Does Hotel NYX Cancun - Near La Isla Shopping Mall offer free cancellation for a full refund?

Yes, Hotel NYX Cancun - Near La Isla Shopping Mall does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Are pets allowed at Hotel NYX Cancun - Near La Isla Shopping Mall?

Sorry, pets and service animals aren't allowed.

Is parking offered on site at Hotel NYX Cancun - Near La Isla Shopping Mall?

Yes, there's free self parking. Parking spots may be limited.

What are the check-in and check-out times at Hotel NYX Cancun - Near La Isla Shopping Mall?

Check-in start time: 3:00 PM; Check-in end time: anytime. Check-out time is noon.

Is there an onsite casino at Hotel NYX Cancun - Near La Isla Shopping Mall?

No, this hotel doesn't have a casino, but Royal Yak Casino and Sports Book (15-min drive) and Dubai Palace Casino (16-min drive) are both nearby.

What is there to do at Hotel NYX Cancun - Near La Isla Shopping Mall and nearby?

Have fun during the warmer months with activities such as volleyball. Additional recreation onsite includes yoga. Enjoy a swim in the outdoor pool or use the hotel's other amenities, which include 2 bars and a steam room. Hotel NYX Cancun - Near La Isla Shopping Mall also has beach cabanas and spa services.

Are there restaurants at or near Hotel NYX Cancun - Near La Isla Shopping Mall?

Yes, there are 4 onsite restaurants, featuring beachfront dining, international cuisine, and ocean views. One of the dining venues will be unavailable from August 11 2025 to November 30 2025 (dates subject to change).

What's the area around Hotel NYX Cancun - Near La Isla Shopping Mall like?

Hotel NYX Cancun - Near La Isla Shopping Mall is a short 8-minute walk from La Isla Shopping Mall and 19 minutes' walk from Hotel Zone Beaches.

Hotel NYX Cancun - Near La Isla Shopping Mall, Cancun: Hotel Reviews, Rooms & Prices

10/10 Exceptional

Jun 29, 2025

Way better experience than the first hotel we stopped by, the lady at checkin upgraded our room. Will definitely recommend.

Melissa, 4-night trip

8/10 Very good

Oct 14, 2024

Great food great pool

dwight, 2-night trip

4/10 Fair

Aug 15, 2025

Old rooms, many noise and not space for work.

Jesus, 1-night trip

10/10 Exceptional

May 24, 2024

The hotel is right where the restaurants and shopping mall is located. Staff is very friendly and felt very safe!

Elizabeth, 4-night trip

10/10 Exceptional

May 20, 2024

The staff was incredible

Mary, 1-night trip

8/10 Very good

Apr 24, 2025

The Barcelona doesn’t have ventilation at all, no extractor or a window, the windows are low qualities so you hear everything that’s happening outside. Our room was on the lower floor and we had a cleaning staff room near and the noise was terrible at night and at 7 am; the beach is nice, good breakfast

Javier, 3-night trip

10/10 Exceptional

Dec 14, 2023

Place was clean with a friendly staff. The room was spacious and had a beautiful view of the lagoon. My wife loved the rain shower head right on the center of the spacious shower room. The location was great easy access to all fine dining and the beach had zero seaweed. Also, loved the daily free breakfast that had so many food options. We will definitely come back to this hotel.

Juan, 5-night trip

6/10 Good

Nov 9, 2024

The hotel was average. The initial check in guy was terrible sent us to a room with no air conditioning and hot water took at least 30 minutes of running before it got hot. A second check in person doing what we saw her the next morning help us with a great functioning room

Rafael, 5-night trip

8/10 Very good

Nov 4, 2024

Our stay was very nice! Only thing is that AC cannot be adjusted (and it was very cold in the room!) however, that would be great for summer stays. They did not provide slippers (much needed with the cold floor) and they also did not have conditioner not even when requested. Parking was free and felt safe. The room with beach view was amazing!

Sofia, 8-night trip

10/10 Exceptional

Aug 1, 2023

Staying at NYX was a great experience. The staff was amazing!!! The room was wonferful and the location was ideal. We couldn't check in early, but other than that, the staff accommodated us and had quick responses when we needed something. The only down side was not being able to eat at Restaurant Chanti. Had to stay 3 nights in order to have this Restaurant and the taco place included in all inclusive. I would definitely stay agaun.

Jessica, 2-night trip

6/10 Good

May 14, 2025

Pros- small resort , close to mall, great beach and pool, staff are friendly and helpful, large comfortable rooms with refrigerated that’s stocked daily, quiet and relaxing. Cons- small resort, limited dining options-breakfast is the same everyday, lunch and dinner at the outdoor restaurant is not buffet style but sit down and order from a limited menu and brought to you, 2 other reservation restaurants were nice change but only get to use a few times. No real nightly entertainment other than karaoke and music so you’re in bed by 9 and worse thing about this resort is that it’s not a true all inclusive. At every meal you don’t know what’s included and what is extra so you’re always worried if you’re being charged for something. They do have a non inclusive option at the resort so there’s prices listed on everything from on food and drinks and you’re all inclusive excludes some drink and food options on the menus. I think that the management needs a refresher on what all inclusive means. This is our first and last time at NYX because of this stupidity. We’ve been to Cancun 10+ times and never stayed at a resort that was all inclusive, but wasn’t really all inclusive.

Douglas K, 7-night trip

2/10 Poor

Jul 11, 2022

Rude staff. Instead of making things better, they make excuses & make things worse. Pick & choose who gets to bring in food.

Jennifer, 4-night trip

10/10 Exceptional

Sep 4, 2022

I don’t quite understand why people complain about the water, the rooms… I had one of the best services ever. Front desk was amazing, always going the extra mile for help! Greeters were amazing, I cannot really say anything bad because being all inclusive with a premium upgrade having one of the best views of the 5th floor with the ocean upfront, with the bartenders serving you great drinks, I mean, I was so happy so relaxed, so entertained, that I only have to say, this hotel had the best deal. People complain about the water, my god, it’s F-ing 85-91F degrees, what do u want Hot water for? Moldy rooms? Nothing, the room itself is very comfy, spacious, nice view, the balcony is great too, and I just have to have the windows open to smell the breeze, and I left the windows open because waking up with such sound in breeze, it’s just paradise. The food in the restaurants is great too. Get the all inclusive if you trying to spend some time inside the hotel, it’s worth it. The tours literally take you off the hotel from 7am til 5pm or 7pm… if you go for few days don’t get the all inclusive, but upgrade your room. I’ll be back in November :)

piero palomino, 2-night trip

4/10 Fair

Oct 9, 2022

The overall property condition is “tired” racing headlong to “seedy”. The room decor has a definite ‘50s feel. The auto repair shop floor mats masquerading as carpet along with the damaged woodwork lend a definite “ghetto chic” vibe . Art lovers will appreciate the sun shining thru the holes in the blackout curtains which give the room the feel of being in a Jackson Pollack painting. Note: this hotel is listed under “all inclusive on the Orbitz & Expedia websites. However upon checking in we were told the all inclusive plan included breakfast only. On site Italian restaurant was only fair to poor, and they had no idea what garlic bread was. Really? For the intrepid traveler who would still consider this hotel, you will surely be sharing your room with bugs that look like grasshoppers on steroids…every bit of 6-7 inches in length. The one bright spot was the staff. Those who did not actively avoid interaction were quite friendly and very willing to be helpful. Still, with all the choices available, my advice is there are many better choices in the same price range.

John D., 7-night trip

10/10 Exceptional

Aug 8, 2025

Es un hotel muy recomendable!. Tuvimos una excelente estancia y disfrutamos mucho del desayuno buffet y del restaurante Tacos Villanos.

Esli, 6-night trip

4/10 Fair

Jul 18, 2025

Not sure if it was a mistake on Expedia or the hotel, I thought I booked an all inclusive turned out it was breakfast only and neither did the hotel or Expedia tried to help resolve the issue. No one showed us around the property or told us where things were other than our room. Staff wasn’t helpful. The bathroom had a bad smell. Breakfast food was good and plenty of options. I wouldn’t recommend eating his hotel. Very poor customer service.

Ariana, 4-night trip

10/10 Exceptional

Jul 17, 2025

Essen ist super, die Angestellten sind super nett. Besonders Emiliano, Yocelin und Ignacio (Ignacio ist unser bester Freund geworden, der beste Mann!) waren super! Wirklich liebes Hotel, das einzige was etwas störend war war, dass viele Leute einem etwas verkaufen wollten. Aber es war auch nicht unglaublich schlimm. Der Sunset Room war toll, groß, schönes Badezimmer, neu renoviert. Aufgrund des Blicks zur Straße etwas lauter, aber daran gewöhnt man sich. Toller Strand, tolle Animation, nicht zu viel, genau angemessen. Im Juni noch etwas wechselhaftes Wetter mit ein paar Algen. Trotzdem ein richtig schöner Urlaub. Würden wiederkommen!

Jonathan Daniel, 12-night trip

10/10 Exceptional

Jun 26, 2025

Property was very clean. Rooms were really big and clean. AC was a plus! The pool was nice and warm, it was over crowded at times. Limited spaces for beach chairs. But there was plenty of beach chair by the beach. Deck restaurant was really good. Chianti restaurant was good as well, I didn’t enjoyed the first meal I ordered and I was able to switch for a different meal which was a plus. Staff was friendly. I would def come back again.

Monique, 4-night trip

8/10 Very good

Jun 3, 2025

My experience at NYX was great. The staff are accommodating and friendly. I was delighted that majority of them spoke English. The beach was beautiful and well maintained. The room was clean and extremely comfortable. There are options for dining if you choose to stay within the hotel full time. But I love to go exploring to try different restaurants and dining spots to get a better understanding of the food culture of a different country. The one aspect that made this hotel stand out for me was the option of not choosing the "all inclusive" but still having the flexibility of dining on premises as needed. The breakfast buffet is awesome! It's included for all guests whether or not you choose the "all inclusive" option. Even though I'm not a breakfast person...this was always a delight every morning. This hotel is conveniently located on the shuttle route so it was very easy to go exploring all across the hotel zone. The downsides for me - and the reason I deducted a star - the sales staff specifically felt a bit too pushy. They were constantly trying to sell some sort of membership package. Also, if you're not comfortable with stairs, this hotel will be a challenge. There are stairs and ramps all over the property. The elevator is limited. Be aware of these beforehand and your stay at NYX will be a good one.

Saralise, 8-night trip

6/10 Good

May 26, 2025

Improve the breakfast

Pablo, 2-night trip

8/10 Very good

May 16, 2025

Room was clean, bed was comfortable, not to many restaurants choices.

Rocio, 5-night trip

10/10 Exceptional

Apr 21, 2025

The morning yoga and the aqua fitness classes were amazing!

Linxue, 4-night trip

10/10 Exceptional

Apr 19, 2025

Una atención sensacional

Maria Laura Cesar, 4-night trip

6/10 Good

Dec 17, 2024

We arrived after having to get our own transportation, which we had pre-arranged and the hotel lost. When they let me know what room I had, they mentioned there was no window(!) So of course I was charged extra to get a room with a window. Then there was the part about my booking about my reservation not being all-inclusive. Which most of the staff made me uncomfortable about. The hotel is one of the originals, so it's a bit out dated. All in all this was an average stay if not for the beautiful ocean that made up for it. I would not recommend this hotel. And I feel they should let travelers know about rooms without a window. That might be important to someone.

Luis, 4-night trip

2/10 Poor

Dec 16, 2024

Because I booked on Expedia and got a great rate, the hotel didn't give me the all inclusive (only breakfast) despite me asking for it. The hotel wanted me to pay an extra 75 dollars a night. They stuck me in between the basement and the pool with loud music and construction blaring through the room from 10am until about 1130 pm. Because I had a yellow wristband and not blue, they wanted to charge 5 dollars for a coke and 7$ for a hot dog. So I just walked across the street and grabbed a hot dog and a two liter for 3 dollars at the circle K. Breakfast was generally leftovers from the restaurants from the night before, and they did have fresh eggs. That being said, it was a pretty lackluster hotel. If I was a drinker, I probably would have paid the extra 75, but I could easily find great food outside the hotel for less. Cancun is beautiful and safe. There is no ice machine, you must get a cup at a time at the bar. Room was musty, but the maid was very nice and accommodating (unlike the rude staff at the concierge). In June I stayed at the Canopy by Hilton. Much better deal and accommodating. If you pay the extra money that they want, perhaps you get treated better, but I certainly know that I'm not alone. I wish I could post the pictures of what I'm talking about. I have pictures of the gap in the upper and lower part of my door (contributing to the noise) as well as the bugs all over the room. Hard pass.

Mark, 12-night trip

Hotel NYX Cancun - Near La Isla Shopping Mall

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