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Brookside Resort by FairBridge, Gatlinburg

2.5 stars
463 E ParkwayGatlinburgTN37738United States of America, 800-491-6126
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Good3.4 / 5
Location
Great location
Pool
Great pool
Vibe
Vibe is not too good
WiFi
WiFi system needs upgrading
477See all 477 Hotels.com reviews
From 891 reviewsTripAdvisor Traveller Rating

Brookside Resort by FairBridge, Gatlinburg

Hotel Info: 866-539-8117

from $65
  • Honeymoon Suite
  • Riverside Room - 2 Double Beds
  • Riverside Deluxe 2-Queen Beds with Fireplace
  • Riverside Deluxe King with Fireplace

At a glance

Key facts

Hotel size

  • This hotel has 100 rooms
  • This hotel is arranged over 4 floors

Arriving/leaving

  • Check-in time 4 PM-midnight
  • Check-out time is 11 AM
  • Express check-out
The front desk is open during the following times:
  • Sunday - Thursday: 8 AM - midnight
  • Friday - Saturday: 6 AM - 6 AM
This property's reception is open 24 hours Friday and Saturday and until midnight Sunday - Thursday. Guests planning to arrive outside of normal check-in hours must contact this property in advance to arrange check-in. Please contact the office using the information on the reservation confirmation received after booking.

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 21

Travelling with others

Children

  • Children (18 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transportation

Parking

  • Free self parking

  • Free RV/bus/truck parking

Offsite

  • Area shuttle within 0.1 mi *

Other information

  • Smoke-free property

Also known as

  • Brookside FairBridge
  • Brookside FairBridge Gatlinburg
  • Brookside Resort FairBridge
  • Brookside Resort FairBridge Gatlinburg

Policies

Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation.

Optional extras

Rollaway beds are available for an additional charge

Cribs/Infant beds are available for USD 10.00 per night

Area shuttle service is offered for an extra charge

In the hotel

Food and drink
  • Free hot/cold buffet breakfast daily
  • Barbecue grills
Things to do
  • Number of outdoor pools - 2
  • Outdoor seasonal pool
  • Fitness facilities
  • Children's pool
Working away
  • Conference space
  • Conference space size (feet) - 4000
  • Conference space size (meters) - 372
  • Conference center
Services
  • Tours/ticket assistance
  • Laundry facilities
  • Luggage storage
  • Wedding services
Facilities
  • Number of buildings/towers - 5
  • Elevator/lift
  • Safe-deposit box at front desk
  • Garden
  • Picnic area
  • Fireplace in lobby
  • Television in common areas
Accessibility
  • Accessible bathroom
  • In-room accessibility

In the room

Home comforts
  • Air conditioning
  • Coffee/tea maker
Sleep well
  • Blackout drapes/curtains
  • Premium bedding
Things to enjoy
  • Individually decorated
  • Furnished balcony
Freshen up
  • Private bathroom
  • Shower/tub combination
  • Free toiletries
  • Hair dryer (on request)
Be entertained
  • Flat-screen TV
  • Premium TV channels
Stay connected
  • Desk
  • Free WiFi
  • Free local calls
Food and drink
  • Refrigerator
  • Microwave
More
  • Daily housekeeping
  • In-room safe
  • Access via exterior corridors

Special features

Recreation

On Site

  • Fitness facilities
  • Basketball on site
  • Fishing on site
  • Playground on site
  • Volleyball on site

Nearby

  • Free bicycles nearby
  • Golf lessons available nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Mountain biking nearby
  • Rafting nearby
  • Ski lessons available nearby
  • Ski equipment rental shops nearby
  • Cross-country skiing nearby
  • Downhill skiing nearby
  • Sledding nearby
  • Snow tubing nearby
  • Snowboarding nearby
  • Water skiing nearby

Brookside Resort by FairBridge, Gatlinburg’s small print

Also known as

  • Brookside FairBridge
  • Brookside FairBridge Gatlinburg
  • Brookside Resort FairBridge
  • Brookside Resort FairBridge Gatlinburg

Policies

Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation.

Optional extras

Rollaway beds are available for an additional charge

Cribs/Infant beds are available for USD 10.00 per night

Area shuttle service is offered for an extra charge

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

Good 3.4 /5 from 477 reviews

Brookside Resort by FairBridge, Gatlinburg
Good3.0 / 5
The bed just flat out sucked! I reserved the room for 2 nights for a wedding, after the wedding and reception that ended at 8:00pm I choose to not stay he night there again and start the 8.5 hour drive home.
2 night trip
Brookside Resort by FairBridge, Gatlinburg
Good3.0 / 5
Rooms very out dated very dusty clumps hangiing from ceiling fan.bath tub stained carpet very old. Cracks in door . tv had bad picture. Over all comfortable just not the cleanest place we have stayed at. Should be $40 room breakfast was lousy. Would not stay here again. We were charged more then what was agreed upon during check in. Was told a certain amount and handed her the card then noticed on computer we were charged more then she said. Went to front desk and they could not explain or produce a receipt. ???? Wanted to check out day earlier but were refused refund with out 48 hour notice. Never again read reviews first
3 night romance trip
Brookside Resort by FairBridge, Gatlinburg
Excellent4.0 / 5
Quiet and cozy
Loved the hotel, although it said it was close to the Ripleys aquarium. It's not that close if you plan on walking during your stay! The only complaint I have is that the bed could be more comfortable, it was a little worn out and hard.
2 night romance trip
Brookside Resort by FairBridge, Gatlinburg
Excellent4.0 / 5
The hotel is great for the price. Room was comfortable, bathroom could use some updating. The picture of the resort is a little deceiving. The young lady who checked us in on Thursday was nice and gave helpful information on where to see the best views of the mountains. The lady who worked on Saturday morning (11/12/16) was not friendly at all and would not print out a receipt due to me booking online. I have booked online many times and have always received a receipt. I will more than likely stay elsewhere but cannot complain overall for the price.
2 night family trip
Brookside Resort by FairBridge, Gatlinburg
Outstanding5.0 / 5
A Great Vacation
We were a little concerned about booking at Brookside Resort due to some of the reviews we read prior to booking. Our room had been newly renovated and we were the first ones to use it post renovation. The rooms are HUGE. The hotel is older but I liked the rustic charm. The bathroom was wonderful with a large soaking tub, walk in shower, and stone sink. I loved the tile floor. It looked like wood. The bed was very comfortable with plenty of pillows. The microwave, coffee maker and refrigerator (kitchenette) were a nice convenience. We never got around to using the wood burning fireplace but enjoyed the babbling brook behind our room. We also ate breakfast a few times. It was a no frills breakfast but I enjoyed the bear waffles. I also have to commend the staff (especially Denise and Melissa) for making us feel so welcome. I really enjoyed our morning bantering. I also liked the location of this hotel. Not too close to downtown, but not too far away. We will be back to see them again.
7 night romance trip

See all reviews

Brookside Resort by FairBridge, Gatlinburg

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