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All properties in London, England, United Kingdom
1 room, 2 adults

City Stay Serviced Apartments

3-star3 stars
20 Lanterns Way, Canary Wharf, London, England, E14 9JH, United Kingdom

3-star apartment, convenient to O2 Arena
  • Free WiFi in lobby
  • Collect stampsYou can collect Hotels.com® Rewards stamps here

Restrictions related to your trip

United Kingdom may have travel restrictions in place, including self-quarantine, due to COVID-19. Find out more

  • A great location. The check in process a bit clumsy with having to collect the keys from…Oct 12, 2019
  • There was a request for a payment to be made prior to my visit by text.This was requested…Aug 6, 2018

City Stay Serviced Apartments

from $178
  • Premium Apartment, Private Bathroom (2 Bedroom Ind (Sleep 6) )
  • Apartment, Private Bathroom (One Bedroom (Sleep 6) )
  • Studio, Private Bathroom (King Studio (Sleep 4) )
  • Studio, 1 King Bed
  • Executive Apartment, Private Bathroom (2 Bedroom Balt (Sleep 6) )

What’s around City Stay Serviced Apartments

Landmarks

  • In Canary Wharf
  • O2 Arena - 3 mi / 4.9 km
  • Financial District - 3 mi / 4.8 km
  • Brick Lane - 3 mi / 4.8 km
  • Tower of London - 3.5 mi / 5.7 km
  • Tower Bridge - 3.5 mi / 5.7 km
  • The Gherkin - 3.6 mi / 5.8 km
  • Liverpool Street - 3.9 mi / 6.3 km

Getting around

  • Heathrow Airport (LHR) - 89 min drive
  • London City Airport (LCY) - 22 min drive
  • Gatwick Airport (LGW) - 74 min drive
  • London Limehouse Station - 5 min drive
  • Shadwell Station - 6 min drive
  • Wapping Overground Station - 7 min drive
  • South Quay Station - 6 min walk
  • Crossharbour Station - 7 min walk
  • Heron Quays Station - 11 min walk
  • Airport shuttle
  • Area shuttle

At a glance

Key facts

Size

  • 5 apartments

Arriving/leaving

  • Check-in time 3:30 PM-11:00 PM
  • Check-out time is 10:00 AM

Restrictions related to your trip

  • United Kingdom may have travel restrictions in place, including self-quarantine, due to COVID-19.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Pets

  • Pets not allowed

Internet

  • Free WiFi and wired Internet access in public areas

Transportation

Parking

  • Self parking * on site

Payment types at the property

  • Cash

Other information

  • Smoke-free property
* See small print for additional details or extra charges

The manager

The manager

Speaks: English, French, Greek, Russian, Spanish.

At the property

Things to do
  • Indoor tennis court
  • Billiards or pool table
Services
  • Concierge services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Elevator
Languages Spoken
  • English
  • French
  • Greek
  • Russian
  • Spanish

City Stay Serviced Apartments’s small print

Also known as

  • City Stay Serviced Apartments London
  • City Stay Serviced Apartments
  • City Stay Serviced Apartments London
  • City Stay Serviced Apartments Apartment
  • City Stay Serviced Apartments Apartment London
  • City Stay Serviced Apartments Apartment
  • City Stay Serviced Apartments Apartment London
  • City Stay Serviced Apartments Apartment London
  • City Stay Serviced Apartments Apartment
  • City Stay Serviced Apartments London
  • Apartment City Stay Serviced Apartments London
  • London City Stay Serviced Apartments Apartment
  • Apartment City Stay Serviced Apartments

Policies

This property accepts credit cards and cash.

This property is licensed under an applicable law.Property Registration Number No+Registration+ID

Optional extras

Self parking is available for an extra charge

Extended parking is available for an extra charge

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for City Stay Serviced Apartments

  • Is parking offered on site at City Stay Serviced Apartments?
    Yes, there's self and extended parking on site (charges apply).
  • Are pets allowed at City Stay Serviced Apartments?
    Sorry, pets aren't allowed.
  • What are the check-in and check-out times at City Stay Serviced Apartments?
    You can check in from 3:30 PM - 11:00 PM. Check-out time is 10:00 AM.
  • Are there restaurants at or near City Stay Serviced Apartments?
    Yes. Nearby restaurants include Manjal (5-min walk), Bengal Quay (5-min walk), and Lotus Floating Restaurant (6-min walk).

Recent reviews

Good 6.6 From 49 reviews

Poor 2.0
Extremely disappointed, read my review.
I booked this place to stay with my fiancé, upon arriving at the 'destination' I was looking for the apartment for 45 mins only to be told (when I called) that I need to verify my identity. I did not receive a call or an email prior to my check in for this. The agent wanted to check I won't be having a party/ I was just staying as a couple, which was fine as he is just doing his job but he could not stop expressing this more than 5 times and being frustrated from looking for the apartment for 45 mins in the rain and cold, I asked if he could just run me through the check-in process but it seemed like he wanted to have an argument and debate. spoke in a very disgusting manner, swearing and telling me to go to another apartment. He was extremely unprofessional and very unpleasant to deal with. He hung up on me and was very rude and abrupt because he knew I needed a place to stay and took advantage. The reason for his difficulty, I quote his exact words. 'People with your name have a common problem in throwing parties and trashing the place and vomiting all over especially within your age group'. He discriminated against my age and race. He asked me for a largetransfer to a private bank account for the deposit, I said no at this point because on the check-in information it said that I pay a smaller on-site and did not feel comfortable with his recommendation. My experience here was very stressful to say the least, I have never ever experienced poor customer servi
Abdul, gb1 night trip
Poor 2.0
This place is terrible left
Daniel, gb1 night trip
Exceptional 10.0
3rd time staying here and I gotta say I will no longer go anywhere else for a property. These guys go the extra mile to make sure you have a good stay and all your needs are met. Great communication skills as well to make sure my check in is smooth and checking out is just as easy. Again the secure parking was very good and the apartment is what you would expect in your modern apartment.
gb1 night trip
Exceptional 10.0
Amazing stay from collecting keys to checking out everything went very smooth. Room was perfect and just what I needed everything you would expect in an apartment. Price was good too. Staff very nice and friendly and went the extra mile for my stay and secure parking is available here too
gb1 night trip
Very Good 8.0
Good spacious clean apartment
A large two bed, one with en suite apartment with excellent facilities, I would recommend for more than one night stay, You have to send a deposit of £150.00 before they tell you how to access the keys but if you don`t mind that then its well worth booking. Tesco express near by and restaurants by river, car park space for £20.00 charge
Terry, gb1 night business trip
Exceptional 10.0
Lovely apartment...great staff for assistance...I’ll be definitely returning.
Colin, gb1 night trip
Good 6.0
The check- in was very unpleasant having to wait for a very long time. They asked for my identification when I was on the plane. Should have done so earlier and my poor companion had to wait through the process for nearly 2 hours. They also were not flexible when we need to check out later. Or requested for cleaning in our 2 weeks there. Service can be better really.
sg12 night romance trip
Very Good 8.0
Good value for money
I didn't really like the fact that I had to send a photocopy of my driving license by text message to a man that phoned me asking for confirmation of my identity in order to be provided with the key collection details, but overall everything was fine and this is probably the only criticism I can make, especially in light of the price. I was texted the property details and given very clear instructions about how to collect the keys, which I was able to do very easily, and check-out instructions. Finding the property was easy enough using Google Maps, being only a 15 minute walk from Canary Wharf tube station. The property itself was a small studio flat, which suited what I needed and was spotlessly clean (save the bed's headboard which is old with the material badly damaged- definitely needs replacing). There were teabags and coffee provided, but nothing else (not that I expected anything to be honest - I took my own breakfast). There was one double bed and a camp bed in the living area. You could not sleep four in here as the advert suggested, in fact three would really be a squeeze. A one-night business trip was my purpose and it suited that. I could perhaps stay a week if needed.
Kayleigh, gb1 night business trip
Fair 4.0
Trying to get my £150 deposit back. Awful communication, I’m having to chase. Getting into the apartment was a joke, everything last minute, apartment not ready.
gb2 night trip
Poor 2.0
Won't be going back
Very Poor. Initially they couldn't find my booking and pretty uninteretsed, but redeemd the situation The double bed was broken on one side, the frame has come apart. Luckily it was just me. But the biggest issue was the front door. It coudl not be locked from the outside wwhen i left the aartment. So in effect, the apartment was left open - just push the door. Totally insecure. I could not leave anything in the apartment. Won't be going back
gb2 night business trip

City Stay Serviced Apartments