10/10 Exceptional
I had an excellent and unforgettable time. Great service, friendly staff members, excellent resort.
tolga
tolga, 5-night trip
Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino - Newly Renovated
Puerto Morelos beachfront property with 9 restaurants and free water park
Located on Cancun's sun-kissed coast, Royalton Riviera Cancun offers a luxurious retreat with 9 restaurants serving international cuisine and a beachfront location complete with free cabanas. Treat yourself to hydrotherapy at the spa or snorkeling in the ocean; unwind by one of the 8 outdoor pools or enjoy yoga classes at the gym. Previous guests rave about this resort’s beautiful beach locale and attentive staff.
Good
Popular amenities
- Free breakfast
- Free parking
- Free WiFi
- Restaurant
Main amenities (12)
- Daily housekeeping
- On the beach
- Casino
- 9 restaurants and 4 beach bars
- 2 poolside bars and 3 bars/lounges
- 3 swim-up bars
- Full-service spa
- 8 outdoor pools
- Free water park
- Nightclub
- Free children's club
- Free supervised childcare
Feel at home (6)
- Free cribs/infant beds
- Supervised childcare (free)
- Children's pool
- Children's club (free)
- Playground on site
- Separate bathtub and shower
$375 nightly
$458 total
Mar 20 - Mar 21
Total with taxes and fees
Room options
Showing 22 of 22 rooms
Luxury Junior Suite Ocean View
Highlights
Balcony
Air conditioning
Free cribs/infant beds
Free minibar items
Plasma TV
Ceiling fan
Separate bedroom
Blackout drapes/curtains
- Ocean view
- 560 sq ft
- 1 bedroom
- Sleeps 4
- 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed
Luxury Chairmans Three Bedroom Suite Ocean Front Diamond Club
Highlights
Balcony
Air conditioning
Free cribs/infant beds
Free minibar items
Plasma TV
Ceiling fan
Blackout drapes/curtains
Jetted bathtub
- Ocean view
- 3800 sq ft
- Sleeps 12
- 1 King Bed, 4 Queen Beds and 1 Double Sofa Bed
Luxury Presidential Two Bedroom Suite Ocean View
Highlights
Balcony
Air conditioning
Free cribs/infant beds
Free minibar items
Plasma TV
Ceiling fan
Separate bedroom
Blackout drapes/curtains
- Ocean view
- 1851 sq ft
- 1 bedroom
- Sleeps 8
- 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed
Luxury Presidential One Bedroom Suite Ocean View Diamond Club
Wonderful
Highlights
Balcony
Air conditioning
Free cribs/infant beds
Free minibar items
Plasma TV
Ceiling fan
Separate bedroom
Blackout drapes/curtains
- Ocean view
- 1259 sq ft
- 1 bedroom
- Sleeps 4
- 1 King Bed and 1 Double Sofa Bed
Luxury Suite Ocean View with Terrace Jacuzzi
Good
Highlights
Balcony
Air conditioning
Free cribs/infant beds
Free minibar items
Plasma TV
Ceiling fan
Separate bedroom
Blackout drapes/curtains
- Ocean view
- 592 sq ft
- 1 bedroom
- Sleeps 4
- 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed
Luxury Presidential One Bedroom Suite Ocean View
Very good
Highlights
Balcony
Air conditioning
Free cribs/infant beds
Free minibar items
Plasma TV
Ceiling fan
Separate bedroom
Blackout drapes/curtains
- Ocean view
- 1259 sq ft
- 1 bedroom
- Sleeps 4
- 1 King Bed and 1 Double Sofa Bed
Luxury Presidential One Bedroom Suite Swim Out Diamond Club
Highlights
Balcony
Air conditioning
Free cribs/infant beds
Free minibar items
Plasma TV
Ceiling fan
Separate bedroom
Blackout drapes/curtains
- 1259 sq ft
- 1 bedroom
- Sleeps 4
- 1 King Bed and 1 Double Sofa Bed
Luxury Presidential Two Bedroom Suite Swim Out DC
Highlights
Balcony
Air conditioning
Free cribs/infant beds
Free minibar items
Plasma TV
Ceiling fan
Blackout drapes/curtains
Jetted bathtub
- 1851 sq ft
- Sleeps 8
- 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed
Luxury Junior Suite Swim Out
Good
Highlights
Balcony
Air conditioning
Free cribs/infant beds
Free minibar items
Plasma TV
Ceiling fan
Separate bedroom
Blackout drapes/curtains
- 560 sq ft
- 1 bedroom
- Sleeps 4
- 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed
Luxury Suite with Terrace Jacuzzi
Good
Highlights
Balcony
Air conditioning
Free cribs/infant beds
Free minibar items
Plasma TV
Ceiling fan
Separate bedroom
Blackout drapes/curtains
- Garden view
- 592 sq ft
- 1 bedroom
- Sleeps 4
- 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed
Luxury Chairmans Two Bedroom Suite Ocean Front Diamond Club
Exceptional
Highlights
Balcony
Air conditioning
Free cribs/infant beds
Free minibar items
Plasma TV
Ceiling fan
Blackout drapes/curtains
Jetted bathtub
- Ocean view
- 3207 sq ft
- Sleeps 8
- 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed
Luxury Presidential One Bedroom Suite Ocean View Rooftop Pool
Highlights
Balcony
Air conditioning
Free cribs/infant beds
Free minibar items
Plasma TV
Ceiling fan
Separate bedroom
Blackout drapes/curtains
- Ocean view
- 1259 sq ft
- 1 bedroom
- Sleeps 4
- 1 King Bed and 1 Double Sofa Bed
Luxury Junior Suite
Good
Highlights
Balcony
Air conditioning
Free cribs/infant beds
Free minibar items
Plasma TV
Ceiling fan
Separate bedroom
Blackout drapes/curtains
- Garden view
- 560 sq ft
- 1 bedroom
- Sleeps 4
- 2 Queen Beds and 1 Double Sofa Bed OR 1 King Bed and 1 Double Sofa Bed
Luxury Junior Suite Swim Out Diamond Club
Good
Highlights
Balcony
Air conditioning
Free cribs/infant beds
Free minibar items
Plasma TV
Ceiling fan
Separate bedroom
Blackout drapes/curtains
- 560 sq ft
- 1 bedroom
- Sleeps 4
- 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Bed
Luxury Presidential One Bedroom Suite Swim Out
Good
Highlights
Balcony
Air conditioning
Free cribs/infant beds
Free minibar items
Plasma TV
Ceiling fan
Separate bedroom
Blackout drapes/curtains
- 1259 sq ft
- 1 bedroom
- Sleeps 4
- 1 King Bed and 1 Double Sofa Bed
Luxury Presidential Two Bedroom Suite Swim Out
Highlights
Balcony
Air conditioning
Free cribs/infant beds
Free minibar items
Plasma TV
Ceiling fan
Separate bedroom
Blackout drapes/curtains
- 1851 sq ft
- 1 bedroom
- Sleeps 8
- 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed
Luxury Family Suite Ocean View Diamond Club
Highlights
Balcony
Air conditioning
Free cribs/infant beds
Free minibar items
Plasma TV
Ceiling fan
Separate bedroom
Blackout drapes/curtains
- Ocean view
- 656 sq ft
- 1 bedroom
- Sleeps 4
- 1 King Bed and 1 Double Sofa Bed
Luxury Junior Suite Ocean View Diamond Club
Very good
Highlights
Balcony
Air conditioning
Free cribs/infant beds
Free minibar items
Plasma TV
Ceiling fan
Separate bedroom
Blackout drapes/curtains
- Ocean view
- 560 sq ft
- 1 bedroom
- Sleeps 4
- 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed
Luxury Presidential One Bedroom Suite Diamond Club
Highlights
Balcony
Air conditioning
Free cribs/infant beds
Free minibar items
Plasma TV
Ceiling fan
Separate bedroom
Blackout drapes/curtains
- Garden view
- 1259 sq ft
- 1 bedroom
- Sleeps 4
- 1 King Bed and 1 Double Sofa Bed
Luxury Suite Ocean View with Terrace Jacuzzi Diamond Club
Very good
Highlights
Balcony
Air conditioning
Free cribs/infant beds
Free minibar items
Plasma TV
Ceiling fan
Separate bedroom
Blackout drapes/curtains
- Ocean view
- 592 sq ft
- 1 bedroom
- Sleeps 4
- 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed
Luxury Family Suite Ocean View
Highlights
Balcony
Air conditioning
Free cribs/infant beds
Free minibar items
Plasma TV
Ceiling fan
Separate bedroom
Blackout drapes/curtains
- Ocean view
- 656 sq ft
- 1 bedroom
- Sleeps 4
- 1 King Bed and 1 Double Sofa Bed
Luxury Presidential Two Bedroom Suite Ocean View Diamond Club
Exceptional
Highlights
Balcony
Air conditioning
Free cribs/infant beds
Free minibar items
Plasma TV
Ceiling fan
2 bedrooms
Blackout drapes/curtains
- Ocean view
- 1851 sq ft
- 2 bedrooms
- Sleeps 8
- 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed
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About the neighborhood
Carr Federal 307 Tulum-Cancun Km 332.15, SM31 MZ03, Puerto Morelos, QROO, 77580
About this property
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Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino - Newly Renovated Reviews
Good
8.6
Cleanliness
8.0
Amenities
7.6
Staff & service
8.4
Property conditions & facilities
Popular mentions
FoodService staffRoomRestaurantBeachDrinksBuffetsChildrenFamily friendlyRoom service2/10 Poor
Rude staff, long wait times, and no working internet
Tero
Tero, 6-night trip
4/10 Fair
Wrong room. Check in took forever. Dinner Reservations all gone before we could check in. Really slow on customer service.
Daniel
Daniel, 4-night trip
2/10 Poor
Thank you for choosing to stay with us!
Dear Daniela Patricia Ortiz Mendoza,
We hope your All-In Luxury® experience was as delightful as your presence with us.
We sincerely trust you enjoyed your stay. Could you spare 2 minutes to share your experience?
Your feedback helps future travelers and aids our ongoing improvement.
If a staff member made your stay memorable, please mention them for our recognition program.
Thank you for choosing us. We look forward to welcoming you back to Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino.
DANIELA PATRICIA
DANIELA PATRICIA, 4-night trip
8/10 Very good
The stand out for us was the Expedia support team, especially Yael and Victor who were honestly incredible. We had a number of issues during our stay (the room, the late check out, our return transportation) and Yael and Victor helped us to fix each issue quickly. They were friendly and calm and they went above and beyond to make sure we had everything we needed during our stay, even helping us to secure dinner reservations.
The check in process with the main reception team was not very easy, taking over 2 hours and they downgraded our room which was super frustrating. Fortunately Yael was able to fix it for us!
In terms of the hotel itself, the facilities here are pretty nice, with many pools and a decent à la carte and buffet food offering.
Bethany
Bethany, 2-night trip
10/10 Exceptional
After reading many negative reviews about Royalton Riviera Cancun, we were considering canceling our reservation and booking another hotel. Long story short, we are glad we didn't!
THE FOOD was good except for one meal in 6 days we were there. The buffet had a wide variety and was pretty good overall. Omelettes, tacos, etc were very good. If you are used to American-style brisket, I would steer clear from ordering it there. The Tappanyaki was REALLY good!
THE DRINKS were good, typical, all-inclusive drinks, but was pleased they had Coors Light cans as an option for the refrigerator in the room. The mixologist at the Zen restaurant made the best drink of the trip, a spicy mango cocktail.
THE SERVICE was over the top! Yael was our personal assistant (a perk for booking with Hotels.com). She made dinner reservations for us and even decorated our room as a surprise for my daughter's birthday. She checked in with us to see if we needed anything regularly, (even on her day off!) The waiting staff was very nice and accomodating.
THE BEACH had the most amazing sand! Plenty of chairs on the beach and a couple bars to order drinks from right on the beach. Not enough servers walking the beach but not a big deal since the beach bar was close. A tractor raked up the seaweed every day multiple times.
OVERALL I would recommend this resort. So many people like to post negatives and don't highlight the positives. The positive experiences FAR outweighed any negative ones.
Desarai
Desarai, 6-night trip
8/10 Very good
Personalet man møder alle steder gør det godt.
Joachim
Joachim, 14-night trip
10/10 Exceptional
Hotel novo, excelente estadia! nossa concierge foi extremamente gentil e atenciosa. Áreas comuns nao estavam lotadas, sem fila nos restaurantes, comida e bebidas de alta qualidade. Ponto alto dessa viagem sem duvida foi o hotel.
Marcelo
Marcelo, 8-night trip
10/10 Exceptional
Talib
Talib, 4-night trip
2/10 Poor
Manuel Alejandro
Manuel Alejandro, 4-night trip
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