbone pattern and a wall-mounted lamp between the beds.

Junior Suite Ocean View Double

8.2 out of 10
Very good
(35 reviews)
  • Ocean view
  • 388 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite Double

A hotel room with two beds, a nightstand with a lamp, and a flower vase.

Junior Suite Double

8.2 out of 10
Very good
(77 reviews)
  • Lagoon view
  • 388 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite King

A hotel room with a large bed, a ceiling fan, a view of the sea, a dining area with a table and chairs, and a kitchenette.

Junior Suite King

8.8 out of 10
Excellent
(100 reviews)
  • Lagoon view
  • 388 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Double Bed

A hotel room with two beds, a ceiling fan, a TV, a balcony with a view of palm trees, and a dining area with chairs and a table.

Standard Double Bed

9.2 out of 10
Wonderful
(14 reviews)
  • Resort view
  • 388 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite Ocean View King

A modern hotel room with a large bed, a flat-screen TV, a desk, and a balcony with a view.

Junior Suite Ocean View King

8.8 out of 10
Excellent
(51 reviews)
  • Ocean view
  • 388 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for King Room

A modern hotel room with a large bed, bedside lamps, a flat-screen TV, and a large window with curtains.

King Room

8.0 out of 10
Very good
(6 reviews)
  • Garden view
  • 388 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

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About the neighborhood

Map
Zona Hotelera, Cancun, QROO, 77500

What's nearby

  • Nichupté Lagoon - 2 min walk - 0.2 km
  • Chac Mool Beach - 18 min walk - 1.5 km
  • La Isla Shopping Mall - 18 min walk - 1.5 km
  • Cancun Interactive Aquarium - 3 min drive - 1.8 km
  • Forum Beach - 3 min drive - 1.8 km

Getting around

  • Cancun Intl. Airport (CUN) - 23 min drive
  • Tulum Intl. Airport (TQO) - 154 min drive
  • Airport shuttle (surcharge)

Restaurants

  • ‪El Mirador - ‬8 min walk
  • ‪Bubba Gump Shrimp Co. - ‬4 min walk
  • ‪Flor De Sal - ‬7 min walk
  • ‪Viaggio - ‬1 min walk
  • ‪El Oriental - ‬7 min walk

About this property

Sunscape Cancun All-Inclusive Resort & Spa by Hyatt

  • At Sunscape Cancun All-Inclusive Resort & Spa by Hyatt, you can spend time at the beach enjoying cabanas, volleyball, and beachside drinks, plus you'll be just steps from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park. There's plenty of fun with the 2 outdoor pools and free water park, and guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, hydrotherapy, and reflexology. Serving Mexican cuisine, Casa de Rosa is one of 10 restaurants and 3 bars/lounges. Other highlights include a nightclub, a free kid's club, and a poolside bar. The pool and helpful staff get great marks from fellow travelers.

All inclusive details

  • Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

    • All buffet and à la carte meals and snacks included
    • Room service during certain hours
    • In-room minibar (all beverages included)

Land activities

    • Fitness facilities
    • Soccer

Entertainment

    • Onsite entertainment and activities
    • Onsite live performances
    • Theme parties

At a glance

Hotel size

    • Arranged over 6 floors

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: midnight
    • Minimum check-in age: 18
    • Check-out time is noon

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • This property doesn't offer after-hours check-in
    • Information provided by the property may be translated using automated translation tools

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18

Children

    • No cribs (infant beds)
    • Babysitting*
    • Free children's club

Pets

    • Pets not allowed

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms

Parking

    • Free onsite self parking
    • Free onsite valet parking
    • Onsite parking includes off-street options

Transfers

    • Airport shuttle*

Other information

    • Designated smoking areas (fines apply)

Property amenities

Food and drink

  • 10 restaurants
  • 3 bars/lounges
  • Beach bar
  • Poolside bar
  • Coffee shop
  • Coffee/tea in a common area
  • Barbecue grills
  • Private dining
  • Free daily reception
  • Room service (limited hours)
  • Snack bar/deli
  • Water dispenser

Traveling with children

  • Free children's club
  • Free water park access
  • Children's pool
  • Playground
  • Childcare in room (surcharge)
  • Splash pad

What to do

  • On the beach
  • Fitness classes
  • Beach volleyball
  • Personal watercraft (motorized)
  • Evening entertainment
  • Shopping
  • Cooking classes
  • Ecotours nearby
  • Golfing nearby
  • Sailing nearby
  • Surfing/body boarding nearby
  • Scooter/moped rentals nearby

Working away

  • Business center
  • 5 meeting rooms
  • Computer station
  • Conference space (5726 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • On-site car rental
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Beach cabanas (surcharge)
  • Beach sun loungers
  • Beach towels
  • Pool loungers
  • Pool umbrellas
  • Romance packages

Facilities

  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Library
  • Television in common areas
  • Fitness center
  • 2 outdoor pools
  • Free water park
  • Designer stores on site
  • Arcade/game room
  • Full-service spa
  • Nightclub
  • Sauna
  • Steam room
  • Waterslide
  • Splash pad
  • Vegan dining options
  • Vegetarian dining options
  • Local culture & ecosystem education
  • Uses some LED lighting
  • Waste recycling policy
  • Water dispenser
  • Banquet hall
  • Mediterranean architecture

Accessibility

  • Wheelchair accessible
  • Elevator
  • Wheelchair-accessible path of travel

Room amenities

Be entertained

  • 55-inch plasma TV
  • Cable TV channels

Home comfort

  • Air conditioning
  • Ceiling fan
  • Free stocked minibar
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Alarm clock
  • Premium bedding

Freshen up

  • Private bathroom
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Access via exterior corridors
  • Recycling
  • Water-efficient showers only
  • Water-efficient toilets only

Special features

Spa

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, hot stone massages, sports massages, and facials. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including hydrotherapy and reflexology. The spa is open daily.

Dining

Casa de Rosa - This restaurant specializes in Mexican cuisine. Open daily.
Viaggio - This restaurant specializes in Italian cuisine. Open daily.
Ventanas - This buffet restaurant overlooks the ocean. Open daily.
Azul - This restaurant overlooks the ocean and specializes in Asian cuisine. Open daily.
At Sunset - Onsite restaurant. Open daily.

Awards and affiliations

Sustainability Certifications
This property is certified by this third-party sustainability certification scheme: Green Globe. For more information on what this certification requires and verifies, please visit their website.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • A tax is imposed by the city: MXN 85.40 per accommodation, per night

Optional extras

  • Airport shuttle service is offered for an extra charge

Children & extra beds

  • In-room babysitting is available for an extra charge
  • Guests must contact this property in advance to reserve cribs/infant beds

Policies

Extra-person charges may apply and vary depending on property policy.
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
Some water is reused through a grey water recycling system.
Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.
This property accepts credit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Property Registration Number 005-007-000949/2025

Frequently asked questions

Does Sunscape Cancun All-Inclusive Resort & Spa by Hyatt offer free cancellation for a full refund?

Yes, Sunscape Cancun All-Inclusive Resort & Spa by Hyatt does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Sunscape Cancun All-Inclusive Resort & Spa by Hyatt?

Yes, there are 2 outdoor pools and a children's pool.

Are pets allowed at Sunscape Cancun All-Inclusive Resort & Spa by Hyatt?

Sorry, pets aren't allowed.

Is parking offered on site at Sunscape Cancun All-Inclusive Resort & Spa by Hyatt?

Yes, there's free self and valet parking.

Is airport shuttle service offered by Sunscape Cancun All-Inclusive Resort & Spa by Hyatt?

Yes, an airport shuttle is available.

What are the check-in and check-out times at Sunscape Cancun All-Inclusive Resort & Spa by Hyatt?

Check-in start time: 3:00 PM; Check-in end time: midnight. Check-out time is noon.

What is there to do at Sunscape Cancun All-Inclusive Resort & Spa by Hyatt and nearby?

Have fun during the warmer months with activities such as volleyball. Additional recreation onsite includes fitness classes. Indulge in a treatment at the spa and enjoy a swim in one of the 2 outdoor swimming pools. Sunscape Cancun All-Inclusive Resort & Spa by Hyatt also has 3 bars, a nightclub, and a waterslide, as well as a sauna, a steam room, and beach cabanas.

Are there restaurants at or near Sunscape Cancun All-Inclusive Resort & Spa by Hyatt?

Yes, there are 10 onsite restaurants, featuring Mexican cuisine and ocean views.

What's the area around Sunscape Cancun All-Inclusive Resort & Spa by Hyatt like?

Sunscape Cancun All-Inclusive Resort & Spa by Hyatt is a short 1-minute walk from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and 18 minutes' walk from La Isla Shopping Mall.

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Reviews

Sunscape Cancun All-Inclusive Resort & Spa by Hyatt Reviews

8.8

Excellent

9.2

Cleanliness

8.8

Amenities

9.4

Staff & service

8.8

Property conditions & facilities

Guest review summary

What guests liked

  • The restaurant offered a wide variety of delicious food options, including specialty restaurants with excellent service. (1230 reviews)
  • The pool was clean and great, with fun activities and entertainment options for kids and adults alike. (350 reviews)
  • The all-inclusive aspect of the resort offered great value with delicious food, drinks, and various dining options. (162 reviews)
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From real guest reviews summarized by AI.
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Popular mentions

Service staff
Food
Room
Beach
Restaurant
Family friendly
Children
Drinks
Recreation
Entertainment

Reviews

Verified review

8/10 Very good

Overall, really good experience with this all-inclusive resort. Miguel and the rest of the entertainment team were great and had lots of fun activities throughout the time we were there. Our first room definitely had mold in it and smelled like it, but the staff was accommodating and moved us to another room when we requested it. Food was great and the included drinks were also very tasty. We also wish that they could do more to keep the beach clean from seaweed, but also understand that it’s worse the time of year that we were there.
Verified review

10/10 Exceptional

Everything was amazing and the staff was really friendly.
Verified review

10/10 Exceptional

The beach and staff were great!
Verified review

10/10 Exceptional

Very Good hotel with many restaurants to choose from. Good food in all. Nice pool and beach areas, not to crowded even if the hotel was full.
Verified review

10/10 Exceptional

Hard working staff Amazing food
Verified review

10/10 Exceptional

Very nice place friendly people
Verified review

10/10 Exceptional

Food here was great. Really impressed. Rooms were spacious. Convenient location. Staff super friendly. 24/7 coffee bar was awesome. Beach is beautiful but we did have seaweed in August
Verified review

10/10 Exceptional

Family friendly, clean and always the best staff!
Verified review

8/10 Very good

Clean rooms, friendly staff great beavh
Verified review

10/10 Exceptional

Nice place friendly people
Verified review

10/10 Exceptional

Very friendly and helpful staff. The all-inclusive aspect of the resort was great!
Verified review

10/10 Exceptional

Clean rooms friendly and helpful staff
Verified review

10/10 Exceptional

Very attentive staff. Beautiful and clean and environment
Verified review

10/10 Exceptional

The food was delicious!! There were a lot of variety including other restaurants on site. The staff were all friendly and the 24/7 coffee shop was definitely a plus!! Will definitely return!
Verified review

10/10 Exceptional

Everything was perfect, and the staff is incredible Definitely room for improvement but other than that everything is perfect.
Verified review

10/10 Exceptional

The staff is amazing and super helpful . The food was great . Our room was quiet. The beach was wonderful. Would definitely go back.
Verified review

10/10 Exceptional

Entertainment staff were awesome. Very fun guys. Entire staff was very friendly and helpful.
Verified review

10/10 Exceptional

Family friendly, great variety of good and lots to do without having to leave the resort. It was our Anniversary and they surprise us decorating our room with petals, champagne and chocolate strawberries. The staff is great!
Verified review

10/10 Exceptional

Great stay. Lots of restaurants on property. Only downfall was they had hours….. only one open 24 hrs
Verified review

10/10 Exceptional

literally the best ! everyone was so friendly and very nice, the selection of food was the best part ! very clean.
Verified review

10/10 Exceptional

Clean pool, great ocean view. Family friendly and fun for all ages.
Verified review

8/10 Very good

The property was very clean and nice Beautiful resort excellent food. Pool was small and felt dirty towards end of day The slides were not accessible for everyone only 4’ tall and shorter The game room for kids only and not always open Rooms were always cleaned and nice Beautiful ocean view Not much to do besides eat and swim kids got bored
Verified review

8/10 Very good

Nice resort with friendly and kind staff. This resort is great for families with younger children as they have lots of activities and the kids water area for them to enjoy. I don’t think it’s the best hotel for singles that want to enjoy lively activities/party as this is more for families. Good experience overall.
Verified review

10/10 Exceptional

The report was clean , staff was amazing and very accommodating. Very family friendly
Verified review

8/10 Very good

Family-friendly resort with plenty of activities for kids daily. The rooms were clean but a bit outdated. The staff were very friendly and helpful. The food was okay. Room service and dinner on the beach were excellent. Overall, a great experience, and I will definitely return to this resort.