Important: This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local, and health advisories for this destination before you book.

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All properties in Cancun, Quintana Roo, Mexico
1 room, 2 adults

Hyatt Ziva Cancun All Inclusive

4.5-star4.5 stars
Great for families

Good to know

  • Babysitting or childcare (surcharge)
  • Children's club (free)
  • Children's pool
  • Beach property
Blvd. Kukulcan, Manzana 51, Lote 7, Cancun, QROO, 77500, Mexico

4.5-star beachfront hotel with spa, near Cancun Convention Center
  • Free WiFi in lobby and free parking
  • Great for families

    Good to know

    • Babysitting or childcare (surcharge)
    • Children's club (free)
    • Children's pool
    • Beach property
  • Collect stampsYou can collect Hotels.com® Rewards stamps here

Restrictions related to your trip

Mexico may have travel restrictions in place, including self-quarantine, due to COVID-19. Find out more

  • The resort is very nice and upscale. Lots of amenities I was very pleased with the…Dec 24, 2020
  • Beautiful property! We stood in the Turquoize adult only only tower for our honeymoon,…Nov 19, 2020

Hyatt Ziva Cancun All Inclusive

from $398
  • Ocean Front Pyramid Suite (with Sofa Bed)
  • Dolphin View Master King (with Sofa Bed)
  • Resort View Double
  • Turquoize Sky Ocean Front Master King
  • Turquoize Sky Ocean Front Master Double
  • Swim Up King (with Sofa Bed)
  • Swim Up Double
  • King (with Sofa Bed)
  • Double
  • Turquoize Sky Swim Up Ocean Front Master Double
  • Club Ocean Front Double
  • Turquoize Sky Swim Up Ocean Front Master King
  • Dolphin View Master Double
  • Ocean Front King (with Sofa Bed)
  • Ocean Front Double
  • Club Ocean Front Corner Suite
  • Turquoize Ocean Front Master King
  • Turquoize Ocean Front Master Double
  • Ocean View King (with Sofa Bed)
  • Ocean View Double
  • Resort View King (with Sofa Bed)
  • Club Ocean Front King

What’s around Hyatt Ziva Cancun All Inclusive

Landmarks

  • In Zona Hotelera
  • Cancun Convention Center - 6 min walk
  • Tortuga Beach - 40 min walk
  • Gaviota Azul Beach - 1 min walk
  • Forum Beach - 4 min walk
  • Chac Mool Beach - 10 min walk
  • Cancun Golf Club at Pok Ta Pok - 32 min walk
  • Delphinus Dreams - 1 min walk

Getting around

  • Cancun Intl. Airport (CUN) - 37 min drive
  • Area shuttle (surcharge)

At a glance

Key facts

Hotel size

  • This hotel has 547 rooms

Arriving/leaving

  • Check-in time 3 PM-3 PM
  • Check-out time is noon

Restrictions related to your trip

  • Mexico may have travel restrictions in place, including self-quarantine, due to COVID-19.
Front desk staff will greet guests on arrival. It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Children

  • Babysitting/childcare*

  • Free children's club

Pets

  • Pets not allowed (service animals welcome)

Internet

  • Free WiFi in public areas

Transportation

Parking

  • Free onsite self parking

  • Free onsite valet parking

Offsite

  • Area shuttle*

Payment types at the property

* See small print for additional details or extra charges

In the hotel

Taking the kids?
  • Children's club (free)
Food and drink
  • 8 restaurants
  • 8 bars/lounges
  • Coffee shop/café
  • Snack bar/deli
  • Poolside bar
  • 24-hour room service
Things to do
  • Number of outdoor pools - 3
  • Children's pool
  • 24-hour fitness facilities
  • Outdoor tennis court
  • Full-service spa
  • Spa treatment room(s)
  • Basketball on site
  • Playground on site
  • Snorkeling on site
Working away
  • Business center
  • One meeting room
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Luggage storage
Facilities
  • Elevator
  • Designated smoking areas
  • Rooftop terrace
  • Garden
  • Terrace
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Wheelchair-accessible registration desk
Languages Spoken
  • English
  • Spanish

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Espresso maker
  • Bathrobes
  • Iron/ironing board
Sleep well
  • Blackout drapes/curtains
  • Turndown service
  • Sofa bed
  • Premium bedding
Freshen up
  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Free toiletries
  • Hair dryer
Be entertained
  • LED TV
  • Cable TV channels
Stay connected
  • Phone
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe

Special features

All inclusive

All-inclusive room rates at Hyatt Ziva Cancun All Inclusive are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included.
Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service

Entertainment
  • Onsite entertainment and activities
  • Onsite live performances

Spa

Guests can pamper themselves with a trip to the onsite spa, which has 19 treatment rooms. Services include facials, body treatments, and manicures and pedicures. The spa is equipped with a sauna and a steam room.

The spa is open daily.

Dining

Moongate - This restaurant specializes in Asian cuisine and serves dinner only.

La Bastille - This restaurant specializes in French cuisine and serves dinner only. Open daily.

El Mercado - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Open daily.

Tradewinds - This steakhouse serves breakfast, lunch, and dinner. Open daily.

Lorenzo's - This restaurant specializes in Italian cuisine and serves lunch and dinner. Open daily.

Hyatt Ziva Cancun All Inclusive’s small print

Also known as

  • Hyatt Ziva Cancun All Inclusive
  • Hyatt Ziva Cancun
  • Hyatt Ziva Cancun Inclusive
  • Hyatt Ziva Cancun All Inclusive Hotel
  • Hyatt Ziva Cancun All Inclusive Cancun
  • Hyatt Ziva Cancun All Inclusive Hotel Cancun
  • Hyatt Ziva Cancun
  • Hyatt Ziva Cancun All Inclusive All-inclusive property
  • Hyatt Ziva

Policies

It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-out is available.

Individually-wrapped food options are available for dinner and through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

The property affirms that it adheres to the Intertek Cristal (3rd party expert - Global) sanitization guidelines.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards. Cash is not accepted.

Optional extras

Babysitting/childcare is available for an extra charge

Area shuttle service is offered for an extra charge

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Hyatt Ziva Cancun All Inclusive

  • Does Hyatt Ziva Cancun All Inclusive offer free cancellation for a full refund?
    Yes, Hyatt Ziva Cancun All Inclusive does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at Hyatt Ziva Cancun All Inclusive?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff wear personal protective equipment. Please note that this information has been provided by our partners.
  • Is parking offered on site at Hyatt Ziva Cancun All Inclusive?
    Yes, there's free self and valet parking.
  • Is there a pool at Hyatt Ziva Cancun All Inclusive?
    Yes, there are 3 outdoor pools and a children's pool.
  • Are pets allowed at Hyatt Ziva Cancun All Inclusive?
    Sorry, pets aren't allowed, but service animals are welcome.
  • What are the check-in and check-out times at Hyatt Ziva Cancun All Inclusive?
    You can check in from 3 PM - 3 PM. Check-out time is noon. Contactless check-out is available.
  • Are there restaurants at or near Hyatt Ziva Cancun All Inclusive?
    Yes, there are 8 onsite restaurants, featuring Asian cuisine. Nearby restaurants include Mocambo (6-min walk), Chuchito Perez (8-min walk), and Mextreme (9-min walk).
  • Is there an onsite casino at Hyatt Ziva Cancun All Inclusive?
    No, this hotel doesn't have a casino, but PlayCity Casino (9-min drive) and Royal Yak Casino and Sports Book (11-min drive) are both nearby.

Recent reviews

Superb 9.2 From 2,136 reviews

Very Good 8.0
Happy overall except one issue
I accidentally marked the default traveling with 2 guests rather that just myself. This mistake cost me $150 for 2 nights in which the hotel or hotels.com wouldn’t give back to me. That’s my only complaint for the week. Sucks but guess I’ll learn my lesson.
Ryan, us2 night trip with friends
Exceptional 10.0
The location was absolutley amazing and the service and staff were excellent. The selection of food available was very nice and everything was delicious!
Vanessa, us3 night family trip
Exceptional 10.0
The dolphin habitat was amazing !! The staff Miguel, Bernardo , Jorge and Rublesi were Phenomenal.
Melissa, us6 night family trip
Exceptional 10.0
Love the location loved the Ocean View ..They did excellent job with Covid19 all employees has mask on and sanitized our luggage and shoes and they practiced social distancing
Sheila, us4 night family trip
Very Good 8.0
Excellent service and lovely property! Beautiful place!
Asia, us4 night trip with friends
Exceptional 10.0
Overrated
Way over priced and overrated. The bartenders and waiters are great they go the extra mile and are the best part on the hotel. Swimming pool and beach are solid. Drinks and food are legit. The room is super garbage way too small. Hotel needs more Palm trees, plants and shade on the swimming pools. Hotel looks and sounds dead no energy, no music. No pool parties. They need better party crews and event planners.
Abel, us3 night trip with friends
Poor 2.0
DON’T STAY HERE !!! They kicked me out when Hurricane arrived and called me a refugee 8 times. They didn’t do anything to accommodate us at another hotel, simply kicked me out on the streets with a Cat-4 Hurricane coming and said I am a refugee and if I don’t like it to take it up with the Mexican government, Really ? Lady hotel manager is a rude and horrible person.
us1 night business trip
Exceptional 10.0
The resort is in an excellent location. The beach on both sides are lovely, yet different. The pools are clean and nice. Compared to other resorts in Cancun, I'd rate this as the best I have been to in Cancun. The service was excellent. Shout out to Rubelsi a server at the pool/beach area. He took care of me nearly everyday. Daniel and Oliver were also great. Ulises and Joel were my butlers. They were awesome. My only complaint would be the food and drink. The food was just ok. The house wine was horrible. I have had much better food and drink at other Cancun hotels. Overall, I'd recommend this resort. I would
Denverite, us1 night trip
Exceptional 10.0
Such a great weekend here. The staff is super friendly and accommodating, always a smiling person where ever you look.
us2 night romance trip
Exceptional 10.0
Excellent staff customer service phenomenal Can’t describe in words planning my next vacation with Ziva at Cancún.
Revital, us8 night family trip

Hyatt Ziva Cancun All Inclusive