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Hard Rock Hotel Riviera Maya - Adults Only - All Inclusive, Riviera Maya

4.5 stars
Carretera Cancun-Chetumal KM 72Riviera Maya, Puerto AventurasQROO77710Mexico, ‏‎800-491-6126
Best Price GuaranteeIf you find a better price on the same exact stay within 7 days of booking, we’ll match it. See our ‘User Terms’ for details and recent changes.
Excellent4.2 / 5
  • The adult only side (Heaven) was very clean but lacked access to some facilities that are…Jun 20, 2016
  • ** TWO SIDES OF THE RESORT (ADULTS ONLY - HEAVEN ) AND THE OTHER SIDE FOR FAMILYS **…Jun 9, 2016
58See all 58 Hotels.com reviews
From 4,868 reviewsTripAdvisor Traveller Rating

Hard Rock Hotel Riviera Maya - Adults Only - All Inclusive, Riviera Maya

Hotel Info: 866-539-8117

from $403
  • Deluxe Gold king bed PURE
  • Deluxe Room (Platinum Sky Terrace)
  • Deluxe Platinum Sky Terrace, one king bed
  • Deluxe Gold king bed
  • Rock Suite Platinum
  • Rock Royalty Level - Deluxe platinum, 1 king bed
  • Deluxe Room
  • Deluxe Platinum Grand sky Terrace
  • Deluxe Diamond, one king bed
  • Deluxe Gold, two double beds
  • Deluxe Gold, 2 double beds, PURE

At a glance

Key facts

Hotel size

  • This hotel has 577 rooms
  • This hotel is arranged over 3 floors

Arriving/leaving

  • 24-hour check-in
  • Check-out time is Noon
Airport shuttle service is available on request. Contact the property in advance to make arrangements.

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 18

Travelling with others

Children

  • No cribs (infant beds)

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transportation

Transfers

  • Airport shuttle (available on request) *

Parking

  • Free valet parking

Other information

  • Caters to adults only
  • All-inclusive (taxes and gratuities included)
  • Resort fee included

Also known as

  • Hard Rock Hotel Riviera Maya Adults Only All Inclusive
  • Hard Rock Riviera Maya Adults Only
  • Hard Rock Riviera Maya Adults Only Puerto Aventuras

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Mandatory fees

The charges below are included in the total price displayed:

  • Resort fee

Optional extras

Airport shuttle service is offered for an extra charge of USD 90.00 per room (roundtrip)

In the hotel

Food and drink
  • Free breakfast
  • 9 restaurants
  • 3 bars/lounges
  • 2 coffee shops/cafés
  • Poolside bar
  • 24-hour room service
Things to do
  • On private beach
  • Beach sun loungers
  • Number of outdoor pools - 3
  • Indoor pool
  • Fitness facilities
  • Outdoor tennis courts - 2
  • Full-service spa
  • Spa treatment room(s)
  • Fitness classes on site
  • Basketball on site
  • Pilates classes on site
  • Volleyball on site
  • Golfing nearby
  • Nightclub
  • Beach umbrellas
  • Pool sun loungers
  • Tennis on site
  • Spa tub
  • Beach towels
Working away
  • Business center
  • Meeting rooms 5
Services
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Elevator/lift
  • ATM/banking
  • Designated smoking areas
  • Garden
  • Terrace
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower

In the room

Home comforts
  • Air conditioning
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board
Sleep well
  • Turndown service
  • Premium bedding
Things to enjoy
  • Private spa tub
  • Balcony
Freshen up
  • Private bathroom
  • Jetted bathtub
  • Designer toiletries
  • Hair dryer
Be entertained
  • LCD TV
  • Premium TV channels
Stay connected
  • Desk
  • Free WiFi
  • Phone
Food and drink
  • Refrigerator
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Special features

All inclusive

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included.
Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)

Activities and facilities/equipment
All non-motorized water sports are included.

Water activities
  • Kayaking
  • Snorkeling

Land activities
  • Bicycling
  • Tennis

Entertainment
  • Onsite entertainment and activities
  • Access to onsite clubs
  • Onsite live performances

Not included
  • Golf green fees

Spa

Rock Spa has massage/treatment rooms. Services include massages, facials, and body treatments. The spa is equipped with a steam room. A variety of treatment therapies are provided, including hydrotherapy.

Dining

Toro - This restaurant specializes in international cuisine and serves lunch and dinner.

Ciao - This restaurant specializes in Italian cuisine and serves breakfast and dinner.

Le Petit Cochon - This restaurant specializes in French cuisine and serves dinner only.

Los Gallos - This restaurant specializes in Mexican cuisine.

Dive - This poolside bar serves light fare only.

Hard Rock Hotel Riviera Maya - Adults Only - All Inclusive, Riviera Maya’s small print

Also known as

  • Hard Rock Hotel Riviera Maya Adults Only All Inclusive
  • Hard Rock Riviera Maya Adults Only
  • Hard Rock Riviera Maya Adults Only Puerto Aventuras

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Mandatory fees

The charges below are included in the total price displayed:

  • Resort fee

Optional extras

Airport shuttle service is offered for an extra charge of USD 90.00 per room (roundtrip)

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

Excellent 4.2 /5 from 58 reviews

Hard Rock Hotel Riviera Maya - Adults Only - All Inclusive, Riviera Maya
Outstanding5.0 / 5
Best vacation ever
Amazing hotel, great food! Love the customer service. 10 times better than punts cana
4 night romance trip
Hard Rock Hotel Riviera Maya - Adults Only - All Inclusive, Riviera Maya
Good3.0 / 5
Very disappointing!
Staff was not the nicest! Felt as if we were an inconvience than a guest- very disappointing!
2 night trip with friends
Hard Rock Hotel Riviera Maya - Adults Only - All Inclusive, Riviera Maya
Excellent4.0 / 5
New Year's Vacation in Hard Rock Riviera Maya
Everything was top notch and brand new, food amazing, service was incredible, I've never seen a hotel with so many people working there that are extremely nice and friendly, everyone from the waiters, to the staff fixing the pools, etc always said hi and went out of their way to make sure we had everything we needed and made our stay super comfortable. The only thing that could've been better was the beach, but overall food was amazing.
5 night trip with friends
Hard Rock Hotel Riviera Maya - Adults Only - All Inclusive, Riviera Maya
Outstanding5.0 / 5
Beautiful Resort
Beautiful Resort! Restaurants and pools were great. Not the best location on the beach so they have man made lagoons instead.
3 night romance trip
Hard Rock Hotel Riviera Maya - Adults Only - All Inclusive, Riviera Maya
Good3.0 / 5
Good Service
I didn't care for the rooms or common area decor, and the food is only so-so.Staff is very nice.
5 night family trip

See all reviews

Hard Rock Hotel Riviera Maya - Adults Only - All Inclusive, Riviera Maya

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