6/10 Good
31 Dec 2022
Unhappy travelers
When we made the reservations it was for 2 rooms ~ 4 adults and 5 children. Handicap amenities were requested. We were able to check in early and very thankful we were. They had myself on the ground floor, understandable as there was no elevator and I struggle walking up and down steps. The problem, they put our family upstairs on the opposite end. When we questioned that, the front desk checked and there was a connecting room next to the handicap room. Only difference was our room had a king bed and the other had 2 queen size beds. She changed the room to the connecting room, which should have been done to begin with. The shower stool was VERY wobbly! When we showered, one corner sloped so you had the River Nile and half the floor was soaked! No breakfast as on-line stated we would receive each day. Overall, we will NOT be staying here when we go back to Gatlinburg this summer!! Respectfully Submitted!
John
John, 2-night family trip
Verified Hotels.com guest review