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Fairmont Mayakoba

Photo gallery for Fairmont Mayakoba

Aerial view
On the beach, white sand, sun loungers, beach umbrellas
5 outdoor pools, pool umbrellas, sun loungers
5 outdoor pools, pool umbrellas, sun loungers
5 outdoor pools, pool umbrellas, sun loungers

Overview of Fairmont Mayakoba

UNESCO Sustainable Travel Pledge

Fairmont Mayakoba

5.0 star property
Beachfront aparthotel in Playa del Carmen with golf course and spa

9.2/10 Superb

1,031 verified Hotels.com guest reviews

Popular amenities

  • Free parking
  • Pool
  • Free WiFi
  • Pet friendly
  • Airport transfer
  • Gym
The price is $537
Price available on 2/5/2023
Map
Ctra Federal Cancun - Playa Del Carmen, Playa del Carmen, QROO, 77710

Room options

About this area

What's nearby

  • On the beach
  • Quinta Avenida - 15 min drive
  • Mamitas Beach - 20 min drive
  • Playa del Carmen Main Beach - 20 min drive
  • Maroma Beach - 18 min drive
  • Playa del Carmen Maritime Terminal - 24 min drive
  • Playacar Golf Club - 28 min drive
  • Xplor Theme Park - 25 min drive
  • Xcaret Eco Theme Park - 28 min drive
  • Ferry to Cozumel - 33 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 44 min drive
  • Cozumel Intl. Airport (CZM) - 13.7 miles/22 km
  • Airport shuttle (surcharge)
  • Area shuttle (surcharge)

Restaurants

  • Casa del Lago - 6 min drive
  • Fonda Argentina - 7 min drive
  • La Brasserie - 8 min drive
  • Koh Thai - 8 min drive
  • Arezzo - 8 min drive

About this property

Fairmont Mayakoba


Property Location
When you stay at Fairmont Mayakoba in Playa del Carmen, you'll be on the beach, within a 15-minute drive of El Camaleon Mayakoba Golf Course and Quinta Avenida. This 5-star resort is 6.3 mi (10.2 km) from Maroma Beach and 7.3 mi (11.8 km) from Mamitas Beach Club.

Rooms
Make yourself at home in one of the 401 air-conditioned rooms featuring LED televisions. Rooms have private furnished balconies or patios. Complimentary wired and wireless Internet access keeps you connected, and satellite programming provides entertainment. Private bathrooms with separate bathtubs and showers feature deep soaking bathtubs and rainfall showerheads.

Amenities
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. After practicing your swing on the golf course, you can dip into one of the 5 outdoor swimming pools. Additional amenities at this resort include complimentary wireless Internet access, concierge services, and babysitting/childcare (surcharge). Getting to nearby attractions is a breeze with the area shuttle (surcharge).

Dining
Enjoy Mexican cuisine at Las Brisas Restaurant, one of the resort's 5 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/café. Relax with a refreshing drink from the poolside bar or one of the 4 bars/lounges. Full breakfasts are available daily for a fee.

Business, Other Amenities
Featured amenities include complimentary wired Internet access, a business center, and limo/town car service. Planning an event in Playa del Carmen? This resort has facilities measuring 40000 square feet (3716 square meters), including a conference center. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free valet parking is available onsite.

Languages

Dutch, English, French, German, Japanese, Portuguese, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows standard cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Follows industry cleaning and disinfection practices of Ecolab (3rd party expert - Global), Safe Travels (WTTC - Global), and Intertek Cristal (3rd party expert - Global)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Property is kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.

At a glance

Arriving/Leaving

  • Check-in time from 3:00 PM - noon
  • Express check-in/out available
  • Early check-in subject to availability
  • Minimum check-in age - 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Babysitting*
  • Children's club*

Pets

  • Pets allowed (dogs only, up to 25 lbs per pet)*
  • Service animals welcome
  • Restrictions apply*
  • Food and water bowls available

Property amenities

Beach

  • On the beach
  • Beach towels
  • Beach umbrellas
  • Beach massages
  • Beach sun loungers

Pool/Spa

  • 5 outdoor pools
  • Umbrellas
  • Sun loungers
  • Spa tub
  • Sauna
  • Steam room
  • Massages
  • Spa services
  • 20 treatment rooms
  • Body scrubs
  • Facials
  • Body wraps
  • Hydrotherapy
  • Couples treatment room(s)
  • Outdoor treatment area
  • Aromatherapy
  • Manicures and pedicures
  • Body treatments

Internet

  • Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site
  • 24-hour roundtrip airport shuttle (surcharge)
  • Airport shuttle on request
  • Area shuttle (surcharge)
  • Limo/town car service

Family friendly

  • Free crib/infant bed
  • Children's pool
  • Playground
  • Babysitting (surcharge)
  • Kid's club (surcharge)

Restaurants on site

  • La Cantina
  • Tauro Steakhouse
  • La Laguna Grill and Bar
  • Ki Beach Bar & Korean BBQ
  • Hix Bar & Lobby Lounge

Food and drink

  • Coffee/tea maker

Dining

  • Full breakfast available for a fee daily: USD 25-32 per person
  • 4 restaurants and 1 coffee shop/cafe
  • 2 bars/lounges, 1 swim-up bar and 1 poolside bar
  • Snack bar/deli
  • Coffee/tea in a common area
  • Room service available

Bedrooms

  • Premium bedding
  • Hypo-allergenic bedding
  • Bed sheets provided
  • Rollaway/extra beds: USD 55.0 per night

Bathrooms

  • Separate bathtub and shower
  • Rainfall showerhead
  • Deep soaking bathtub
  • Slippers
  • Hair dryer
  • Bathrobes
  • Designer toiletries

Living spaces

  • Library

Entertainment

  • LED TV with satellite service
  • Piano
  • Pay movies

Outdoor areas

  • Furnished balcony/patio
  • Terrace
  • Garden
  • Picnic area

Laundry

  • Dry cleaning/laundry service
  • Laundry facilities

Work spaces

  • Business center
  • Computer station
  • Desk
  • Conference center (40000 square feet of space)

Climate control

  • Air conditioning
  • Ceiling fan

Pets

  • Service animals exempt from fees
  • Pet friendly
  • USD 25 per pet per night
  • Up to 25 lbs per pet
  • Welcoming dogs only
  • Food and water bowls are available

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Elevator
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair accessible (with limits)
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible fitness center
  • Designated smoking areas

Services and conveniences

  • Concierge services
  • Tour/ticket assistance
  • Daily housekeeping
  • Safe
  • Multilingual staff
  • Iron/ironing board
  • Phone
  • Luggage storage
  • Safe at front desk
  • Free newspapers

Things to do

  • Health club
  • Outdoor tennis courts
  • Waterslide
  • Scuba diving on site
  • Boat tours on site
  • Rowing/canoeing on site
  • Windsurfing on site
  • Kayaking on site
  • Free bicycle rentals on site
  • Ecotours on site
  • Aerobics classes on site
  • Golf driving range on site
  • Yoga classes on site
  • Parasailing nearby
  • Rafting nearby
  • Golf nearby
  • Theme parks nearby

Safety features

  • Security system
  • Smoke detector
  • Window guards

General

  • 401 rooms
  • 3 floors
  • Connecting/adjoining rooms avaliable

Special features

Spa

Willow Stream Spa has 20 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include facials, body wraps, and body scrubs. The spa is equipped with a sauna, a spa tub, and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.

Dining

La Cantina - This beachfront restaurant serves lunch and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available. Reservations are required.
Tauro Steakhouse - This steakhouse serves dinner only. Guests can enjoy alfresco dining (weather permitting). A children's menu is available. Reservations are required. Open daily.
La Laguna Grill and Bar - This poolside restaurant specializes in Mexican cuisine and serves breakfast, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available. Open daily.
Ki Beach Bar & Korean BBQ - Overlooking the ocean, this diner serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
Hix Bar & Lobby Lounge - Overlooking the garden, this gastropub specializes in sushi and serves dinner and light fare. Guests can enjoy alfresco dining (weather permitting). Open daily.

Awards and affiliations

Green / Sustainable Property
This property participates in Rainforest Alliance Sustainable Tourism Certification, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
This property has signed the UNESCO Sustainable Travel Pledge.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • Resort fee: USD 30.00 per person, per night
  • Resort fee inclusions:
    • Pool access
    • Sporting facilities or equipment
    • In-room bottled water
    • Concierge service
    • Housekeeping
    • Additional inclusions

Optional extras

  • Breakfast costs between USD 25 and USD 32 per person (approximately)
  • Airport shuttle service is offered for an extra charge of USD 256 per vehicle (roundtrip)
  • Area shuttle service is offered for an extra charge

Children & extra beds

  • In-room babysitting is available for an extra charge
  • Rollaway beds are available for USD 55.0 per night
  • Children's club access is available for an extra charge

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of USD 25 per pet, per night

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico) and ALLSAFE (Accor Hotels).

This property affirms that it adheres to the cleaning and disinfection practices of:

  • Ecolab (3rd party expert - Global)
  • Safe Travels (WTTC - Global)
  • Intertek Cristal (3rd party expert - Global)
  • Bureau Veritas (3rd party expert - Global)

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Guests can rest easy knowing there's a smoke detector, a security system, and window guards on site.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards and cash.

Guests booking connecting rooms are advised to contact the hotel regarding availability and high-demand period fees using the information on the booking confirmation.

Also known as

Fairmont Mayakoba
Fairmont Mayakoba Hotel
Fairmont Mayakoba Hotel Playa del Carmen
Fairmont Mayakoba Playa del Carmen
Mayakoba Fairmont
Fairmont Hotel Playa Del Carmen
Fairmont Mayakoba Riviera Maya/Playa Del Carmen, Mexico
Fairmont Playa Del Carmen
Playa Del Carmen Fairmont
Fairmont Mayakoba Resort Playa del Carmen
Fairmont Mayakoba l Carmen
Fairmont Mayakoba Aparthotel
Fairmont Mayakoba Playa del Carmen
Fairmont Mayakoba Aparthotel Playa del Carmen

Frequently asked questions

Does Fairmont Mayakoba offer free cancellation for a full refund?
Yes, Fairmont Mayakoba does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Fairmont Mayakoba ?
As of Jan 28, 2023, prices found for a 1-night stay for 2 adults at Fairmont Mayakoba on Feb 5, 2023 start from $537, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Fairmont Mayakoba ?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Fairmont Mayakoba ?
Yes, there are 5 outdoor pools and a children's pool.
Are pets allowed at Fairmont Mayakoba ?
Yes, dogs are welcome, with a maximum weight of 25 lbs per pet. There's a charge of USD 25 per pet, per night. Service animals are exempt from fees. Food and water bowls are available.
Is parking offered on site at Fairmont Mayakoba ?
Yes, there's free self and valet parking.
Is airport shuttle service offered by Fairmont Mayakoba ?
Yes, an airport shuttle is available. The charge is USD 256 per vehicle roundtrip.
What are the check-in and check-out times at Fairmont Mayakoba ?
You can check in from 3:00 PM - noon. Check-out time is noon. Express check-in and check-out and contactless check-in and check-out are available.
What is there to do at Fairmont Mayakoba and nearby?
Have fun with onsite activities like kayaking, sailing, and windsurfing, and practice your swing at the golf course. Additional recreation onsite includes aerobics, ecotours, and Pilates. Indulge in a treatment at the spa and enjoy a swim in one of the 5 outdoor swimming pools. Fairmont Mayakoba also has 2 bars, a waterslide, and a sauna, as well as a steam room, a picnic area, and a garden.
Are there restaurants at or near Fairmont Mayakoba ?
Yes, there are 4 onsite restaurants, featuring alfresco dining, Mexican cuisine, and garden views. Nearby restaurants include La Brasserie (2.8 mi), Koh Thai (2.8 mi), and Coco's Cabanas (3.3 mi).
Does Fairmont Mayakoba have private spa tubs?
Yes, each apartment has a deep soaking bathtub.
Does Fairmont Mayakoba have any outdoor private spaces?
Yes, each apartment features a furnished balcony or patio.

Reviews

9.2

Superb

9.6/10

Cleanliness

9.4/10

Staff & service

9.1/10

Amenities

9.2/10

Property conditions & facilities

9.5/10

Eco-friendliness

Reviews

4/10 Fair

1-night trip
Verified Hotels.com guest review

8/10 Very Good

Katharina, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

property is gorgeous and massive, staff was very prompt and nice, construction on beach, expected better food for Fairmont.. over all 4 star
vinay, 4-night family trip
Verified Expedia guest review

10/10 Exceptional

Truly loved this resort.....out fourth time here. The room updates look fantastic as well though the bathtubs probably should be updated next. Staff is incredible and the whole ambiance is simply great.
Christopher, 4-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Lindsay, 6-night trip
Verified Expedia guest review

10/10 Exceptional

David, 3-night trip
Verified Expedia guest review

10/10 Exceptional

Excelente opción para familias, el staff es súper amable, fue una excelente experiencia. La comida deliciosa, los precios valen la pena para la calidad y el nivel del servicio. No había salido de ahí cuando ya estaba buscando en mi agenda cuando volver. Muchas gracias
ANA SOFIA, 4-night family trip
Verified Expedia guest review

10/10 Exceptional

Amazing
Ghassan, 6-night trip with friends
Verified Expedia guest review

10/10 Exceptional

Hiromi, 5-night trip
Verified Expedia guest review

10/10 Exceptional

Alexandra Rebecca, 4-night trip
Verified Expedia guest review