Does Hotel NYX Cancun - Near La Isla Shopping Mall offer free cancellation for a full refund?

Yes, Hotel NYX Cancun - Near La Isla Shopping Mall does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Are pets allowed at Hotel NYX Cancun - Near La Isla Shopping Mall?

Sorry, pets and service animals aren't allowed.

Is parking offered on site at Hotel NYX Cancun - Near La Isla Shopping Mall?

Yes, there's free self parking. Parking spots may be limited.

What are the check-in and check-out times at Hotel NYX Cancun - Near La Isla Shopping Mall?

Check-in start time: 3:00 PM; Check-in end time: anytime. Check-out time is noon.

Is there an onsite casino at Hotel NYX Cancun - Near La Isla Shopping Mall?

No, this hotel doesn't have a casino, but Royal Yak Casino and Sports Book (15-min drive) and Dubai Palace Casino (16-min drive) are both nearby.

What is there to do at Hotel NYX Cancun - Near La Isla Shopping Mall and nearby?

Have fun during the warmer months with activities such as volleyball. Additional recreation onsite includes yoga. Enjoy a swim in the outdoor pool or use the hotel's other amenities, which include 2 bars and a steam room. Hotel NYX Cancun - Near La Isla Shopping Mall also has beach cabanas and spa services.

Are there restaurants at or near Hotel NYX Cancun - Near La Isla Shopping Mall?

Yes, there are 4 onsite restaurants, featuring beachfront dining, international cuisine, and ocean views. One of the dining venues will be unavailable from August 11 2025 to January 31 2026 (dates subject to change).

What's the area around Hotel NYX Cancun - Near La Isla Shopping Mall like?

Hotel NYX Cancun - Near La Isla Shopping Mall is a short 8-minute walk from La Isla Shopping Mall and 19 minutes' walk from Hotel Zone Beaches.

Hotel NYX Cancun - Near La Isla Shopping Mall, Cancun: Hotel Reviews, Rooms & Prices

8/10 Very good

May 16, 2025

Room was clean, bed was comfortable, not to many restaurants choices.

Rocio, 5-night trip

10/10 Exceptional

Apr 21, 2025

The morning yoga and the aqua fitness classes were amazing!

Linxue, 4-night trip

8/10 Very good

Oct 14, 2024

Great food great pool

dwight, 2-night trip

10/10 Exceptional

May 29, 2024

Gorgeous beach great staff. Very clean comfortable rooms.

Michael, 1-night trip

10/10 Exceptional

Nov 6, 2024

Amazing services and cleanliness!

Katherine, 9-night trip

10/10 Exceptional

Dec 6, 2024

Good hotel for the price

The hotel was very nice, we got an upgrade, we also got a nice champagne for our anniversary. Live salsa music was entertaining, pool had entertainment.

Vinod, 3-night trip

10/10 Exceptional

Aug 2, 2023

The staff were very friendly and helpful. We really enjoyed our stay.

Steve, 12-night trip

10/10 Exceptional

May 24, 2024

The hotel is right where the restaurants and shopping mall is located. Staff is very friendly and felt very safe!

Elizabeth, 4-night trip

4/10 Fair

Jul 18, 2025

Not sure if it was a mistake on Expedia or the hotel, I thought I booked an all inclusive turned out it was breakfast only and neither did the hotel or Expedia tried to help resolve the issue. No one showed us around the property or told us where things were other than our room. Staff wasn’t helpful. The bathroom had a bad smell. Breakfast food was good and plenty of options. I wouldn’t recommend eating his hotel. Very poor customer service.

Ariana, 4-night trip

10/10 Exceptional

Aug 25, 2024

Awesome experience with the hotel staff and management. Room was tidy and clean with room service every morning.

Rahimah, 4-night trip

10/10 Exceptional

May 20, 2024

The staff was incredible

Mary, 1-night trip

10/10 Exceptional

Dec 7, 2024

Great hotel

I had a great experience staying in this hotel. From the sunrise, the staff started cleaning the beach, sanitizing the chairs and cleaning the pool. Also, the breakfast was great with a lot of choices. The restaurant food was also great. The staff were nice and kind (could be better, I will give them a 4star). Just a heads up, If you forget tipping they will not be kind😁.

Vahid, 3-night trip

8/10 Very good

Oct 24, 2024

Clean, good service. Received an upgrade for no apparent reason except we stayed off season so not crowded. I would recommend.

Dianne, 2-night trip

8/10 Very good

Jul 23, 2024

The views of the beach and ocean are gorgeous! We were very happy with the service/staff and the amenities at the facility. The music at night was fairly loud, especially for rooms near the pool. It would usually quiet down around 9:30-10pm. There was also some construction going on over a few days in the lobby that removed bar/pool table, but otherwise the overall experience was great!!

Brooke, 3-night trip

8/10 Very good

Nov 4, 2024

Our stay was very nice! Only thing is that AC cannot be adjusted (and it was very cold in the room!) however, that would be great for summer stays. They did not provide slippers (much needed with the cold floor) and they also did not have conditioner not even when requested. Parking was free and felt safe. The room with beach view was amazing!

Sofia, 8-night trip

10/10 Exceptional

Oct 19, 2023

Quick getaway

I stayed for a couple of days at the nyx hotel. I have to say that the hotel is well keep very cleaned and close to the mall and shops. The beach is amazing. Friendly staff and the breakfast buffet is a must. Everything so fresh. The pool bar could use some mixology because the drinks were water down aside from that I really enjoyed my stay. I recommend the hotel if your in Cancun and want to enjoy the beach and be close to the mall restaurants and shops.

Alberto, 2-night trip

8/10 Very good

Jun 17, 2024

Overall, amazing staff and location. Very easy to book transportation and it’s a very nice area near a mall. We only had one issue with the hotel since two staff members assured us a free dinner in their downstairs restaurant only for them to tell us last minute that it was not “valid”. This hotel definitely needs to have better communication because this definitely seemed intentional to in a way trap us to eat there. Our server Hugo was extremely kind and made this entire situation so much better. So please be aware of this before booking

Julissa, 4-night trip

8/10 Very good

Jun 3, 2025

My experience at NYX was great. The staff are accommodating and friendly. I was delighted that majority of them spoke English. The beach was beautiful and well maintained. The room was clean and extremely comfortable. There are options for dining if you choose to stay within the hotel full time. But I love to go exploring to try different restaurants and dining spots to get a better understanding of the food culture of a different country. The one aspect that made this hotel stand out for me was the option of not choosing the "all inclusive" but still having the flexibility of dining on premises as needed. The breakfast buffet is awesome! It's included for all guests whether or not you choose the "all inclusive" option. Even though I'm not a breakfast person...this was always a delight every morning. This hotel is conveniently located on the shuttle route so it was very easy to go exploring all across the hotel zone. The downsides for me - and the reason I deducted a star - the sales staff specifically felt a bit too pushy. They were constantly trying to sell some sort of membership package. Also, if you're not comfortable with stairs, this hotel will be a challenge. There are stairs and ramps all over the property. The elevator is limited. Be aware of these beforehand and your stay at NYX will be a good one.

Saralise, 8-night trip

6/10 Good

May 14, 2025

Pros- small resort , close to mall, great beach and pool, staff are friendly and helpful, large comfortable rooms with refrigerated that’s stocked daily, quiet and relaxing. Cons- small resort, limited dining options-breakfast is the same everyday, lunch and dinner at the outdoor restaurant is not buffet style but sit down and order from a limited menu and brought to you, 2 other reservation restaurants were nice change but only get to use a few times. No real nightly entertainment other than karaoke and music so you’re in bed by 9 and worse thing about this resort is that it’s not a true all inclusive. At every meal you don’t know what’s included and what is extra so you’re always worried if you’re being charged for something. They do have a non inclusive option at the resort so there’s prices listed on everything from on food and drinks and you’re all inclusive excludes some drink and food options on the menus. I think that the management needs a refresher on what all inclusive means. This is our first and last time at NYX because of this stupidity. We’ve been to Cancun 10+ times and never stayed at a resort that was all inclusive, but wasn’t really all inclusive.

Douglas K, 7-night trip

8/10 Very good

Mar 28, 2024

The room was very big and clean and the staff was friendly. The location is very convenient and pretty much perfect. The food was also very good. The only not so great things were that it can be a little loud around the property at times. There was a band/party in the lobby and we were able to hear it loud and clear from where our room was (500 block). There was also construction going on in the next room and there was banging all day long. It didn't start too early and ended early as well so it wasn't too bad. The other thing I have to gripe about is that there are two restaurants on the property and the dress code is FORMAL. What on earth? These resorts need to chill with these dress codes. We are on vacation to relax and I understand looking decent but formal seems a bit excessive. The room service and deck restaurant were great. I would return to this hotel.

Christine, 2-night trip

6/10 Good

Jul 2, 2024

Overall, our stay was quite pleasant. The hotel is located near the La Isla mall so it's a quick walk to many restaurants and activities. However, the beds are quite small. We got a queen bed which really turned out to be a double. There are no elevators as far as I saw. The beach area does need some upkeeping but overall it's kept clean. Reception staff depending on who you get can be rude. Breakfast had very little vegan or vegetarian options. It's just beans and plantains fried everyday. Nothing major. Live music every night and it is very loud. AC in room works but not sure you can really adjust the temperature. We did not get all inclusive. It's 3000 pesos per day if get it separately. We did not. Any additional stay will cost 400 USD per night. Literally no consideration given if you want to extend you stay. Convenience shop is excellently stocked but prices are quite high. However, the hotel staff (except for few receptionist) was very friendly. They truly deserve merit.

Kuldeepkumar, 9-night trip

2/10 Poor

Dec 16, 2024

Because I booked on Expedia and got a great rate, the hotel didn't give me the all inclusive (only breakfast) despite me asking for it. The hotel wanted me to pay an extra 75 dollars a night. They stuck me in between the basement and the pool with loud music and construction blaring through the room from 10am until about 1130 pm. Because I had a yellow wristband and not blue, they wanted to charge 5 dollars for a coke and 7$ for a hot dog. So I just walked across the street and grabbed a hot dog and a two liter for 3 dollars at the circle K. Breakfast was generally leftovers from the restaurants from the night before, and they did have fresh eggs. That being said, it was a pretty lackluster hotel. If I was a drinker, I probably would have paid the extra 75, but I could easily find great food outside the hotel for less. Cancun is beautiful and safe. There is no ice machine, you must get a cup at a time at the bar. Room was musty, but the maid was very nice and accommodating (unlike the rude staff at the concierge). In June I stayed at the Canopy by Hilton. Much better deal and accommodating. If you pay the extra money that they want, perhaps you get treated better, but I certainly know that I'm not alone. I wish I could post the pictures of what I'm talking about. I have pictures of the gap in the upper and lower part of my door (contributing to the noise) as well as the bugs all over the room. Hard pass.

Mark, 12-night trip

10/10 Exceptional

Jun 29, 2025

Way better experience than the first hotel we stopped by, the lady at checkin upgraded our room. Will definitely recommend.

Melissa, 4-night trip

4/10 Fair

Aug 15, 2025

Old rooms, many noise and not space for work.

Jesus, 1-night trip

8/10 Very good

Nov 27, 2023

Great Stay

vanessa, 3-night trip

Hotel NYX Cancun - Near La Isla Shopping Mall

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