Guests
All properties in Playa del Carmen, Quintana Roo, Mexico

Panama Jack Resorts Playa del Carmen All Inclusive

Adults-only beachfront property with spa, near Quinta Avenida

  • Free WiFi
From
$210

Image gallery

  • Rooftop Pool
  • Rooftop Pool
  • Beach bar
  • Poolside Bar
  • Rooftop Pool
Rooftop Pool. Image 1 of 75
1 / 75Rooftop Pool
Constituyentes Number 1, Playa del Carmen, 77710, QROO, Mexico
8.4.Very Good.
  • Everything about the resort was amazing. The only issue we had was the room we had…

    Oct 20, 2021

  • I called ahead prior to booking to confirm onsite parking was available. The concierge…

    Sep 18, 2021

See all 889 reviews

Official standards

This property advises that it adheres to Intertek Cristal (3rd party expert - Global) and Safe Travels (WTTC - Global) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • Gap period enforced between guest stays - 24 hours
  • Contactless check-in is available
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer

Guests rated location

Walkable
Shopping
Dining options
Safe
Convenient
  • Pool
  • Free WiFi
  • Gym
  • Non-smoking
  • Air Conditioning

Property highlights

Main amenities

  • 287 smoke-free guestrooms
  • Daily housekeeping
  • On the beach
  • 6 restaurants and 4 bars/lounges
  • Full-service spa
  • Outdoor pool

What’s around

  • In Downtown Playa del Carmen
  • Quinta Avenida - 2 min walk
  • Playa del Carmen Main Beach - 5 min walk
  • Mamitas Beach Club - 3 min walk
  • Playa del Carmen Maritime Terminal - 17 min walk
  • Pier Navega - 2 min walk

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Family Suite, Oceanfront (Junior)
  • Junior Suite, Beachfront (Walk-out)
  • Suite, 1 Bedroom, Oceanfront (Master)
  • Junior Suite, Oceanfront
  • Junior Suite, Ocean View
  • Junior Suite
  • Standard Room
  • Premium Suite, 1 Bedroom, Oceanfront (Master)

What’s around

Landmarks

  • In Downtown Playa del Carmen
  • Quinta Avenida - 2 min walk
  • Playa del Carmen Main Beach - 5 min walk
  • Mamitas Beach Club - 3 min walk
  • Playa del Carmen Maritime Terminal - 17 min walk
  • Pier Navega - 2 min walk
  • Quinta Alegría Shopping Mall - 3 min walk
  • Calle Corazón - 6 min walk
  • Nuestra Senora del Carmen Catholic Church - 9 min walk
  • Mario Villanueva Stadium Madrid - 9 min walk
  • 3D Museum of Wonders - 10 min walk

Getting around

  • Cancun Intl. Airport (CUN) - 50 min drive
map
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Constituyentes Number 1, Playa del Carmen, 77710, QROO, Mexico

At a glance

Size

  • 287 rooms
  • Arranged over 3 floors

Arriving/leaving

  • Check-in time 3:00 PM-midnight
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum guest age is 18
  • Minimum check-in age is 18

Children

  • No cribs (infant beds)

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • No onsite parking

Other information

  • Smoke-free property
  • Caters to adults only
*See fees and policies for additional details or extra charges

At the property

Food and drink

  • 6 restaurants
  • 4 bars/lounges
  • Coffee shop/café
  • Snack bar/deli
  • Beach bar
  • Room service (during limited hours)
  • Free reception

Things to do

  • Ecotours nearby
  • Golfing nearby
  • Parasailing nearby
  • Sailing nearby
  • Scooter/moped rentals nearby
  • Surfing/boogie boarding nearby
  • Water skiing nearby
  • Windsurfing nearby

Working away

  • Business center
  • Meeting rooms
  • Conference center

Services

  • 24-hour front desk
  • Concierge desk
  • Porter/bellhop

Facilities

  • Number of buildings/towers - 4
  • Year Built - 1999
  • Elevator
  • ATM/banking

Languages Spoken

  • English
  • Spanish

In the room

Home comforts

  • Air conditioning
  • Minibar
  • Coffee/tea maker

Freshen up

  • Separate bathtub and shower

Be entertained

  • LCD TV

Stay connected

  • Free WiFi
  • Phone

More

  • Daily housekeeping

Special features

All inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.
Food and beverages
  • All buffet and à la carte meals, snacks, and beverages included
  • Room service during certain hours
  • In-room minibar (all beverages included)
  • Meals and beverages at companion properties

Activities and facilities/equipment
All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities
  • Scuba-diving lessons
  • Snorkeling

Land activities
  • Fitness facilities

Entertainment
  • Onsite entertainment and activities
  • Onsite live performances
  • Theme parties

Not included
  • Surcharge for premium food items
  • Premium/non-domestic alcoholic beverages
  • Premium food items
  • Spa/beauty facilities and services
  • Transportation to offsite activities

Spa

Guests can indulge in a pampering treatment at the property's full-service spa, Aura Spa. Services include deep-tissue massages, hot stone massages, and sports massages.

The spa is open daily.

Recreation

On Site

  • Fitness facilities
  • Steam room

Nearby

  • Ecotours nearby
  • Golfing nearby
  • Parasailing nearby
  • Sailing nearby
  • Scooter/moped rentals nearby
  • Surfing/boogie boarding nearby
  • Water skiing nearby
  • Windsurfing nearby

Awards and affiliations

Green / Sustainable Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Fees & policies

Hygiene and cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global) and Safe Travels (WTTC - Global).

Policies

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

This property accepts Visa, Mastercard and American Express. Cash is not accepted.

Also known as

  • Gran Porto
  • Real Gran Porto
  • Gran Porto Real Hotel
  • Gran Porto Real Mexico
  • Gran Porto Real Resort Spa
  • Grand Porto Real Playa Del Carmen
  • Hotel Gran Porto Real
  • Gran Porto Resort All Inclusive Playa del Carmen
  • Gran Porto All Inclusive-Rebranded as PANAMA JACK
  • Gran Porto Playa del Carmen
  • Gran Porto Resort And Spa Riviera Maya/Playa Del Carmen, Mexico
  • Gran Porto Real All Inclusive
  • Panama Jack Resorts Playa del Carmen All Inclusive
  • Panama Jack Resorts Playa del Carmen All Inclusive Adults Only
  • Gran o Resort Spa Inclusive
  • Gran Porto Real Playa del Carmen
  • Gran Porto Real Resort
  • Gran Porto Real Resort All Inclusive Playa del Carmen
  • Gran Porto Resort
  • Gran Real Porto
  • Porto Real
  • Porto Real Resort

*See fees and policies for additional details or extra charges

FAQs

  • Yes, Panama Jack Resorts Playa del Carmen All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
  • Sorry, there's no onsite parking at Panama Jack Resorts Playa del Carmen All Inclusive .
  • Yes, there's an outdoor pool.
  • Sorry, pets aren't allowed.
  • You can check in from 3:00 PM - midnight. Check-out time is noon. Contactless check-in and check-out are available.
  • Yes, there are 6 onsite restaurants. Nearby restaurants include Plank (3-min walk), Imprevist (3-min walk), and Ah Cacao Chocolate Café (3-min walk).
  • Have fun with activities like parasailing, boogie boarding, and water skiing, and practice your swing at the nearby golf course. Additional recreation nearby includes ecotours. Indulge in a treatment at the spa and enjoy a swim in the outdoor pool. Panama Jack Resorts Playa del Carmen All Inclusive also has 4 bars and a steam room, as well as beach cabanas.
8.4.Very Good.
  • 2.0.Poor

    Bait and Switch

    We reserved and paid for a room with one King bed AND two double beds for three adults. Our booking was guaranteed in writing and acknowledged by hotel staff. We received a room with only two double beds. The hotel listing advertises one King bed AND two double beds. At check in the staff said they do not have it yet they continue to advertise it. Our long awaited vacation was ruined and uncomfortable for everyone. No refund, credit, or other accommodations equal to what we paid for were offered or received. Had we known the hotel did not have what we needed we would have stayed somewhere else. Simple bait and switch without any remorse. Hotels.com calls it a "content error" yet they have not done anything to correct it or credit us. To add insult to injury, I had over 70 hotel nights with hotels.com over the last 18 months.

    Jesse, 7 night family trip, Sep 9, 2021

    Verified Hotels.com guest review

  • 8.0.Very Good

    A solid 5

    Reception area is a bit dark and gloomy. They try to sell you “Covid” insurance at check in. The staff is friendly and the rooms are clean and spacious They stock the fridge with water, soda and beer. No coffee maker or microwave if you need those things. You MUST make dinner reservations every day. They have 3 restaurants that all have tasteless and portion sized meals. However they offer room service isn’t bad. You can order burgers, fries and nachos. That was their best service and it was quick. The pool was ok but I was not offered poolside drinks. The beach is small and open to the public. Unless you have a room with beach access you have to go outside the resort to get to it. Small inside bar and a coffee shop in the common area provided good service. There was no on-site entertainment. I felt safe walking the immediate neighborhood. The shopping and restaurants area outside the resort had something for everyone. A ton of shops to get your souvenirs and you can haggle a bit here and there. Overall I can’t recommend this resort. A few cosmetic upgrades are needed. The food also needs an upgrade. They need to bring in someone who has some knowledge on what people want to eat and most important how to make it taste good.

    Daniel, 3 night trip, Aug 25, 2021

    Verified Hotels.com guest review

  • 8.0.Very Good

    Last Minute Vacation

    We booked about 2 weeks ahead of our trip. The location was great - walking distance to the ferry to Cozumel, to central shopping location, to fishing (Fishing with Ivan was fantastic!), etc. Several reviews ahead of time commented on challenges with dinner reservations - we didn't have any issues getting reservations for dinner - the four restaurants we went to were great, and only had issues with delays and poor service at the Mexican restaurant. The steakhouse was amazing! Oscar was fantastic and took tremendous care of us and our kids - the service was great across the board. The pool was warm. As other reviewers commented, the red algae was bad, but they were out there all day trying to clean it up. It did prevent us from spending time on the beach or in the ocean on property, which was disappointing, but not the fault of the resort. All in all, it was a great time and a fantastic getaway for our entire family.

    6 night family trip, Aug 10, 2021

    Verified Hotels.com guest review

  • 8.0.Very Good

    First, the good. The location is fun as you're right downtown and right on the beach. The rooms are spacious and updated. The drinks are strong and the staff are friendly and accommodating. The pre-arrival communication is excellent. No towel card, so you can get as many as you need anytime. The cons - the food is average, but edible. The seaweed is sometimes bad in this area. Of our four days, we could see the bottom of the ocean and walk out into the water for two, but only in the morning. They shovel and haul it away and try to do more stuff at the pool, but COVID restrictions limit that as well. I'd come back for sure, and would love to try this place again when the water is clear. The photos look beautiful.

    5 night family trip, Jul 23, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    The location The beach terrible due to the whatever is there at this time

    Maria, 7 night family trip, Jul 21, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    Excellent choice

    5 night family trip, Jul 21, 2021

    Verified Expedia guest review

  • 8.0.Very Good

    The staff was very friendly and accommodating. the property was clean. Most of the restaurants were accommodating to last minute reservations except the Italian restaurant which was always booked. It’s hard to make reservations ahead of time when you aren’t sure when you will be back to your hotel each night. Also had to go down a ways from hotel to get to a nicer beach area was somewhat inconvenient of you have small children to tote along.

    6 night family trip, Jul 20, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    Great stay

    Had an amazing time and stay at Panama jack over all. The beach is basically gone due to hurricanes but it is what it is and had nothing to dye with hotel over all. We also had a big problem with sea weed invading the beaches but the hotel and playa del Carmen seemed to be doing what they could with such a huge problem. Hotel got rid of large amounts of sea weed and cleaned the beach up only for the sea weed to invade again like a day or two later. My family was usually gone on trips and when we weren’t, we stayed at the pool. Over all I would say it was 8 or 9 out of ten.

    Christopher, 9 night family trip, Jul 20, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Very clean, staff very friendly. The restaurants and pool was amazing. There was lots of seaweed but that’s on Mother Nature! We will definitely be back!

    4 night family trip, Jul 19, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    I enjoyed everything about this place the location is absolutely fantastic walking distance to shopping and restaurants.

    3 night family trip, Jul 15, 2021

    Verified Expedia guest review

See all 889 reviews