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Fairmont Mayakoba, Playa del Carmen

5 stars
Ctra Federal Cancun - Playa Del Carmen KPlaya del CarmenQROO77710Mexico, ‏800-491-6126
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Excellent4.5 / 5
Comfort
Rather comfortable
Amenities
Great amenities
Service
Fantastic service
Value for money
Poor value for money
381See all 381 Hotels.com reviews
From 2,924 reviewsTripAdvisor Traveller Rating

Fairmont Mayakoba, Playa del Carmen

Hotel Info: 866-539-8117

from $238
  • Beach Area Casita Suite, 1 King Bed, Private Pool, Canal View
  • Beach Area Casita, Room, 2 Queen Beds, Canal View
  • Fairmont room ( 2 Double Beds )
  • Fairmont Room, 1 King Bed, Non Smoking, Resort View
  • Fairmont Room, 2 Queen Beds, Non Smoking, Resort View
  • Casita, Deluxe Room, 1 King Bed, Non Smoking, Garden View
  • Casita, Deluxe Room, 2 Queen Beds, Non Smoking, Garden View
  • Casita Signature, 1 King Bed, Non Smoking, Canal View
  • Casita Signature, 2 Queen Beds, Non Smoking, Canal View
  • Casita Signature, Suite, 1 King Bed with Sofabed, Non Smoking, Canal View
  • Fairmont room ( 1 King Bed )
  • Deluxe Casita Room ( 2 Double Beds )
  • Bambu Suite, 1 King Bed, Private Pool, Canal View
  • Beach Area Casita, Room, 1 King Bed, Canal View
  • Casita Signature, Suite, 1 King Bed with Sofabed, Non Smoking, Canal View
  • El Camaleon Presidential Suite, 1 King Bed, Private Pool, Ocean View
  • Tortuga Presidential Suite, 1 King Bed, Private Pool, Canal View
  • Coral Suite, 1 King Bed, Private Pool, Canal View
  • Casita Suite, 1 King Bed, Private Pool, Canal View
  • Fairmont room
  • Signature Casita Room ( 1 King Bed )
  • Fairmont Special Deal
  • Deluxe Casita Room ( 1 King Bed )
  • Signature Casita
  • Suite
  • Signature Casita Suite (1 King Bed )
  • Signature Casita Suite
  • Signature Casita Room ( 2 Double Beds )
  • Beach Area Casita, Room, 2 Queen Beds, Canal View

At a glance

Key facts

Hotel size

  • This hotel has 401 rooms
  • This hotel is arranged over 3 floors

Arriving/leaving

  • 24-hour check-in
  • Check-out time is noon
  • Express check-in/out

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

Travelling with others

Children

  • Babysitting/childcare *

  • Children's club *

Pets

  • Pets allowed (dogs only) *

  • Restrictions apply *

  • Up to 25 lb

Internet

  • Free WiFi and wired Internet access in public areas

  • Free WiFi and wired Internet access in rooms

Transportation

Transfers

  • Airport shuttle *

Parking

  • Free valet parking

Offsite

  • Area shuttle *

Other information

  • All-inclusive rates available

Also known as

  • Fairmont Mayakoba
  • Fairmont Mayakoba Hotel
  • Fairmont Mayakoba Hotel Playa del Carmen
  • Fairmont Mayakoba Playa del Carmen
  • Mayakoba Fairmont
  • Fairmont Hotel Playa Del Carmen
  • Fairmont Mayakoba Riviera Maya/Playa Del Carmen, Mexico
  • Fairmont Playa Del Carmen
  • Playa Del Carmen Fairmont

Policies

Guests traveling with pets must contact the resort after booking via this Web site and before arrival. The resort will send a confirmation.
Guests booking connecting rooms are advised to contact the hotel regarding availability and high-demand period fees using the information on the booking confirmation.

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

Mandatory fees

You’ll be asked to pay the following charges at check in or check out:

  • Resort fee: USD 20.00 per person, per night

Resort fee inclusions:

  • Pool access
  • Sporting facilities or equipment
  • Children's club/arcade access
  • Shuttle service
  • Internet access (may be limited)
  • In-room bottled water
  • Concierge/valet service
  • Parking
  • Housekeeping
  • Additional inclusions

Inclusions may be listed elsewhere on the page as free or for a surcharge.

Optional extras

Rollaway beds are available for USD 55.00 per night

Breakfast costs between USD 25 and USD 32 per person (approximately)

Children's club access is available for an extra charge

Babysitting/childcare is available for an extra charge

Pets are allowed for an extra charge of USD 25 per pet, per night

Airport shuttle service is offered for an extra charge of USD 256 per vehicle (roundtrip)

Area shuttle service is offered for an extra charge

In the hotel

Taking the kids?
  • Children's club (surcharge)
  • In-room childcare (surcharge)
  • Supervised childcare/activities (free)
Food and drink
  • Breakfast (surcharge)
  • 4 restaurants
  • 2 coffee shops/cafés
  • Swim-up bar
  • Poolside bar
  • 24-hour room service
  • Coffee/tea in a common area
Things to do
  • On private beach
  • Beach sun loungers
  • Number of outdoor pools - 5
  • Children's pool
  • Fitness facilities
  • Outdoor tennis court
  • Full-service spa
  • Spa treatment room(s)
  • Beach umbrellas
  • Swim-up bar
  • Health club
  • Steam room
  • Beach towels
  • Pool sun loungers
  • Sauna
  • Pool umbrellas
Working away
  • Business center
  • Number of meeting rooms - 18
  • Conference space
  • Meeting rooms 6
  • Conference space size (feet) - 40000
  • Conference space size (meters) - 3716
  • Conference center
  • Computer station
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Limo or Town Car service available
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Elevator/lift
  • ATM/banking
  • Safe-deposit box at front desk
  • Designated smoking areas
  • Garden
  • Picnic area
  • Terrace
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Ceiling fan
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board
Sleep well
  • Hypo-allergenic bedding available
  • Turndown service
  • Premium bedding
Things to enjoy
  • Furnished balcony or patio
Freshen up
  • Private bathroom
  • Deep soaking bathtub
  • Rainfall showerhead
  • Designer toiletries
  • Hair dryer
Be entertained
  • LED TV
  • Pay movies
  • Premium TV channels
Stay connected
  • Desk
  • Free newspaper
  • Free WiFi
  • Phone
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

All inclusive

All-inclusive room rates at Fairmont Mayakoba are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).
Not included

  • Gratuities
  • Taxes

Dining

Las Brisas Restaurant - This beachfront restaurant serves breakfast, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Reservations are required.

El Puerto - This restaurant specializes in seafood and serves breakfast, lunch, and dinner. Guests can enjoy alfresco dining (weather permitting).

La Laguna Grill and Bar - This poolside restaurant serves breakfast, lunch, and dinner. Guests can enjoy alfresco dining (weather permitting).

Cafe Maya - This café is located by the pool.

Recreation

On Site

  • Fitness facilities
  • Health club
  • Outdoor tennis court
  • Sauna
  • Steam room
  • Fitness classes on site
  • Free bicycles on site
  • Ecotours on site
  • Golf lessons on site
  • Golf driving range on site
  • Hiking/biking trails on site
  • Kayaking on site
  • Pilates classes on site
  • Playground on site
  • Rowing or canoeing on site
  • Yoga classes/instruction on site

Nearby

  • Golfing nearby
  • Parasailing nearby
  • Rafting nearby
  • Sailing nearby
  • Scuba diving nearby
  • Snorkeling nearby
  • Windsurfing nearby

Fairmont Mayakoba, Playa del Carmen’s small print

Also known as

  • Fairmont Mayakoba
  • Fairmont Mayakoba Hotel
  • Fairmont Mayakoba Hotel Playa del Carmen
  • Fairmont Mayakoba Playa del Carmen
  • Mayakoba Fairmont
  • Fairmont Hotel Playa Del Carmen
  • Fairmont Mayakoba Riviera Maya/Playa Del Carmen, Mexico
  • Fairmont Playa Del Carmen
  • Playa Del Carmen Fairmont

Policies

Guests traveling with pets must contact the resort after booking via this Web site and before arrival. The resort will send a confirmation.
Guests booking connecting rooms are advised to contact the hotel regarding availability and high-demand period fees using the information on the booking confirmation.

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

Mandatory fees

You’ll be asked to pay the following charges at check in or check out:

  • Resort fee: USD 20.00 per person, per night

Resort fee inclusions:

  • Pool access
  • Sporting facilities or equipment
  • Children's club/arcade access
  • Shuttle service
  • Internet access (may be limited)
  • In-room bottled water
  • Concierge/valet service
  • Parking
  • Housekeeping
  • Additional inclusions

Inclusions may be listed elsewhere on the page as free or for a surcharge.

Optional extras

Rollaway beds are available for USD 55.00 per night

Breakfast costs between USD 25 and USD 32 per person (approximately)

Children's club access is available for an extra charge

Babysitting/childcare is available for an extra charge

Pets are allowed for an extra charge of USD 25 per pet, per night

Airport shuttle service is offered for an extra charge of USD 256 per vehicle (roundtrip)

Area shuttle service is offered for an extra charge

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

Excellent 4.5 /5 from 381 reviews

Fairmont Mayakoba, Playa del Carmen
Outstanding5.0 / 5
Although all the staff was super friendly, the beach service was very slow - it took 30-60 minutes to get a bottle of water and a snack.
3 night family trip
Fairmont Mayakoba, Playa del Carmen
Outstanding5.0 / 5
Just perfect.
1 night family trip
Fairmont Mayakoba, Playa del Carmen
Outstanding5.0 / 5
All good
4 night family trip
Fairmont Mayakoba, Playa del Carmen
Outstanding5.0 / 5
Great experience
The best place in the riviera maya
4 night romance trip
Fairmont Mayakoba, Playa del Carmen
Good3.0 / 5
Ruined family vacation in Mayakoba
The hotel is OK, nothing special. Very good service from all the personnel. However, our family stay, planned eight months before was ruined by the hotel being 95% occupied by a huge convention. people drinking and screaming in the pools, pool closure, loud party, restaurants closed, etc., etc. Had we known, we would have stayed elsewhere. The hotel did make a discount on our final bill but that does not improve the fact that we were overpowered by these loud people that ruined our vacation. Never again. Loved the Banyan Tree and the Rosewood where we ended having dinner twice in each hotel to escape the loud mob at the Fairmont!! All three hotels are located in the Mayakoba resort. Also, in spite of requesting a room close to the lobby and the elevator as I am slightly handicapped, we had to walk for miles to get to breakfast, to the beach, to the lobby, etc., etc. Not for me or for anyone that is slightly handicapped for that matter !! None of the three hotels are actually on the beach but rather in the middle of the jungle. Only the most expensive romos/suites are on the beach. Will not return.
1 night family trip

See all reviews

Fairmont Mayakoba, Playa del Carmen

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