Moon Palace Cancun - All-Inclusive
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Reviews
Popular amenities
- Free breakfast
- Airport transfer
- Free parking
- Free WiFi
Why we love this property



Room options
Check availability for these dates
View all photos for Superior Governor Suite

Superior Governor Suite
- Ocean view
- 968 sq ft
- 1 bedroom
- Sleeps 5
- 1 King Bed
- Free WiFi
View all photos for Swim Up Suite

Swim Up Suite
- Garden view
- 484 sq ft
- 1 bedroom
- Sleeps 5
- 1 King Bed
- Free WiFi
View all photos for Superior Two Bedroom Presidential Suite

Superior Two Bedroom Presidential Suite
- Sea view
- 1798 sq ft
- 2 bedrooms
- Sleeps 7
- 1 King Bed and 2 Double Beds
- Free WiFi
View all photos for Superior Honeymoon Suite - King Size Bed

Superior Honeymoon Suite - King Size Bed
- Partial sea view
- 484 sq ft
- 1 bedroom
- Sleeps 2
- 1 King Bed
- Free WiFi
View all photos for Superior Two Bedroom Suite Golf Course View

Superior Two Bedroom Suite Golf Course View
- Golf view
- 928 sq ft
- 2 bedrooms
- Sleeps 7
- 1 King Bed and 2 Double Beds
- Free WiFi
View all photos for Superior Deluxe Garden View

Superior Deluxe Garden View
- Garden view
- 484 sq ft
- 1 bedroom
- Sleeps 2
- 1 King Bed OR 2 Double Beds
- Free WiFi
View all photos for Superior Deluxe Garden View (Book 4 nights, Get 2 nights in Punta Cana)

Superior Deluxe Garden View (Book 4 nights, Get 2 nights in Punta Cana)
- Garden view
- 484 sq ft
- Sleeps 4
- 1 King Bed OR 2 Double Beds
- Free WiFi
View all photos for Superior Deluxe Ocean View - Book 4 nights, get 2 free in Punta Cana

Superior Deluxe Ocean View - Book 4 nights, get 2 free in Punta Cana
- Ocean view
- 484 sq ft
- Sleeps 4
- 1 King Bed OR 2 Double Beds
- Free WiFi
View all photos for Three-Bedroom Villa with Golf Course View

Three-Bedroom Villa with Golf Course View
- Golf view
- 1380 sq ft
- 3 bedrooms
- Sleeps 8
- 2 King Beds and 2 Double Beds
- Free WiFi
View all photos for Superior Family Deluxe - Kids & Teens Stay Free

Superior Family Deluxe - Kids & Teens Stay Free
- Garden view
- 968 sq ft
- 2 bedrooms
- Sleeps 7
- 1 King Bed and 2 Double Beds
- Free WiFi
View all photos for Superior Deluxe Garden View - Kids & Teens Stay Free

Superior Deluxe Garden View - Kids & Teens Stay Free
- Garden view
- 484 sq ft
- 1 bedroom
- Sleeps 5
- 1 King Bed OR 2 Double Beds
- Free WiFi
View all photos for Superior Deluxe Ocean View - Kids & Teens Stay Free

Superior Deluxe Ocean View - Kids & Teens Stay Free
- Ocean view
- 484 sq ft
- 1 bedroom
- Sleeps 5
- 1 King Bed OR 2 Double Beds
- Free WiFi
View all photos for Superior Junior Suite Golf Course View with Golf Cart Included

Superior Junior Suite Golf Course View with Golf Cart Included
- Golf view
- 700 sq ft
- 1 bedroom
- Sleeps 2
- 1 King Bed
- Free WiFi
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About the neighborhood

What's nearby
- Grand Outlet Riviera Maya - 9 min walk - 0.8 km
- Xoximilco - 10 min walk - 0.9 km
- Moon Palace Golf Club - 16 min walk - 1.3 km
- El Tinto Golf Course - 2 min drive - 3.2 km
- Delfines Beach - 24 min drive - 20.7 km
Getting around
- Cancun Intl. Airport (CUN) - 8 min drive
- Tulum Intl. Airport (TQO) - 131 min drive
- Airport shuttle (surcharge)
Restaurants
- Lobby Bar - 7 min drive
- Grand Lobby Bar - 6 min drive
- The Grill - 9 min drive
- Grand Central Buffet - 7 min drive
- Cafe Bistro - 7 min drive
About this property
Moon Palace Cancun - All-Inclusive
All inclusive
This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities are included and additional gratuities at guests' discretion are accepted.
Food and beverages
All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)
In-room liquor dispensers
Meals and beverages at companion properties
Activities and facilities/equipment
All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.
Water activities
Kayaking
Land activities
Fitness facilities
Miniature golf
Soccer
Volleyball
Kids club
Lessons/classes/games
Aerobics
Bartending
Dancing
Pilates
Water fitness
Yoga
Entertainment
Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances
Theme parties
At a glance
Hotel size
- 1334 rooms
- Arranged over 3 floors
Arriving/Leaving
- Check-in start time: 3 PM; Check-in end time: anytime
- Minimum check-in age: 18
- Check-out time is noon
Special check-in instructions
- This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
- Front desk staff will greet guests on arrival at the property
- The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
- For any questions, please contact the property using the information on the booking confirmation
- Information provided by the property may be translated using automated translation tools
- This property comprises 2 sections, Moon Palace Nizuc and Moon Palace Sunrise. Guestrooms are assigned in either section prior to check-in and guests will be notified of their room location upon arrival at the resort. Guests have access to facilities and services at both sections of the resort.
- Guests must show proof of child age at check-in. In the event the child's age differs from that in the booking reservation, the hotel may charge the difference in rate.
Required at check-in
- Credit card, debit card, or cash deposit required for incidental charges
- Government-issued photo ID may be required
- Minimum check-in age is 18
Children
- Up to 2 children (3 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
- No cribs (infant beds)
- Free supervised childcare
- Free children's club
Pets
- Pets not allowed
- Service animals welcome
Internet
- Free WiFi in public areas
- Free WiFi in rooms (speed: 50+ Mbps)
Parking
- Free uncovered onsite self parking
- Free uncovered onsite valet parking
Transfers
- Airport shuttle on request (available 24 hours)*
Other information
- Designated smoking areas
Property amenities
Food and drink
- Free buffet breakfast each morning
- 16 restaurants
- 11 bars/lounges
- 3 swim-up bars
- 2 coffee shops
- Poolside bar
- Coffee/tea in a common area
- Free daily reception
- 24-hour room service
- Snack bar/deli
- Water dispenser
Traveling with children
- Children stay free (see details)
- Free children's club
- Children's pool
- Waterslide
- Mini golf
- Playground
- Free supervised childcare/activities
- Children's games
- Toys
- Lifeguard on site
What to do
- On the beach
- Free beach club
- Tennis
- Beach yoga
- Fitness classes
- Pilates classes
- Beach volleyball
- Basketball
- Golf lessons
- Golfing
- Mini golf
- Kayaking
- Windsurfing
- Concerts/live shows
- Evening entertainment
- Shopping
- Pool table
- Foosball
- Table tennis
- Hiking/biking trails nearby
- Parasailing nearby
- Scuba diving nearby
Services
- 24-hour front desk
- Concierge services
- Tour/ticket assistance
- On-site car rental
- Dry cleaning/laundry services
- Hair salon
- Luggage storage
- Wedding services
- Multilingual staff
- Porter/bellhop
- Beach sun loungers
- Beach towels
- Beach umbrellas
- Golf cart on site
- Pool loungers
- Pool umbrellas
- Water sports equipment
- Romance packages
Facilities
- 16 buildings/towers
- ATM/banking
- Safe-deposit box at front desk
- Garden
- Terrace
- Television in common areas
- Fitness center
- Golf course on site
- Golf driving range on site
- 7 outdoor pools
- Designer stores on site
- Arcade/game room
- Bicycle parking
- Full-service spa
- Golf clubhouse on site
- Golf pro shop on site
- 5 outdoor pickleball courts
- Marina
- Nightclub
- 2 outdoor tennis courts
- Sauna
- Massage/treatment rooms
- Steam room
- Waterslide
- Locally sourced food is prioritized
- At least 80% organic food
- Vegan dining options
- Vegetarian dining options
- Annual offsets purchased for at least 10% of carbon footprint
- Humane treatment of captive wild animals
- Locally-owned & organized tours & activities
- Local artist showcase
- Some profits reinvested in community and sustainability
- Local culture & ecosystem education
- Double-glazed windows
- Uses some LED lighting
- Comprehensive food waste policy
- Waste recycling policy
- Lockers available
- Banquet hall
- Outdoor entertainment area
- Outdoor furniture
Accessibility
- Elevator
- Elevator door width (inches): 78
- Wheelchair-accessible public washroom
- Wheelchair-accessible concierge desk
- Wheelchair-accessible path to elevator
- Wheelchair-accessible spa
- Wheelchair-accessible pool
- Wheelchair-accessible restaurant
- Accessible shuttle
- Accessible airport shuttle
- Handrails in stairways
- Stairway handrail height (inches): 24
- Front entrance ramp
- Wheelchairs available on site
- Visual fire alarm
- Well-lit path to entrance
- Stair-free path to entrance
- Smooth flooring in room
Room amenities
Be entertained
- 55-inch Smart TV
- Satellite TV channels
- Pay movies
Home comfort
- Air conditioning (climate-controlled)
- Free stocked minibar
- Espresso maker
- Bathrobes and slippers
- Iron/ironing board
- Window screens
Sleep well
- Hypo-allergenic bedding
- Down comforter
- Blackout drapes/curtains
- Soundproofed rooms
- Turndown service
- Premium bedding
- Memory foam mattress
What to enjoy
- Private indoor hot tub
- Balcony
Freshen up
- Private bathroom
- Separate bathtub and shower
- Free toiletries
- Hair dryer
- Towels
- Toothbrush and toothpaste (on request)
- Toilet paper
Stay connected
- Desk
- Free WiFi (speed of 50+ Mbps)
- Free long-distance and local calls
- Desk chair
Food and drink
- Champagne service
- Meal delivery service
- Free bottled water
More
- Daily housekeeping
- In-room safe (laptop compatible)
- Connecting/adjoining rooms available
- Energy-saving switches
- Uses some LED lighting
- Recycling
- Water-efficient showers only
- Water-efficient toilets only
- Restaurant dining guide
Special features
Spa
The spa is open daily. Guests under 18 years old are not allowed in the spa.
Dining
Awards and affiliations
Fees & policies
Optional extras
- Airport shuttle service is offered for an extra charge of USD 26 per person (roundtrip)
Children & extra beds
- Airport shuttle service for children up to age 17 costs USD 26 (roundtrip)
Pool, spa, & gym (if applicable)
- Guests under 18 years old are not allowed in the spa
- Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation
Policies
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Only registered guests are allowed in the guestrooms.
Guests can rest easy knowing there's a carbon monoxide detector, a smoke detector, a security system, and window guards on site.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express
Cashless transactions are available.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Property Registration Number 005-007-000963/2025
Also known as
Moon Palace Golf Resort All Inclusive
Moon Palace Golf Resort All Inclusive Cancun
Moon Palace Resort All Inclusive
Moon Palace Golf Cancun
Moon Palace Cancún All Inclusive All-inclusive property Cancun
Moon Palace Cancún All Inclusive Cancun
Frequently asked questions
Does Moon Palace Cancun - All-Inclusive offer free cancellation for a full refund?
Yes, Moon Palace Cancun - All-Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Moon Palace Cancun - All-Inclusive?
Yes, there are 7 outdoor pools and a children's pool.
Are pets allowed at Moon Palace Cancun - All-Inclusive?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Moon Palace Cancun - All-Inclusive?
Yes, there's free self and valet parking.
Is airport shuttle service offered by Moon Palace Cancun - All-Inclusive?
Yes, an airport shuttle is available. The charge is USD 26 per person roundtrip.
What are the check-in and check-out times at Moon Palace Cancun - All-Inclusive?
Check-in start time: 3 PM; Check-in end time: anytime. Check-out time is noon.
Is there an onsite casino at Moon Palace Cancun - All-Inclusive?
No, this property doesn't have a casino, but Royal Yak Casino and Sports Book (16-min drive) and Dubai Palace Casino (17-min drive) are both nearby.
What is there to do at Moon Palace Cancun - All-Inclusive and nearby?
Have fun with onsite activities like kayaking, windsurfing, and volleyball, and practice your swing at the golf course. Additional recreation onsite includes fitness classes, basketball, and Pilates. Indulge in a treatment at the spa and enjoy a swim in one of the 7 outdoor swimming pools. Moon Palace Cancun - All-Inclusive also has 3 swim-up bars, a nightclub, and a waterslide, as well as a sauna, a steam room, and an arcade.
Are there restaurants at or near Moon Palace Cancun - All-Inclusive?
Yes, there are 16 onsite restaurants, featuring Asian cuisine.
Does Moon Palace Cancun - All-Inclusive have rooms with private hot tubs?
Yes, each room has a private indoor hot tub.
Does Moon Palace Cancun - All-Inclusive have any outdoor private spaces?
Yes, every room features a balcony.
What's the area around Moon Palace Cancun - All-Inclusive like?
Moon Palace Cancun - All-Inclusive is a short 8-minute drive from Cancun Intl. Airport (CUN) and 9 minutes' walk from Xoximilco.
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Reviews
Reviews
Very Good
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
8.8
8.6
8.6
8.6
Guest review summary
What guests liked
- Pools were great, clean, and offered a variety of activities and amenities for all ages. (156 reviews)
- The all-inclusive experience was excellent with great food options, attentive staff, and a wide variety of amenities. (49 reviews)
- The spa at this property was highly praised for being fabulous, relaxing, and amazing. (26 reviews)
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